# Insightly Service vs Worknet Comparison

| | Insightly Service | Worknet | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.8 out of 5 | 
| **Total Reviews** | 13 | 22 | 
| **Largest Market Segment** | Mid-Market (46.2% of reviews) | Mid-Market (56.3% of reviews) | 
| **Entry Level Price** | $29.00 1 seat per agent/ month (All prices USD, billed annually) | No pricing available | 

---
## Top Pros & Cons

### Insightly Service

Pros:
- Ease of Use (1 reviews)
- Features (1 reviews)

Cons:
- Time Delays (1 reviews)

### Worknet

Pros:
- Ease of Use (7 reviews)
- Easy Integrations (5 reviews)

Cons:
- Limited Customization (2 reviews)
- Limited Features (2 reviews)

---
## Ratings Comparison
| Rating | Insightly Service | Worknet | 
|---|---|---|
  | **Meets Requirements** | 9.1 (11 reviews) | 9.2 (14 reviews) | 
  | **Ease of Use** | 9.1 (11 reviews) | 8.9 (14 reviews) | 
  | **Ease of Setup** | Not enough data | 9.2 (12 reviews) | 
  | **Ease of Admin** | Not enough data | 9.4 (13 reviews) | 
  | **Quality of Support** | 8.6 (11 reviews) | 9.6 (14 reviews) | 
  | **Has the product been a good partner in doing business?** | Not enough data | 9.9 (13 reviews) | 
  | **Product Direction (% positive)** | 10.0 (10 reviews) | 10.0 (12 reviews) | 

---
## Pricing

### Insightly Service

#### Entry-Level Pricing

Plan: Plus

Price: $29.00 1 seat per agent/ month (All prices USD, billed annually)

Key Features:
- Ticket auto-assignment
- Ticket email auto-response
- Escalation rules and queues

[Browse all 3 editions](https://www.g2.com/products/unbounce-insightly-service/pricing)

#### Free Trial

No

### Worknet

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Insightly Service** | 8.9/10 | 14 |
| **Worknet** | 9.4/10 | 7 |

#### Ticket and Case Management

| Feature | Insightly Service | Worknet | 
|---|---|---|
| **Ticket creation user experience** | 9.2 (12 reviews) | Not enough data | 
| **Ticket response user experience** | 9.3 (12 reviews) | 9.7 (5 reviews) | 
| **Workflow** | 9.5 (13 reviews) | 9.4 (6 reviews) | 
| **Response Automation** | 9.1 (13 reviews) | Not enough data | 
| **SLA Management** | 8.6 (13 reviews) | Not enough data | 
| **Attachments/Screencasts** | 8.7 (13 reviews) | Not enough data | 
| **Ticket Collaboration** | 9.1 (13 reviews) | 9.3 (5 reviews) | 
| **Customer and Contacts Database** | 9.3 (12 reviews) | Not enough data | 

#### Generative AI

| Feature | Insightly Service | Worknet | 
|---|---|---|
| **AI Text Generation** | 8.5 (12 reviews) | Not enough data | 
| **AI Text Summarization** | 8.9 (12 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Insightly Service | Worknet | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Insightly Service | Worknet | 
|---|---|---|
| **Customer Portal** | 8.8 (13 reviews) | Not enough data | 
| **Email to Case** | 8.6 (13 reviews) | Feature Not Available | 
| **Chat/Live Support** | 8.5 (13 reviews) | Feature Not Available | 
| **Social Integration** | 9.0 (12 reviews) | Feature Not Available | 
| **Voice** | 8.3 (12 reviews) | Feature Not Available | 

#### Platform

| Feature | Insightly Service | Worknet | 
|---|---|---|
| **Mobile User Support** | 8.6 (12 reviews) | Not enough data | 
| **Customization ** | 9.0 (13 reviews) | Feature Not Available | 
| **User, Role, and Access Management** | 9.0 (12 reviews) | 9.3 (5 reviews) | 
| **Integration** | 8.8 (12 reviews) | Not enough data | 
| **Reporting** | 8.5 (12 reviews) | 10.0 (5 reviews) | 
| **Dashboards** | 8.6 (12 reviews) | 9.0 (5 reviews) | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Insightly Service** | N/A | N/A |
| **Worknet** | N/A | N/A |

#### Messenger

| Feature | Insightly Service | Worknet | 
|---|---|---|
| **Sequencing** | Not enough data | Not enough data | 
| **AI** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Customization Interface** | Not enough data | Not enough data | 

#### Channels

| Feature | Insightly Service | Worknet | 
|---|---|---|
| **Social Media** | Not enough data | Not enough data | 
| **Website** | Not enough data | Not enough data | 
| **Text Message (SMS)** | Not enough data | Not enough data | 
| **Voice Assistants** | Not enough data | Not enough data | 
| **Other** | Not enough data | Not enough data | 

#### Customers

| Feature | Insightly Service | Worknet | 
|---|---|---|
| **Targeting** | Not enough data | Not enough data | 
| **Profiles** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **Lead Gathering** | Not enough data | Not enough data | 
| **Sales Conversion** | Not enough data | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | Insightly Service | Worknet | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Insightly Service** | N/A | N/A |
| **Worknet** | 8.3/10 | 6 |

#### Channels

| Feature | Insightly Service | Worknet | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | 8.3 (6 reviews) | 
| **Open Listening** | Not enough data | Not enough data | 
| **Physical Media** | Not enough data | Not enough data | 

#### Design

| Feature | Insightly Service | Worknet | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | Not enough data | 
| **Create Content** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 
| **Inbound Identification** | Not enough data | Not enough data | 
| **Regulatory Compliance** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Insightly Service | Worknet | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Insightly Service** | N/A | N/A |
| **Worknet** | N/A | N/A |

#### Responses

| Feature | Insightly Service | Worknet | 
|---|---|---|
| **Customization** | Not enough data | Not enough data | 
| **Control** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Menu bars** | Not enough data | Not enough data | 
| **Drip sequences** | Not enough data | Not enough data | 

#### Platform

| Feature | Insightly Service | Worknet | 
|---|---|---|
| **Live chat** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **A/B testing** | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | Not enough data | 
| **Collection of information** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Insightly Service | Worknet | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Insightly Service** | N/A | N/A |
| **Worknet** | N/A | N/A |

#### Conversational Platform

| Feature | Insightly Service | Worknet | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 
| **Contextual Engagement** | Not enough data | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | 

#### Support Automation

| Feature | Insightly Service | Worknet | 
|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | 
| **Transcripts** | Not enough data | Not enough data | 
| **Self-Serve Support** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Insightly Service | Worknet | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Insightly Service** | N/A | N/A |
| **Worknet** | N/A | N/A |

#### Generative AI

| Feature | Insightly Service | Worknet | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | Insightly Service | Worknet | 
|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 
| **Searchable Articles** | Not enough data | Not enough data | 
| **Community Forums** | Not enough data | Not enough data | 
| **Mobile Optimization** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 

#### Self-Service Platform

| Feature | Insightly Service | Worknet | 
|---|---|---|
| **Branding** | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Insightly Service | Worknet | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Productivity Bots

| Product | Score | Reviews |
|---|---|---|
| **Insightly Service** | N/A | N/A |
| **Worknet** | N/A | N/A |

#### Agentic AI - Productivity Bots

| Feature | Insightly Service | Worknet | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Help Desk Software](https://www.g2.com/categories/help-desk)


**Unique to Worknet (6):** [Productivity Bots Software](https://www.g2.com/categories/productivity-bots), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Chatbots Software](https://www.g2.com/categories/chatbots), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing)


---
## Reviewer Demographics

### By Company Size

| Segment | Insightly Service | Worknet | 
|---|---|---|
| **Small-Business** | 30.8% | 18.8% | 
| **Mid-Market** | 46.2% | 56.3% | 
| **Enterprise** | 23.1% | 25.0% | 

### By Industry

#### Insightly Service

- **Automotive:** 15.4%
- **Telecommunications:** 7.7%
- **Marketing and Advertising:** 7.7%
- **Information Technology and Services:** 7.7%
- **Information Services:** 7.7%
- **Hospital & Health Care:** 7.7%
- **Health, Wellness and Fitness:** 7.7%
- **Financial Services:** 7.7%
- **Events Services:** 7.7%
- **Entertainment:** 7.7%
- **Other:** 15.4%

#### Worknet

- **Computer Software:** 68.8%
- **Information Technology and Services:** 18.8%
- **Financial Services:** 6.3%
- **Computer & Network Security:** 6.3%

---
## Alternatives

### Alternatives to Insightly Service

- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3754 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7814 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (7011 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2917 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7356 reviews)
- [Creatio](https://www.g2.com/products/creatio/reviews) — 4.6/5 stars (359 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3894 reviews)
- [Connecteam](https://www.g2.com/products/connecteam/reviews) — 4.6/5 stars (3505 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2504 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2391 reviews)

### Alternatives to Worknet

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3894 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2504 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1957 reviews)
- [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews) — 4.5/5 stars (760 reviews)
- [Plivo](https://www.g2.com/products/plivo/reviews) — 4.5/5 stars (747 reviews)
- [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) — 4.6/5 stars (1283 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (810 reviews)
- [Kapture CX](https://www.g2.com/products/kapture-cx/reviews) — 4.5/5 stars (360 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7356 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (7011 reviews)

---
## Top Discussions

### Insightly Service

No discussions available for this product.

### Worknet

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/unbounce-insightly-service-vs-worknet-ai-inc-worknet)