# Insightly Service vs Web+Center Comparison

| | Insightly Service | Web+Center | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 13 | 21 | 
| **Largest Market Segment** | Mid-Market (46.2% of reviews) | Mid-Market (47.6% of reviews) | 
| **Entry Level Price** | $29.00 1 seat per agent/ month (All prices USD, billed annually) | Free for 2 techs or licensed | 

---
## Top Pros & Cons

### Insightly Service

Pros:
- Ease of Use (1 reviews)
- Features (1 reviews)

Cons:
- Time Delays (1 reviews)

### Web+Center

**Not enough data**

---
## Ratings Comparison
| Rating | Insightly Service | Web+Center | 
|---|---|---|
  | **Meets Requirements** | 9.1 (11 reviews) | 9.0 (21 reviews) | 
  | **Ease of Use** | 9.1 (11 reviews) | 8.5 (21 reviews) | 
  | **Ease of Setup** | Not enough data | 8.5 (13 reviews) | 
  | **Ease of Admin** | Not enough data | 9.2 (13 reviews) | 
  | **Quality of Support** | 8.6 (11 reviews) | 9.2 (20 reviews) | 
  | **Has the product been a good partner in doing business?** | Not enough data | 8.9 (11 reviews) | 
  | **Product Direction (% positive)** | 10.0 (10 reviews) | 8.9 (21 reviews) | 

---
## Pricing

### Insightly Service

#### Entry-Level Pricing

Plan: Plus

Price: $29.00 1 seat per agent/ month (All prices USD, billed annually)

Key Features:
- Ticket auto-assignment
- Ticket email auto-response
- Escalation rules and queues

[Browse all 3 editions](https://www.g2.com/products/unbounce-insightly-service/pricing)

#### Free Trial

No

### Web+Center

#### Entry-Level Pricing

Plan: Web+Center Version 9.0

Price: Free for 2 techs or licensed

Description: Free and Affordable Pricing

We offer free versions of our complete software suite of 6 web applications for 2 techs or less and 3 Tech licenses start at $300.  Our Ticketing software is Ad Free Help Desk!  Check out our very competitive pricing for in house or cloud hosted online Web+Center Solutions.  We offer the best US based support and development engineers,  all in SF Bay Area/Silicon Valley California USA, to provide you with optimal support and services

Key Features:
- Asset Management
- knowledge base
- Customer Self Help and FAQ

[Learn more about Web+Center](https://www.g2.com/products/web-center/reviews)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Insightly Service** | 8.9/10 | 14 |
| **Web+Center** | 7.3/10 | 18 |

#### Ticket and Case Management

| Feature | Insightly Service | Web+Center | 
|---|---|---|
| **Ticket creation user experience** | 9.2 (12 reviews) | 7.9 (18 reviews) ✓ Verified | 
| **Ticket response user experience** | 9.3 (12 reviews) | 8.0 (18 reviews) ✓ Verified | 
| **Workflow** | 9.5 (13 reviews) | 7.8 (15 reviews) ✓ Verified | 
| **Response Automation** | 9.1 (13 reviews) | 8.2 (16 reviews) | 
| **SLA Management** | 8.6 (13 reviews) | 6.7 (5 reviews) | 
| **Attachments/Screencasts** | 8.7 (13 reviews) | 7.7 (14 reviews) | 
| **Ticket Collaboration** | 9.1 (13 reviews) | 8.0 (15 reviews) | 
| **Customer and Contacts Database** | 9.3 (12 reviews) | 7.6 (11 reviews) ✓ Verified | 

#### Generative AI

| Feature | Insightly Service | Web+Center | 
|---|---|---|
| **AI Text Generation** | 8.5 (12 reviews) | Not enough data | 
| **AI Text Summarization** | 8.9 (12 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Insightly Service | Web+Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Insightly Service | Web+Center | 
|---|---|---|
| **Customer Portal** | 8.8 (13 reviews) | 8.1 (15 reviews) ✓ Verified | 
| **Email to Case** | 8.6 (13 reviews) | 8.3 (12 reviews) ✓ Verified | 
| **Chat/Live Support** | 8.5 (13 reviews) | 8.1 (6 reviews) | 
| **Social Integration** | 9.0 (12 reviews) | Not enough data | 
| **Voice** | 8.3 (12 reviews) | Not enough data | 

#### Platform

| Feature | Insightly Service | Web+Center | 
|---|---|---|
| **Mobile User Support** | 8.6 (12 reviews) | 8.5 (9 reviews) ✓ Verified | 
| **Customization ** | 9.0 (13 reviews) | 9.2 (11 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 9.0 (12 reviews) | 9.4 (11 reviews) ✓ Verified | 
| **Integration** | 8.8 (12 reviews) | 10.0 (5 reviews) ✓ Verified | 
| **Reporting** | 8.5 (12 reviews) | 7.6 (13 reviews) ✓ Verified | 
| **Dashboards** | 8.6 (12 reviews) | 7.4 (14 reviews) ✓ Verified | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Insightly Service** | N/A | N/A |
| **Web+Center** | N/A | N/A |

#### Incident Management

| Feature | Insightly Service | Web+Center | 
|---|---|---|
| **Automate Ticket Routing** | Not enough data | Not enough data | 
| **Ticket Prioritization** | Not enough data | Not enough data | 
| **Ticket Notifications** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Knowledge Base/Ticket Integration** | Not enough data | Not enough data | 

#### Reporting

| Feature | Insightly Service | Web+Center | 
|---|---|---|
| **Dashboards** | Not enough data | Not enough data | 
| **Time Tracking** | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | 

#### Access & Usability

| Feature | Insightly Service | Web+Center | 
|---|---|---|
| **Mobile** | Not enough data | Not enough data | 
| **Self Service** | Not enough data | Not enough data | 
| **Active Directory** | Not enough data | Not enough data | 
| **Multi-Channel Access** | Not enough data | Not enough data | 

#### Agentic AI - Service Desk

| Feature | Insightly Service | Web+Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Help Desk Software](https://www.g2.com/categories/help-desk)


**Unique to Web+Center (1):** [Service Desk Software](https://www.g2.com/categories/service-desk)


---
## Reviewer Demographics

### By Company Size

| Segment | Insightly Service | Web+Center | 
|---|---|---|
| **Small-Business** | 30.8% | 42.9% | 
| **Mid-Market** | 46.2% | 47.6% | 
| **Enterprise** | 23.1% | 9.5% | 

### By Industry

#### Insightly Service

- **Automotive:** 15.4%
- **Telecommunications:** 7.7%
- **Marketing and Advertising:** 7.7%
- **Information Technology and Services:** 7.7%
- **Information Services:** 7.7%
- **Hospital & Health Care:** 7.7%
- **Health, Wellness and Fitness:** 7.7%
- **Financial Services:** 7.7%
- **Events Services:** 7.7%
- **Entertainment:** 7.7%
- **Other:** 15.4%

#### Web+Center

- **Information Technology and Services:** 23.8%
- **Non-Profit Organization Management:** 9.5%
- **Higher Education:** 9.5%
- **Banking:** 9.5%
- **Retail:** 4.8%
- **Mechanical or Industrial Engineering:** 4.8%
- **Marketing and Advertising:** 4.8%
- **Logistics and Supply Chain:** 4.8%
- **Investment Management:** 4.8%
- **Government Administration:** 4.8%
- **Other:** 19.0%

---
## Alternatives

### Alternatives to Insightly Service

- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3754 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7812 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (7009 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2917 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7356 reviews)
- [Creatio](https://www.g2.com/products/creatio/reviews) — 4.6/5 stars (359 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3893 reviews)
- [Connecteam](https://www.g2.com/products/connecteam/reviews) — 4.6/5 stars (3505 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2504 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2391 reviews)

### Alternatives to Web+Center

- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3754 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (7009 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1343 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews)
- [TeamSupport](https://www.g2.com/products/teamsupport/reviews) — 4.4/5 stars (891 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7812 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (810 reviews)
- [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) — 4.0/5 stars (583 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3893 reviews)

---
## Top Discussions

### Insightly Service

No discussions available for this product.

### Web+Center

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/unbounce-insightly-service-vs-web-center)