# Insightly Service vs NABD System Comparison

| | Insightly Service | NABD System | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 13 | 7 | 
| **Largest Market Segment** | Mid-Market (46.2% of reviews) | Mid-Market (71.4% of reviews) | 
| **Entry Level Price** | $29.00 1 seat per agent/ month (All prices USD, billed annually) | No pricing available | 

---
## Top Pros & Cons

### Insightly Service

Pros:
- Ease of Use (1 reviews)
- Features (1 reviews)

Cons:
- Time Delays (1 reviews)

### NABD System

Pros:
- Centralized Management (1 reviews)
- Contact Management (1 reviews)

Cons:
- Complexity (1 reviews)
- Data Inaccuracy (1 reviews)

---
## Ratings Comparison
| Rating | Insightly Service | NABD System | 
|---|---|---|
  | **Meets Requirements** | 9.1 (11 reviews) | 8.8 (7 reviews) | 
  | **Ease of Use** | 9.1 (11 reviews) | 9.0 (7 reviews) | 
  | **Ease of Setup** | Not enough data | Not enough data | 
  | **Ease of Admin** | Not enough data | Not enough data | 
  | **Quality of Support** | 8.6 (11 reviews) | 9.0 (7 reviews) | 
  | **Has the product been a good partner in doing business?** | Not enough data | Not enough data | 
  | **Product Direction (% positive)** | 10.0 (10 reviews) | 7.7 (5 reviews) | 

---
## Pricing

### Insightly Service

#### Entry-Level Pricing

Plan: Plus

Price: $29.00 1 seat per agent/ month (All prices USD, billed annually)

Key Features:
- Ticket auto-assignment
- Ticket email auto-response
- Escalation rules and queues

[Browse all 3 editions](https://www.g2.com/products/unbounce-insightly-service/pricing)

#### Free Trial

No

### NABD System

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Insightly Service** | 8.9/10 | 14 |
| **NABD System** | N/A | N/A |

#### Ticket and Case Management

| Feature | Insightly Service | NABD System | 
|---|---|---|
| **Ticket creation user experience** | 9.2 (12 reviews) | Not enough data | 
| **Ticket response user experience** | 9.3 (12 reviews) | Not enough data | 
| **Workflow** | 9.5 (13 reviews) | Not enough data | 
| **Response Automation** | 9.1 (13 reviews) | Not enough data | 
| **SLA Management** | 8.6 (13 reviews) | Not enough data | 
| **Attachments/Screencasts** | 8.7 (13 reviews) | Not enough data | 
| **Ticket Collaboration** | 9.1 (13 reviews) | Not enough data | 
| **Customer and Contacts Database** | 9.3 (12 reviews) | Not enough data | 

#### Generative AI

| Feature | Insightly Service | NABD System | 
|---|---|---|
| **AI Text Generation** | 8.5 (12 reviews) | Not enough data | 
| **AI Text Summarization** | 8.9 (12 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Insightly Service | NABD System | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Insightly Service | NABD System | 
|---|---|---|
| **Customer Portal** | 8.8 (13 reviews) | Not enough data | 
| **Email to Case** | 8.6 (13 reviews) | Not enough data | 
| **Chat/Live Support** | 8.5 (13 reviews) | Not enough data | 
| **Social Integration** | 9.0 (12 reviews) | Not enough data | 
| **Voice** | 8.3 (12 reviews) | Not enough data | 

#### Platform

| Feature | Insightly Service | NABD System | 
|---|---|---|
| **Mobile User Support** | 8.6 (12 reviews) | Not enough data | 
| **Customization ** | 9.0 (13 reviews) | Not enough data | 
| **User, Role, and Access Management** | 9.0 (12 reviews) | Not enough data | 
| **Integration** | 8.8 (12 reviews) | Not enough data | 
| **Reporting** | 8.5 (12 reviews) | Not enough data | 
| **Dashboards** | 8.6 (12 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Insightly Service** | N/A | N/A |
| **NABD System** | N/A | N/A |

#### Generative AI

| Feature | Insightly Service | NABD System | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Communication

| Feature | Insightly Service | NABD System | 
|---|---|---|
| **Pop-up Chat** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Targeted Emails** | Not enough data | Not enough data | 
| **In-App Messaging** | Not enough data | Not enough data | 
| **Co-Browsing** | Not enough data | Not enough data | 

####  Internal Use

| Feature | Insightly Service | NABD System | 
|---|---|---|
| **Customization ** | 9.0 (13 reviews) | Not enough data | 
| **Conversation Archiving** | Not enough data | Not enough data | 
| **Lead Development** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Team Inbox ** | Not enough data | Not enough data | 
| **Customer Profiles** | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Insightly Service** | N/A | N/A |
| **NABD System** | 8.9/10 | 5 |

#### Generative AI

| Feature | Insightly Service | NABD System | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | Insightly Service | NABD System | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.7 (5 reviews) | 
| **Searchable Articles** | Not enough data | 9.0 (5 reviews) | 
| **Community Forums** | Not enough data | 9.0 (5 reviews) | 
| **Mobile Optimization** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 

#### Self-Service Platform

| Feature | Insightly Service | NABD System | 
|---|---|---|
| **Branding** | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Insightly Service | NABD System | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Insightly Service** | N/A | N/A |
| **NABD System** | N/A | N/A |

#### Generative AI

| Feature | Insightly Service | NABD System | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Process

| Feature | Insightly Service | NABD System | 
|---|---|---|
| **Mentions** | Not enough data | Not enough data | 
| **Tickets** | Not enough data | Not enough data | 
| **Macros** | Not enough data | Not enough data | 

#### Channels

| Feature | Insightly Service | NABD System | 
|---|---|---|
| **Email** | Not enough data | Not enough data | 
| **Social** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Phone** | Not enough data | Not enough data | 
| **Text** | Not enough data | Not enough data | 

#### Insight

| Feature | Insightly Service | NABD System | 
|---|---|---|
| **Surveys** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Visitor Activity** | Not enough data | Not enough data | 
| **Help Desk** | Not enough data | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Insightly Service** | N/A | N/A |
| **NABD System** | N/A | N/A |

#### Generative AI

| Feature | Insightly Service | NABD System | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Help Desk Software](https://www.g2.com/categories/help-desk)


**Unique to NABD System (4):** [Live Chat Software](https://www.g2.com/categories/live-chat), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | Insightly Service | NABD System | 
|---|---|---|
| **Small-Business** | 30.8% | 14.3% | 
| **Mid-Market** | 46.2% | 71.4% | 
| **Enterprise** | 23.1% | 14.3% | 

### By Industry

#### Insightly Service

- **Automotive:** 15.4%
- **Telecommunications:** 7.7%
- **Marketing and Advertising:** 7.7%
- **Information Technology and Services:** 7.7%
- **Information Services:** 7.7%
- **Hospital & Health Care:** 7.7%
- **Health, Wellness and Fitness:** 7.7%
- **Financial Services:** 7.7%
- **Events Services:** 7.7%
- **Entertainment:** 7.7%
- **Other:** 15.4%

#### NABD System

- **Staffing and Recruiting:** 14.3%
- **Package/Freight Delivery:** 14.3%
- **Internet:** 14.3%
- **Higher Education:** 14.3%
- **Government Administration:** 14.3%
- **Gambling & Casinos:** 14.3%
- **Civic & Social Organization:** 14.3%

---
## Alternatives

### Alternatives to Insightly Service

- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3752 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7781 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6997 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2917 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7357 reviews)
- [Creatio](https://www.g2.com/products/creatio/reviews) — 4.6/5 stars (359 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3888 reviews)
- [Connecteam](https://www.g2.com/products/connecteam/reviews) — 4.6/5 stars (3505 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2500 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2388 reviews)

### Alternatives to NABD System

- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3752 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7781 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7357 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6997 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3888 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2500 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1908 reviews)
- [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) — 4.6/5 stars (1283 reviews)
- [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1113 reviews)

---
## Top Discussions

### Insightly Service

No discussions available for this product.

### NABD System

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/unbounce-insightly-service-vs-nabd-system)