# Insightly CRM vs SuiteCRM Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Insightly CRM excels in user experience, with many praising its **intuitive design** and ease of navigation. Users appreciate how it helps them manage customer details and track sales leads efficiently, making it a go-to for organizing tasks and monitoring projects.
- **Users say** SuiteCRM offers impressive flexibility and customization options, which is particularly beneficial for those who want to tailor their CRM experience. Reviewers highlight the control it provides, allowing them to avoid being locked into a specific ecosystem, which is a significant advantage for businesses with unique needs.
- **According to verified reviews** , Insightly CRM has a more streamlined implementation process, with users noting that the onboarding wizard is straightforward and helps them get started quickly. This contrasts with SuiteCRM, where some users mention a steeper learning curve due to its extensive customization capabilities.
- **Reviewers mention** that while both platforms have similar star ratings, Insightly CRM's higher G2 Score reflects a broader satisfaction among users, particularly in areas like **quality of support** and **ease of use**. Users find Insightly's support responsive and helpful, enhancing their overall experience.
- **Users highlight** that SuiteCRM shines in its **contact and account management** features, scoring higher in this area compared to Insightly. Reviewers appreciate the logical UI and customizable dashboards, which help them keep various work activities organized effectively.
- **G2 reviewers report** that Insightly CRM's bulk editing and reporting features save users significant time, allowing them to update multiple records simultaneously. This feature is particularly valued by users who manage large datasets, making their day-to-day operations more efficient compared to SuiteCRM's offerings.



| | Insightly CRM | SuiteCRM | 
|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 942 | 102 | 
| **Largest Market Segment** | Small-Business (73.2% of reviews) | Small-Business (64.2% of reviews) | 
| **Entry Level Price** | $29/ user, per month (billed annually) | No pricing available | 

---
## Top Pros & Cons

### Insightly CRM

Pros:
- Ease of Use (20 reviews)
- Easy Customization (8 reviews)

Cons:
- Learning Curve (7 reviews)
- Limited Customization (7 reviews)

### SuiteCRM

Pros:
- Customizability (3 reviews)
- Ease of Use (3 reviews)

Cons:
- Poor Design (3 reviews)
- Integration Issues (2 reviews)

---
## Ratings Comparison
| Rating | Insightly CRM | SuiteCRM | 
|---|---|---|
  | **Meets Requirements** | 8.3 (800 reviews) | 8.6 (84 reviews) | 
  | **Ease of Use** | 8.4 (805 reviews) | 7.9 (84 reviews) | 
  | **Ease of Setup** | 8.3 (361 reviews) | 8.2 (43 reviews) | 
  | **Ease of Admin** | 8.5 (337 reviews) | 8.1 (36 reviews) | 
  | **Quality of Support** | 8.0 (685 reviews) | 7.9 (77 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.5 (321 reviews) | 8.8 (35 reviews) | 
  | **Product Direction (% positive)** | 8.0 (773 reviews) | 8.6 (81 reviews) | 

---
## Pricing

### Insightly CRM

#### Entry-Level Pricing

Plan: Plus

Price: $29 / user, per month (billed annually)


[Browse all 3 editions](https://www.g2.com/products/insightly-crm/pricing)

#### Free Trial

Yes

### SuiteCRM

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Insightly CRM** | 7.8/10 | 732 |
| **SuiteCRM** | 8.2/10 | 84 |

#### Sales Force Automation

| Feature | Insightly CRM | SuiteCRM | 
|---|---|---|
| **Contact & Account Management** | 8.5 (628 reviews) ✓ Verified | 9.0 (71 reviews) ✓ Verified | 
| **Opportunity & Pipeline Mgmt.** | 8.3 (598 reviews) ✓ Verified | 8.6 (66 reviews) ✓ Verified | 
| **Task / Activity Management** | 8.1 (627 reviews) ✓ Verified | 8.5 (69 reviews) ✓ Verified | 
| **Territory & Quota Management** | 7.5 (350 reviews) ✓ Verified | 8.2 (58 reviews) ✓ Verified | 
| **Desktop Integration** | 8.0 (453 reviews) ✓ Verified | 8.3 (60 reviews) ✓ Verified | 
| **Product & Price List Management** | 7.5 (339 reviews) ✓ Verified | 8.2 (60 reviews) ✓ Verified | 
| **Quote & Order Management** | 7.6 (349 reviews) ✓ Verified | 8.4 (61 reviews) ✓ Verified | 
| **Customer Contract Management** | 8.0 (423 reviews) ✓ Verified | 8.3 (60 reviews) ✓ Verified | 

#### Marketing Automation

| Feature | Insightly CRM | SuiteCRM | 
|---|---|---|
| **Email Marketing** | 7.6 (407 reviews) ✓ Verified | 8.4 (56 reviews) ✓ Verified | 
| **Campaign Management** | Feature Not Available | 8.0 (57 reviews) ✓ Verified | 
| **Lead Management** | 8.1 (523 reviews) ✓ Verified | 8.8 (62 reviews) ✓ Verified | 
| **Marketing ROI Analytics** | 7.5 (339 reviews) ✓ Verified | Feature Not Available | 

#### Customer Support

| Feature | Insightly CRM | SuiteCRM | 
|---|---|---|
| **Case Management** | 7.8 (394 reviews) | 8.2 (57 reviews) ✓ Verified | 
| **Customer Support Portal** | 7.8 (400 reviews) | 8.0 (55 reviews) ✓ Verified | 
| **Knowledge Base** | 7.9 (460 reviews) | 7.8 (57 reviews) ✓ Verified | 
| **Call Center Features** | 7.6 (325 reviews) ✓ Verified | 7.6 (53 reviews) ✓ Verified | 
| **Support Analytics** | 7.8 (361 reviews) | 8.0 (55 reviews) ✓ Verified | 

#### Reporting & Analytics

| Feature | Insightly CRM | SuiteCRM | 
|---|---|---|
| **Reporting** | 7.9 (531 reviews) ✓ Verified | 8.4 (65 reviews) ✓ Verified | 
| **Dashboards** | 7.9 (554 reviews) ✓ Verified | 8.4 (69 reviews) ✓ Verified | 
| **Forecasting** | 7.6 (387 reviews) ✓ Verified | 7.9 (59 reviews) ✓ Verified | 

#### Mobile & Social

| Feature | Insightly CRM | SuiteCRM | 
|---|---|---|
| **Social Collaboration Features** | 7.8 (356 reviews) ✓ Verified | Feature Not Available | 
| **Social Network Integration** | 7.7 (352 reviews) ✓ Verified | 8.1 (48 reviews) | 
| **Mobile User Support** | 7.8 (417 reviews) ✓ Verified | 8.2 (51 reviews) ✓ Verified | 

#### Platform

| Feature | Insightly CRM | SuiteCRM | 
|---|---|---|
| **Customization** | 7.9 (317 reviews) ✓ Verified | 8.6 (40 reviews) ✓ Verified | 
| **Workflow Capability** | 8.1 (310 reviews) ✓ Verified | 8.5 (41 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.4 (322 reviews) ✓ Verified | 8.8 (38 reviews) ✓ Verified | 
| **Internationalization** | 8.0 (215 reviews) ✓ Verified | 8.4 (34 reviews) ✓ Verified | 
| **Sandbox / Test Environments** | 7.2 (87 reviews) | 8.4 (34 reviews) ✓ Verified | 
| **Document & Content Mgmt.** | 7.6 (252 reviews) ✓ Verified | 8.6 (37 reviews) ✓ Verified | 
| **Performance and Reliability** | 8.3 (319 reviews) ✓ Verified | 8.7 (39 reviews) ✓ Verified | 
| **Output Document Generation** | 7.6 (214 reviews) ✓ Verified | 7.9 (36 reviews) ✓ Verified | 

#### Integration

| Feature | Insightly CRM | SuiteCRM | 
|---|---|---|
| **Data Import & Export Tools** | 8.0 (288 reviews) ✓ Verified | 8.4 (36 reviews) ✓ Verified | 
| **Integration APIs** | 7.6 (237 reviews) ✓ Verified | 7.7 (30 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | 7.3 (223 reviews) ✓ Verified | 7.7 (30 reviews) ✓ Verified | 

#### Generative AI

| Feature | Insightly CRM | SuiteCRM | 
|---|---|---|
| **AI Text Generation** | 6.9 (27 reviews) | 7.0 (5 reviews) | 

#### Agentic AI - CRM

| Feature | Insightly CRM | SuiteCRM | 
|---|---|---|
| **Autonomous Task Execution** | 7.6 (7 reviews) | Not enough data | 
| **Multi-step Planning** | 8.3 (7 reviews) | Not enough data | 
| **Cross-system Integration** | 8.1 (8 reviews) | Not enough data | 
| **Adaptive Learning** | 8.3 (8 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.1 (7 reviews) | Not enough data | 
| **Proactive Assistance** | 7.4 (7 reviews) | Not enough data | 
| **Decision Making** | 7.6 (7 reviews) | Not enough data | 

### Online Form Builder

| Product | Score | Reviews |
|---|---|---|
| **Insightly CRM** | N/A | N/A |
| **SuiteCRM** | N/A | N/A |

#### Customization

| Feature | Insightly CRM | SuiteCRM | 
|---|---|---|
| **Custom Fields** | Not enough data | Not enough data | 
| **Conditional Logic** | Not enough data | Not enough data | 
| **Multi-page Forms** | Not enough data | Not enough data | 
| **Design** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Insightly CRM | SuiteCRM | 
|---|---|---|
| **Embedded Forms** | Not enough data | Not enough data | 
| **Offline Capability** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Payments** | Not enough data | Not enough data | 
| **Mobile Forms** | Not enough data | Not enough data | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Insightly CRM** | 8.3/10 | 47 |
| **SuiteCRM** | N/A | N/A |

#### Agentic AI - Sales Analytics

| Feature | Insightly CRM | SuiteCRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Data Sourcing

| Feature | Insightly CRM | SuiteCRM | 
|---|---|---|
| **Data Sourcing** | 8.2 (35 reviews) | Not enough data | 
| **Exporting & Sharing Data** | 8.6 (43 reviews) | Not enough data | 
| **Multi-Device Data Visualization** | 8.3 (35 reviews) | Not enough data | 
| **Interactive Dashboards** | 8.7 (41 reviews) | Not enough data | 
| **Data Segmentation** | 8.0 (36 reviews) | Not enough data | 

#### Predictive Analytics

| Feature | Insightly CRM | SuiteCRM | 
|---|---|---|
| **Lead Scoring** | 7.9 (37 reviews) | Not enough data | 
| **Opportunity Scoring** | 7.9 (38 reviews) | Not enough data | 
| **Risk Analysis** | 7.8 (33 reviews) | Not enough data | 
| **Live Forecasting** | 7.8 (35 reviews) | Not enough data | 

#### Sales Management

| Feature | Insightly CRM | SuiteCRM | 
|---|---|---|
| **Live Pipeline Management** | 8.5 (37 reviews) | Not enough data | 
| **Sales Gamification** | 8.1 (30 reviews) | Not enough data | 
| **Account-Based Analytics** | 8.7 (32 reviews) | Not enough data | 
| **Activity Tracking** | 8.8 (39 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm)

**Unique to Insightly CRM (1):** [Sales Analytics Software](https://www.g2.com/categories/sales-analytics)

**Unique to SuiteCRM (1):** [Online Form Builder Software](https://www.g2.com/categories/online-form-builder)


---
## Reviewer Demographics

### By Company Size

| Segment | Insightly CRM | SuiteCRM | 
|---|---|---|
| **Small-Business** | 73.2% | 64.2% | 
| **Mid-Market** | 20.2% | 26.3% | 
| **Enterprise** | 6.6% | 9.5% | 

### By Industry

#### Insightly CRM

- **Marketing and Advertising:** 10.0%
- **Information Technology and Services:** 6.2%
- **Construction:** 4.8%
- **Computer Software:** 4.0%
- **Financial Services:** 3.9%
- **Real Estate:** 3.5%
- **Management Consulting:** 3.3%
- **Non-Profit Organization Management:** 2.7%
- **Accounting:** 2.5%
- **Education Management:** 2.5%
- **Other:** 56.7%

#### SuiteCRM

- **Information Technology and Services:** 14.9%
- **Computer Software:** 9.6%
- **Telecommunications:** 6.4%
- **Accounting:** 5.3%
- **Internet:** 5.3%
- **Retail:** 3.2%
- **Management Consulting:** 3.2%
- **Hospital & Health Care:** 3.2%
- **Mental Health Care:** 2.1%
- **Entertainment:** 2.1%
- **Other:** 44.7%

---
## Alternatives

### Alternatives to Insightly CRM

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25816 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13825 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3056 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2930 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1620 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1431 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1233 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1157 reviews)
- [Pipeline CRM](https://www.g2.com/products/pipeline-crm/reviews) — 4.3/5 stars (952 reviews)
- [Workbooks](https://www.g2.com/products/workbooks/reviews) — 4.2/5 stars (573 reviews)

### Alternatives to SuiteCRM

- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3056 reviews)
- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25816 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13825 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2930 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1620 reviews)
- [Sugar Sell](https://www.g2.com/products/sugar-sell/reviews) — 3.8/5 stars (776 reviews)
- [Vtiger All-In-One CRM](https://www.g2.com/products/vtiger-all-in-one-crm/reviews) — 4.3/5 stars (416 reviews)
- [Odoo CRM](https://www.g2.com/products/odoo-crm/reviews) — 4.1/5 stars (202 reviews)
- [YetiForce CRM](https://www.g2.com/products/yetiforce-yetiforce-crm/reviews) — 4.4/5 stars (52 reviews)
- [EspoCRM](https://www.g2.com/products/espocrm/reviews) — 4.6/5 stars (27 reviews)

---
## Top Discussions

### Insightly CRM

- Title: [What is Insightly CRM used for?](https://www.g2.com/discussions/insightly-crm-what-is-insightly-crm-used-for) — 2 comments
  > **Top comment:** "The management and optimization of customer and prospective client interactions is achieved through the use of Insightly CRM (Customer Relationship..."
- Title: [What is the best of linking email to insightly?](https://www.g2.com/discussions/15124-what-is-the-best-of-linking-email-to-insightly) — 2 comments, 1 upvote
  > **Top comment:** "We connect our exchange account but gmail work too - pretty simple. Alternative is to bcc Insightly on outgoing mail and capture them that way. "
- Title: [What sales anayltics options come with the platform?](https://www.g2.com/discussions/what-sales-anayltics-options-come-with-the-platform) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Insightly offers customizable dashboards and reports that help your team quickly visualize performance and make data-driven decisions. You can find on-demand..."
- Title: [Does Insightly have any email or marketing automation features?](https://www.g2.com/discussions/does-insightly-have-any-email-or-marketing-automation-features) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Hello! Yes--Insightly's CRM lets you send sales emails back and forth with your leads. You'll also see a record of those synced conversations in the CRM in..."
- Title: [Do I need custom code for Insightly's integrations?](https://www.g2.com/discussions/do-i-need-custom-code-for-insightly-s-integrations) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Hey! Custom code knowledge is not required. Insightly offers AppConnect, a low-code, no-code integration automation tool to streamline the process. There are..."

### SuiteCRM

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/insightly-crm-vs-suitecrm)