# Insightly CRM vs Lime CRM Comparison | | Insightly CRM | Lime CRM | |---|---|---| | **Star Rating** | 4.2 out of 5 | 4.3 out of 5 | | **Total Reviews** | 941 | 91 | | **Largest Market Segment** | Small-Business (73.3% of reviews) | Small-Business (51.6% of reviews) | | **Entry Level Price** | $29/ user, per month (billed annually) | Starting at €59.00 1 Users | --- ## Top Pros & Cons ### Insightly CRM Pros: - Ease of Use (28 reviews) - Easy Customization (11 reviews) Cons: - Learning Curve (9 reviews) - Limited Customization (7 reviews) ### Lime CRM Pros: - Customizability (5 reviews) - Customization (5 reviews) Cons: - Limited Features (3 reviews) - Call Issues (2 reviews) --- ## Ratings Comparison | Rating | Insightly CRM | Lime CRM | |---|---|---| | **Meets Requirements** | 8.2 (799 reviews) | 7.9 (80 reviews) | | **Ease of Use** | 8.4 (804 reviews) | 8.5 (80 reviews) | | **Ease of Setup** | 8.3 (360 reviews) | 7.8 (41 reviews) | | **Ease of Admin** | 8.5 (337 reviews) | 7.6 (41 reviews) | | **Quality of Support** | 8.0 (684 reviews) | 8.8 (74 reviews) | | **Has the product been a good partner in doing business?** | 8.5 (321 reviews) | 8.4 (42 reviews) | | **Product Direction (% positive)** | 8.0 (772 reviews) | 7.7 (76 reviews) | --- ## Pricing ### Insightly CRM #### Entry-Level Pricing Plan: Plus Price: $29 / user, per month (billed annually) [Browse all 3 editions](https://www.g2.com/products/insightly-crm/pricing) #### Free Trial Yes ### Lime CRM #### Entry-Level Pricing Plan: Lime CRM Price: Starting at €59.00 1 Users Description: Lime CRM is a visual and user-friendly system that makes your everyday work both easier and more fun. Always customised to your specific needs. Key Features: - CRM that is tailored to your needs – not the other way around - Packages made for sales, support and marketing teams - Can be integrated with most other IT systems [Learn more about Lime CRM](https://www.g2.com/products/lime-crm/reviews) #### Free Trial Yes --- ## Features Comparison By Category ### CRM | Product | Score | Reviews | |---|---|---| | **Insightly CRM** | 7.8/10 | 731 | | **Lime CRM** | 6.6/10 | 74 | #### Sales Force Automation | Feature | Insightly CRM | Lime CRM | |---|---|---| | **Contact & Account Management** | 8.5 (627 reviews) ✓ Verified | 7.8 (66 reviews) | | **Partner Relationship Mgmt. (PRM)** | Feature Not Available | 7.0 (51 reviews) | | **Opportunity & Pipeline Mgmt.** | 8.3 (598 reviews) ✓ Verified | 7.3 (60 reviews) | | **Task / Activity Management** | 8.1 (626 reviews) ✓ Verified | 7.5 (61 reviews) | | **Territory & Quota Management** | 7.5 (349 reviews) ✓ Verified | 6.5 (49 reviews) | | **Desktop Integration** | 8.0 (452 reviews) ✓ Verified | 7.1 (62 reviews) | | **Product & Price List Management** | 7.5 (338 reviews) ✓ Verified | 6.3 (52 reviews) | | **Quote & Order Management** | 7.6 (348 reviews) ✓ Verified | 6.4 (53 reviews) | | **Customer Contract Management** | 8.0 (422 reviews) ✓ Verified | 7.2 (55 reviews) | #### Marketing Automation | Feature | Insightly CRM | Lime CRM | |---|---|---| | **Email Marketing** | 7.6 (406 reviews) ✓ Verified | 6.8 (57 reviews) | | **Campaign Management** | Feature Not Available | 6.5 (55 reviews) | | **Lead Management** | 8.1 (523 reviews) ✓ Verified | 6.6 (55 reviews) | | **Marketing ROI Analytics** | 7.5 (339 reviews) ✓ Verified | 5.6 (44 reviews) | #### Customer Support | Feature | Insightly CRM | Lime CRM | |---|---|---| | **Case Management** | 7.8 (394 reviews) | 7.4 (59 reviews) | | **Customer Support Portal** | 7.8 (400 reviews) | 7.4 (56 reviews) | | **Knowledge Base** | 7.9 (460 reviews) | 7.1 (54 reviews) | | **Call Center Features** | 7.6 (325 reviews) ✓ Verified | 6.9 (50 reviews) | | **Support Analytics** | 7.8 (361 reviews) | 6.6 (47 reviews) | #### Reporting & Analytics | Feature | Insightly CRM | Lime CRM | |---|---|---| | **Reporting** | 7.9 (530 reviews) ✓ Verified | 6.7 (56 reviews) | | **Dashboards** | 7.9 (553 reviews) ✓ Verified | 7.2 (52 reviews) | | **Forecasting** | 7.6 (387 reviews) ✓ Verified | 6.5 (49 reviews) | #### Mobile & Social | Feature | Insightly CRM | Lime CRM | |---|---|---| | **Social Collaboration Features** | 7.8 (356 reviews) ✓ Verified | 5.4 (41 reviews) | | **Social Network Integration** | 7.7 (352 reviews) ✓ Verified | 5.6 (44 reviews) | | **Mobile User Support** | 7.8 (416 reviews) ✓ Verified | 5.3 (47 reviews) | #### Platform | Feature | Insightly CRM | Lime CRM | |---|---|---| | **Customization** | 7.9 (317 reviews) ✓ Verified | 7.5 (52 reviews) | | **Workflow Capability** | 8.1 (310 reviews) ✓ Verified | 6.4 (46 reviews) | | **User, Role, and Access Management** | 8.4 (322 reviews) ✓ Verified | 7.0 (51 reviews) | | **Internationalization** | 8.0 (215 reviews) ✓ Verified | 6.2 (43 reviews) | | **Sandbox / Test Environments** | 7.2 (87 reviews) | 5.7 (43 reviews) | | **Document & Content Mgmt.** | 7.6 (252 reviews) ✓ Verified | 6.3 (47 reviews) | | **Performance and Reliability** | 8.3 (319 reviews) ✓ Verified | 7.0 (50 reviews) | | **Output Document Generation** | 7.6 (214 reviews) ✓ Verified | 6.5 (45 reviews) | #### Integration | Feature | Insightly CRM | Lime CRM | |---|---|---| | **Data Import & Export Tools** | 8.0 (288 reviews) ✓ Verified | 6.5 (51 reviews) | | **Integration APIs** | 7.6 (237 reviews) ✓ Verified | 6.4 (50 reviews) | | **Breadth of Partner Applications** | 7.3 (223 reviews) ✓ Verified | 6.2 (39 reviews) | #### Generative AI | Feature | Insightly CRM | Lime CRM | |---|---|---| | **AI Text Generation** | 6.9 (27 reviews) | Feature Not Available | #### Agentic AI - CRM | Feature | Insightly CRM | Lime CRM | |---|---|---| | **Autonomous Task Execution** | 7.6 (7 reviews) | Not enough data | | **Multi-step Planning** | 8.3 (7 reviews) | Not enough data | | **Cross-system Integration** | 7.9 (7 reviews) | Not enough data | | **Adaptive Learning** | 8.1 (7 reviews) | Not enough data | | **Natural Language Interaction** | 7.8 (6 reviews) | Not enough data | | **Proactive Assistance** | 7.4 (7 reviews) | Not enough data | | **Decision Making** | 7.6 (7 reviews) | Not enough data | ### Help Desk | Product | Score | Reviews | |---|---|---| | **Insightly CRM** | N/A | N/A | | **Lime CRM** | N/A | N/A | #### Ticket and Case Management | Feature | Insightly CRM | Lime CRM | |---|---|---| | **Ticket creation user experience** | Not enough data | Not enough data | | **Ticket response user experience** | Not enough data | Not enough data | | **Workflow** | Not enough data | Not enough data | | **Response Automation** | Not enough data | Not enough data | | **SLA Management** | Not enough data | Not enough data | | **Attachments/Screencasts** | Not enough data | Not enough data | | **Ticket Collaboration** | Not enough data | Not enough data | | **Customer and Contacts Database** | Not enough data | Not enough data | #### Generative AI | Feature | Insightly CRM | Lime CRM | |---|---|---| | **AI Text Generation** | Not enough data | Feature Not Available | | **AI Text Summarization** | Not enough data | Feature Not Available | #### Agentic AI - Help Desk | Feature | Insightly CRM | Lime CRM | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | #### Communication Channels | Feature | Insightly CRM | Lime CRM | |---|---|---| | **Customer Portal** | Not enough data | Not enough data | | **Email to Case** | Not enough data | Not enough data | | **Chat/Live Support** | Not enough data | Not enough data | | **Social Integration** | Not enough data | Not enough data | | **Voice** | Not enough data | Not enough data | #### Platform | Feature | Insightly CRM | Lime CRM | |---|---|---| | **Mobile User Support** | Not enough data | Not enough data | | **Customization ** | Not enough data | Not enough data | | **User, Role, and Access Management** | Not enough data | Not enough data | | **Integration** | Not enough data | Not enough data | | **Reporting** | Not enough data | Not enough data | | **Dashboards** | Not enough data | Not enough data | ### Customer Communications Management | Product | Score | Reviews | |---|---|---| | **Insightly CRM** | N/A | N/A | | **Lime CRM** | N/A | N/A | #### Channels | Feature | Insightly CRM | Lime CRM | |---|---|---| | **Multi-Channel Coverage** | Not enough data | Not enough data | | **Open Listening** | Not enough data | Not enough data | | **Physical Media** | Not enough data | Not enough data | #### Design | Feature | Insightly CRM | Lime CRM | |---|---|---| | **Communications Strategy Development** | Not enough data | Not enough data | | **Create Content** | Not enough data | Not enough data | | **Personalization** | Not enough data | Not enough data | | **Inbound Identification** | Not enough data | Not enough data | | **Regulatory Compliance** | Not enough data | Not enough data | #### Generative AI | Feature | Insightly CRM | Lime CRM | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | ### Customer Service Automation | Product | Score | Reviews | |---|---|---| | **Insightly CRM** | N/A | N/A | | **Lime CRM** | N/A | N/A | #### Customer Support | Feature | Insightly CRM | Lime CRM | |---|---|---| | **Text** | Not enough data | Not enough data | | **Speech** | Not enough data | Not enough data | | **Knowledge Base** | Not enough data | Not enough data | #### Automation | Feature | Insightly CRM | Lime CRM | |---|---|---| | **Ticket Resolution** | Not enough data | Not enough data | | **Customization** | Not enough data | Not enough data | | **Intelligent Routing** | Not enough data | Not enough data | #### Artificial Intelligence | Feature | Insightly CRM | Lime CRM | |---|---|---| | **Learning** | Not enough data | Not enough data | | **Language** | Not enough data | Not enough data | | **Conversational AI** | Not enough data | Not enough data | ### Live Chat | Product | Score | Reviews | |---|---|---| | **Insightly CRM** | N/A | N/A | | **Lime CRM** | N/A | N/A | #### Generative AI | Feature | Insightly CRM | Lime CRM | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | | **AI Text-to-Speech** | Not enough data | Not enough data | #### Communication | Feature | Insightly CRM | Lime CRM | |---|---|---| | **Pop-up Chat** | Not enough data | Not enough data | | **Notifications** | Not enough data | Not enough data | | **Targeted Emails** | Not enough data | Not enough data | | **In-App Messaging** | Not enough data | Not enough data | | **Co-Browsing** | Not enough data | Not enough data | #### Internal Use | Feature | Insightly CRM | Lime CRM | |---|---|---| | **Customization ** | Not enough data | Not enough data | | **Conversation Archiving** | Not enough data | Not enough data | | **Lead Development** | Not enough data | Not enough data | | **Knowledge Base** | Not enough data | Not enough data | | **Team Inbox ** | Not enough data | Not enough data | | **Customer Profiles** | Not enough data | Not enough data | ### Customer Self-Service | Product | Score | Reviews | |---|---|---| | **Insightly CRM** | N/A | N/A | | **Lime CRM** | N/A | N/A | #### Generative AI | Feature | Insightly CRM | Lime CRM | |---|---|---| | **AI Text Summarization** | Not enough data | Not enough data | #### Self-Service Experience | Feature | Insightly CRM | Lime CRM | |---|---|---| | **Knowledge Base** | Not enough data | Not enough data | | **Searchable Articles** | Not enough data | Not enough data | | **Community Forums** | Not enough data | Not enough data | | **Mobile Optimization** | Not enough data | Not enough data | | **Personalization** | Not enough data | Not enough data | #### Self-Service Platform | Feature | Insightly CRM | Lime CRM | |---|---|---| | **Branding** | Not enough data | Not enough data | | **Automation** | Not enough data | Not enough data | | **Artificial Intelligence** | Not enough data | Not enough data | | **Integrations** | Not enough data | Not enough data | #### Agentic AI - Customer Self-Service | Feature | Insightly CRM | Lime CRM | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Digital Customer Service Platforms | Product | Score | Reviews | |---|---|---| | **Insightly CRM** | N/A | N/A | | **Lime CRM** | N/A | N/A | #### Generative AI | Feature | Insightly CRM | Lime CRM | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | ### Sales Analytics | Product | Score | Reviews | |---|---|---| | **Insightly CRM** | 8.3/10 | 47 | | **Lime CRM** | N/A | N/A | #### Agentic AI - Sales Analytics | Feature | Insightly CRM | Lime CRM | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | #### Data Sourcing | Feature | Insightly CRM | Lime CRM | |---|---|---| | **Data Sourcing** | 8.2 (35 reviews) | Not enough data | | **Exporting & Sharing Data** | 8.6 (43 reviews) | Not enough data | | **Multi-Device Data Visualization** | 8.3 (35 reviews) | Not enough data | | **Interactive Dashboards** | 8.7 (41 reviews) | Not enough data | | **Data Segmentation** | 8.0 (36 reviews) | Not enough data | #### Predictive Analytics | Feature | Insightly CRM | Lime CRM | |---|---|---| | **Lead Scoring** | 7.9 (37 reviews) | Not enough data | | **Opportunity Scoring** | 7.9 (38 reviews) | Not enough data | | **Risk Analysis** | 7.8 (33 reviews) | Not enough data | | **Live Forecasting** | 7.8 (35 reviews) | Not enough data | #### Sales Management | Feature | Insightly CRM | Lime CRM | |---|---|---| | **Live Pipeline Management** | 8.5 (37 reviews) | Not enough data | | **Sales Gamification** | 8.1 (30 reviews) | Not enough data | | **Account-Based Analytics** | 8.7 (32 reviews) | Not enough data | | **Activity Tracking** | 8.8 (39 reviews) | Not enough data | --- ## Categories **Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm) **Unique to Insightly CRM (1):** [Sales Analytics Software](https://www.g2.com/categories/sales-analytics) **Unique to Lime CRM (6):** [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms) --- ## Reviewer Demographics ### By Company Size | Segment | Insightly CRM | Lime CRM | |---|---|---| | **Small-Business** | 73.3% | 51.6% | | **Mid-Market** | 20.1% | 45.1% | | **Enterprise** | 6.6% | 3.3% | ### By Industry #### Insightly CRM - **Marketing and Advertising:** 10.0% - **Information Technology and Services:** 6.1% - **Construction:** 4.8% - **Computer Software:** 4.0% - **Financial Services:** 3.9% - **Real Estate:** 3.5% - **Management Consulting:** 3.3% - **Non-Profit Organization Management:** 2.7% - **Accounting:** 2.5% - **Education Management:** 2.5% - **Other:** 56.8% #### Lime CRM - **Manufacturing:** 4.4% - **Consulting:** 4.4% - **Computer Software:** 4.4% - **Construction:** 4.4% - **Events Services:** 4.4% - **Information Technology and Services:** 4.4% - **Oil & Energy:** 4.4% - **Building Materials:** 3.3% - **Government Administration:** 3.3% - **Hospital & Health Care:** 3.3% - **Other:** 59.3% --- ## Alternatives ### Alternatives to Insightly CRM - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25784 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13797 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3043 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2927 reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1618 reviews) - [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1426 reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1232 reviews) - [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1157 reviews) - [Pipeline CRM](https://www.g2.com/products/pipeline-crm/reviews) — 4.3/5 stars (951 reviews) - [Workbooks](https://www.g2.com/products/workbooks/reviews) — 4.2/5 stars (573 reviews) ### Alternatives to Lime CRM - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25784 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13797 reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2912 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3043 reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1618 reviews) - [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) — 4.2/5 stars (998 reviews) - [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.4/5 stars (806 reviews) - [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) — 4.4/5 stars (430 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3744 reviews) - [Sugar Sell](https://www.g2.com/products/sugar-sell/reviews) — 3.8/5 stars (776 reviews) --- ## Top Discussions ### Insightly CRM - Title: [What is Insightly CRM used for?](https://www.g2.com/discussions/insightly-crm-what-is-insightly-crm-used-for) — 2 comments > **Top comment:** "The management and optimization of customer and prospective client interactions is achieved through the use of Insightly CRM (Customer Relationship..." - Title: [What is the best of linking email to insightly?](https://www.g2.com/discussions/15124-what-is-the-best-of-linking-email-to-insightly) — 2 comments, 1 upvote > **Top comment:** "We connect our exchange account but gmail work too - pretty simple. Alternative is to bcc Insightly on outgoing mail and capture them that way. " - Title: [What sales anayltics options come with the platform?](https://www.g2.com/discussions/what-sales-anayltics-options-come-with-the-platform) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Insightly offers customizable dashboards and reports that help your team quickly visualize performance and make data-driven decisions. You can find on-demand..." - Title: [Does Insightly have any email or marketing automation features?](https://www.g2.com/discussions/does-insightly-have-any-email-or-marketing-automation-features) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Hello! Yes--Insightly's CRM lets you send sales emails back and forth with your leads. You'll also see a record of those synced conversations in the CRM in..." - Title: [Do I need custom code for Insightly's integrations?](https://www.g2.com/discussions/do-i-need-custom-code-for-insightly-s-integrations) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Hey! Custom code knowledge is not required. Insightly offers AppConnect, a low-code, no-code integration automation tool to streamline the process. There are..." ### Lime CRM No discussions available for this product. --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/insightly-crm-vs-lime-crm)