Compare InsideSales and Reply 
At a Glance
Market Segments
Enterprise (48.4% of reviews)
Small-Business (80.6% of reviews)
Entry-Level Pricing
No pricing available
Free
InsideSales
Star Rating
(618)4.5 out of 5
Market Segments
Enterprise (48.4% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about InsideSalesReply
Star Rating
(1,535)4.6 out of 5
Market Segments
Small-Business (80.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Reply excels in user satisfaction, boasting a higher overall score compared to InsideSales. Users appreciate features like the ability to separate responses within each send, which enhances their email campaign management.
- Users say that Reply's implementation process is notably user-friendly, with many highlighting the in-depth training courses that make onboarding smooth. In contrast, while InsideSales also receives praise for its quick setup, some users feel it lacks the same level of intuitive guidance.
- Reviewers mention that Reply's customer support is highly rated, with users noting the helpfulness of the support team and the availability of a help button for quick assistance. InsideSales users also commend their ongoing support, but some feel that the response times could be improved.
- According to verified reviews, Reply shines in automation capabilities, particularly in tracking replies to emails within campaigns. Users find this feature invaluable for managing their outreach effectively, whereas InsideSales users appreciate the task function that reminds them when to call leads, but it may not offer the same level of automation.
- G2 reviewers highlight that both platforms offer solid ease of use, but Reply stands out with a slightly higher score in this area. Users enjoy the straightforward interface and the ability to automate various tasks, while InsideSales users also find the interface easy to navigate but mention that it can be less intuitive at times.
- Users report that Reply is particularly favored by small businesses, with a significant majority of reviews coming from this segment. This focus allows Reply to cater specifically to the needs of smaller teams, while InsideSales, with a more enterprise-oriented approach, may not resonate as well with smaller organizations.
Pricing
Entry-Level Pricing
InsideSales
No pricing availableReply
Free
Free
Discover Reply.io and take it for a spin
- AI Sequence generator
- 200 B2B data search credits
- Jason AI
Free Trial
InsideSales
Free Trial is available
Reply
Free Trial is available
Ratings
Meets Requirements
8.9
487
9.0
1,165
Ease of Use
8.9
491
8.9
1,192
Ease of Setup
8.4
94
8.7
600
Ease of Admin
8.4
96
8.8
430
Quality of Support
9.1
479
9.3
1,154
Has the product been a good partner in doing business?
9.2
92
9.2
430
Product Direction (% positive)
9.0
473
9.1
1,102
Features by Category
Data Availability
8.8
94
8.2
60
8.6
92
8.1
61
8.4
77
|
Verified
7.9
56
Not enough data
7.6
27
Data Accuracy
8.5
85
8.2
57
8.5
81
8.3
55
Not enough data
8.2
27
Agentic AI - Sales Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.7
22
8.9
61
8.2
29
|
Verified
9.1
64
8.8
31
9.2
65
8.3
29
|
Verified
9.3
65
Not enough data
8.4
58
9.1
23
8.6
60
Features
8.6
67
8.7
58
9.1
89
8.9
59
8.4
73
8.5
56
8.7
77
|
Verified
8.9
55
8.8
95
|
Verified
8.9
59
8.7
79
|
Verified
8.1
53
8.7
79
|
Verified
8.4
52
8.6
80
|
Verified
9.2
55
8.9
83
|
Verified
9.4
56
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
9.4
8
8.1
73
8.7
21
8.3
69
9.4
27
9.4
69
9.4
20
8.5
66
Organization
9.4
24
8.4
67
9.4
27
8.8
68
9.1
18
8.7
68
Performance Analysis
8.9
17
8.3
67
9.1
25
8.8
71
Sales Analysis
9.4
13
7.8
65
9.0
18
8.0
65
Generative AI
Not enough data
8.5
42
Not enough data
8.0
41
Agentic AI - AI Sales Assistant
Not enough data
7.8
6
Not enough data
7.5
6
Not enough data
7.5
6
Not enough data
7.8
6
Not enough data
7.8
6
Not enough data
7.8
6
Not enough data
7.8
6
Integrated Workflows
9.1
225
|
Verified
8.0
439
|
Verified
9.0
228
|
Verified
9.1
594
|
Verified
9.0
228
7.4
305
|
Verified
8.8
173
|
Verified
8.2
389
|
Verified
9.1
219
|
Verified
8.0
411
|
Verified
8.9
19
7.9
279
8.6
11
8.0
275
Repeatability and Reportability
8.9
197
|
Verified
8.2
396
|
Verified
9.1
209
|
Verified
8.5
467
|
Verified
9.1
200
|
Verified
8.5
460
|
Verified
8.7
175
|
Verified
8.0
374
8.2
15
7.2
258
AI and Automation
8.8
20
8.0
280
8.4
17
7.8
275
8.7
17
8.4
303
8.9
15
7.5
258
8.2
15
7.9
272
Generative AI
Not enough data
8.1
154
Agentic AI - Sales Engagement
Not enough data
6.9
43
Not enough data
6.5
42
Not enough data
6.8
42
Not enough data
6.7
41
Not enough data
6.7
42
Not enough data
6.6
41
Not enough data
6.6
40
Lead Intelligence
Not enough data
8.9
87
Not enough data
8.7
87
Not enough data
8.5
87
Not enough data
8.6
86
Not enough data
8.3
86
Agentic AI - Lead Intelligence
Not enough data
8.7
9
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Outbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incentives
8.1
16
Not enough data
8.2
19
Not enough data
6.3
8
Not enough data
8.8
25
|
Verified
Not enough data
Personalization
8.3
17
|
Verified
Not enough data
8.3
17
|
Verified
Not enough data
8.8
23
|
Verified
Not enough data
8.3
18
Not enough data
Administrative
9.2
28
|
Verified
Not enough data
9.1
18
|
Verified
Not enough data
8.8
18
Not enough data
Agentic AI - Email Tracking
Not enough data
6.4
26
Not enough data
7.0
27
Not enough data
7.0
26
Not enough data
6.7
26
Not enough data
6.5
26
Not enough data
6.7
26
Not enough data
6.4
26
Analytics
9.1
175
8.6
670
9.1
169
8.2
486
9.2
171
8.1
448
Customizations
9.2
186
8.7
567
9.3
174
9.0
661
9.3
180
8.4
567
8.9
155
8.5
542
9.3
184
8.6
601
Generative AI
Not enough data
7.9
145
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
8.9
131
Not enough data
9.0
124
Not enough data
9.0
107
Not enough data
8.9
156
Not enough data
8.7
127
Not enough data
Predictive Analytics
8.6
135
Not enough data
8.7
114
Not enough data
8.5
99
Not enough data
8.8
112
Not enough data
Sales Management
8.9
128
Not enough data
8.8
153
Not enough data
8.9
150
Not enough data
9.1
183
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
8.9
291
8.0
58
|
Verified
8.9
312
8.2
61
|
Verified
9.1
322
7.9
61
|
Verified
9.3
372
8.4
59
Not enough data
6.4
6
Contacts
8.9
333
8.9
84
|
Verified
8.8
309
8.6
64
|
Verified
8.8
308
8.4
72
|
Verified
Insights
8.9
341
8.6
69
|
Verified
8.7
303
8.6
73
|
Verified
8.9
254
8.0
54
|
Verified
9.0
309
9.1
86
|
Verified
8.7
308
8.5
68
|
Verified
Not enough data
6.0
5
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
InsideSales and Reply are categorized as Sales Engagement, Outbound Call Tracking, Email Tracking, Sales Intelligence, and AI Sales Assistant
Unique Categories
InsideSales is categorized as Sales Analytics and Sales Performance Management
Reply is categorized as Lead Intelligence and AI SDRs
Reviews
Reviewers' Company Size
InsideSales
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Reply
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
22.7%
Computer Software
16.0%
Marketing and Advertising
12.9%
Telecommunications
6.9%
Financial Services
5.6%
Other
35.8%
Computer Software
18.2%
Marketing and Advertising
16.4%
Information Technology and Services
11.7%
Financial Services
5.6%
Staffing and Recruiting
5.2%
Other
42.9%
Discussions
Do you think Playbooks will integrate more "Plays" into the system by the end of 2020?
1 Comment
MP
Plays are written by users with permission, not by playbooksRead more
Does Playbooks work with the Microsoft Dynamics cloud solution?
1 Comment
Official Response from InsideSales
Yes, Playbooks works with the cloud Microsoft Dynamics CRM. Read more
Is Playbooks Salesforce lightning ready?
1 Comment
Official Response from InsideSales
Yes, Playbooks works seamlessly with Salesforce lightning. Read more
How does the AB test algorithm work, does the system send the best emails? Where to see examples of efficient tunnels, for different fields of activity.
2 Comments
Official Response from Reply
Hi Alekas, thanks for the question!
With A/B testing you create several options of an email that are equally distributed among the contacts on your list....Read more
When exactly would Linked-in be automated completely i am really excited about that part.
2 Comments
Official Response from Reply
Hi Javel, thank you for your interest! LinkedIn automation is expected to appear in Reply this autumn 🙌Read more
What key feature beside the automated emails do you find the most helpful in outreach sequences?
2 Comments
DV
Depending on your industry and the source of contacts, sms can be very affective, though it should be used with a light touch.Read more
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