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Compare Insider One and Quantum Metric 
Featured Products
At a Glance
Market Segments
Mid-Market (45.5% of reviews)
Enterprise (62.7% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Insider One
Star Rating
(1,262)4.8 out of 5
Market Segments
Mid-Market (45.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Insider OneQuantum Metric
Star Rating
(268)4.6 out of 5
Market Segments
Enterprise (62.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Quantum MetricSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Insider One excels in user satisfaction, boasting a significantly higher overall score compared to Quantum Metric. Users appreciate the platform's ability to create tailored experiences, such as designing high-performing WhatsApp journeys that cater to different customer segments.
- Users say that Insider One's implementation process is notably quick and intuitive, with many highlighting the effective onboarding support provided by account managers. In contrast, Quantum Metric, while useful for identifying UX issues, has received feedback indicating that it may not be as seamless in setup.
- Reviewers mention that Insider One offers superior ease of use, with features like dynamic segmentation and journey optimization being particularly praised. Users find it easy to merchandise priority categories effectively, enhancing their overall experience.
- According to verified reviews, both products provide valuable insights, but Quantum Metric shines in its ability to replay sessions almost in real-time, allowing teams to quickly identify and address issues. However, some users feel that it lacks the comprehensive journey mapping capabilities that Insider One offers.
- Users highlight the quality of support from Insider One, which is rated highly for its responsiveness and technical guidance. In comparison, while Quantum Metric also receives positive feedback for support, it does not match the level of personalized assistance reported by Insider One users.
- Reviewers note that Insider One's advanced data filtering and reporting features are particularly beneficial for businesses looking to optimize customer journeys. Users have expressed satisfaction with the platform's ability to provide actionable insights, whereas Quantum Metric, while effective, may not offer the same depth in journey reporting.
Pricing
Entry-Level Pricing
Insider One
No pricing availableQuantum Metric
No pricing availableFree Trial
Insider One
Free Trial is available
Quantum Metric
No trial information availableRatings
Meets Requirements
9.4
1,141
8.7
221
Ease of Use
9.4
1,153
8.2
222
Ease of Setup
9.0
611
8.2
91
Ease of Admin
9.1
311
8.2
76
Quality of Support
9.6
1,138
9.4
209
Has the product been a good partner in doing business?
9.5
312
9.6
74
Product Direction (% positive)
9.8
1,095
9.3
209
Features by Category
Email Marketing
9.6
512
Not enough data
9.6
491
Not enough data
9.6
494
Not enough data
9.6
435
Not enough data
Online Marketing
Feature Not Available
Not enough data
9.6
531
Not enough data
9.6
546
Not enough data
9.5
535
Not enough data
Feature Not Available
Not enough data
Lead Management
9.5
505
Not enough data
9.5
503
Not enough data
9.6
550
Not enough data
Feature Not Available
Not enough data
9.5
482
Not enough data
9.5
447
Not enough data
9.5
486
Not enough data
9.6
470
Not enough data
Campaign Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Social
Feature Not Available
Not enough data
9.4
441
Not enough data
9.4
452
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Reporting & Analytics
9.4
532
Not enough data
9.4
527
Not enough data
9.4
521
Not enough data
9.4
518
Not enough data
9.2
421
Not enough data
Platform
9.5
528
Not enough data
9.5
278
Not enough data
9.6
507
Not enough data
9.5
444
Not enough data
9.4
449
Not enough data
9.5
490
Not enough data
9.4
430
Not enough data
Agentic AI - Marketing Automation
8.9
25
Not enough data
8.9
25
Not enough data
8.9
25
Not enough data
8.8
25
Not enough data
8.8
25
Not enough data
8.8
24
Not enough data
Integration
9.4
499
Not enough data
9.4
498
Not enough data
9.4
460
Not enough data
Metrics
Not enough data
8.9
116
Not enough data
8.7
109
Not enough data
8.4
110
Not enough data
8.8
112
Not enough data
8.7
114
Not enough data
8.0
96
Not enough data
8.1
94
Not enough data
8.4
108
Not enough data
8.4
109
Reporting
Not enough data
8.6
112
Not enough data
8.4
107
Not enough data
8.1
96
Not enough data
8.7
103
Not enough data
8.4
96
Not enough data
8.2
91
Not enough data
8.5
109
Other
Not enough data
8.6
105
Not enough data
8.3
97
Not enough data
8.3
101
Not enough data
8.0
85
Not enough data
8.5
95
Not enough data
7.9
78
Not enough data
7.9
86
Agentic AI - Digital Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
8.2
79
Not enough data
8.5
80
Not enough data
8.5
94
Not enough data
8.7
91
User Identification
Not enough data
8.1
27
Not enough data
8.5
28
Not enough data
8.5
26
Tracking & Reporting
Not enough data
8.8
31
Not enough data
8.3
31
Not enough data
8.2
26
Not enough data
8.4
31
Not enough data
8.6
27
Not enough data
8.4
29
Metrics
Not enough data
8.8
33
Not enough data
8.4
33
Not enough data
8.3
33
Not enough data
8.2
32
Not enough data
8.4
30
User Behavior
Not enough data
8.9
137
|
Verified
Not enough data
8.4
122
|
Verified
Not enough data
8.6
134
|
Verified
A/B Testing
Not enough data
8.7
121
|
Verified
Not enough data
8.0
95
|
Verified
Not enough data
8.6
117
|
Verified
Not enough data
7.4
85
|
Verified
Visitor Information
Not enough data
8.4
132
|
Verified
Not enough data
8.4
131
|
Verified
Agentic AI - Session Replay
Not enough data
Not enough data
Visitor Behavior
9.5
582
Not enough data
9.6
600
Not enough data
9.5
545
Not enough data
Templates
9.5
561
Not enough data
9.5
605
Not enough data
9.6
598
Not enough data
Personalization
9.6
590
Not enough data
9.5
577
Not enough data
9.6
587
Not enough data
9.4
521
Not enough data
9.5
571
Not enough data
9.6
573
Not enough data
9.6
598
Not enough data
9.6
586
Not enough data
Multichannel
9.6
590
Not enough data
9.5
526
Not enough data
9.6
588
Not enough data
Administration
9.6
582
Not enough data
9.4
601
Not enough data
9.5
577
Not enough data
9.4
579
Not enough data
Agentic AI - E-Commerce Personalization
8.3
20
Not enough data
8.2
20
Not enough data
Product Analytics
Not enough data
7.7
49
Not enough data
7.9
51
Not enough data
7.8
51
Not enough data
7.3
49
Not enough data
8.1
48
Not enough data
7.8
46
Not enough data
7.1
43
Not enough data
7.6
47
Agentic AI - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Segmentation
9.7
602
Not enough data
9.6
582
Not enough data
Targeting
9.6
595
Not enough data
9.6
565
Not enough data
Triggered Content
9.5
503
Not enough data
9.5
500
Not enough data
9.7
554
Not enough data
Personalized Content
9.6
540
Not enough data
9.6
518
Not enough data
9.6
578
Not enough data
Agentic AI - Personalization Engines
8.8
14
Not enough data
8.9
15
Not enough data
9.0
16
Not enough data
8.9
15
Not enough data
8.9
15
Not enough data
9.0
16
Not enough data
Text Messaging
9.6
86
Not enough data
9.4
80
Not enough data
9.5
81
Not enough data
9.4
82
Not enough data
9.4
86
Not enough data
9.4
84
Not enough data
9.5
87
Not enough data
9.4
82
Not enough data
SMS Platform
9.4
85
Not enough data
9.5
86
Not enough data
9.3
80
Not enough data
Feature Not Available
Not enough data
9.3
86
Not enough data
9.3
85
Not enough data
Agentic AI - SMS Marketing
8.9
21
Not enough data
8.8
21
Not enough data
8.7
21
Not enough data
8.8
21
Not enough data
8.8
22
Not enough data
8.6
22
Not enough data
Data Sourcing
9.5
583
|
Verified
Not enough data
9.5
571
|
Verified
Not enough data
9.6
378
Not enough data
9.5
600
|
Verified
Not enough data
Intelligence
9.4
606
|
Verified
Not enough data
9.5
576
|
Verified
Not enough data
9.6
567
|
Verified
Not enough data
Platform Basics
9.5
656
|
Verified
7.7
76
9.5
655
|
Verified
7.9
82
Platform Data
9.4
639
|
Verified
8.2
84
9.4
617
|
Verified
8.2
79
9.3
652
|
Verified
8.3
90
9.3
619
8.1
81
Platform Additional Functionality
9.5
623
|
Verified
8.1
84
9.5
618
|
Verified
7.9
78
9.4
606
7.9
77
Agentic AI - Customer Journey Analytics
8.7
36
Not enough data
8.6
35
Not enough data
8.6
34
Not enough data
8.7
33
Not enough data
Search Setup
9.5
57
Not enough data
9.6
58
Not enough data
9.5
56
Not enough data
9.6
54
Not enough data
Product Discovery
9.7
61
Not enough data
9.6
59
Not enough data
9.5
59
Not enough data
9.6
53
Not enough data
9.7
57
Not enough data
Integration
9.6
61
Not enough data
9.7
55
Not enough data
9.6
57
Not enough data
WhatsApp Messaging - WhatsApp Marketing
9.4
50
Not enough data
9.5
54
Not enough data
9.5
50
Not enough data
9.5
51
Not enough data
9.5
49
Not enough data
9.2
49
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
9.6
51
Not enough data
9.5
49
Not enough data
9.4
48
Not enough data
9.3
47
Not enough data
Conversational AI - Conversational Commerce Platforms
8.3
16
Not enough data
8.7
13
Not enough data
8.2
15
Not enough data
Feature Not Available
Not enough data
8.2
14
Not enough data
Platform integration - Conversational Commerce Platforms
8.6
15
Not enough data
8.1
15
Not enough data
Feature Not Available
Not enough data
8.0
14
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Feature Not Available
Not enough data
8.7
13
Not enough data
Agentic AI - Heatmap Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
8.4
74
Not enough data
8.3
68
Not enough data
8.3
68
Not enough data
8.4
72
Not enough data
8.6
73
Reporting
Not enough data
8.6
77
Not enough data
9.3
79
Not enough data
8.7
74
Not enough data
8.4
68
Agentic AI - Personalization
8.8
33
Not enough data
8.8
32
Not enough data
8.7
32
Not enough data
8.6
31
Not enough data
8.8
32
Not enough data
8.7
33
Not enough data
Analysis
9.3
625
Not enough data
9.4
697
Not enough data
9.3
558
|
Verified
Not enough data
9.4
603
|
Verified
Not enough data
Campaigns
9.4
581
|
Verified
Not enough data
9.7
700
|
Verified
Not enough data
9.4
487
Not enough data
9.2
487
Not enough data
9.6
574
|
Verified
Not enough data
9.6
660
|
Verified
Not enough data
Engagement
9.6
628
Not enough data
Platform
9.6
676
Not enough data
9.4
627
|
Verified
Not enough data
9.5
548
Not enough data
Agentic AI - Mobile Marketing
9.1
32
Not enough data
9.0
31
Not enough data
9.0
31
Not enough data
9.0
30
Not enough data
9.0
30
Not enough data
9.0
31
Not enough data
Metrics
Not enough data
8.8
33
Not enough data
8.4
33
Not enough data
8.3
33
Not enough data
8.2
32
Not enough data
8.4
30
Categories
Categories
Shared Categories
Insider One and Quantum Metric are categorized as Customer Journey Analytics
Unique Categories
Quantum Metric is categorized as Product Analytics, Session Replay, Heatmap Tools, Mobile App Analytics, and Digital Analytics
Reviews
Reviewers' Company Size
Insider One
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Quantum Metric
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
26.3%
Apparel & Fashion
10.2%
Cosmetics
4.0%
Food & Beverages
3.8%
Marketing and Advertising
3.7%
Other
52.0%
Retail
17.5%
Telecommunications
14.8%
Financial Services
10.6%
Airlines/Aviation
9.1%
Insurance
6.1%
Other
41.8%
Alternatives
Discussions
How effective is the tool at new acquisition and driving traffic to website?
3 Comments
CS
Very effective with the direct integration into Ad Managers, like Facebook & Google. Using AI to create powerful segments to find new users. Awesome work. Read more
Is it possible for insider future development to reduce the setup process?
1 Comment
DM
We are constantly aiming to make the setup easier and faster for our customers. Based on our user's ratings on G2, we offer the fastest time to value and...Read more
how do i experiment using insider with internal RFM analytic?
1 Comment
NM
Hello Imam,
Insider's RFM Analytic method enables you to analyze a user's past transaction data and create different segment groups based on their purchase...Read more
Quantum Metric has no discussions with answers
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