# InMoment Experience Improvement (XI) Platform vs Survicate Comparison
---
## AI Generated Summary
- **G2 reviewers report** that InMoment Experience Improvement (XI) Platform excels in providing a comprehensive overview of customer feedback, with users appreciating its integration capabilities, such as the automatic email feedback requests after rentals, which enhances customer relationships.
- **Users say** Survicate stands out for its user-friendly interface and quick setup process, allowing users to create and share surveys effortlessly across multiple channels, including web and mobile, which is particularly beneficial for those looking to gather feedback rapidly.
- **Reviewers mention** that while InMoment offers robust support and a high satisfaction rating, it has fewer recent reviews compared to Survicate, which may indicate a more active user base and ongoing engagement with the latter's features.
- **According to verified reviews** , both platforms have similar ease of use ratings, but Survicate's no-code behavioral targeting is highlighted as a significant advantage, enabling users to collect more relevant feedback without complex configurations.
- **G2 reviewers note** that InMoment's quality of support is highly rated, with users praising the responsiveness of the support staff, while Survicate's support is also commendable, though slightly lower in comparison, indicating a potential area for improvement.
- **Users highlight** that InMoment's strong performance in meeting requirements is complemented by its detailed reporting features, whereas Survicate's focus on simplicity and speed in survey deployment makes it a preferred choice for those prioritizing quick feedback collection.



| | InMoment Experience Improvement (XI) Platform | Survicate | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 319 | 213 | 
| **Largest Market Segment** | Small-Business (47.6% of reviews) | Small-Business (44.9% of reviews) | 
| **Entry Level Price** | No pricing available | Free | 

---
## Top Pros & Cons

### InMoment Experience Improvement (XI) Platform

**Not enough data**

### Survicate

Pros:
- Ease of Use (27 reviews)
- Survey Management (19 reviews)

Cons:
- Survey Issues (12 reviews)
- Limitations (11 reviews)

---
## Ratings Comparison
| Rating | InMoment Experience Improvement (XI) Platform | Survicate | 
|---|---|---|
  | **Meets Requirements** | 9.0 (258 reviews) | 8.9 (164 reviews) | 
  | **Ease of Use** | 9.3 (257 reviews) | 9.3 (168 reviews) | 
  | **Ease of Setup** | 8.8 (163 reviews) | 9.1 (115 reviews) | 
  | **Ease of Admin** | 9.0 (165 reviews) | 9.0 (92 reviews) | 
  | **Quality of Support** | 9.0 (204 reviews) | 9.4 (160 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.3 (150 reviews) | 9.3 (89 reviews) | 
  | **Product Direction (% positive)** | 8.4 (251 reviews) | 9.2 (155 reviews) | 

---
## Pricing

### InMoment Experience Improvement (XI) Platform

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Survicate

#### Entry-Level Pricing

Plan: Free

Price: Free

Description: For beginners just starting to collect feedback. No strings attached.

Key Features:
- Collect feedback across email, link, and web
-  Create a survey with AI or templates
- Display survey logic

[Browse all 5 editions](https://www.g2.com/products/survicate/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### User Research

| Product | Score | Reviews |
|---|---|---|
| **InMoment Experience Improvement (XI) Platform** | N/A | N/A |
| **Survicate** | 8.0/10 | 59 |

#### User Response Methods

| Feature | InMoment Experience Improvement (XI) Platform | Survicate | 
|---|---|---|
| **Survey** | Not enough data | 9.4 (55 reviews) ✓ Verified | 
| **Video Snippets** | Not enough data | Feature Not Available | 
| **Video Interview** | Not enough data | Feature Not Available | 
| **Photo Submission** | Not enough data | Feature Not Available | 
| **Text/Notes** | Not enough data | 8.4 (44 reviews) ✓ Verified | 

#### Participant Selection

| Feature | InMoment Experience Improvement (XI) Platform | Survicate | 
|---|---|---|
| **In-App** | Not enough data | 8.7 (35 reviews) ✓ Verified | 
| **In-Store** | Not enough data | 6.9 (25 reviews) | 
| **On-Site** | Not enough data | 8.3 (36 reviews) ✓ Verified | 
| **Recruitment Pool** | Not enough data | Feature Not Available | 

#### Insights

| Feature | InMoment Experience Improvement (XI) Platform | Survicate | 
|---|---|---|
| **Analytics** | Not enough data | 8.5 (48 reviews) ✓ Verified | 
| **Collaboration** | Not enough data | 8.2 (38 reviews) ✓ Verified | 
| **Sorting** | Not enough data | 8.2 (34 reviews) ✓ Verified | 

#### Generative AI

| Feature | InMoment Experience Improvement (XI) Platform | Survicate | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 5.7 (12 reviews) | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **InMoment Experience Improvement (XI) Platform** | N/A | N/A |
| **Survicate** | N/A | N/A |

#### Call Analytics

| Feature | InMoment Experience Improvement (XI) Platform | Survicate | 
|---|---|---|
| **Call Recording** | Not enough data | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | 
| **Call Analysis** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | InMoment Experience Improvement (XI) Platform | Survicate | 
|---|---|---|
| **Customer Scoring** | Not enough data | Not enough data | 
| **Speech-to-Text** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | InMoment Experience Improvement (XI) Platform | Survicate | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | InMoment Experience Improvement (XI) Platform | Survicate | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Natural Language Understanding (NLU)

| Product | Score | Reviews |
|---|---|---|
| **InMoment Experience Improvement (XI) Platform** | N/A | N/A |
| **Survicate** | N/A | N/A |

#### Algorithm

| Feature | InMoment Experience Improvement (XI) Platform | Survicate | 
|---|---|---|
| **Part of Speech Tagging** | Not enough data | Not enough data | 
| **Summarization** | Not enough data | Not enough data | 
| **Named Entity Recognition** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Emotion Detection** | Not enough data | Not enough data | 
| **Language Detection** | Not enough data | Not enough data | 

#### System

| Feature | InMoment Experience Improvement (XI) Platform | Survicate | 
|---|---|---|
| **Data Ingestion & Wrangling** | Not enough data | Not enough data | 
| **Programming Language Support** | Not enough data | Not enough data | 
| **Drag and Drop** | Not enough data | Not enough data | 
| **Pre-Built Algorithms** | Not enough data | Not enough data | 
| **Customizable Models** | Not enough data | Not enough data | 

### Transcription

| Product | Score | Reviews |
|---|---|---|
| **InMoment Experience Improvement (XI) Platform** | N/A | N/A |
| **Survicate** | N/A | N/A |

#### Voice

| Feature | InMoment Experience Improvement (XI) Platform | Survicate | 
|---|---|---|
| **Dictation** | Not enough data | Not enough data | 
| **Accuracy** | Not enough data | Not enough data | 

#### Transcription

| Feature | InMoment Experience Improvement (XI) Platform | Survicate | 
|---|---|---|
| **Speaker Identification** | Not enough data | Not enough data | 
| **Timecode Management** | Not enough data | Not enough data | 
| **Closed Captioning** | Not enough data | Not enough data | 
| **Custom Dictionary** | Not enough data | Not enough data | 

#### Editing

| Feature | InMoment Experience Improvement (XI) Platform | Survicate | 
|---|---|---|
| **Collaboration** | Not enough data | Not enough data | 
| **Spell Check and Punctuation** | Not enough data | Not enough data | 
| **Text Editing** | Not enough data | Not enough data | 
| **Translation** | Not enough data | Not enough data | 

#### Integration

| Feature | InMoment Experience Improvement (XI) Platform | Survicate | 
|---|---|---|
| **Data Security** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Voice Files** | Not enough data | Not enough data | 
| **Live Captioning** | Not enough data | Not enough data | 
| **Integrates With Existing Applications** | Not enough data | Not enough data | 

#### Agentic AI - Transcription

| Feature | InMoment Experience Improvement (XI) Platform | Survicate | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **InMoment Experience Improvement (XI) Platform** | 8.2/10 | 42 |
| **Survicate** | 8.3/10 | 11 |

#### Analytics

| Feature | InMoment Experience Improvement (XI) Platform | Survicate | 
|---|---|---|
| **Net Promoter Score (NPS)** | 9.5 (39 reviews) | 9.2 (10 reviews) | 
| **Customer Satisfaction (CSAT) Score** | 8.9 (16 reviews) | 8.7 (10 reviews) | 
| **Customer Effort Score (CES)** | 8.0 (11 reviews) | 9.0 (10 reviews) | 
| **Gamification** | 5.7 (10 reviews) | 7.4 (9 reviews) | 

#### Customization

| Feature | InMoment Experience Improvement (XI) Platform | Survicate | 
|---|---|---|
| **Stakeholder Management** | 8.3 (20 reviews) | 8.0 (9 reviews) | 
| **Multilanguage Support** | 7.8 (15 reviews) | 8.3 (10 reviews) | 
| **Multiple Branding Support** | 8.6 (15 reviews) | 7.8 (9 reviews) | 
| **Vertical-specific Solutions** | 8.5 (16 reviews) | 8.1 (8 reviews) | 

#### Generative AI

| Feature | InMoment Experience Improvement (XI) Platform | Survicate | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | 7.8 (6 reviews) | 

#### Agentic AI - Experience Management

| Feature | InMoment Experience Improvement (XI) Platform | Survicate | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **InMoment Experience Improvement (XI) Platform** | N/A | N/A |
| **Survicate** | 8.0/10 | 13 |

#### Feedback Management

| Feature | InMoment Experience Improvement (XI) Platform | Survicate | 
|---|---|---|
| **Tagging** | 8.3 (15 reviews) | 7.3 (10 reviews) | 
| **Segmentation** | 8.2 (10 reviews) | 7.8 (10 reviews) | 
| **Custom Reports and Dashboards** | 8.3 (12 reviews) | 8.3 (9 reviews) | 

#### Feedback Analysis

| Feature | InMoment Experience Improvement (XI) Platform | Survicate | 
|---|---|---|
| **Thematic Analysis** | 7.2 (10 reviews) | 7.0 (9 reviews) | 
| **Sentiment Analysis** | 7.4 (7 reviews) | 7.2 (10 reviews) | 
| **NPS/CSAT Scoring** | 8.8 (17 reviews) | 8.9 (9 reviews) | 

#### Feedback Sources

| Feature | InMoment Experience Improvement (XI) Platform | Survicate | 
|---|---|---|
| **Online Reviews** | 9.2 (13 reviews) | 9.4 (8 reviews) | 
| **Surveys** | 9.3 (12 reviews) | 9.0 (10 reviews) | 
| **Social Media** | Not enough data | 7.9 (8 reviews) | 
| **Customer Service Channels** | 9.2 (8 reviews) | 8.7 (9 reviews) | 

#### Generative AI

| Feature | InMoment Experience Improvement (XI) Platform | Survicate | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.1 (8 reviews) | 
| **AI Text Summarization** | Not enough data | 7.4 (7 reviews) | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **InMoment Experience Improvement (XI) Platform** | N/A | N/A |
| **Survicate** | 8.2/10 | 89 |

#### Survey Management

| Feature | InMoment Experience Improvement (XI) Platform | Survicate | 
|---|---|---|
| **Survey Builder** | Not enough data | 9.1 (76 reviews) | 
| **Question Types** | Not enough data | 8.8 (74 reviews) | 
| **Templates** | Not enough data | 8.6 (70 reviews) | 
| **Survey Distribution** | Not enough data | 8.8 (74 reviews) | 

#### Survey Customization

| Feature | InMoment Experience Improvement (XI) Platform | Survicate | 
|---|---|---|
| **Branching/Skip Logic** | Not enough data | 8.8 (72 reviews) | 
| **Branding** | Not enough data | 8.7 (69 reviews) | 
| **Multimedia Support** | Not enough data | 7.8 (57 reviews) | 
| **Multilingual Surveys** | Not enough data | 8.4 (51 reviews) | 

#### Survey Insights

| Feature | InMoment Experience Improvement (XI) Platform | Survicate | 
|---|---|---|
| **Reporting & Analytics** | Not enough data | 8.3 (78 reviews) | 
| **BI Tools Integration** | Not enough data | 8.1 (54 reviews) | 
| **Data Exporting** | Not enough data | 8.8 (65 reviews) | 
| **Permissions** | Not enough data | 8.3 (63 reviews) | 

#### Agentic AI - Survey

| Feature | InMoment Experience Improvement (XI) Platform | Survicate | 
|---|---|---|
| **Adaptive Learning** | Not enough data | 7.0 (9 reviews) | 
| **Proactive Assistance** | Not enough data | 7.0 (9 reviews) | 
| **Decision Making** | Not enough data | 6.9 (9 reviews) | 

### Text Analysis

| Product | Score | Reviews |
|---|---|---|
| **InMoment Experience Improvement (XI) Platform** | N/A | N/A |
| **Survicate** | N/A | N/A |

#### Setup

| Feature | InMoment Experience Improvement (XI) Platform | Survicate | 
|---|---|---|
| **Integration** | Not enough data | Not enough data | 
| **Maintenance** | Not enough data | Not enough data | 
| **No-Code** | Not enough data | Not enough data | 

#### Data

| Feature | InMoment Experience Improvement (XI) Platform | Survicate | 
|---|---|---|
| **Security** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 

#### Analysis

| Feature | InMoment Experience Improvement (XI) Platform | Survicate | 
|---|---|---|
| **Automation** | Not enough data | Not enough data | 
| **Named entity recognition** | Not enough data | Not enough data | 
| **Keyphrase Extraction** | Not enough data | Not enough data | 
| **Topic Analysis** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Language Identification** | Not enough data | Not enough data | 
| **Syntax/Part of Speech Parsing** | Not enough data | Not enough data | 

#### Customization

| Feature | InMoment Experience Improvement (XI) Platform | Survicate | 
|---|---|---|
| **Pre-Built Parameterization** | Not enough data | Not enough data | 
| **Custom Extension** | Not enough data | Not enough data | 
| **Compositionality** | Not enough data | Not enough data | 

#### Generative AI

| Feature | InMoment Experience Improvement (XI) Platform | Survicate | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Experience Management Software](https://www.g2.com/categories/experience-management), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics)

**Unique to InMoment Experience Improvement (XI) Platform (3):** [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Text Analysis Software](https://www.g2.com/categories/text-analysis), [Natural Language Understanding (NLU) Software](https://www.g2.com/categories/natural-language-understanding-nlu)

**Unique to Survicate (3):** [User Research Tools](https://www.g2.com/categories/user-research), [Survey Software](https://www.g2.com/categories/survey), [Transcription Software](https://www.g2.com/categories/transcription)


---
## Reviewer Demographics

### By Company Size

| Segment | InMoment Experience Improvement (XI) Platform | Survicate | 
|---|---|---|
| **Small-Business** | 47.6% | 44.9% | 
| **Mid-Market** | 39.2% | 41.8% | 
| **Enterprise** | 13.2% | 13.3% | 

### By Industry

#### InMoment Experience Improvement (XI) Platform

- **Computer Software:** 28.0%
- **Information Technology and Services:** 15.8%
- **Internet:** 7.1%
- **Marketing and Advertising:** 5.1%
- **Financial Services:** 4.8%
- **Retail:** 2.6%
- **Consumer Services:** 2.3%
- **Staffing and Recruiting:** 2.3%
- **Hospitality:** 1.9%
- **Human Resources:** 1.9%
- **Other:** 28.3%

#### Survicate

- **Computer Software:** 16.5%
- **Information Technology and Services:** 12.4%
- **Financial Services:** 9.3%
- **Marketing and Advertising:** 6.7%
- **Internet:** 6.2%
- **Insurance:** 3.1%
- **Leisure, Travel & Tourism:** 2.6%
- **Health, Wellness and Fitness:** 2.6%
- **Education Management:** 2.1%
- **Automotive:** 2.1%
- **Other:** 36.6%

---
## Alternatives

### Alternatives to InMoment Experience Improvement (XI) Platform

- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) — 4.5/5 stars (210 reviews)
- [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) — 4.4/5 stars (3017 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4148 reviews)
- [Forsta](https://www.g2.com/products/forsta/reviews) — 4.2/5 stars (335 reviews)
- [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews)
- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23532 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2066 reviews)
- [Reputation](https://www.g2.com/products/reputation/reviews) — 4.5/5 stars (2469 reviews)
- [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1747 reviews)

### Alternatives to Survicate

- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23532 reviews)
- [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) — 4.4/5 stars (3017 reviews)
- [Hotjar by Contentsquare](https://www.g2.com/products/hotjar-by-contentsquare/reviews) — 4.3/5 stars (342 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2066 reviews)
- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (1003 reviews)
- [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews)
- [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (955 reviews)
- [UserTesting](https://www.g2.com/products/usertesting/reviews) — 4.4/5 stars (792 reviews)
- [Formstack Forms](https://www.g2.com/products/formstack-forms/reviews) — 4.3/5 stars (471 reviews)
- [User Interviews](https://www.g2.com/products/user-interviews/reviews) — 4.6/5 stars (1046 reviews)

---
## Top Discussions

### InMoment Experience Improvement (XI) Platform

No discussions available for this product.

### Survicate

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/inmoment-experience-improvement-xi-platform-vs-survicate)