# InMoment Experience Improvement (XI) Platform vs SurveyMonkey Comparison
---
## AI Generated Summary
- **G2 reviewers report** that SurveyMonkey excels in user-friendliness, with many users appreciating its intuitive drag-and-drop interface and strong templates. This makes it easy for anyone to create polished surveys quickly, a feature highlighted by users who find it beneficial for their work.
- **Users say** that InMoment Experience Improvement (XI) Platform offers a robust way to capture customer feedback, with one reviewer noting its effective integration with CAR+ that automates feedback requests post-rental. This capability is particularly valued by businesses looking to enhance customer relationships.
- **Reviewers mention** that while both platforms are easy to use, SurveyMonkey's setup process is notably straightforward, with users appreciating the clean interface and ease of navigation. This simplicity is a significant advantage for those who prioritize quick onboarding.
- **According to verified reviews** , InMoment's support team receives high praise for their responsiveness, with users expressing satisfaction with the assistance provided when needed. This level of support can be crucial for businesses that require ongoing help with their feedback processes.
- **Users highlight** that SurveyMonkey strikes a balance between simplicity and professional-grade features, making it suitable for both casual users and those needing advanced survey capabilities. This versatility is a key reason for its popularity among a wide range of businesses.
- **G2 reviewers note** that while InMoment has a slightly higher star rating, the overall volume of recent reviews for SurveyMonkey suggests a more consistent user experience across a larger user base. This can provide potential buyers with greater confidence in SurveyMonkey's reliability and performance.



| | InMoment Experience Improvement (XI) Platform | SurveyMonkey | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 319 | 23,634 | 
| **Largest Market Segment** | Small-Business (47.6% of reviews) | Small-Business (36.4% of reviews) | 
| **Entry Level Price** | No pricing available | Contact Us | 

---
## Top Pros & Cons

### InMoment Experience Improvement (XI) Platform

**Not enough data**

### SurveyMonkey

Pros:
- Ease of Use (376 reviews)
- Ease of Creation (171 reviews)

Cons:
- Expensive (116 reviews)
- Limitations (91 reviews)

---
## Ratings Comparison
| Rating | InMoment Experience Improvement (XI) Platform | SurveyMonkey | 
|---|---|---|
  | **Meets Requirements** | 9.0 (258 reviews) | 9.0 (20671 reviews) | 
  | **Ease of Use** | 9.3 (257 reviews) | 9.2 (20788 reviews) | 
  | **Ease of Setup** | 8.8 (163 reviews) | 9.0 (8139 reviews) | 
  | **Ease of Admin** | 9.0 (165 reviews) | 8.9 (7624 reviews) | 
  | **Quality of Support** | 9.0 (204 reviews) | 8.6 (14665 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.3 (150 reviews) | 8.8 (6674 reviews) | 
  | **Product Direction (% positive)** | 8.4 (251 reviews) | 7.7 (20206 reviews) | 

---
## Pricing

### InMoment Experience Improvement (XI) Platform

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### SurveyMonkey

#### Entry-Level Pricing

Plan: SurveyMonkey Enterprise

Price: Contact Us

Description: SurveyMonkey Enterprise is our most feature-rich and secure plan, loved by users and built for business. Get in touch to learn more about our Enterprise solution and schedule a personalized demo.

Key Features:
- Unlimited responses
- Custom CSS survey themes
- Advanced privacy and security

[Browse all 4 editions](https://www.g2.com/products/surveymonkey/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **InMoment Experience Improvement (XI) Platform** | N/A | N/A |
| **SurveyMonkey** | N/A | N/A |

#### Call Analytics

| Feature | InMoment Experience Improvement (XI) Platform | SurveyMonkey | 
|---|---|---|
| **Call Recording** | Not enough data | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | 
| **Call Analysis** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | InMoment Experience Improvement (XI) Platform | SurveyMonkey | 
|---|---|---|
| **Customer Scoring** | Not enough data | Not enough data | 
| **Speech-to-Text** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | InMoment Experience Improvement (XI) Platform | SurveyMonkey | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | InMoment Experience Improvement (XI) Platform | SurveyMonkey | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Natural Language Understanding (NLU)

| Product | Score | Reviews |
|---|---|---|
| **InMoment Experience Improvement (XI) Platform** | N/A | N/A |
| **SurveyMonkey** | N/A | N/A |

#### Algorithm

| Feature | InMoment Experience Improvement (XI) Platform | SurveyMonkey | 
|---|---|---|
| **Part of Speech Tagging** | Not enough data | Not enough data | 
| **Summarization** | Not enough data | Not enough data | 
| **Named Entity Recognition** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Emotion Detection** | Not enough data | Not enough data | 
| **Language Detection** | Not enough data | Not enough data | 

#### System

| Feature | InMoment Experience Improvement (XI) Platform | SurveyMonkey | 
|---|---|---|
| **Data Ingestion & Wrangling** | Not enough data | Not enough data | 
| **Programming Language Support** | Not enough data | Not enough data | 
| **Drag and Drop** | Not enough data | Not enough data | 
| **Pre-Built Algorithms** | Not enough data | Not enough data | 
| **Customizable Models** | Not enough data | Not enough data | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **InMoment Experience Improvement (XI) Platform** | 8.2/10 | 42 |
| **SurveyMonkey** | N/A | N/A |

#### Analytics

| Feature | InMoment Experience Improvement (XI) Platform | SurveyMonkey | 
|---|---|---|
| **Net Promoter Score (NPS)** | 9.5 (39 reviews) | Not enough data | 
| **Customer Satisfaction (CSAT) Score** | 8.9 (16 reviews) | Not enough data | 
| **Customer Effort Score (CES)** | 8.0 (11 reviews) | Not enough data | 
| **Gamification** | 5.7 (10 reviews) | Not enough data | 

#### Customization

| Feature | InMoment Experience Improvement (XI) Platform | SurveyMonkey | 
|---|---|---|
| **Stakeholder Management** | 8.3 (20 reviews) | Not enough data | 
| **Multilanguage Support** | 7.8 (15 reviews) | Not enough data | 
| **Multiple Branding Support** | 8.6 (15 reviews) | Not enough data | 
| **Vertical-specific Solutions** | 8.5 (16 reviews) | Not enough data | 

#### Generative AI

| Feature | InMoment Experience Improvement (XI) Platform | SurveyMonkey | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Experience Management

| Feature | InMoment Experience Improvement (XI) Platform | SurveyMonkey | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **InMoment Experience Improvement (XI) Platform** | N/A | N/A |
| **SurveyMonkey** | 7.9/10 | 193 |

#### Feedback Management

| Feature | InMoment Experience Improvement (XI) Platform | SurveyMonkey | 
|---|---|---|
| **Tagging** | 8.3 (15 reviews) | 7.7 (147 reviews) | 
| **Segmentation** | 8.2 (10 reviews) | 8.1 (143 reviews) | 
| **Custom Reports and Dashboards** | 8.3 (12 reviews) | 8.1 (155 reviews) | 

#### Feedback Analysis

| Feature | InMoment Experience Improvement (XI) Platform | SurveyMonkey | 
|---|---|---|
| **Thematic Analysis** | 7.2 (10 reviews) | 8.2 (140 reviews) | 
| **Sentiment Analysis** | 7.4 (7 reviews) | 7.9 (140 reviews) | 
| **NPS/CSAT Scoring** | 8.8 (17 reviews) | 7.6 (134 reviews) | 

#### Feedback Sources

| Feature | InMoment Experience Improvement (XI) Platform | SurveyMonkey | 
|---|---|---|
| **Online Reviews** | 9.2 (13 reviews) | 8.1 (143 reviews) | 
| **Surveys** | 9.3 (12 reviews) | 9.1 (167 reviews) | 
| **Social Media** | Not enough data | 7.8 (134 reviews) | 
| **Customer Service Channels** | 9.2 (8 reviews) | 7.7 (132 reviews) | 

#### Generative AI

| Feature | InMoment Experience Improvement (XI) Platform | SurveyMonkey | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (126 reviews) | 
| **AI Text Summarization** | Not enough data | 7.5 (77 reviews) | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **InMoment Experience Improvement (XI) Platform** | N/A | N/A |
| **SurveyMonkey** | 8.3/10 | 1712 |

#### Survey Management

| Feature | InMoment Experience Improvement (XI) Platform | SurveyMonkey | 
|---|---|---|
| **Survey Builder** | Not enough data | 9.0 (1500 reviews) | 
| **Question Types** | Not enough data | 8.9 (1431 reviews) | 
| **Templates** | Not enough data | 8.6 (1348 reviews) | 
| **Survey Distribution** | Not enough data | 8.9 (1412 reviews) | 

#### Survey Customization

| Feature | InMoment Experience Improvement (XI) Platform | SurveyMonkey | 
|---|---|---|
| **Branching/Skip Logic** | Not enough data | 8.4 (1157 reviews) | 
| **Branding** | Not enough data | 8.2 (1190 reviews) | 
| **Multimedia Support** | Not enough data | 8.1 (1059 reviews) | 
| **Multilingual Surveys** | Not enough data | 8.1 (891 reviews) | 

#### Survey Insights

| Feature | InMoment Experience Improvement (XI) Platform | SurveyMonkey | 
|---|---|---|
| **Reporting & Analytics** | Not enough data | 8.6 (1402 reviews) | 
| **BI Tools Integration** | Not enough data | 8.0 (932 reviews) | 
| **Data Exporting** | Not enough data | 8.5 (1249 reviews) | 
| **Permissions** | Not enough data | 8.4 (1121 reviews) | 

#### Agentic AI - Survey

| Feature | InMoment Experience Improvement (XI) Platform | SurveyMonkey | 
|---|---|---|
| **Adaptive Learning** | Not enough data | 7.5 (142 reviews) | 
| **Proactive Assistance** | Not enough data | 7.7 (147 reviews) | 
| **Decision Making** | Not enough data | 8.0 (148 reviews) | 

### Online Form Builder

| Product | Score | Reviews |
|---|---|---|
| **InMoment Experience Improvement (XI) Platform** | N/A | N/A |
| **SurveyMonkey** | 8.3/10 | 241 |

#### Customization

| Feature | InMoment Experience Improvement (XI) Platform | SurveyMonkey | 
|---|---|---|
| **Custom Fields** | Not enough data | 8.6 (202 reviews) | 
| **Conditional Logic** | Not enough data | 8.3 (187 reviews) | 
| **Multi-page Forms** | Not enough data | 8.7 (207 reviews) | 
| **Design** | Not enough data | 8.6 (221 reviews) | 

#### Additional Functionality

| Feature | InMoment Experience Improvement (XI) Platform | SurveyMonkey | 
|---|---|---|
| **Embedded Forms** | Not enough data | 8.3 (166 reviews) | 
| **Offline Capability** | Not enough data | 7.7 (144 reviews) | 
| **Notifications** | Not enough data | 8.3 (190 reviews) | 
| **Payments** | Not enough data | 7.8 (143 reviews) | 
| **Mobile Forms** | Not enough data | 8.5 (199 reviews) | 

### Text Analysis

| Product | Score | Reviews |
|---|---|---|
| **InMoment Experience Improvement (XI) Platform** | N/A | N/A |
| **SurveyMonkey** | N/A | N/A |

#### Setup

| Feature | InMoment Experience Improvement (XI) Platform | SurveyMonkey | 
|---|---|---|
| **Integration** | Not enough data | Not enough data | 
| **Maintenance** | Not enough data | Not enough data | 
| **No-Code** | Not enough data | Not enough data | 

#### Data

| Feature | InMoment Experience Improvement (XI) Platform | SurveyMonkey | 
|---|---|---|
| **Security** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 

#### Analysis

| Feature | InMoment Experience Improvement (XI) Platform | SurveyMonkey | 
|---|---|---|
| **Automation** | Not enough data | Not enough data | 
| **Named entity recognition** | Not enough data | Not enough data | 
| **Keyphrase Extraction** | Not enough data | Not enough data | 
| **Topic Analysis** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Language Identification** | Not enough data | Not enough data | 
| **Syntax/Part of Speech Parsing** | Not enough data | Not enough data | 

#### Customization

| Feature | InMoment Experience Improvement (XI) Platform | SurveyMonkey | 
|---|---|---|
| **Pre-Built Parameterization** | Not enough data | Not enough data | 
| **Custom Extension** | Not enough data | Not enough data | 
| **Compositionality** | Not enough data | Not enough data | 

#### Generative AI

| Feature | InMoment Experience Improvement (XI) Platform | SurveyMonkey | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Consumer Insights Platforms

| Product | Score | Reviews |
|---|---|---|
| **InMoment Experience Improvement (XI) Platform** | N/A | N/A |
| **SurveyMonkey** | N/A | N/A |

#### Survey Design - Consumer Insights Platforms

| Feature | InMoment Experience Improvement (XI) Platform | SurveyMonkey | 
|---|---|---|
| **Multi-Use Methodologies** | Not enough data | Not enough data | 
| **Industry & Locale Adaptability** | Not enough data | Not enough data | 
| **Behavioral & Adaptive Logic Guidance** | Not enough data | Not enough data | 
| **Self-Serve Survey Builder** | Not enough data | Not enough data | 
| **AI Smart Probes** | Not enough data | Not enough data | 

#### Audience Access - Consumer Insights Platforms

| Feature | InMoment Experience Improvement (XI) Platform | SurveyMonkey | 
|---|---|---|
| **Flexible Audience Options** | Not enough data | Not enough data | 
| **Customer Data Upload** | Not enough data | Not enough data | 
| **Consumer Panels** | Not enough data | Not enough data | 

#### Data Collection - Consumer Insights Platforms

| Feature | InMoment Experience Improvement (XI) Platform | SurveyMonkey | 
|---|---|---|
| **Rapid Research** | Not enough data | Not enough data | 
| **Quality Assurance** | Not enough data | Not enough data | 
| **Mobile / Mixed Mode** | Not enough data | Not enough data | 

#### Analytics - Consumer Insights Platforms

| Feature | InMoment Experience Improvement (XI) Platform | SurveyMonkey | 
|---|---|---|
| **AI-Powered Insights** | Not enough data | Not enough data | 
| **Qualitative Research Support** | Not enough data | Not enough data | 
| **Benchmarking & Norms** | Not enough data | Not enough data | 

#### Collaboration - Consumer Insights Platforms

| Feature | InMoment Experience Improvement (XI) Platform | SurveyMonkey | 
|---|---|---|
| **Dashboards & Embedded Integrations** | Not enough data | Not enough data | 
| **Embeddable Reports** | Not enough data | Not enough data | 
| **Shared Workspaces** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics)

**Unique to InMoment Experience Improvement (XI) Platform (4):** [Experience Management Software](https://www.g2.com/categories/experience-management), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Text Analysis Software](https://www.g2.com/categories/text-analysis), [Natural Language Understanding (NLU) Software](https://www.g2.com/categories/natural-language-understanding-nlu)

**Unique to SurveyMonkey (3):** [Survey Software](https://www.g2.com/categories/survey), [Online Form Builder Software](https://www.g2.com/categories/online-form-builder), [Consumer Insights Platforms](https://www.g2.com/categories/consumer-insights-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | InMoment Experience Improvement (XI) Platform | SurveyMonkey | 
|---|---|---|
| **Small-Business** | 47.6% | 36.4% | 
| **Mid-Market** | 39.2% | 34.2% | 
| **Enterprise** | 13.2% | 29.4% | 

### By Industry

#### InMoment Experience Improvement (XI) Platform

- **Computer Software:** 28.0%
- **Information Technology and Services:** 15.8%
- **Internet:** 7.1%
- **Marketing and Advertising:** 5.1%
- **Financial Services:** 4.8%
- **Retail:** 2.6%
- **Consumer Services:** 2.3%
- **Staffing and Recruiting:** 2.3%
- **Hospitality:** 1.9%
- **Human Resources:** 1.9%
- **Other:** 28.3%

#### SurveyMonkey

- **Education Management:** 8.5%
- **Hospital & Health Care:** 5.9%
- **Higher Education:** 5.8%
- **Marketing and Advertising:** 5.1%
- **Information Technology and Services:** 4.9%
- **Non-Profit Organization Management:** 4.8%
- **Computer Software:** 3.7%
- **Financial Services:** 3.2%
- **Retail:** 2.6%
- **Health, Wellness and Fitness:** 2.1%
- **Other:** 53.4%

---
## Alternatives

### Alternatives to InMoment Experience Improvement (XI) Platform

- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) — 4.5/5 stars (210 reviews)
- [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) — 4.4/5 stars (3017 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4155 reviews)
- [Forsta](https://www.g2.com/products/forsta/reviews) — 4.2/5 stars (335 reviews)
- [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2066 reviews)
- [Reputation](https://www.g2.com/products/reputation/reviews) — 4.5/5 stars (2469 reviews)
- [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1749 reviews)
- [Resonate CX](https://www.g2.com/products/resonate-cx/reviews) — 4.6/5 stars (495 reviews)

### Alternatives to SurveyMonkey

- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2066 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5329 reviews)
- [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) — 4.4/5 stars (3017 reviews)
- [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews)
- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (1003 reviews)
- [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (955 reviews)
- [Microsoft Forms](https://www.g2.com/products/microsoft-forms/reviews) — 4.4/5 stars (473 reviews)
- [Formstack Forms](https://www.g2.com/products/formstack-forms/reviews) — 4.3/5 stars (471 reviews)
- [FormAssembly](https://www.g2.com/products/formassembly/reviews) — 4.4/5 stars (401 reviews)
- [SurveyLegend](https://www.g2.com/products/surveylegend/reviews) — 4.4/5 stars (562 reviews)

---
## Top Discussions

### InMoment Experience Improvement (XI) Platform

No discussions available for this product.

### SurveyMonkey

- Title: [How it can be integrated with other applications such as Micrsoft Teams?](https://www.g2.com/discussions/how-it-can-be-integrated-with-other-applications-such-as-micrsoft-teams) — 9 comments, 2 upvotes
  > **Top comment:** "Hello Ravish, 

We recently tried to find a tool as such also for reporting. My recommendation would be to upgrade your service pack for more analytic..."
- Title: [Can I create visualizations in SurveyMonkey based on the answers I collect?](https://www.g2.com/discussions/can-i-create-visualizations-in-surveymonkey-based-on-the-answers-i-collect) — 8 comments, 1 upvote
  > **Top comment:** "Yes. There are different visual graph options that make viewing and presenting results extremely easy."
- Title: [What is SurveyMonkey used for?](https://www.g2.com/discussions/what-is-surveymonkey-used-for) — 6 comments
  > **Top comment:** "I would use it to gather feedback or insights on our products and how to best meet our customers needs."
- Title: [Can Survey Monkey identify respondents?Can Survey-monkey track IP addresses?What are custom variable](https://www.g2.com/discussions/can-survey-monkey-identify-respondents-can-survey-monkey-track-ip-addresses-what-are-custom-variable) — 5 comments, 2 upvotes
  > **Top comment:** "You can identify respondents if you select the option for your survey responses to not be anonymous.  This option is in the 'Collect Responses' section. "
- Title: [What is SurveyMonkey Market Research Solutions used for?](https://www.g2.com/discussions/what-is-surveymonkey-market-research-solutions-used-for) — 3 comments, 2 upvotes
  > **Top comment:** "Complete solutions for comprehending your target market, making decisions about new product innovations, and doing innovative branding and messaging analysis..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/inmoment-experience-improvement-xi-platform-vs-surveymonkey)