# InMoment Experience Improvement (XI) Platform vs SMG - Service Management Group Comparison

| | InMoment Experience Improvement (XI) Platform | SMG - Service Management Group | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 319 | 50 | 
| **Largest Market Segment** | Small-Business (47.6% of reviews) | Enterprise (52.0% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### InMoment Experience Improvement (XI) Platform

**Not enough data**

### SMG - Service Management Group

Pros:
- Customer Focus (3 reviews)
- Helpful (2 reviews)

Cons:
- Delay Issues (1 reviews)
- Time-Consumption (1 reviews)

---
## Ratings Comparison
| Rating | InMoment Experience Improvement (XI) Platform | SMG - Service Management Group | 
|---|---|---|
  | **Meets Requirements** | 9.0 (258 reviews) | 9.1 (32 reviews) | 
  | **Ease of Use** | 9.3 (257 reviews) | 8.5 (32 reviews) | 
  | **Ease of Setup** | 8.8 (163 reviews) | 8.2 (14 reviews) | 
  | **Ease of Admin** | 9.0 (165 reviews) | 8.6 (14 reviews) | 
  | **Quality of Support** | 9.0 (204 reviews) | 9.3 (28 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.3 (150 reviews) | 8.7 (15 reviews) | 
  | **Product Direction (% positive)** | 8.4 (251 reviews) | 8.2 (26 reviews) | 

---
## Pricing

### InMoment Experience Improvement (XI) Platform

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### SMG - Service Management Group

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Artificial Intelligence

| Product | Score | Reviews |
|---|---|---|
| **InMoment Experience Improvement (XI) Platform** | N/A | N/A |
| **SMG - Service Management Group** | N/A | N/A |

#### Additional Functionality

| Feature | InMoment Experience Improvement (XI) Platform | SMG - Service Management Group | 
|---|---|---|
| **Tagging** | Not enough data | Not enough data | 
| **Natural Language Processing** | Not enough data | Not enough data | 
| **Data Extraction** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Speech Recognition** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Data Storage Management** | Not enough data | Not enough data | 
| **Virtual Personal Assistant (VPA)** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **For eCommerce** | Not enough data | Not enough data | 
| **Role-Based Permissions** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Mobile App** | Not enough data | Not enough data | 
| **Multiple Data Sources** | Not enough data | Not enough data | 
| **For Sales Teams/Organizations** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **InMoment Experience Improvement (XI) Platform** | N/A | N/A |
| **SMG - Service Management Group** | N/A | N/A |

#### Call Analytics

| Feature | InMoment Experience Improvement (XI) Platform | SMG - Service Management Group | 
|---|---|---|
| **Call Recording** | Not enough data | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | 
| **Call Analysis** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **AI/Machine Learning** | Not enough data | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | InMoment Experience Improvement (XI) Platform | SMG - Service Management Group | 
|---|---|---|
| **Customer Scoring** | Not enough data | Not enough data | 
| **Speech-to-Text** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | InMoment Experience Improvement (XI) Platform | SMG - Service Management Group | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | InMoment Experience Improvement (XI) Platform | SMG - Service Management Group | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Forecasting** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | InMoment Experience Improvement (XI) Platform | SMG - Service Management Group | 
|---|---|---|
| **Performance Metrics** | Not enough data | Not enough data | 
| **Keyword Filtering** | Not enough data | Not enough data | 
| **Natural Language Processing** | Not enough data | Not enough data | 
| **For Contact Centers** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Call Tracking** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Automatic Transcription** | Not enough data | Not enough data | 
| **Playbooks** | Not enough data | Not enough data | 
| **Employee Coaching Tools** | Not enough data | Not enough data | 
| **Text Mining** | Not enough data | Not enough data | 
| **Trend/Problem Indicators** | Not enough data | Not enough data | 
| **Notes Management** | Not enough data | Not enough data | 
| **Retention Tracking** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **Recommendations** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Compliance Tracking** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Rules-Based Workflow** | Not enough data | Not enough data | 
| **Intent Recognition** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 

### Natural Language Understanding (NLU)

| Product | Score | Reviews |
|---|---|---|
| **InMoment Experience Improvement (XI) Platform** | N/A | N/A |
| **SMG - Service Management Group** | N/A | N/A |

#### Algorithm

| Feature | InMoment Experience Improvement (XI) Platform | SMG - Service Management Group | 
|---|---|---|
| **Part of Speech Tagging** | Not enough data | Not enough data | 
| **Summarization** | Not enough data | Not enough data | 
| **Named Entity Recognition** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Emotion Detection** | Not enough data | Not enough data | 
| **Language Detection** | Not enough data | Not enough data | 

#### System

| Feature | InMoment Experience Improvement (XI) Platform | SMG - Service Management Group | 
|---|---|---|
| **Data Ingestion & Wrangling** | Not enough data | Not enough data | 
| **Programming Language Support** | Not enough data | Not enough data | 
| **Drag and Drop** | Not enough data | Not enough data | 
| **Pre-Built Algorithms** | Not enough data | Not enough data | 
| **Customizable Models** | Not enough data | Not enough data | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **InMoment Experience Improvement (XI) Platform** | 8.2/10 | 42 |
| **SMG - Service Management Group** | 9.1/10 | 20 |

#### Analytics

| Feature | InMoment Experience Improvement (XI) Platform | SMG - Service Management Group | 
|---|---|---|
| **Net Promoter Score (NPS)** | 9.5 (39 reviews) | 9.2 (12 reviews) | 
| **Customer Satisfaction (CSAT) Score** | 8.9 (16 reviews) | 9.4 (16 reviews) | 
| **Customer Effort Score (CES)** | 8.0 (11 reviews) | 8.8 (10 reviews) | 
| **Gamification** | 5.7 (10 reviews) | 8.8 (10 reviews) | 

#### Customization

| Feature | InMoment Experience Improvement (XI) Platform | SMG - Service Management Group | 
|---|---|---|
| **Stakeholder Management** | 8.3 (20 reviews) | 9.1 (11 reviews) | 
| **Multilanguage Support** | 7.8 (15 reviews) | 9.0 (8 reviews) | 
| **Multiple Branding Support** | 8.6 (15 reviews) | 9.0 (8 reviews) | 
| **Vertical-specific Solutions** | 8.5 (16 reviews) | 9.2 (10 reviews) | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Knowledge Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **Survey/Poll Management** | Not enough data | Not enough data | 
| **Negative Feedback Management** | Not enough data | Not enough data | 

#### Generative AI

| Feature | InMoment Experience Improvement (XI) Platform | SMG - Service Management Group | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Agentic AI - Experience Management

| Feature | InMoment Experience Improvement (XI) Platform | SMG - Service Management Group | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | InMoment Experience Improvement (XI) Platform | SMG - Service Management Group | 
|---|---|---|
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **NPS Survey Structure** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **Visual Analytics** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Customer Journey Mapping** | Not enough data | Not enough data | 
| **Text Analysis** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Multi-Channel Data Collection** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Engagement Tracking** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **InMoment Experience Improvement (XI) Platform** | N/A | N/A |
| **SMG - Service Management Group** | N/A | N/A |

#### Feedback Management

| Feature | InMoment Experience Improvement (XI) Platform | SMG - Service Management Group | 
|---|---|---|
| **Tagging** | 8.3 (15 reviews) | Not enough data | 
| **Segmentation** | 8.2 (10 reviews) | Not enough data | 
| **Custom Reports and Dashboards** | 8.3 (12 reviews) | Not enough data | 

#### Feedback Analysis

| Feature | InMoment Experience Improvement (XI) Platform | SMG - Service Management Group | 
|---|---|---|
| **Thematic Analysis** | 7.2 (10 reviews) | Not enough data | 
| **Sentiment Analysis** | 7.4 (7 reviews) | Not enough data | 
| **NPS/CSAT Scoring** | 8.8 (17 reviews) | Not enough data | 

#### Feedback Sources

| Feature | InMoment Experience Improvement (XI) Platform | SMG - Service Management Group | 
|---|---|---|
| **Online Reviews** | 9.2 (13 reviews) | Not enough data | 
| **Surveys** | 9.3 (12 reviews) | Not enough data | 
| **Social Media** | Not enough data | Not enough data | 
| **Customer Service Channels** | 9.2 (8 reviews) | Not enough data | 

#### Generative AI

| Feature | InMoment Experience Improvement (XI) Platform | SMG - Service Management Group | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Text Analysis

| Product | Score | Reviews |
|---|---|---|
| **InMoment Experience Improvement (XI) Platform** | N/A | N/A |
| **SMG - Service Management Group** | N/A | N/A |

#### Setup

| Feature | InMoment Experience Improvement (XI) Platform | SMG - Service Management Group | 
|---|---|---|
| **Integration** | Not enough data | Not enough data | 
| **Maintenance** | Not enough data | Not enough data | 
| **No-Code** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 

#### Data

| Feature | InMoment Experience Improvement (XI) Platform | SMG - Service Management Group | 
|---|---|---|
| **Security** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Visual Analytics** | Not enough data | Not enough data | 

#### Analysis

| Feature | InMoment Experience Improvement (XI) Platform | SMG - Service Management Group | 
|---|---|---|
| **Automation** | Not enough data | Not enough data | 
| **Named entity recognition** | Not enough data | Not enough data | 
| **Keyphrase Extraction** | Not enough data | Not enough data | 
| **Topic Analysis** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Language Identification** | Not enough data | Not enough data | 
| **Syntax/Part of Speech Parsing** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 
| **Text Analysis** | Not enough data | Not enough data | 
| **Qualitative Comparative Analysis** | Not enough data | Not enough data | 
| **Statistical Analysis** | Not enough data | Not enough data | 
| **User Research Analysis** | Not enough data | Not enough data | 
| **Ad hoc Analysis** | Not enough data | Not enough data | 
| **Quantitative Analysis** | Not enough data | Not enough data | 

#### Customization

| Feature | InMoment Experience Improvement (XI) Platform | SMG - Service Management Group | 
|---|---|---|
| **Pre-Built Parameterization** | Not enough data | Not enough data | 
| **Custom Extension** | Not enough data | Not enough data | 
| **Compositionality** | Not enough data | Not enough data | 

#### Generative AI

| Feature | InMoment Experience Improvement (XI) Platform | SMG - Service Management Group | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | InMoment Experience Improvement (XI) Platform | SMG - Service Management Group | 
|---|---|---|
| **Monitoring** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Data Collection** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Computer Assisted Coding** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Mixed Methods Research** | Not enough data | Not enough data | 
| **Website Analytics** | Not enough data | Not enough data | 
| **Multimedia Support** | Not enough data | Not enough data | 
| **Media Analytics** | Not enough data | Not enough data | 
| **Categorization/Grouping** | Not enough data | Not enough data | 
| **Data Storage Management** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Annotations** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Data Coding** | Not enough data | Not enough data | 
| **Multiple Data Sources** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 

### Talent Management

| Product | Score | Reviews |
|---|---|---|
| **InMoment Experience Improvement (XI) Platform** | N/A | N/A |
| **SMG - Service Management Group** | N/A | N/A |

#### Generative AI

| Feature | InMoment Experience Improvement (XI) Platform | SMG - Service Management Group | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | InMoment Experience Improvement (XI) Platform | SMG - Service Management Group | 
|---|---|---|
| **Onboarding** | Not enough data | Not enough data | 
| **Individual Development Plans** | Not enough data | Not enough data | 
| **Career Development** | Not enough data | Not enough data | 
| **Approval Process Control** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Employee Profiles** | Not enough data | Not enough data | 
| **Employee Engagement** | Not enough data | Not enough data | 
| **Learning & Development** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 

### Employee Engagement

| Product | Score | Reviews |
|---|---|---|
| **InMoment Experience Improvement (XI) Platform** | N/A | N/A |
| **SMG - Service Management Group** | 9.4/10 | 16 |

#### Platform Basics

| Feature | InMoment Experience Improvement (XI) Platform | SMG - Service Management Group | 
|---|---|---|
| **Performance Benchmarking** | Not enough data | 9.6 (8 reviews) | 
| **Reporting & Dashboards** | Not enough data | 9.3 (9 reviews) | 
| **Interoperability** | Not enough data | 9.4 (6 reviews) | 

#### Platform Content

| Feature | InMoment Experience Improvement (XI) Platform | SMG - Service Management Group | 
|---|---|---|
| **Employee Pulse Surveys** | Not enough data | 9.7 (6 reviews) | 
| **Survey Customization** | Not enough data | 10.0 (6 reviews) | 
| **Goal and Challenge Creation** | Not enough data | 9.6 (8 reviews) | 
| **Science-based templates** | Not enough data | 9.7 (6 reviews) | 
| **Customizable Templates** | Not enough data | Not enough data | 

#### Platform Additional Functionality

| Feature | InMoment Experience Improvement (XI) Platform | SMG - Service Management Group | 
|---|---|---|
| **Employee Segmenting** | Not enough data | 9.7 (5 reviews) | 
| **Goal and Challenge Creation** | Not enough data | 9.6 (8 reviews) | 
| **Peer Recognition** | Not enough data | 9.6 (8 reviews) | 
| **Social Feedback Portal** | Not enough data | Not enough data | 
| **Employee Portal** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Peer-to-Peer Recognition** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | InMoment Experience Improvement (XI) Platform | SMG - Service Management Group | 
|---|---|---|
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Rewards Program** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Learning & Development** | Not enough data | Not enough data | 
| **Social Engagement** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Customizable Questions** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Engagement Tracking** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Employee Profiles** | Not enough data | Not enough data | 
| **Question Library** | Not enough data | Not enough data | 
| **Gamification** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Scoring** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Offboarding** | Not enough data | Not enough data | 
| **Visual Analytics** | Not enough data | Not enough data | 
| **Employee Onboarding** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Employee Database** | Not enough data | Not enough data | 

#### Platform

| Feature | InMoment Experience Improvement (XI) Platform | SMG - Service Management Group | 
|---|---|---|
| **Customization ** | Not enough data | 8.1 (7 reviews) | 
| **Integration APIs** | Not enough data | Not enough data | 
| **Internationalization** | Not enough data | 9.3 (5 reviews) | 
| **User, Role, and Access Management** | Not enough data | 9.2 (8 reviews) | 
| **Activity Dashboard** | Not enough data | 8.1 (8 reviews) | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Training Management** | Not enough data | Not enough data | 
| **Goal Management** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **Action Management** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Benefits Dashboard** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **Performance Management** | Not enough data | Not enough data | 
| **Recruitment Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Training Management** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Employee Management** | Not enough data | Not enough data | 
| **Orientation Workflow Management** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **HR Management** | Not enough data | Not enough data | 
| **Help Desk Management** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Payroll Management** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Job Description Management** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Assessment Management** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Third-Party Integration** | Not enough data | Not enough data | 
| **Initiative Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Community Management** | Not enough data | Not enough data | 
| **Employee Referral Management** | Not enough data | Not enough data | 
| **Candidate Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Advertising Management** | Not enough data | Not enough data | 
| **Application Management** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Job Management** | Not enough data | Not enough data | 
| **Discount Management** | Not enough data | Not enough data | 
| **Pipeline Management** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Job Management** | Not enough data | Not enough data | 
| **Data Storage Management** | Not enough data | Not enough data | 
| **Compensation Management** | Not enough data | Not enough data | 
| **Employee Management** | Not enough data | Not enough data | 
| **Job Application Management** | Not enough data | Not enough data | 
| **HR Management** | Not enough data | Not enough data | 
| **Competency Management** | Not enough data | Not enough data | 
| **Performance Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Job Description Management** | Not enough data | Not enough data | 
| **Evaluation Management** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Role-Based Permissions** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Experience Management Software](https://www.g2.com/categories/experience-management), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics)

**Unique to InMoment Experience Improvement (XI) Platform (3):** [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Text Analysis Software](https://www.g2.com/categories/text-analysis), [Natural Language Understanding (NLU) Software](https://www.g2.com/categories/natural-language-understanding-nlu)

**Unique to SMG - Service Management Group (1):** [Employee Engagement Software](https://www.g2.com/categories/employee-engagement)


---
## Reviewer Demographics

### By Company Size

| Segment | InMoment Experience Improvement (XI) Platform | SMG - Service Management Group | 
|---|---|---|
| **Small-Business** | 47.6% | 14.0% | 
| **Mid-Market** | 39.2% | 34.0% | 
| **Enterprise** | 13.2% | 52.0% | 

### By Industry

#### InMoment Experience Improvement (XI) Platform

- **Computer Software:** 28.0%
- **Information Technology and Services:** 15.8%
- **Internet:** 7.1%
- **Marketing and Advertising:** 5.1%
- **Financial Services:** 4.8%
- **Retail:** 2.6%
- **Consumer Services:** 2.3%
- **Staffing and Recruiting:** 2.3%
- **Hospitality:** 1.9%
- **Human Resources:** 1.9%
- **Other:** 28.3%

#### SMG - Service Management Group

- **Retail:** 32.0%
- **Restaurants:** 28.0%
- **Food & Beverages:** 22.0%
- **Hospitality:** 4.0%
- **Hospital & Health Care:** 2.0%
- **Health, Wellness and Fitness:** 2.0%
- **Food Production:** 2.0%
- **Consumer Services:** 2.0%
- **Consumer Goods:** 2.0%
- **Business Supplies and Equipment:** 2.0%
- **Other:** 2.0%

---
## Alternatives

### Alternatives to InMoment Experience Improvement (XI) Platform

- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) — 4.5/5 stars (210 reviews)
- [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) — 4.4/5 stars (3018 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4202 reviews)
- [Forsta](https://www.g2.com/products/forsta/reviews) — 4.2/5 stars (335 reviews)
- [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews)
- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23897 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2067 reviews)
- [Reputation](https://www.g2.com/products/reputation/reviews) — 4.5/5 stars (2469 reviews)
- [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1754 reviews)

### Alternatives to SMG - Service Management Group

- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) — 4.5/5 stars (210 reviews)
- [SAP SuccessFactors HCM](https://www.g2.com/products/sap-sap-successfactors-hcm/reviews) — 4.1/5 stars (1657 reviews)
- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23897 reviews)
- [Qualtrics Employee Experience](https://www.g2.com/products/qualtrics-employee-experience/reviews) — 4.4/5 stars (462 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4202 reviews)
- [Lattice](https://www.g2.com/products/lattice-lattice/reviews) — 4.6/5 stars (4117 reviews)
- [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews)
- [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) — 4.4/5 stars (3018 reviews)
- [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1754 reviews)

---
## Top Discussions

### InMoment Experience Improvement (XI) Platform

No discussions available for this product.

### SMG - Service Management Group

- Title: [How do I enable the printer from my phone ? It wants me to download it to a pdf however it won't allow me to get in to it because it says the pdf is corrupt](https://www.g2.com/discussions/how-do-i-enable-the-printer-from-my-phone-it-wants-me-to-download-it-to-a-pdf-however-it-won-t-allow-me-to-get-in-to-it-because-it-says-the-pdf-is-corrupt) — 1 comment, 1 upvote
  > **Top comment:** "Hi Kendra, thanks for reaching out on this issue. If this is still an issue for you, I encourage you to engage with the SMG Support Center at..."
- Title: [what is the best way to get the weekly and period reports to send on there own](https://www.g2.com/discussions/36762-what-is-the-best-way-to-get-the-weekly-and-period-reports-to-send-on-there-own) — 1 comment, 1 upvote
  > **Top comment:** "Hi Shawn F.  please reach out to your Account Management team for assistance.  They will be happy to help!   "

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/inmoment-experience-improvement-xi-platform-vs-smg-service-management-group)