# InMoment Experience Improvement (XI) Platform vs Pendo Feedback (formerly Receptive) Comparison | | InMoment Experience Improvement (XI) Platform | Pendo Feedback (formerly Receptive) | |---|---|---| | **Star Rating** | 4.7 out of 5 | 3.6 out of 5 | | **Total Reviews** | 319 | 11 | | **Largest Market Segment** | Small-Business (47.6% of reviews) | Small-Business (54.5% of reviews) | | **Entry Level Price** | No pricing available | No pricing available | --- ## Ratings Comparison | Rating | InMoment Experience Improvement (XI) Platform | Pendo Feedback (formerly Receptive) | |---|---|---| | **Meets Requirements** | 9.0 (258 reviews) | 8.0 (9 reviews) | | **Ease of Use** | 9.3 (257 reviews) | 7.6 (9 reviews) | | **Ease of Setup** | 8.8 (163 reviews) | Not enough data | | **Ease of Admin** | 9.0 (165 reviews) | Not enough data | | **Quality of Support** | 9.0 (204 reviews) | 8.8 (7 reviews) | | **Has the product been a good partner in doing business?** | 9.3 (150 reviews) | Not enough data | | **Product Direction (% positive)** | 8.4 (251 reviews) | 7.4 (9 reviews) | --- ## Pricing ### InMoment Experience Improvement (XI) Platform #### Entry-Level Pricing No pricing available #### Free Trial Yes ### Pendo Feedback (formerly Receptive) #### Entry-Level Pricing No pricing available #### Free Trial No information available --- ## Features Comparison By Category ### Artificial Intelligence | Product | Score | Reviews | |---|---|---| | **InMoment Experience Improvement (XI) Platform** | N/A | N/A | | **Pendo Feedback (formerly Receptive)** | N/A | N/A | #### | Feature | InMoment Experience Improvement (XI) Platform | Pendo Feedback (formerly Receptive) | |---|---|---| | **Tagging** | Not enough data | Not enough data | | **Natural Language Processing** | Not enough data | Not enough data | | **Data Extraction** | Not enough data | Not enough data | | **Multi-Language** | Not enough data | Not enough data | | **Predictive Analytics** | Not enough data | Not enough data | | **Drag & Drop** | Not enough data | Not enough data | | **Speech Recognition** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Data Storage Management** | Not enough data | Not enough data | | **Virtual Personal Assistant (VPA)** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Customer Segmentation** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Data Import/Export** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **For eCommerce** | Not enough data | Not enough data | | **Role-Based Permissions** | Not enough data | Not enough data | | **Customizable Branding** | Not enough data | Not enough data | | **Search/Filter** | Not enough data | Not enough data | | **Monitoring** | Not enough data | Not enough data | | **Document Management** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Data Visualization** | Not enough data | Not enough data | | **Trend Analysis** | Not enough data | Not enough data | | **Machine Learning** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Alerts/Escalation** | Not enough data | Not enough data | | **Performance Metrics** | Not enough data | Not enough data | | **Real-Time Data** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Mobile App** | Not enough data | Not enough data | | **Multiple Data Sources** | Not enough data | Not enough data | | **For Sales Teams/Organizations** | Not enough data | Not enough data | | **Sentiment Analysis** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Chatbot** | Not enough data | Not enough data | ### Conversation Intelligence | Product | Score | Reviews | |---|---|---| | **InMoment Experience Improvement (XI) Platform** | N/A | N/A | | **Pendo Feedback (formerly Receptive)** | N/A | N/A | #### Call Analytics | Feature | InMoment Experience Improvement (XI) Platform | Pendo Feedback (formerly Receptive) | |---|---|---| | **Call Recording** | Not enough data | Not enough data | | **Machine Learning** | Not enough data | Not enough data | | **Call Analysis** | Not enough data | Not enough data | | **Lead Qualification** | Not enough data | Not enough data | | **Trend Analysis** | Not enough data | Not enough data | | **Real-Time Data** | Not enough data | Not enough data | | **AI/Machine Learning** | Not enough data | Not enough data | #### Artificial Intelligence - Conversation Intelligence | Feature | InMoment Experience Improvement (XI) Platform | Pendo Feedback (formerly Receptive) | |---|---|---| | **Customer Scoring** | Not enough data | Not enough data | | **Speech-to-Text** | Not enough data | Not enough data | | **Sentiment Analysis** | Not enough data | Not enough data | #### Generative AI | Feature | InMoment Experience Improvement (XI) Platform | Pendo Feedback (formerly Receptive) | |---|---|---| | **AI Text Summarization** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | #### Agentic AI - Conversation Intelligence | Feature | InMoment Experience Improvement (XI) Platform | Pendo Feedback (formerly Receptive) | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Forecasting** | Not enough data | Not enough data | #### | Feature | InMoment Experience Improvement (XI) Platform | Pendo Feedback (formerly Receptive) | |---|---|---| | **Performance Metrics** | Not enough data | Not enough data | | **Keyword Filtering** | Not enough data | Not enough data | | **Natural Language Processing** | Not enough data | Not enough data | | **For Contact Centers** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Call Tracking** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Automatic Transcription** | Not enough data | Not enough data | | **Playbooks** | Not enough data | Not enough data | | **Employee Coaching Tools** | Not enough data | Not enough data | | **Text Mining** | Not enough data | Not enough data | | **Trend/Problem Indicators** | Not enough data | Not enough data | | **Notes Management** | Not enough data | Not enough data | | **Retention Tracking** | Not enough data | Not enough data | | **Feedback Management** | Not enough data | Not enough data | | **Recommendations** | Not enough data | Not enough data | | **Dashboard** | Not enough data | Not enough data | | **Multi-Channel Communication** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Compliance Tracking** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Rules-Based Workflow** | Not enough data | Not enough data | | **Intent Recognition** | Not enough data | Not enough data | | **Tagging** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Prioritization** | Not enough data | Not enough data | ### Natural Language Understanding (NLU) | Product | Score | Reviews | |---|---|---| | **InMoment Experience Improvement (XI) Platform** | N/A | N/A | | **Pendo Feedback (formerly Receptive)** | N/A | N/A | #### Algorithm | Feature | InMoment Experience Improvement (XI) Platform | Pendo Feedback (formerly Receptive) | |---|---|---| | **Part of Speech Tagging** | Not enough data | Not enough data | | **Summarization** | Not enough data | Not enough data | | **Named Entity Recognition** | Not enough data | Not enough data | | **Sentiment Analysis** | Not enough data | Not enough data | | **Emotion Detection** | Not enough data | Not enough data | | **Language Detection** | Not enough data | Not enough data | #### System | Feature | InMoment Experience Improvement (XI) Platform | Pendo Feedback (formerly Receptive) | |---|---|---| | **Data Ingestion & Wrangling** | Not enough data | Not enough data | | **Programming Language Support** | Not enough data | Not enough data | | **Drag and Drop** | Not enough data | Not enough data | | **Pre-Built Algorithms** | Not enough data | Not enough data | | **Customizable Models** | Not enough data | Not enough data | ### Experience Management | Product | Score | Reviews | |---|---|---| | **InMoment Experience Improvement (XI) Platform** | 8.2/10 | 42 | | **Pendo Feedback (formerly Receptive)** | N/A | N/A | #### Analytics | Feature | InMoment Experience Improvement (XI) Platform | Pendo Feedback (formerly Receptive) | |---|---|---| | **Net Promoter Score (NPS)** | 9.5 (39 reviews) | Not enough data | | **Customer Satisfaction (CSAT) Score** | 8.9 (16 reviews) | Not enough data | | **Customer Effort Score (CES)** | 8.0 (11 reviews) | Not enough data | | **Gamification** | 5.7 (10 reviews) | Not enough data | #### Customization | Feature | InMoment Experience Improvement (XI) Platform | Pendo Feedback (formerly Receptive) | |---|---|---| | **Stakeholder Management** | 8.3 (20 reviews) | Not enough data | | **Multilanguage Support** | 7.8 (15 reviews) | Not enough data | | **Multiple Branding Support** | 8.6 (15 reviews) | Not enough data | | **Vertical-specific Solutions** | 8.5 (16 reviews) | Not enough data | | **Customizable Branding** | Not enough data | Not enough data | | **Knowledge Management** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Email Management** | Not enough data | Not enough data | | **Feedback Management** | Not enough data | Not enough data | | **Survey/Poll Management** | Not enough data | Not enough data | | **Negative Feedback Management** | Not enough data | Not enough data | #### Generative AI | Feature | InMoment Experience Improvement (XI) Platform | Pendo Feedback (formerly Receptive) | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | #### Agentic AI - Experience Management | Feature | InMoment Experience Improvement (XI) Platform | Pendo Feedback (formerly Receptive) | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Social Media Integration** | Not enough data | Not enough data | | **Multi-Language** | Not enough data | Not enough data | #### | Feature | InMoment Experience Improvement (XI) Platform | Pendo Feedback (formerly Receptive) | |---|---|---| | **Real-Time Reporting** | Not enough data | Not enough data | | **Drag & Drop** | Not enough data | Not enough data | | **Surveys & Feedback** | Not enough data | Not enough data | | **Dashboard** | Not enough data | Not enough data | | **NPS Survey Structure** | Not enough data | Not enough data | | **Customizable Forms** | Not enough data | Not enough data | | **Visual Analytics** | Not enough data | Not enough data | | **Data Visualization** | Not enough data | Not enough data | | **Customer Segmentation** | Not enough data | Not enough data | | **Tagging** | Not enough data | Not enough data | | **Customer Journey Mapping** | Not enough data | Not enough data | | **Text Analysis** | Not enough data | Not enough data | | **Customizable Reports** | Not enough data | Not enough data | | **Real-Time Notifications** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **Multi-Channel Data Collection** | Not enough data | Not enough data | | **Multi-Channel Communication** | Not enough data | Not enough data | | **Customizable Fields** | Not enough data | Not enough data | | **Real-Time Analytics** | Not enough data | Not enough data | | **Predictive Analytics** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Sentiment Analysis** | Not enough data | Not enough data | | **Trend Analysis** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Engagement Tracking** | Not enough data | Not enough data | | **Customizable Templates** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | ### Feedback Analytics | Product | Score | Reviews | |---|---|---| | **InMoment Experience Improvement (XI) Platform** | N/A | N/A | | **Pendo Feedback (formerly Receptive)** | N/A | N/A | #### Feedback Management | Feature | InMoment Experience Improvement (XI) Platform | Pendo Feedback (formerly Receptive) | |---|---|---| | **Tagging** | 8.3 (15 reviews) | Not enough data | | **Segmentation** | 8.2 (10 reviews) | Not enough data | | **Custom Reports and Dashboards** | 8.3 (12 reviews) | Not enough data | #### Feedback Analysis | Feature | InMoment Experience Improvement (XI) Platform | Pendo Feedback (formerly Receptive) | |---|---|---| | **Thematic Analysis** | 7.2 (10 reviews) | Not enough data | | **Sentiment Analysis** | 7.4 (7 reviews) | Not enough data | | **NPS/CSAT Scoring** | 8.8 (17 reviews) | Not enough data | #### Feedback Sources | Feature | InMoment Experience Improvement (XI) Platform | Pendo Feedback (formerly Receptive) | |---|---|---| | **Online Reviews** | 9.2 (13 reviews) | Not enough data | | **Surveys** | 9.3 (12 reviews) | Not enough data | | **Social Media** | Not enough data | Not enough data | | **Customer Service Channels** | 9.2 (8 reviews) | Not enough data | #### Generative AI | Feature | InMoment Experience Improvement (XI) Platform | Pendo Feedback (formerly Receptive) | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | ### Text Analysis | Product | Score | Reviews | |---|---|---| | **InMoment Experience Improvement (XI) Platform** | N/A | N/A | | **Pendo Feedback (formerly Receptive)** | N/A | N/A | #### Setup | Feature | InMoment Experience Improvement (XI) Platform | Pendo Feedback (formerly Receptive) | |---|---|---| | **Integration** | Not enough data | Not enough data | | **Maintenance** | Not enough data | Not enough data | | **No-Code** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | #### Data | Feature | InMoment Experience Improvement (XI) Platform | Pendo Feedback (formerly Receptive) | |---|---|---| | **Security** | Not enough data | Not enough data | | **Data Visualization** | Not enough data | Not enough data | | **Real-Time Data** | Not enough data | Not enough data | #### Analysis | Feature | InMoment Experience Improvement (XI) Platform | Pendo Feedback (formerly Receptive) | |---|---|---| | **Automation** | Not enough data | Not enough data | | **Named entity recognition** | Not enough data | Not enough data | | **Keyphrase Extraction** | Not enough data | Not enough data | | **Topic Analysis** | Not enough data | Not enough data | | **Sentiment Analysis** | Not enough data | Not enough data | | **Language Identification** | Not enough data | Not enough data | | **Syntax/Part of Speech Parsing** | Not enough data | Not enough data | | **Multi-Language** | Not enough data | Not enough data | | **Trend Analysis** | Not enough data | Not enough data | | **Text Analysis** | Not enough data | Not enough data | | **Qualitative Comparative Analysis** | Not enough data | Not enough data | | **Statistical Analysis** | Not enough data | Not enough data | | **User Research Analysis** | Not enough data | Not enough data | | **Ad hoc Analysis** | Not enough data | Not enough data | | **Quantitative Analysis** | Not enough data | Not enough data | #### Customization | Feature | InMoment Experience Improvement (XI) Platform | Pendo Feedback (formerly Receptive) | |---|---|---| | **Pre-Built Parameterization** | Not enough data | Not enough data | | **Custom Extension** | Not enough data | Not enough data | | **Compositionality** | Not enough data | Not enough data | #### Generative AI | Feature | InMoment Experience Improvement (XI) Platform | Pendo Feedback (formerly Receptive) | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | #### | Feature | InMoment Experience Improvement (XI) Platform | Pendo Feedback (formerly Receptive) | |---|---|---| | **Monitoring** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Data Collection** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Predictive Analytics** | Not enough data | Not enough data | | **Computer Assisted Coding** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Real-Time Analytics** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Data Import/Export** | Not enough data | Not enough data | | **Mixed Methods Research** | Not enough data | Not enough data | | **Website Analytics** | Not enough data | Not enough data | | **Multimedia Support** | Not enough data | Not enough data | | **Media Analytics** | Not enough data | Not enough data | | **Categorization/Grouping** | Not enough data | Not enough data | | **Data Storage Management** | Not enough data | Not enough data | | **Feedback Management** | Not enough data | Not enough data | | **Tagging** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Single Sign On** | Not enough data | Not enough data | | **Drag & Drop** | Not enough data | Not enough data | | **Annotations** | Not enough data | Not enough data | | **Customizable Branding** | Not enough data | Not enough data | | **Data Coding** | Not enough data | Not enough data | | **Multiple Data Sources** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Search/Filter** | Not enough data | Not enough data | | **Customizable Reports** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [Experience Management Software](https://www.g2.com/categories/experience-management) **Unique to InMoment Experience Improvement (XI) Platform (4):** [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Text Analysis Software](https://www.g2.com/categories/text-analysis), [Natural Language Understanding (NLU) Software](https://www.g2.com/categories/natural-language-understanding-nlu), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics) --- ## Reviewer Demographics ### By Company Size | Segment | InMoment Experience Improvement (XI) Platform | Pendo Feedback (formerly Receptive) | |---|---|---| | **Small-Business** | 47.6% | 54.5% | | **Mid-Market** | 39.2% | 36.4% | | **Enterprise** | 13.2% | 9.1% | ### By Industry #### InMoment Experience Improvement (XI) Platform - **Computer Software:** 28.0% - **Information Technology and Services:** 15.8% - **Internet:** 7.1% - **Marketing and Advertising:** 5.1% - **Financial Services:** 4.8% - **Retail:** 2.6% - **Consumer Services:** 2.3% - **Staffing and Recruiting:** 2.3% - **Hospitality:** 1.9% - **Human Resources:** 1.9% - **Other:** 28.3% #### Pendo Feedback (formerly Receptive) - **Computer Software:** 36.4% - **Real Estate:** 9.1% - **Mechanical or Industrial Engineering:** 9.1% - **Internet:** 9.1% - **Hospital & Health Care:** 9.1% - **Facilities Services:** 9.1% - **Computer & Network Security:** 9.1% - **Business Supplies and Equipment:** 9.1% --- ## Alternatives ### Alternatives to InMoment Experience Improvement (XI) Platform - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews) - [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) — 4.5/5 stars (210 reviews) - [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) — 4.4/5 stars (3018 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4200 reviews) - [Forsta](https://www.g2.com/products/forsta/reviews) — 4.2/5 stars (335 reviews) - [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews) - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23888 reviews) - [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2067 reviews) - [Reputation](https://www.g2.com/products/reputation/reviews) — 4.5/5 stars (2469 reviews) - [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1754 reviews) ### Alternatives to Pendo Feedback (formerly Receptive) - [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews) - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews) - [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1754 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4200 reviews) - [UserTesting](https://www.g2.com/products/usertesting/reviews) — 4.4/5 stars (792 reviews) - [ChurnZero](https://www.g2.com/products/churnzero/reviews) — 4.7/5 stars (1608 reviews) - [Reputation](https://www.g2.com/products/reputation/reviews) — 4.5/5 stars (2469 reviews) - [Totango](https://www.g2.com/products/totango/reviews) — 4.3/5 stars (1150 reviews) - [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) — 4.4/5 stars (3018 reviews) - [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2067 reviews) --- ## Top Discussions ### InMoment Experience Improvement (XI) Platform No discussions available for this product. ### Pendo Feedback (formerly Receptive) No discussions available for this product. --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/inmoment-experience-improvement-xi-platform-vs-pendo-feedback-formerly-receptive)