# InMoment Experience Improvement (XI) Platform vs Medallia Agent Connect Comparison

| | InMoment Experience Improvement (XI) Platform | Medallia Agent Connect | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 319 | 276 | 
| **Largest Market Segment** | Small-Business (47.6% of reviews) | Mid-Market (55.8% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### InMoment Experience Improvement (XI) Platform

**Not enough data**

### Medallia Agent Connect


Cons:
- Expensive (1 reviews)
- Expensive Features (1 reviews)

---
## Ratings Comparison
| Rating | InMoment Experience Improvement (XI) Platform | Medallia Agent Connect | 
|---|---|---|
  | **Meets Requirements** | 9.0 (258 reviews) | 9.0 (182 reviews) | 
  | **Ease of Use** | 9.3 (257 reviews) | 9.2 (183 reviews) | 
  | **Ease of Setup** | 8.8 (163 reviews) | 9.1 (99 reviews) | 
  | **Ease of Admin** | 9.0 (165 reviews) | 9.0 (95 reviews) | 
  | **Quality of Support** | 9.0 (204 reviews) | 9.3 (162 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.3 (150 reviews) | 9.3 (97 reviews) | 
  | **Product Direction (% positive)** | 8.4 (251 reviews) | 8.5 (166 reviews) | 

---
## Pricing

### InMoment Experience Improvement (XI) Platform

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Medallia Agent Connect

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **InMoment Experience Improvement (XI) Platform** | N/A | N/A |
| **Medallia Agent Connect** | N/A | N/A |

#### Call Analytics

| Feature | InMoment Experience Improvement (XI) Platform | Medallia Agent Connect | 
|---|---|---|
| **Call Recording** | Not enough data | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | 
| **Call Analysis** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | InMoment Experience Improvement (XI) Platform | Medallia Agent Connect | 
|---|---|---|
| **Customer Scoring** | Not enough data | Not enough data | 
| **Speech-to-Text** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | InMoment Experience Improvement (XI) Platform | Medallia Agent Connect | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | InMoment Experience Improvement (XI) Platform | Medallia Agent Connect | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **InMoment Experience Improvement (XI) Platform** | N/A | N/A |
| **Medallia Agent Connect** | 9.0/10 | 114 |

#### Quality Assurance

| Feature | InMoment Experience Improvement (XI) Platform | Medallia Agent Connect | 
|---|---|---|
| **Evaluation** | Not enough data | 9.1 (100 reviews) | 
| **Calibration** | Not enough data | 8.9 (88 reviews) | 
| **Reports** | Not enough data | 8.5 (92 reviews) | 

#### Engagement

| Feature | InMoment Experience Improvement (XI) Platform | Medallia Agent Connect | 
|---|---|---|
| **Feedback** | Not enough data | 9.1 (93 reviews) | 
| **Dashboards** | Not enough data | 9.0 (102 reviews) | 
| **Training** | Not enough data | 8.7 (84 reviews) | 

#### Performance

| Feature | InMoment Experience Improvement (XI) Platform | Medallia Agent Connect | 
|---|---|---|
| **Integrations** | Not enough data | 9.1 (90 reviews) | 
| **Compliance** | Not enough data | 9.2 (74 reviews) | 

#### Generative AI

| Feature | InMoment Experience Improvement (XI) Platform | Medallia Agent Connect | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Natural Language Understanding (NLU)

| Product | Score | Reviews |
|---|---|---|
| **InMoment Experience Improvement (XI) Platform** | N/A | N/A |
| **Medallia Agent Connect** | N/A | N/A |

#### Algorithm

| Feature | InMoment Experience Improvement (XI) Platform | Medallia Agent Connect | 
|---|---|---|
| **Part of Speech Tagging** | Not enough data | Not enough data | 
| **Summarization** | Not enough data | Not enough data | 
| **Named Entity Recognition** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Emotion Detection** | Not enough data | Not enough data | 
| **Language Detection** | Not enough data | Not enough data | 

#### System

| Feature | InMoment Experience Improvement (XI) Platform | Medallia Agent Connect | 
|---|---|---|
| **Data Ingestion & Wrangling** | Not enough data | Not enough data | 
| **Programming Language Support** | Not enough data | Not enough data | 
| **Drag and Drop** | Not enough data | Not enough data | 
| **Pre-Built Algorithms** | Not enough data | Not enough data | 
| **Customizable Models** | Not enough data | Not enough data | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **InMoment Experience Improvement (XI) Platform** | 8.2/10 | 42 |
| **Medallia Agent Connect** | N/A | N/A |

#### Analytics

| Feature | InMoment Experience Improvement (XI) Platform | Medallia Agent Connect | 
|---|---|---|
| **Net Promoter Score (NPS)** | 9.5 (39 reviews) | Not enough data | 
| **Customer Satisfaction (CSAT) Score** | 8.9 (16 reviews) | Not enough data | 
| **Customer Effort Score (CES)** | 8.0 (11 reviews) | Not enough data | 
| **Gamification** | 5.7 (10 reviews) | Not enough data | 

#### Customization

| Feature | InMoment Experience Improvement (XI) Platform | Medallia Agent Connect | 
|---|---|---|
| **Stakeholder Management** | 8.3 (20 reviews) | Not enough data | 
| **Multilanguage Support** | 7.8 (15 reviews) | Not enough data | 
| **Multiple Branding Support** | 8.6 (15 reviews) | Not enough data | 
| **Vertical-specific Solutions** | 8.5 (16 reviews) | Not enough data | 

#### Generative AI

| Feature | InMoment Experience Improvement (XI) Platform | Medallia Agent Connect | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Experience Management

| Feature | InMoment Experience Improvement (XI) Platform | Medallia Agent Connect | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **InMoment Experience Improvement (XI) Platform** | N/A | N/A |
| **Medallia Agent Connect** | 8.9/10 | 26 |

#### Feedback Management

| Feature | InMoment Experience Improvement (XI) Platform | Medallia Agent Connect | 
|---|---|---|
| **Tagging** | 8.3 (15 reviews) | 9.0 (20 reviews) | 
| **Segmentation** | 8.2 (10 reviews) | 8.8 (17 reviews) | 
| **Custom Reports and Dashboards** | 8.3 (12 reviews) | 8.3 (25 reviews) | 

#### Feedback Analysis

| Feature | InMoment Experience Improvement (XI) Platform | Medallia Agent Connect | 
|---|---|---|
| **Thematic Analysis** | 7.2 (10 reviews) | 9.0 (16 reviews) | 
| **Sentiment Analysis** | 7.4 (7 reviews) | 9.1 (17 reviews) | 
| **NPS/CSAT Scoring** | 8.8 (17 reviews) | 9.1 (25 reviews) | 

#### Feedback Sources

| Feature | InMoment Experience Improvement (XI) Platform | Medallia Agent Connect | 
|---|---|---|
| **Online Reviews** | 9.2 (13 reviews) | 9.1 (20 reviews) | 
| **Surveys** | 9.3 (12 reviews) | 9.2 (22 reviews) | 
| **Social Media** | Not enough data | 8.1 (14 reviews) | 
| **Customer Service Channels** | 9.2 (8 reviews) | 9.2 (22 reviews) | 

#### Generative AI

| Feature | InMoment Experience Improvement (XI) Platform | Medallia Agent Connect | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Text Analysis

| Product | Score | Reviews |
|---|---|---|
| **InMoment Experience Improvement (XI) Platform** | N/A | N/A |
| **Medallia Agent Connect** | N/A | N/A |

#### Setup

| Feature | InMoment Experience Improvement (XI) Platform | Medallia Agent Connect | 
|---|---|---|
| **Integration** | Not enough data | Not enough data | 
| **Maintenance** | Not enough data | Not enough data | 
| **No-Code** | Not enough data | Not enough data | 

#### Data

| Feature | InMoment Experience Improvement (XI) Platform | Medallia Agent Connect | 
|---|---|---|
| **Security** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 

#### Analysis

| Feature | InMoment Experience Improvement (XI) Platform | Medallia Agent Connect | 
|---|---|---|
| **Automation** | Not enough data | Not enough data | 
| **Named entity recognition** | Not enough data | Not enough data | 
| **Keyphrase Extraction** | Not enough data | Not enough data | 
| **Topic Analysis** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Language Identification** | Not enough data | Not enough data | 
| **Syntax/Part of Speech Parsing** | Not enough data | Not enough data | 

#### Customization

| Feature | InMoment Experience Improvement (XI) Platform | Medallia Agent Connect | 
|---|---|---|
| **Pre-Built Parameterization** | Not enough data | Not enough data | 
| **Custom Extension** | Not enough data | Not enough data | 
| **Compositionality** | Not enough data | Not enough data | 

#### Generative AI

| Feature | InMoment Experience Improvement (XI) Platform | Medallia Agent Connect | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics)

**Unique to InMoment Experience Improvement (XI) Platform (4):** [Experience Management Software](https://www.g2.com/categories/experience-management), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Text Analysis Software](https://www.g2.com/categories/text-analysis), [Natural Language Understanding (NLU) Software](https://www.g2.com/categories/natural-language-understanding-nlu)

**Unique to Medallia Agent Connect (1):** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance)


---
## Reviewer Demographics

### By Company Size

| Segment | InMoment Experience Improvement (XI) Platform | Medallia Agent Connect | 
|---|---|---|
| **Small-Business** | 47.6% | 37.0% | 
| **Mid-Market** | 39.2% | 55.8% | 
| **Enterprise** | 13.2% | 7.2% | 

### By Industry

#### InMoment Experience Improvement (XI) Platform

- **Computer Software:** 28.0%
- **Information Technology and Services:** 15.8%
- **Internet:** 7.1%
- **Marketing and Advertising:** 5.1%
- **Financial Services:** 4.8%
- **Retail:** 2.6%
- **Consumer Services:** 2.3%
- **Staffing and Recruiting:** 2.3%
- **Hospitality:** 1.9%
- **Human Resources:** 1.9%
- **Other:** 28.3%

#### Medallia Agent Connect

- **Retail:** 15.8%
- **Consumer Services:** 12.1%
- **Apparel & Fashion:** 10.9%
- **Food & Beverages:** 7.2%
- **Consumer Goods:** 6.8%
- **Financial Services:** 6.0%
- **Computer Software:** 5.3%
- **Health, Wellness and Fitness:** 4.9%
- **Cosmetics:** 2.6%
- **Automotive:** 2.3%
- **Other:** 26.0%

---
## Alternatives

### Alternatives to InMoment Experience Improvement (XI) Platform

- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) — 4.5/5 stars (210 reviews)
- [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) — 4.4/5 stars (3018 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4201 reviews)
- [Forsta](https://www.g2.com/products/forsta/reviews) — 4.2/5 stars (335 reviews)
- [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews)
- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23884 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2067 reviews)
- [Reputation](https://www.g2.com/products/reputation/reviews) — 4.5/5 stars (2469 reviews)
- [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1754 reviews)

### Alternatives to Medallia Agent Connect

- [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) — 4.8/5 stars (1163 reviews)
- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [MaestroQA](https://www.g2.com/products/maestroqa/reviews) — 4.7/5 stars (324 reviews)
- [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) — 4.5/5 stars (314 reviews)
- [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4201 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2562 reviews)
- [ScorebuddyCX](https://www.g2.com/products/scorebuddycx/reviews) — 4.5/5 stars (823 reviews)
- [evaluagent](https://www.g2.com/products/evaluagent/reviews) — 4.5/5 stars (446 reviews)
- [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)

---
## Top Discussions

### InMoment Experience Improvement (XI) Platform

No discussions available for this product.

### Medallia Agent Connect

- Title: [Can I see other leaderboards from other companies?](https://www.g2.com/discussions/50336-can-i-see-other-leaderboards-from-other-companies) — 1 comment, 1 upvote
  > **Top comment:** "Depends of they want o share data collectively ."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/inmoment-experience-improvement-xi-platform-vs-medallia-agent-connect)