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Compare Inline Manual and Zoho Desk

See this
side-by-side comparison of Inline Manual vs. Zoho Desk
based on preference data from user reviews. Inline Manual rates 4.6/5 stars with 20 reviews. By contrast, Zoho Desk rates 4.4/5 stars with 2,681 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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Inline Manual
Inline Manual
(20)
4.6 out of 5
Inline Manual
Zoho Desk
Zoho Desk
(2,681)
4.4 out of 5
Zoho Desk
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Star Rating
Inline Manual
Inline Manual
Zoho Desk
Zoho Desk
Market Segments
Inline Manual
Inline Manual
Small-Business (52.6% of reviews)
Zoho Desk
Zoho Desk
Small-Business (70.6% of reviews)
Entry Level Price
Inline Manual
Inline Manual
Upon request
Zoho Desk
Zoho Desk
$0 for 3 agents

Inline Manual vs Zoho Desk

When assessing the two solutions, reviewers found Zoho Desk easier to use. However, reviewers felt that the products are equally easy to set up and administer. Finally, reviewers preferred doing business with Inline Manual overall.

  • Reviewers felt that Inline Manual meets the needs of their business better than Zoho Desk.
  • When comparing quality of ongoing product support, reviewers felt that Inline Manual is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Zoho Desk over Inline Manual.
Categories
Shared Categories
Inline Manual
Inline Manual
Zoho Desk
Zoho Desk
Inline Manual and Zoho Desk are categorized as Customer Self-Service
Unique Categories
Inline Manual
Inline Manual is categorized as Digital Adoption Platform
Zoho Desk
Zoho Desk is categorized as Live Chat, Social Customer Service, and Help Desk
Pricing
Inline Manual
Inline Manual Pricing
Enterprise
Upon request
Standard PRO
from $158 250 MAUs
Free Trial
Zoho Desk
Zoho Desk Pricing
FREE
$0for 3 agents
STANDARD
$12/agent/month
PROFESSIONAL
$20/agent/month
ENTERPRISE
$35/agent/month
Free Trial
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Ratings
Meets Requirements
Inline Manual
Inline Manual
8.9
Responses: 15
Zoho Desk
Zoho Desk
8.7
Responses: 2096
Ease of Use
Inline Manual
Inline Manual
8.1
Responses: 15
Zoho Desk
Zoho Desk
8.5
Responses: 2116
Ease of Setup
Inline Manual
Inline Manual
8.2
Responses: 13
Zoho Desk
Zoho Desk
8.2
Responses: 1764
Ease of Admin
Inline Manual
Inline Manual
8.3
Responses: 14
Zoho Desk
Zoho Desk
8.3
Responses: 1779
Quality of Support
Inline Manual
Inline Manual
9.7
Responses: 16
Zoho Desk
Zoho Desk
8.2
Responses: 1888
Ease of Doing Business With
Inline Manual
Inline Manual
9.5
Responses: 14
Zoho Desk
Zoho Desk
8.5
Responses: 1605
Product Direction (% positive)
Inline Manual
Inline Manual
8.4
Responses: 15
Zoho Desk
Zoho Desk
8.6
Responses: 2063
Features
Knowledge Share
Knowledge Base
Inline Manual
Inline Manual
8.8
Responses: 10
Zoho Desk
Zoho Desk
8.6
Responses: 654
Searchable Articles
Inline Manual
Inline Manual
8.9
Responses: 9
Zoho Desk
Zoho Desk
8.6
Responses: 629
Community Forums
Inline Manual
Inline Manual
Feature Not Available
Zoho Desk
Zoho Desk
8.3
Responses: 507
Interactive FAQs & Forums
Inline Manual
Inline Manual
Not enough data available
Zoho Desk
Zoho Desk
8.4
Responses: 462
Interaction
Web Portals
Inline Manual
Inline Manual
Not enough data available
Zoho Desk
Zoho Desk
8.6
Responses: 625
Forum to Reponse
Inline Manual
Inline Manual
Not enough data available
Zoho Desk
Zoho Desk
8.5
Responses: 492
Tickets and Tagging
Inline Manual
Inline Manual
Not enough data available
Zoho Desk
Zoho Desk
8.8
Responses: 697
Live Chat
Inline Manual
Inline Manual
9.7
Responses: 5
Zoho Desk
Zoho Desk
8.6
Responses: 467
Reviewers' Company Size
Reviewers of both Inline Manual and Zoho Desk were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Inline Manual
Inline Manual
52.6%
Zoho Desk
Zoho Desk
70.6%
Mid-Market
(51-1000 emp.)
Inline Manual
Inline Manual
36.8%
Zoho Desk
Zoho Desk
24.6%
Enterprise
(> 1000 emp.)
Inline Manual
Inline Manual
10.5%
Zoho Desk
Zoho Desk
4.8%
Reviewers' Industry
Inline Manual
Inline Manual Industry
Computer Software
36.8%
Marketing and Advertising
10.5%
Financial Services
10.5%
Real Estate
5.3%
Investment Management
5.3%
Other
31.6%
Zoho Desk
Zoho Desk Industry
Information Technology and Services
19.6%
Computer Software
10.2%
Telecommunications
3.8%
Retail
3.6%
Marketing and Advertising
3.1%
Other
59.7%
Reviews
Most Helpful Favorable Review
Inline Manual
GC
User in Computer Software

Whenever I do run into issues/questions, their support is next level. They respond instantly and are very helpful and kind.

Zoho Desk
Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Inline Manual
Marc S.
Administrator in Marketing and Advertising

Takes a little while to get to grips with the onboarding tool especially for some of our team who are less technical - as and when new updates are made this is becoming easier however.

Zoho Desk
GC
User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Discussions
Inline Manual
Inline Manual Discussions
Monty the Mongoose crying
Inline Manual has no discussions with answers
Zoho Desk
Zoho Desk Discussions
Where do I find training VDO?
3 comments
Anoloth (Bic) P.
AP
This might be of help too, Anoloth https://www.zoho.com/desk/trial-room.htmlRead more
Is it possible for you to make integration with G suite a breeze?
2 comments
Daniel Kaminski de S.
DS
how do i use chat
2 comments
ID
What chat are you speaking of?Read more
Screenshots
Inline Manual
Inline Manual Screenshots
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