Compare Inline Manual and Zoho Desk
 Inline Manual |  Zoho Desk Optimized for quick response | |
| Star Rating | Inline Manual | Zoho Desk |
| Market Segments | Inline Manual Small-Business (52.6% of reviews) | Zoho Desk Small-Business (70.6% of reviews) |
| Entry Level Price | Inline Manual Upon request | Zoho Desk $0 for 3 agents |
Inline Manual vs Zoho Desk
When assessing the two solutions, reviewers found Zoho Desk easier to use. However, reviewers felt that the products are equally easy to set up and administer. Finally, reviewers preferred doing business with Inline Manual overall.
- Reviewers felt that Inline Manual meets the needs of their business better than Zoho Desk.
- When comparing quality of ongoing product support, reviewers felt that Inline Manual is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Zoho Desk over Inline Manual.
Whenever I do run into issues/questions, their support is next level. They respond instantly and are very helpful and kind.
The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...
Takes a little while to get to grips with the onboarding tool especially for some of our team who are less technical - as and when new updates are made this is becoming easier however.
I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...
