4.6 out of 5
4.4 out of 5
Optimized for quick response
|Entry Level Price|
When assessing the two solutions, reviewers found Zoho Desk easier to use. However, reviewers felt that the products are equally easy to set up and administer. Finally, reviewers preferred doing business with Inline Manual overall.
Whenever I do run into issues/questions, their support is next level. They respond instantly and are very helpful and kind.
The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...
Takes a little while to get to grips with the onboarding tool especially for some of our team who are less technical - as and when new updates are made this is becoming easier however.
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