Compare Inline Manual, Zendesk Support, and Zoho Desk

Pricing

 
STANDARD
$59
per month
Essential
$5
/month
FREE
$0
/agent/month
 
STANDARD PRO
$158
per month
Team
$19
/month
PROFESSIONAL
$12
/agent/month
 
ENTERPRISE
from $1220
per month
Professional
$49
/month
ENTERPRISE
$25
/agent/month
 
Enterprise
$99
/month
 
Free Trial
Free Trial
Free Trial
Inline Manual
STANDARD
$59per month
STANDARD PRO
$158per month
ENTERPRISE
from $1220per month
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
8.7
8.7
Ease of Use
Ease of Use
7.6
8.6
8.5
Ease of Setup
Ease of Setup
8.1
8.2
8.1
Ease of Admin
Ease of Admin
8.1
8.3
8.4
Quality of Support
Quality of Support
9.8
8.3
8.2
Ease of Doing Business With
Ease of Doing Business With
9.7
8.4
8.5
Product Direction (% positive)
Product Direction (% positive)
10.0
7.6
8.7
Meets Requirements
Inline Manual
8.8
Zendesk Support
8.7
Zoho Desk
8.7
Ease of Use
Inline Manual
7.6
Zendesk Support
8.6
Zoho Desk
8.5
Ease of Setup
Inline Manual
8.1
Zendesk Support
8.2
Zoho Desk
8.1
Ease of Admin
Inline Manual
8.1
Zendesk Support
8.3
Zoho Desk
8.4
Quality of Support
Inline Manual
9.8
Zendesk Support
8.3
Zoho Desk
8.2
Ease of Doing Business With
Inline Manual
9.7
Zendesk Support
8.4
Zoho Desk
8.5
Product Direction (% positive)
Inline Manual
10.0
Zendesk Support
7.6
Zoho Desk
8.7

Features

Knowledge Share
Knowledge Base
Inline Manual
Not enough data available
Zendesk Support
8.6
Zoho Desk
8.7
Searchable Articles
Inline Manual
Not enough data available
Zendesk Support
8.6
Zoho Desk
8.7
Community Forums
Inline Manual
Not enough data available
Zendesk Support
8.3
Zoho Desk
8.4
Interactive FAQs & Forums
Inline Manual
Not enough data available
Zendesk Support
8.3
Zoho Desk
8.6
Interaction
Web Portals
Inline Manual
Not enough data available
Zendesk Support
8.6
Zoho Desk
8.6
Forum to Reponse
Inline Manual
Not enough data available
Zendesk Support
8.5
Zoho Desk
8.5
Tickets and Tagging
Inline Manual
Not enough data available
Zendesk Support
8.9
Zoho Desk
8.8
Live Chat
Inline Manual
Not enough data available
Zendesk Support
8.6
Zoho Desk
8.7

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
57.1%
38.2%
70.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
45.0%
23.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
16.8%
5.6%
Inline Manual
Small-Business
57.1%
Mid-Market
28.6%
Enterprise
14.3%
Zendesk Support
Small-Business
38.2%
Mid-Market
45.0%
Enterprise
16.8%
Zoho Desk
Small-Business
70.5%
Mid-Market
23.9%
Enterprise
5.6%

Reviewers' Industry

 
Computer Software
50.0%
Computer Software
17.5%
Information Technology and Services
23.4%
 
Marketing and Advertising
12.5%
Information Technology and Services
15.2%
Computer Software
10.4%
 
Investment Management
12.5%
Internet
9.9%
Telecommunications
3.9%
 
Health, Wellness and Fitness
12.5%
Marketing and Advertising
4.7%
Internet
3.9%
 
Financial Services
12.5%
Retail
3.5%
Marketing and Advertising
3.8%
 
Other
0.0%
Other
49.2%
Other
54.6%
Inline Manual
Computer Software
50.0%
Marketing and Advertising
12.5%
Investment Management
12.5%
Health, Wellness and Fitness
12.5%
Financial Services
12.5%
Other
0.0%
Zendesk Support
Computer Software
17.5%
Information Technology and Services
15.2%
Internet
9.9%
Marketing and Advertising
4.7%
Retail
3.5%
Other
49.2%
Zoho Desk
Information Technology and Services
23.4%
Computer Software
10.4%
Telecommunications
3.9%
Internet
3.9%
Marketing and Advertising
3.8%
Other
54.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Computer Software

Whenever I do run into issues/questions, their support is next level. They respond instantly and are very helpful and kind.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

G2 User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Most Helpful Critical Review
Most Helpful Critical Review
Marc S.
Administrator in Marketing and Advertising

Takes a little while to get to grips with the onboarding tool especially for some of our team who are less technical - as and when new updates are made this is becoming easier however.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
Inline Manual
Most Helpful Favorable Review
G2 User in Computer Software

Whenever I do run into issues/questions, their support is next level. They respond instantly and are very helpful and kind.

Most Helpful Critical Review
Marc S.
Administrator in Marketing and Advertising

Takes a little while to get to grips with the onboarding tool especially for some of our team who are less technical - as and when new updates are made this is becoming easier however.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Zoho Desk
Most Helpful Favorable Review
G2 User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Most Helpful Critical Review
G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Screenshots

 
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Videos

 No videos providedNo videos provided
Inline Manual
No videos provided
Zendesk Support
No videos provided
Zoho Desk

Downloads

 No downloads providedNo downloads providedNo downloads provided
Inline Manual
No downloads provided
Zendesk Support
No downloads provided
Zoho Desk
No downloads provided
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