Compare Inline Manual, Zendesk Support, and TeamSupport

Pricing

 
STANDARD
$59
per month
Essential
$5
/month
Support Desk
$50
/ agent / month billed annually
 
STANDARD PRO
$158
per month
Team
$19
/month
Enterprise
$65
/ agent / month billed annually
 
ENTERPRISE
from $1220
per month
Professional
$49
/month
Private Cloud
Custom
Contact Us for Pricing
 
Enterprise
$99
/month
 
Free Trial
Free Trial
Free Trial
Inline Manual
STANDARD
$59per month
STANDARD PRO
$158per month
ENTERPRISE
from $1220per month
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
8.7
8.6
Ease of Use
Ease of Use
7.6
8.6
8.7
Ease of Setup
Ease of Setup
8.1
8.2
8.3
Ease of Admin
Ease of Admin
8.1
8.3
8.7
Quality of Support
Quality of Support
9.8
8.3
8.8
Ease of Doing Business With
Ease of Doing Business With
9.7
8.4
9.2
Product Direction (% positive)
Product Direction (% positive)
10.0
7.6
9.0
Meets Requirements
Inline Manual
8.8
Zendesk Support
8.7
TeamSupport
8.6
Ease of Use
Inline Manual
7.6
Zendesk Support
8.6
TeamSupport
8.7
Ease of Setup
Inline Manual
8.1
Zendesk Support
8.2
TeamSupport
8.3
Ease of Admin
Inline Manual
8.1
Zendesk Support
8.3
TeamSupport
8.7
Quality of Support
Inline Manual
9.8
Zendesk Support
8.3
TeamSupport
8.8
Ease of Doing Business With
Inline Manual
9.7
Zendesk Support
8.4
TeamSupport
9.2
Product Direction (% positive)
Inline Manual
10.0
Zendesk Support
7.6
TeamSupport
9.0

Features

Knowledge Share
Knowledge Base
Inline Manual
Not enough data available
Zendesk Support
8.6
TeamSupport
8.3
Searchable Articles
Inline Manual
Not enough data available
Zendesk Support
8.6
TeamSupport
8.3
Community Forums
Inline Manual
Not enough data available
Zendesk Support
8.3
TeamSupport
8.0
Interactive FAQs & Forums
Inline Manual
Not enough data available
Zendesk Support
8.3
TeamSupport
8.3
Interaction
Web Portals
Inline Manual
Not enough data available
Zendesk Support
8.6
TeamSupport
8.7
Forum to Reponse
Inline Manual
Not enough data available
Zendesk Support
8.5
TeamSupport
8.4
Tickets and Tagging
Inline Manual
Not enough data available
Zendesk Support
8.9
TeamSupport
8.9
Live Chat
Inline Manual
Not enough data available
Zendesk Support
8.6
TeamSupport
8.3

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
57.1%
38.2%
40.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
45.0%
46.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
16.8%
12.4%
Inline Manual
Small-Business
57.1%
Mid-Market
28.6%
Enterprise
14.3%
Zendesk Support
Small-Business
38.2%
Mid-Market
45.0%
Enterprise
16.8%
TeamSupport
Small-Business
40.6%
Mid-Market
46.9%
Enterprise
12.4%

Reviewers' Industry

 
Computer Software
50.0%
Computer Software
17.5%
Computer Software
26.7%
 
Marketing and Advertising
12.5%
Information Technology and Services
15.2%
Information Technology and Services
21.2%
 
Investment Management
12.5%
Internet
9.9%
Internet
5.4%
 
Health, Wellness and Fitness
12.5%
Marketing and Advertising
4.7%
Financial Services
4.2%
 
Financial Services
12.5%
Retail
3.5%
Hospitality
3.7%
 
Other
0.0%
Other
49.2%
Other
38.7%
Inline Manual
Computer Software
50.0%
Marketing and Advertising
12.5%
Investment Management
12.5%
Health, Wellness and Fitness
12.5%
Financial Services
12.5%
Other
0.0%
Zendesk Support
Computer Software
17.5%
Information Technology and Services
15.2%
Internet
9.9%
Marketing and Advertising
4.7%
Retail
3.5%
Other
49.2%
TeamSupport
Computer Software
26.7%
Information Technology and Services
21.2%
Internet
5.4%
Financial Services
4.2%
Hospitality
3.7%
Other
38.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Computer Software

Whenever I do run into issues/questions, their support is next level. They respond instantly and are very helpful and kind.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Marc S.
Administrator in Marketing and Advertising

Takes a little while to get to grips with the onboarding tool especially for some of our team who are less technical - as and when new updates are made this is becoming easier however.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

G2 User in Hospital & Health Care

some enhancements not really necessary, for example: the color alphabet is not useful, whereas, alphabetizing customer/contact would be a great enhancement.

 
Inline Manual
Most Helpful Favorable Review
G2 User in Computer Software

Whenever I do run into issues/questions, their support is next level. They respond instantly and are very helpful and kind.

Most Helpful Critical Review
Marc S.
Administrator in Marketing and Advertising

Takes a little while to get to grips with the onboarding tool especially for some of our team who are less technical - as and when new updates are made this is becoming easier however.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 User in Hospital & Health Care

some enhancements not really necessary, for example: the color alphabet is not useful, whereas, alphabetizing customer/contact would be a great enhancement.

Screenshots

 
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Videos

 No videos providedNo videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Inline Manual
No videos provided
Zendesk Support
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Downloads

Inline Manual
No downloads provided
Zendesk Support
No downloads provided
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