Compare Inline Manual, Zendesk Support, and Help Scout

Pricing

 
STANDARD
$59
per month
Essential
$5
/month
Standard
$15
user/month
 
STANDARD PRO
$158
per month
Team
$19
/month
Plus
$27
user/month
 
ENTERPRISE
from $1220
per month
Professional
$49
/month
Basic
$8
user/month
 
Enterprise
$99
/month
 
Free Trial
Free Trial
Free Trial Unavailable
Inline Manual
STANDARD
$59per month
STANDARD PRO
$158per month
ENTERPRISE
from $1220per month
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
Help Scout
Standard
$15user/month
Plus
$27user/month
Basic
$8user/month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.6
8.7
8.5
Ease of Use
Ease of Use
7.5
8.6
9.2
Ease of Setup
Ease of Setup
8.0
8.2
8.8
Ease of Admin
Ease of Admin
8.3
8.3
8.8
Quality of Support
Quality of Support
9.7
8.3
8.8
Ease of Doing Business With
Ease of Doing Business With
9.7
8.4
8.9
Product Direction (% positive)
Product Direction (% positive)
10.0
7.6
7.8
Meets Requirements
Inline Manual
8.6
Zendesk Support
8.7
Help Scout
8.5
Ease of Use
Inline Manual
7.5
Zendesk Support
8.6
Help Scout
9.2
Ease of Setup
Inline Manual
8.0
Zendesk Support
8.2
Help Scout
8.8
Ease of Admin
Inline Manual
8.3
Zendesk Support
8.3
Help Scout
8.8
Quality of Support
Inline Manual
9.7
Zendesk Support
8.3
Help Scout
8.8
Ease of Doing Business With
Inline Manual
9.7
Zendesk Support
8.4
Help Scout
8.9
Product Direction (% positive)
Inline Manual
10.0
Zendesk Support
7.6
Help Scout
7.8

Features

Knowledge Share
Knowledge Base
Inline Manual
Not enough data available
Zendesk Support
8.6
Help Scout
8.7
Searchable Articles
Inline Manual
Not enough data available
Zendesk Support
8.6
Help Scout
8.0
Community Forums
Inline Manual
Not enough data available
Zendesk Support
8.3
Help Scout
8.4
Interactive FAQs & Forums
Inline Manual
Not enough data available
Zendesk Support
8.3
Help Scout
8.1
Interaction
Web Portals
Inline Manual
Not enough data available
Zendesk Support
8.6
Help Scout
8.8
Forum to Reponse
Inline Manual
Not enough data available
Zendesk Support
8.5
Help Scout
8.2
Tickets and Tagging
Inline Manual
Not enough data available
Zendesk Support
8.9
Help Scout
8.7
Live Chat
Inline Manual
Not enough data available
Zendesk Support
8.6
Help Scout
6.7

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
38.3%
54.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
44.9%
39.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
16.7%
16.8%
6.1%
Inline Manual
Small-Business
50.0%
Mid-Market
33.3%
Enterprise
16.7%
Zendesk Support
Small-Business
38.3%
Mid-Market
44.9%
Enterprise
16.8%
Help Scout
Small-Business
54.4%
Mid-Market
39.5%
Enterprise
6.1%

Reviewers' Industry

 
Computer Software
42.9%
Computer Software
17.5%
Computer Software
22.5%
 
Marketing and Advertising
14.3%
Information Technology and Services
15.2%
Internet
17.1%
 
Investment Management
14.3%
Internet
9.9%
Information Technology and Services
8.0%
 
Health, Wellness and Fitness
14.3%
Marketing and Advertising
4.7%
Marketing and Advertising
5.9%
 
Financial Services
14.3%
Retail
3.5%
Real Estate
4.8%
 
Other
0.0%
Other
49.2%
Other
41.7%
Inline Manual
Computer Software
42.9%
Marketing and Advertising
14.3%
Investment Management
14.3%
Health, Wellness and Fitness
14.3%
Financial Services
14.3%
Other
0.0%
Zendesk Support
Computer Software
17.5%
Information Technology and Services
15.2%
Internet
9.9%
Marketing and Advertising
4.7%
Retail
3.5%
Other
49.2%
Help Scout
Computer Software
22.5%
Internet
17.1%
Information Technology and Services
8.0%
Marketing and Advertising
5.9%
Real Estate
4.8%
Other
41.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Computer Software

Whenever I do run into issues/questions, their support is next level. They respond instantly and are very helpful and kind.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Most Helpful Critical Review
Marc S.
Administrator in Marketing and Advertising

Takes a little while to get to grips with the onboarding tool especially for some of our team who are less technical - as and when new updates are made this is becoming easier however.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

G2 User

Ironically, the simplicity of Help Scout is also the worst part. There are not many app integrations, and a lot of their functions are relatively new. They have a mobile app, but there is no chat support on the app.

 
Inline Manual
Most Helpful Favorable Review
G2 User in Computer Software

Whenever I do run into issues/questions, their support is next level. They respond instantly and are very helpful and kind.

Most Helpful Critical Review
Marc S.
Administrator in Marketing and Advertising

Takes a little while to get to grips with the onboarding tool especially for some of our team who are less technical - as and when new updates are made this is becoming easier however.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
G2 User

Ironically, the simplicity of Help Scout is also the worst part. There are not many app integrations, and a lot of their functions are relatively new. They have a mobile app, but there is no chat support on the app.

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