Compare Inline Manual, Zendesk Support, and HappyFox

Pricing

 
STANDARD
$59
per month
Essential
$5
/month
Mighty
$29
per staff / month
 
STANDARD PRO
$158
per month
Team
$19
/month
Fantastic
$49
per staff / month
 
ENTERPRISE
from $1220
per month
Professional
$49
/month
Enterprise
$69
per staff / month
 
Enterprise
$99
/month
Enterprise Plus
$89
per staff / month
 
Free Trial
Free Trial
Free Trial Unavailable
Inline Manual
STANDARD
$59per month
STANDARD PRO
$158per month
ENTERPRISE
from $1220per month
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.6
8.7
8.9
Ease of Use
Ease of Use
7.5
8.6
9.3
Ease of Setup
Ease of Setup
8.0
8.2
8.9
Ease of Admin
Ease of Admin
8.3
8.3
9.1
Quality of Support
Quality of Support
9.7
8.3
9.2
Ease of Doing Business With
Ease of Doing Business With
9.7
8.4
9.3
Product Direction (% positive)
Product Direction (% positive)
10.0
7.6
9.2
Meets Requirements
Inline Manual
8.6
Zendesk Support
8.7
HappyFox
8.9
Ease of Use
Inline Manual
7.5
Zendesk Support
8.6
HappyFox
9.3
Ease of Setup
Inline Manual
8.0
Zendesk Support
8.2
HappyFox
8.9
Ease of Admin
Inline Manual
8.3
Zendesk Support
8.3
HappyFox
9.1
Quality of Support
Inline Manual
9.7
Zendesk Support
8.3
HappyFox
9.2
Ease of Doing Business With
Inline Manual
9.7
Zendesk Support
8.4
HappyFox
9.3
Product Direction (% positive)
Inline Manual
10.0
Zendesk Support
7.6
HappyFox
9.2

Features

Knowledge Share
Knowledge Base
Inline Manual
Not enough data available
Zendesk Support
8.6
HappyFox
8.6
Searchable Articles
Inline Manual
Not enough data available
Zendesk Support
8.6
HappyFox
8.9
Community Forums
Inline Manual
Not enough data available
Zendesk Support
8.3
HappyFox
Not enough data available
Interactive FAQs & Forums
Inline Manual
Not enough data available
Zendesk Support
8.3
HappyFox
Not enough data available
Interaction
Web Portals
Inline Manual
Not enough data available
Zendesk Support
8.6
HappyFox
7.7
Forum to Reponse
Inline Manual
Not enough data available
Zendesk Support
8.5
HappyFox
8.2
Tickets and Tagging
Inline Manual
Not enough data available
Zendesk Support
8.9
HappyFox
9.4
Live Chat
Inline Manual
Not enough data available
Zendesk Support
8.6
HappyFox
8.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
38.3%
45.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
44.9%
39.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
16.7%
16.8%
15.2%
Inline Manual
Small-Business
50.0%
Mid-Market
33.3%
Enterprise
16.7%
Zendesk Support
Small-Business
38.3%
Mid-Market
44.9%
Enterprise
16.8%
HappyFox
Small-Business
45.5%
Mid-Market
39.4%
Enterprise
15.2%

Reviewers' Industry

 
Computer Software
42.9%
Computer Software
17.5%
Information Technology and Services
14.6%
 
Marketing and Advertising
14.3%
Information Technology and Services
15.2%
Computer Software
12.0%
 
Investment Management
14.3%
Internet
9.9%
Higher Education
6.3%
 
Health, Wellness and Fitness
14.3%
Marketing and Advertising
4.7%
Real Estate
3.8%
 
Financial Services
14.3%
Retail
3.5%
Education Management
3.8%
 
Other
0.0%
Other
49.2%
Other
59.5%
Inline Manual
Computer Software
42.9%
Marketing and Advertising
14.3%
Investment Management
14.3%
Health, Wellness and Fitness
14.3%
Financial Services
14.3%
Other
0.0%
Zendesk Support
Computer Software
17.5%
Information Technology and Services
15.2%
Internet
9.9%
Marketing and Advertising
4.7%
Retail
3.5%
Other
49.2%
HappyFox
Information Technology and Services
14.6%
Computer Software
12.0%
Higher Education
6.3%
Real Estate
3.8%
Education Management
3.8%
Other
59.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Computer Software

Whenever I do run into issues/questions, their support is next level. They respond instantly and are very helpful and kind.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Noah R.
Administrator in Information Technology and Services

*Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding) *Web Access (Can be used from nearly any...

Most Helpful Critical Review
Most Helpful Critical Review
Marc S.
Administrator in Marketing and Advertising

Takes a little while to get to grips with the onboarding tool especially for some of our team who are less technical - as and when new updates are made this is becoming easier however.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

G2 User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

 
Inline Manual
Most Helpful Favorable Review
G2 User in Computer Software

Whenever I do run into issues/questions, their support is next level. They respond instantly and are very helpful and kind.

Most Helpful Critical Review
Marc S.
Administrator in Marketing and Advertising

Takes a little while to get to grips with the onboarding tool especially for some of our team who are less technical - as and when new updates are made this is becoming easier however.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

HappyFox
Most Helpful Favorable Review
Noah R.
Administrator in Information Technology and Services

*Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding) *Web Access (Can be used from nearly any...

Most Helpful Critical Review
G2 User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

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