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Compare Inline Manual, Zendesk Support, Freshdesk, and Zoho Desk

Pricing

 
STANDARD
$59
per month
Essential
$5
/month
Sprout
Free
for UNLIMITED agents
FREE
$0
/agent/month
 
STANDARD PRO
$158
per month
Team
$19
/month
Blossom
$19
/ agent / month billed annually
PROFESSIONAL
$12
/agent/month
 
ENTERPRISE
from $1220
per month
Professional
$49
/month
Garden
$35
/ agent / month billed annually
ENTERPRISE
$25
/agent/month
 
Enterprise
$99
/month
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Free Trial
Free Trial
Inline Manual
STANDARD
$59per month
STANDARD PRO
$158per month
ENTERPRISE
from $1220per month
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
8.7
8.5
8.7
Ease of Use
Ease of Use
7.5
8.6
8.8
8.5
Ease of Setup
Ease of Setup
8.0
8.2
8.6
8.2
Ease of Admin
Ease of Admin
8.3
8.3
8.7
8.4
Quality of Support
Quality of Support
9.7
8.3
8.9
8.2
Ease of Doing Business With
Ease of Doing Business With
9.7
8.4
8.8
8.5
Product Direction (% positive)
Product Direction (% positive)
10.0
7.6
8.6
8.7
Meets Requirements
Inline Manual
8.6
Zendesk Support
8.7
Freshdesk
8.5
Zoho Desk
8.7
Ease of Use
Inline Manual
7.5
Zendesk Support
8.6
Freshdesk
8.8
Zoho Desk
8.5
Ease of Setup
Inline Manual
8.0
Zendesk Support
8.2
Freshdesk
8.6
Zoho Desk
8.2
Ease of Admin
Inline Manual
8.3
Zendesk Support
8.3
Freshdesk
8.7
Zoho Desk
8.4
Quality of Support
Inline Manual
9.7
Zendesk Support
8.3
Freshdesk
8.9
Zoho Desk
8.2
Ease of Doing Business With
Inline Manual
9.7
Zendesk Support
8.4
Freshdesk
8.8
Zoho Desk
8.5
Product Direction (% positive)
Inline Manual
10.0
Zendesk Support
7.6
Freshdesk
8.6
Zoho Desk
8.7

Features

Knowledge Share
Knowledge Base
Inline Manual
Not enough data available
Zendesk Support
8.6
Freshdesk
8.8
Zoho Desk
8.7
Searchable Articles
Inline Manual
Not enough data available
Zendesk Support
8.6
Freshdesk
8.6
Zoho Desk
8.6
Community Forums
Inline Manual
Not enough data available
Zendesk Support
8.2
Freshdesk
8.4
Zoho Desk
8.3
Interactive FAQs & Forums
Inline Manual
Not enough data available
Zendesk Support
8.2
Freshdesk
8.5
Zoho Desk
8.4
Interaction
Web Portals
Inline Manual
Not enough data available
Zendesk Support
8.6
Freshdesk
7.2
Zoho Desk
8.5
Forum to Reponse
Inline Manual
Not enough data available
Zendesk Support
8.5
Freshdesk
8.5
Zoho Desk
8.5
Tickets and Tagging
Inline Manual
Not enough data available
Zendesk Support
8.9
Freshdesk
8.8
Zoho Desk
8.8
Live Chat
Inline Manual
Not enough data available
Zendesk Support
8.6
Freshdesk
8.8
Zoho Desk
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
38.6%
52.7%
71.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
44.6%
36.3%
23.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
16.7%
16.8%
11.0%
5.6%
Inline Manual
Small-Business
50.0%
Mid-Market
33.3%
Enterprise
16.7%
Zendesk Support
Small-Business
38.6%
Mid-Market
44.6%
Enterprise
16.8%
Freshdesk
Small-Business
52.7%
Mid-Market
36.3%
Enterprise
11.0%
Zoho Desk
Small-Business
71.4%
Mid-Market
23.0%
Enterprise
5.6%

Reviewers' Industry

 
Computer Software
42.9%
Computer Software
17.8%
Information Technology and Services
20.4%
Information Technology and Services
23.9%
 
Marketing and Advertising
14.3%
Information Technology and Services
15.3%
Computer Software
14.0%
Computer Software
10.5%
 
Investment Management
14.3%
Internet
10.1%
Internet
5.9%
Telecommunications
4.0%
 
Health, Wellness and Fitness
14.3%
Marketing and Advertising
4.7%
Education Management
3.7%
Marketing and Advertising
3.9%
 
Financial Services
14.3%
Retail
3.3%
E-Learning
3.4%
Internet
3.8%
 
Other
0.0%
Other
48.7%
Other
52.6%
Other
53.8%
Inline Manual
Computer Software
42.9%
Marketing and Advertising
14.3%
Investment Management
14.3%
Health, Wellness and Fitness
14.3%
Financial Services
14.3%
Other
0.0%
Zendesk Support
Computer Software
17.8%
Information Technology and Services
15.3%
Internet
10.1%
Marketing and Advertising
4.7%
Retail
3.3%
Other
48.7%
Freshdesk
Information Technology and Services
20.4%
Computer Software
14.0%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.6%
Zoho Desk
Information Technology and Services
23.9%
Computer Software
10.5%
Telecommunications
4.0%
Marketing and Advertising
3.9%
Internet
3.8%
Other
53.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Investment Management

Very fast developing product with new and new features all the time. It helped a lot to create a best user experience for our customers, although we have a slow onboarding process.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
Inline Manual
Most Helpful Favorable Review
G2 User in Investment Management

Very fast developing product with new and new features all the time. It helped a lot to create a best user experience for our customers, although we have a slow onboarding process.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Zoho Desk
Most Helpful Favorable Review
Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Screenshots

 
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Videos

 No videos providedNo videos provided
Inline Manual
No videos provided
Zendesk Support
No videos provided
Freshdesk
Zoho Desk

Downloads

 No downloads providedNo downloads providedNo downloads provided
Inline Manual
No downloads provided
Zendesk Support
No downloads provided
Zoho Desk
No downloads provided
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Freshdesk
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Zoho Desk
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