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Compare Inline Manual, Vision Helpdesk, and Zoho Desk

Pricing

 
STANDARD
$59
per month
Starter Help Desk
$12
per staff per mo billed annually
FREE
$0
/agent/month
 
STANDARD PRO
$158
per month
Pro Help Desk Software
$20
per staff per mo billed annually
PROFESSIONAL
$12
/agent/month
 
ENTERPRISE
from $1220
per month
Satellite Desk
$24
per staff per mo billed annually
ENTERPRISE
$25
/agent/month
 
Pro Service Desk
$32
per staff per mo billed annually
 
Ent Service Desk
$48
per staff per mo billed annually
 
Free Trial
Free Trial
Free Trial
Inline Manual
STANDARD
$59per month
STANDARD PRO
$158per month
ENTERPRISE
from $1220per month
Free Trial
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
9.3
8.7
Ease of Use
Ease of Use
7.5
9.0
8.5
Ease of Setup
Ease of Setup
8.0
8.8
8.2
Ease of Admin
Ease of Admin
8.3
9.2
8.4
Quality of Support
Quality of Support
9.7
9.6
8.2
Ease of Doing Business With
Ease of Doing Business With
9.7
9.6
8.5
Product Direction (% positive)
Product Direction (% positive)
10.0
9.5
8.7
Meets Requirements
Inline Manual
8.6
Vision Helpdesk
9.3
Zoho Desk
8.7
Ease of Use
Inline Manual
7.5
Vision Helpdesk
9.0
Zoho Desk
8.5
Ease of Setup
Inline Manual
8.0
Vision Helpdesk
8.8
Zoho Desk
8.2
Ease of Admin
Inline Manual
8.3
Vision Helpdesk
9.2
Zoho Desk
8.4
Quality of Support
Inline Manual
9.7
Vision Helpdesk
9.6
Zoho Desk
8.2
Ease of Doing Business With
Inline Manual
9.7
Vision Helpdesk
9.6
Zoho Desk
8.5
Product Direction (% positive)
Inline Manual
10.0
Vision Helpdesk
9.5
Zoho Desk
8.7

Features

Knowledge Share
Knowledge Base
Inline Manual
Not enough data available
Vision Helpdesk
9.2
Zoho Desk
8.7
Searchable Articles
Inline Manual
Not enough data available
Vision Helpdesk
8.9
Zoho Desk
8.6
Community Forums
Inline Manual
Not enough data available
Vision Helpdesk
8.3
Zoho Desk
8.3
Interactive FAQs & Forums
Inline Manual
Not enough data available
Vision Helpdesk
8.3
Zoho Desk
8.4
Interaction
Web Portals
Inline Manual
Not enough data available
Vision Helpdesk
8.9
Zoho Desk
8.5
Forum to Reponse
Inline Manual
Not enough data available
Vision Helpdesk
9.2
Zoho Desk
8.5
Tickets and Tagging
Inline Manual
Not enough data available
Vision Helpdesk
8.9
Zoho Desk
8.8
Live Chat
Inline Manual
Not enough data available
Vision Helpdesk
7.3
Zoho Desk
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
61.7%
71.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
29.8%
23.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
16.7%
8.5%
5.6%
Inline Manual
Small-Business
50.0%
Mid-Market
33.3%
Enterprise
16.7%
Vision Helpdesk
Small-Business
61.7%
Mid-Market
29.8%
Enterprise
8.5%
Zoho Desk
Small-Business
71.4%
Mid-Market
23.1%
Enterprise
5.6%

Reviewers' Industry

 
Computer Software
42.9%
Non-Profit Organization Management
25.9%
Information Technology and Services
24.0%
 
Marketing and Advertising
14.3%
Internet
13.8%
Computer Software
10.4%
 
Investment Management
14.3%
Information Technology and Services
12.1%
Telecommunications
4.0%
 
Health, Wellness and Fitness
14.3%
Individual & Family Services
5.2%
Marketing and Advertising
4.0%
 
Financial Services
14.3%
Education Management
5.2%
Internet
3.8%
 
Other
0.0%
Other
37.9%
Other
53.8%
Inline Manual
Computer Software
42.9%
Marketing and Advertising
14.3%
Investment Management
14.3%
Health, Wellness and Fitness
14.3%
Financial Services
14.3%
Other
0.0%
Vision Helpdesk
Non-Profit Organization Management
25.9%
Internet
13.8%
Information Technology and Services
12.1%
Individual & Family Services
5.2%
Education Management
5.2%
Other
37.9%
Zoho Desk
Information Technology and Services
24.0%
Computer Software
10.4%
Telecommunications
4.0%
Marketing and Advertising
4.0%
Internet
3.8%
Other
53.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eyal S.
Administrator in Financial Services

Great platform that lets us focus on our core business. Its many features, easy implementation and customizable content enable us to create engaging guides for our users that find them very helpful. The amazing responsiveness of the Inline team and the...

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

G2 User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Everything was a bit slow and buggy at times.

G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
Inline Manual
Most Helpful Favorable Review
Eyal S.
Administrator in Financial Services

Great platform that lets us focus on our core business. Its many features, easy implementation and customizable content enable us to create engaging guides for our users that find them very helpful. The amazing responsiveness of the Inline team and the...

Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 User

Everything was a bit slow and buggy at times.

Zoho Desk
Most Helpful Favorable Review
G2 User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Most Helpful Critical Review
G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Screenshots

 
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Videos

 No videos providedNo videos provided
Inline Manual
No videos provided
Vision Helpdesk
No videos provided
Zoho Desk

Downloads

 No downloads providedNo downloads providedNo downloads provided
Inline Manual
No downloads provided
Vision Helpdesk
No downloads provided
Zoho Desk
No downloads provided
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