Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare Inline Manual, Vision Helpdesk, and Zendesk Support

Pricing

 
STANDARD
$59
per month
Starter Help Desk
$12
per staff per mo billed annually
Essential
$5
/month
 
STANDARD PRO
$158
per month
Pro Help Desk Software
$20
per staff per mo billed annually
Team
$19
/month
 
ENTERPRISE
from $1220
per month
Satellite Desk
$24
per staff per mo billed annually
Professional
$49
/month
 
Pro Service Desk
$32
per staff per mo billed annually
Enterprise
$99
/month
 
Ent Service Desk
$48
per staff per mo billed annually
 
Free Trial
Free Trial
Free Trial
Inline Manual
STANDARD
$59per month
STANDARD PRO
$158per month
ENTERPRISE
from $1220per month
Free Trial
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
9.3
8.7
Ease of Use
Ease of Use
7.5
9.0
8.6
Ease of Setup
Ease of Setup
8.0
8.8
8.2
Ease of Admin
Ease of Admin
8.3
9.2
8.3
Quality of Support
Quality of Support
9.7
9.6
8.3
Ease of Doing Business With
Ease of Doing Business With
9.7
9.6
8.4
Product Direction (% positive)
Product Direction (% positive)
10.0
9.5
7.6
Meets Requirements
Inline Manual
8.6
Vision Helpdesk
9.3
Zendesk Support
8.7
Ease of Use
Inline Manual
7.5
Vision Helpdesk
9.0
Zendesk Support
8.6
Ease of Setup
Inline Manual
8.0
Vision Helpdesk
8.8
Zendesk Support
8.2
Ease of Admin
Inline Manual
8.3
Vision Helpdesk
9.2
Zendesk Support
8.3
Quality of Support
Inline Manual
9.7
Vision Helpdesk
9.6
Zendesk Support
8.3
Ease of Doing Business With
Inline Manual
9.7
Vision Helpdesk
9.6
Zendesk Support
8.4
Product Direction (% positive)
Inline Manual
10.0
Vision Helpdesk
9.5
Zendesk Support
7.6

Features

Knowledge Share
Knowledge Base
Inline Manual
Not enough data available
Vision Helpdesk
9.2
Zendesk Support
8.6
Searchable Articles
Inline Manual
Not enough data available
Vision Helpdesk
8.9
Zendesk Support
8.6
Community Forums
Inline Manual
Not enough data available
Vision Helpdesk
8.3
Zendesk Support
8.2
Interactive FAQs & Forums
Inline Manual
Not enough data available
Vision Helpdesk
8.3
Zendesk Support
8.2
Interaction
Web Portals
Inline Manual
Not enough data available
Vision Helpdesk
8.9
Zendesk Support
8.6
Forum to Reponse
Inline Manual
Not enough data available
Vision Helpdesk
9.2
Zendesk Support
8.5
Tickets and Tagging
Inline Manual
Not enough data available
Vision Helpdesk
8.9
Zendesk Support
8.9
Live Chat
Inline Manual
Not enough data available
Vision Helpdesk
7.3
Zendesk Support
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
61.7%
38.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
29.8%
44.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
16.7%
8.5%
16.7%
Inline Manual
Small-Business
50.0%
Mid-Market
33.3%
Enterprise
16.7%
Vision Helpdesk
Small-Business
61.7%
Mid-Market
29.8%
Enterprise
8.5%
Zendesk Support
Small-Business
38.4%
Mid-Market
44.9%
Enterprise
16.7%

Reviewers' Industry

 
Computer Software
42.9%
Non-Profit Organization Management
25.9%
Computer Software
17.8%
 
Marketing and Advertising
14.3%
Internet
13.8%
Information Technology and Services
15.2%
 
Investment Management
14.3%
Information Technology and Services
12.1%
Internet
10.0%
 
Health, Wellness and Fitness
14.3%
Individual & Family Services
5.2%
Marketing and Advertising
4.8%
 
Financial Services
14.3%
Education Management
5.2%
Retail
3.4%
 
Other
0.0%
Other
37.9%
Other
48.8%
Inline Manual
Computer Software
42.9%
Marketing and Advertising
14.3%
Investment Management
14.3%
Health, Wellness and Fitness
14.3%
Financial Services
14.3%
Other
0.0%
Vision Helpdesk
Non-Profit Organization Management
25.9%
Internet
13.8%
Information Technology and Services
12.1%
Individual & Family Services
5.2%
Education Management
5.2%
Other
37.9%
Zendesk Support
Computer Software
17.8%
Information Technology and Services
15.2%
Internet
10.0%
Marketing and Advertising
4.8%
Retail
3.4%
Other
48.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eyal S.
Administrator in Financial Services

Great platform that lets us focus on our core business. Its many features, easy implementation and customizable content enable us to create engaging guides for our users that find them very helpful. The amazing responsiveness of the Inline team and the...

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Everything was a bit slow and buggy at times.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
Inline Manual
Most Helpful Favorable Review
Eyal S.
Administrator in Financial Services

Great platform that lets us focus on our core business. Its many features, easy implementation and customizable content enable us to create engaging guides for our users that find them very helpful. The amazing responsiveness of the Inline team and the...

Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 User

Everything was a bit slow and buggy at times.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
1 of 3
2 of 3
3 of 3
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 5
2 of 5
3 of 5
4 of 5
5 of 5
Ask Inline Manual a QuestionContact Inline ManualRequest More InformationRequest More InformationRequest More InformationRequest More Information