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Compare Inline Manual, Vision Helpdesk, and LiveAgent

Pricing

 
STANDARD
$59
per month
Starter Help Desk
$12
per staff per mo billed annually
All-inclusive
$39/month
User Seat
 
STANDARD PRO
$158
per month
Pro Help Desk Software
$20
per staff per mo billed annually
Ticket+Chat
$29/month
User Seat
 
ENTERPRISE
from $1220
per month
Satellite Desk
$24
per staff per mo billed annually
Ticket
$9/month
User Seat
 
Pro Service Desk
$32
per staff per mo billed annually
 
Ent Service Desk
$48
per staff per mo billed annually
 
Free Trial
Free Trial
Free Trial
Inline Manual
STANDARD
$59per month
STANDARD PRO
$158per month
ENTERPRISE
from $1220per month
Free Trial
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial
LiveAgent
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Ticket
$9/monthUser Seat
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
9.3
8.8
Ease of Use
Ease of Use
7.5
9.0
9.0
Ease of Setup
Ease of Setup
8.0
8.8
8.7
Ease of Admin
Ease of Admin
8.3
9.2
8.9
Quality of Support
Quality of Support
9.7
9.6
9.1
Ease of Doing Business With
Ease of Doing Business With
9.7
9.6
9.1
Product Direction (% positive)
Product Direction (% positive)
10.0
9.5
9.0
Meets Requirements
Inline Manual
8.6
Vision Helpdesk
9.3
LiveAgent
8.8
Ease of Use
Inline Manual
7.5
Vision Helpdesk
9.0
LiveAgent
9.0
Ease of Setup
Inline Manual
8.0
Vision Helpdesk
8.8
LiveAgent
8.7
Ease of Admin
Inline Manual
8.3
Vision Helpdesk
9.2
LiveAgent
8.9
Quality of Support
Inline Manual
9.7
Vision Helpdesk
9.6
LiveAgent
9.1
Ease of Doing Business With
Inline Manual
9.7
Vision Helpdesk
9.6
LiveAgent
9.1
Product Direction (% positive)
Inline Manual
10.0
Vision Helpdesk
9.5
LiveAgent
9.0

Features

Knowledge Share
Knowledge Base
Inline Manual
Not enough data available
Vision Helpdesk
9.2
LiveAgent
9.1
Searchable Articles
Inline Manual
Not enough data available
Vision Helpdesk
8.9
LiveAgent
9.0
Community Forums
Inline Manual
Not enough data available
Vision Helpdesk
8.3
LiveAgent
9.0
Interactive FAQs & Forums
Inline Manual
Not enough data available
Vision Helpdesk
8.3
LiveAgent
8.9
Interaction
Web Portals
Inline Manual
Not enough data available
Vision Helpdesk
8.9
LiveAgent
9.1
Forum to Reponse
Inline Manual
Not enough data available
Vision Helpdesk
9.2
LiveAgent
9.1
Tickets and Tagging
Inline Manual
Not enough data available
Vision Helpdesk
8.9
LiveAgent
9.3
Live Chat
Inline Manual
Not enough data available
Vision Helpdesk
7.3
LiveAgent
9.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
61.7%
62.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
29.8%
24.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
16.7%
8.5%
13.2%
Inline Manual
Small-Business
50.0%
Mid-Market
33.3%
Enterprise
16.7%
Vision Helpdesk
Small-Business
61.7%
Mid-Market
29.8%
Enterprise
8.5%
LiveAgent
Small-Business
62.4%
Mid-Market
24.4%
Enterprise
13.2%

Reviewers' Industry

 
Computer Software
42.9%
Non-Profit Organization Management
25.9%
Information Technology and Services
12.6%
 
Marketing and Advertising
14.3%
Internet
13.8%
Computer Software
7.4%
 
Investment Management
14.3%
Information Technology and Services
12.1%
Internet
5.6%
 
Health, Wellness and Fitness
14.3%
Individual & Family Services
5.2%
Retail
4.4%
 
Financial Services
14.3%
Education Management
5.2%
Marketing and Advertising
4.2%
 
Other
0.0%
Other
37.9%
Other
65.8%
Inline Manual
Computer Software
42.9%
Marketing and Advertising
14.3%
Investment Management
14.3%
Health, Wellness and Fitness
14.3%
Financial Services
14.3%
Other
0.0%
Vision Helpdesk
Non-Profit Organization Management
25.9%
Internet
13.8%
Information Technology and Services
12.1%
Individual & Family Services
5.2%
Education Management
5.2%
Other
37.9%
LiveAgent
Information Technology and Services
12.6%
Computer Software
7.4%
Internet
5.6%
Retail
4.4%
Marketing and Advertising
4.2%
Other
65.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Marc S.
Administrator in Marketing and Advertising

The support given by the team when creating a new tool is excellent, they offer timely help and assistance allowing you to create some really great looking and insightful walkthroughs.

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Investment Management

They are using chrome for the authoring tool i am using safari. Not a big deal...

G2 User

Everything was a bit slow and buggy at times.

G2 User

The learning curve to use platform is a bit more cumbersome than others I've used

 
Inline Manual
Most Helpful Favorable Review
Marc S.
Administrator in Marketing and Advertising

The support given by the team when creating a new tool is excellent, they offer timely help and assistance allowing you to create some really great looking and insightful walkthroughs.

Most Helpful Critical Review
G2 User in Investment Management

They are using chrome for the authoring tool i am using safari. Not a big deal...

Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 User

Everything was a bit slow and buggy at times.

LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
G2 User

The learning curve to use platform is a bit more cumbersome than others I've used

Screenshots

 
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Videos

 No videos providedNo videos provided

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Inline Manual
No videos provided
Vision Helpdesk
No videos provided
LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Downloads

 No downloads providedNo downloads provided
Inline Manual
No downloads provided
Vision Helpdesk
No downloads provided
LiveAgent
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