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Compare Inline Manual, Vision Helpdesk, and Freshdesk

Pricing

 
STANDARD
$59
per month
Starter Help Desk
$12
per staff per mo billed annually
Sprout
Free
for UNLIMITED agents
 
STANDARD PRO
$158
per month
Pro Help Desk Software
$20
per staff per mo billed annually
Blossom
$19
/ agent / month billed annually
 
ENTERPRISE
from $1220
per month
Satellite Desk
$24
per staff per mo billed annually
Garden
$35
/ agent / month billed annually
 
Pro Service Desk
$32
per staff per mo billed annually
Estate
$49
/ agent / month billed annually
 
Ent Service Desk
$48
per staff per mo billed annually
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Free Trial
Inline Manual
STANDARD
$59per month
STANDARD PRO
$158per month
ENTERPRISE
from $1220per month
Free Trial
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
9.3
8.5
Ease of Use
Ease of Use
7.5
9.0
8.8
Ease of Setup
Ease of Setup
8.0
8.8
8.6
Ease of Admin
Ease of Admin
8.3
9.2
8.7
Quality of Support
Quality of Support
9.7
9.6
8.9
Ease of Doing Business With
Ease of Doing Business With
9.7
9.6
8.8
Product Direction (% positive)
Product Direction (% positive)
10.0
9.5
8.6
Meets Requirements
Inline Manual
8.6
Vision Helpdesk
9.3
Freshdesk
8.5
Ease of Use
Inline Manual
7.5
Vision Helpdesk
9.0
Freshdesk
8.8
Ease of Setup
Inline Manual
8.0
Vision Helpdesk
8.8
Freshdesk
8.6
Ease of Admin
Inline Manual
8.3
Vision Helpdesk
9.2
Freshdesk
8.7
Quality of Support
Inline Manual
9.7
Vision Helpdesk
9.6
Freshdesk
8.9
Ease of Doing Business With
Inline Manual
9.7
Vision Helpdesk
9.6
Freshdesk
8.8
Product Direction (% positive)
Inline Manual
10.0
Vision Helpdesk
9.5
Freshdesk
8.6

Features

Knowledge Share
Knowledge Base
Inline Manual
Not enough data available
Vision Helpdesk
9.2
Freshdesk
8.8
Searchable Articles
Inline Manual
Not enough data available
Vision Helpdesk
8.9
Freshdesk
8.6
Community Forums
Inline Manual
Not enough data available
Vision Helpdesk
8.3
Freshdesk
8.4
Interactive FAQs & Forums
Inline Manual
Not enough data available
Vision Helpdesk
8.3
Freshdesk
8.5
Interaction
Web Portals
Inline Manual
Not enough data available
Vision Helpdesk
8.9
Freshdesk
7.2
Forum to Reponse
Inline Manual
Not enough data available
Vision Helpdesk
9.2
Freshdesk
8.5
Tickets and Tagging
Inline Manual
Not enough data available
Vision Helpdesk
8.9
Freshdesk
8.8
Live Chat
Inline Manual
Not enough data available
Vision Helpdesk
7.3
Freshdesk
8.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
61.7%
52.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
29.8%
36.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
16.7%
8.5%
10.9%
Inline Manual
Small-Business
50.0%
Mid-Market
33.3%
Enterprise
16.7%
Vision Helpdesk
Small-Business
61.7%
Mid-Market
29.8%
Enterprise
8.5%
Freshdesk
Small-Business
52.7%
Mid-Market
36.4%
Enterprise
10.9%

Reviewers' Industry

 
Computer Software
42.9%
Non-Profit Organization Management
25.9%
Information Technology and Services
20.4%
 
Marketing and Advertising
14.3%
Internet
13.8%
Computer Software
13.9%
 
Investment Management
14.3%
Information Technology and Services
12.1%
Internet
5.9%
 
Health, Wellness and Fitness
14.3%
Individual & Family Services
5.2%
Education Management
3.7%
 
Financial Services
14.3%
Education Management
5.2%
E-Learning
3.4%
 
Other
0.0%
Other
37.9%
Other
52.7%
Inline Manual
Computer Software
42.9%
Marketing and Advertising
14.3%
Investment Management
14.3%
Health, Wellness and Fitness
14.3%
Financial Services
14.3%
Other
0.0%
Vision Helpdesk
Non-Profit Organization Management
25.9%
Internet
13.8%
Information Technology and Services
12.1%
Individual & Family Services
5.2%
Education Management
5.2%
Other
37.9%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eyal S.
Administrator in Financial Services

Great platform that lets us focus on our core business. Its many features, easy implementation and customizable content enable us to create engaging guides for our users that find them very helpful. The amazing responsiveness of the Inline team and the...

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Everything was a bit slow and buggy at times.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
Inline Manual
Most Helpful Favorable Review
Eyal S.
Administrator in Financial Services

Great platform that lets us focus on our core business. Its many features, easy implementation and customizable content enable us to create engaging guides for our users that find them very helpful. The amazing responsiveness of the Inline team and the...

Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 User

Everything was a bit slow and buggy at times.

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
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Videos

 No videos providedNo videos provided
Inline Manual
No videos provided
Vision Helpdesk
No videos provided
Freshdesk

Downloads

Inline Manual
No downloads provided
Vision Helpdesk
No downloads provided
Ask Inline Manual a QuestionContact Inline ManualRequest More InformationRequest More InformationAsk Freshdesk a QuestionContact Freshdesk