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Compare Inline Manual, UseResponse, and Whatfix

Pricing

 
STANDARD
$59
per month
Enterprise Package
$3000+
per solution
 
STANDARD PRO
$158
per month
Self-Hosted
$899
one-time fee
 
ENTERPRISE
from $1220
per month
Cloud
$15
per agent, per month
 
Free Trial
Free Trial Unavailable
Free Trial
Inline Manual
STANDARD
$59per month
STANDARD PRO
$158per month
ENTERPRISE
from $1220per month
Free Trial
UseResponse
Enterprise Package
$3000+per solution
Self-Hosted
$899one-time fee
Cloud
$15per agent, per month
Free Trial Unavailable
Whatfix
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
9.0
8.9
Ease of Use
Ease of Use
7.5
9.3
8.9
Ease of Setup
Ease of Setup
8.0
9.2
8.1
Ease of Admin
Ease of Admin
8.3
9.2
8.3
Quality of Support
Quality of Support
9.7
9.9
9.9
Ease of Doing Business With
Ease of Doing Business With
9.7
9.8
9.3
Product Direction (% positive)
Product Direction (% positive)
10.0
10.0
9.7
Meets Requirements
Inline Manual
8.6
UseResponse
9.0
Whatfix
8.9
Ease of Use
Inline Manual
7.5
UseResponse
9.3
Whatfix
8.9
Ease of Setup
Inline Manual
8.0
UseResponse
9.2
Whatfix
8.1
Ease of Admin
Inline Manual
8.3
UseResponse
9.2
Whatfix
8.3
Quality of Support
Inline Manual
9.7
UseResponse
9.9
Whatfix
9.9
Ease of Doing Business With
Inline Manual
9.7
UseResponse
9.8
Whatfix
9.3
Product Direction (% positive)
Inline Manual
10.0
UseResponse
10.0
Whatfix
9.7

Features

Knowledge Share
Knowledge Base
Inline Manual
Not enough data available
UseResponse
Not enough data available
Whatfix
9.0
Searchable Articles
Inline Manual
Not enough data available
UseResponse
Not enough data available
Whatfix
9.0
Community Forums
Inline Manual
Not enough data available
UseResponse
Not enough data available
Whatfix
Not enough data available
Interactive FAQs & Forums
Inline Manual
Not enough data available
UseResponse
Not enough data available
Whatfix
8.6
Interaction
Web Portals
Inline Manual
Not enough data available
UseResponse
Not enough data available
Whatfix
9.6
Forum to Reponse
Inline Manual
Not enough data available
UseResponse
Not enough data available
Whatfix
10.0
Tickets and Tagging
Inline Manual
Not enough data available
UseResponse
Not enough data available
Whatfix
10.0
Live Chat
Inline Manual
Not enough data available
UseResponse
Not enough data available
Whatfix
10.0

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
40.0%
41.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
46.7%
34.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
16.7%
13.3%
23.9%
Inline Manual
Small-Business
50.0%
Mid-Market
33.3%
Enterprise
16.7%
UseResponse
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
Whatfix
Small-Business
41.3%
Mid-Market
34.8%
Enterprise
23.9%

Reviewers' Industry

 
Computer Software
42.9%
Information Technology and Services
25.0%
Computer Software
28.1%
 
Marketing and Advertising
14.3%
Semiconductors
10.0%
Information Technology and Services
17.5%
 
Investment Management
14.3%
Internet
10.0%
Consumer Goods
8.8%
 
Health, Wellness and Fitness
14.3%
Higher Education
10.0%
Internet
7.0%
 
Financial Services
14.3%
Financial Services
10.0%
Telecommunications
3.5%
 
Other
0.0%
Other
35.0%
Other
35.1%
Inline Manual
Computer Software
42.9%
Marketing and Advertising
14.3%
Investment Management
14.3%
Health, Wellness and Fitness
14.3%
Financial Services
14.3%
Other
0.0%
UseResponse
Information Technology and Services
25.0%
Semiconductors
10.0%
Internet
10.0%
Higher Education
10.0%
Financial Services
10.0%
Other
35.0%
Whatfix
Computer Software
28.1%
Information Technology and Services
17.5%
Consumer Goods
8.8%
Internet
7.0%
Telecommunications
3.5%
Other
35.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Computer Software

Whenever I do run into issues/questions, their support is next level. They respond instantly and are very helpful and kind.

Kapil M.
Administrator in Financial Services

(1) Host the solution on your server or use the cloud option (2) Easily configurable to suit your needs (3) Exceptional support and service by the UseResponse Team using their own tool (4) Continuously improving the product with the feedback gained (5)...

Mechelle A.
Administrator in Management Consulting

Super easy program to use, adaptable and easy for anyone to learn. The customer service and support is also wonderful. Whenever I have a question, it is answered quickly and everyone is very friendly.

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Computer & Network Security

Nothing really. Perhaps one thing that they could improve is that they might provide customers with a SSL certificate for custom domains instead of asking the customer to provide them with such certificate

Eric W.
Administrator in Music

The flows are quite easy to build, but you still have to write hard code in their integrations panel to make the flows show up in your application as desired. While I did have a lot of help and support from their staff, it did add to the learning curve and...

 
Inline Manual
Most Helpful Favorable Review
G2 User in Computer Software

Whenever I do run into issues/questions, their support is next level. They respond instantly and are very helpful and kind.

UseResponse
Most Helpful Favorable Review
Kapil M.
Administrator in Financial Services

(1) Host the solution on your server or use the cloud option (2) Easily configurable to suit your needs (3) Exceptional support and service by the UseResponse Team using their own tool (4) Continuously improving the product with the feedback gained (5)...

Most Helpful Critical Review
G2 User in Computer & Network Security

Nothing really. Perhaps one thing that they could improve is that they might provide customers with a SSL certificate for custom domains instead of asking the customer to provide them with such certificate

Whatfix
Most Helpful Favorable Review
Mechelle A.
Administrator in Management Consulting

Super easy program to use, adaptable and easy for anyone to learn. The customer service and support is also wonderful. Whenever I have a question, it is answered quickly and everyone is very friendly.

Most Helpful Critical Review
Eric W.
Administrator in Music

The flows are quite easy to build, but you still have to write hard code in their integrations panel to make the flows show up in your application as desired. While I did have a lot of help and support from their staff, it did add to the learning curve and...

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