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Compare Inline Manual, Teamwork Desk, and Zendesk Support

Pricing

 
STANDARD
$59
per month
Starter
$7
per agent, per month (billed annually)
Essential
$5
/month
 
STANDARD PRO
$158
per month
Plus
$13
per agent, per month (billed annually)
Team
$19
/month
 
ENTERPRISE
from $1220
per month
Pro
$25
per agent, per month (billed annually)
Professional
$49
/month
 
Enterprise
Contact Us
Billed annually
Enterprise
$99
/month
 
Free Trial
Free Trial
Free Trial
Inline Manual
STANDARD
$59per month
STANDARD PRO
$158per month
ENTERPRISE
from $1220per month
Free Trial
Teamwork Desk
Starter
$7per agent, per month (billed annually)
Plus
$13per agent, per month (billed annually)
Pro
$25per agent, per month (billed annually)
Enterprise
Contact UsBilled annually
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
8.9
8.7
Ease of Use
Ease of Use
7.5
8.6
8.6
Ease of Setup
Ease of Setup
8.0
8.6
8.2
Ease of Admin
Ease of Admin
8.3
8.9
8.3
Quality of Support
Quality of Support
9.7
8.9
8.3
Ease of Doing Business With
Ease of Doing Business With
9.7
8.9
8.4
Product Direction (% positive)
Product Direction (% positive)
10.0
9.2
7.6
Meets Requirements
Inline Manual
8.6
Teamwork Desk
8.9
Zendesk Support
8.7
Ease of Use
Inline Manual
7.5
Teamwork Desk
8.6
Zendesk Support
8.6
Ease of Setup
Inline Manual
8.0
Teamwork Desk
8.6
Zendesk Support
8.2
Ease of Admin
Inline Manual
8.3
Teamwork Desk
8.9
Zendesk Support
8.3
Quality of Support
Inline Manual
9.7
Teamwork Desk
8.9
Zendesk Support
8.3
Ease of Doing Business With
Inline Manual
9.7
Teamwork Desk
8.9
Zendesk Support
8.4
Product Direction (% positive)
Inline Manual
10.0
Teamwork Desk
9.2
Zendesk Support
7.6

Features

Knowledge Share
Knowledge Base
Inline Manual
Not enough data available
Teamwork Desk
8.9
Zendesk Support
8.6
Searchable Articles
Inline Manual
Not enough data available
Teamwork Desk
8.7
Zendesk Support
8.6
Community Forums
Inline Manual
Not enough data available
Teamwork Desk
Not enough data available
Zendesk Support
8.2
Interactive FAQs & Forums
Inline Manual
Not enough data available
Teamwork Desk
Not enough data available
Zendesk Support
8.2
Interaction
Web Portals
Inline Manual
Not enough data available
Teamwork Desk
8.7
Zendesk Support
8.6
Forum to Reponse
Inline Manual
Not enough data available
Teamwork Desk
Not enough data available
Zendesk Support
8.5
Tickets and Tagging
Inline Manual
Not enough data available
Teamwork Desk
8.9
Zendesk Support
8.9
Live Chat
Inline Manual
Not enough data available
Teamwork Desk
Not enough data available
Zendesk Support
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
80.0%
38.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
17.1%
44.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
16.7%
2.9%
16.8%
Inline Manual
Small-Business
50.0%
Mid-Market
33.3%
Enterprise
16.7%
Teamwork Desk
Small-Business
80.0%
Mid-Market
17.1%
Enterprise
2.9%
Zendesk Support
Small-Business
38.6%
Mid-Market
44.6%
Enterprise
16.8%

Reviewers' Industry

 
Computer Software
42.9%
Marketing and Advertising
23.4%
Computer Software
17.8%
 
Marketing and Advertising
14.3%
Information Technology and Services
19.1%
Information Technology and Services
15.3%
 
Investment Management
14.3%
Internet
8.5%
Internet
10.1%
 
Health, Wellness and Fitness
14.3%
Computer Software
8.5%
Marketing and Advertising
4.7%
 
Financial Services
14.3%
Logistics and Supply Chain
6.4%
Retail
3.3%
 
Other
0.0%
Other
34.0%
Other
48.7%
Inline Manual
Computer Software
42.9%
Marketing and Advertising
14.3%
Investment Management
14.3%
Health, Wellness and Fitness
14.3%
Financial Services
14.3%
Other
0.0%
Teamwork Desk
Marketing and Advertising
23.4%
Information Technology and Services
19.1%
Internet
8.5%
Computer Software
8.5%
Logistics and Supply Chain
6.4%
Other
34.0%
Zendesk Support
Computer Software
17.8%
Information Technology and Services
15.3%
Internet
10.1%
Marketing and Advertising
4.7%
Retail
3.3%
Other
48.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Investment Management

Very fast developing product with new and new features all the time. It helped a lot to create a best user experience for our customers, although we have a slow onboarding process.

G2 User

Teamwork has bought clarity to our support desk, both in terms of individual performance tracking and overall response time improvement

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
Inline Manual
Most Helpful Favorable Review
G2 User in Investment Management

Very fast developing product with new and new features all the time. It helped a lot to create a best user experience for our customers, although we have a slow onboarding process.

Teamwork Desk
Most Helpful Favorable Review
G2 User

Teamwork has bought clarity to our support desk, both in terms of individual performance tracking and overall response time improvement

Most Helpful Critical Review
Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
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