Compare Inline Manual, Teamwork Desk, Whatfix, and Zendesk Support

Pricing

 
STANDARD
$59
per month
Starter
$7
per agent, per month (billed annually)
Essential
$5
/month
 
STANDARD PRO
$158
per month
Plus
$13
per agent, per month (billed annually)
Team
$19
/month
 
ENTERPRISE
from $1220
per month
Pro
$25
per agent, per month (billed annually)
Professional
$49
/month
 
Enterprise
Contact Us
Billed annually
Enterprise
$99
/month
 
Free Trial
Free Trial
Free Trial
Free Trial
Inline Manual
STANDARD
$59per month
STANDARD PRO
$158per month
ENTERPRISE
from $1220per month
Free Trial
Teamwork Desk
Starter
$7per agent, per month (billed annually)
Plus
$13per agent, per month (billed annually)
Pro
$25per agent, per month (billed annually)
Enterprise
Contact UsBilled annually
Free Trial
Whatfix
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
8.8
8.8
8.7
Ease of Use
Ease of Use
7.5
8.5
8.8
8.6
Ease of Setup
Ease of Setup
8.0
8.6
8.1
8.2
Ease of Admin
Ease of Admin
8.3
8.9
8.3
8.3
Quality of Support
Quality of Support
9.7
8.7
9.9
8.3
Ease of Doing Business With
Ease of Doing Business With
9.7
8.9
9.3
8.4
Product Direction (% positive)
Product Direction (% positive)
10.0
8.9
9.7
7.6
Meets Requirements
Inline Manual
8.6
Teamwork Desk
8.8
Whatfix
8.8
Zendesk Support
8.7
Ease of Use
Inline Manual
7.5
Teamwork Desk
8.5
Whatfix
8.8
Zendesk Support
8.6
Ease of Setup
Inline Manual
8.0
Teamwork Desk
8.6
Whatfix
8.1
Zendesk Support
8.2
Ease of Admin
Inline Manual
8.3
Teamwork Desk
8.9
Whatfix
8.3
Zendesk Support
8.3
Quality of Support
Inline Manual
9.7
Teamwork Desk
8.7
Whatfix
9.9
Zendesk Support
8.3
Ease of Doing Business With
Inline Manual
9.7
Teamwork Desk
8.9
Whatfix
9.3
Zendesk Support
8.4
Product Direction (% positive)
Inline Manual
10.0
Teamwork Desk
8.9
Whatfix
9.7
Zendesk Support
7.6

Features

Knowledge Share
Knowledge Base
Inline Manual
Not enough data available
Teamwork Desk
8.9
Whatfix
8.9
Zendesk Support
8.6
Searchable Articles
Inline Manual
Not enough data available
Teamwork Desk
8.7
Whatfix
8.8
Zendesk Support
8.6
Community Forums
Inline Manual
Not enough data available
Teamwork Desk
Not enough data available
Whatfix
Not enough data available
Zendesk Support
8.3
Interactive FAQs & Forums
Inline Manual
Not enough data available
Teamwork Desk
Not enough data available
Whatfix
8.3
Zendesk Support
8.3
Interaction
Web Portals
Inline Manual
Not enough data available
Teamwork Desk
8.7
Whatfix
9.6
Zendesk Support
8.6
Forum to Reponse
Inline Manual
Not enough data available
Teamwork Desk
Not enough data available
Whatfix
9.6
Zendesk Support
8.5
Tickets and Tagging
Inline Manual
Not enough data available
Teamwork Desk
8.9
Whatfix
9.5
Zendesk Support
8.9
Live Chat
Inline Manual
Not enough data available
Teamwork Desk
Not enough data available
Whatfix
9.6
Zendesk Support
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
80.6%
40.8%
38.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
16.7%
34.7%
44.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
16.7%
2.8%
24.5%
16.8%
Inline Manual
Small-Business
50.0%
Mid-Market
33.3%
Enterprise
16.7%
Teamwork Desk
Small-Business
80.6%
Mid-Market
16.7%
Enterprise
2.8%
Whatfix
Small-Business
40.8%
Mid-Market
34.7%
Enterprise
24.5%
Zendesk Support
Small-Business
38.3%
Mid-Market
44.9%
Enterprise
16.8%

Reviewers' Industry

 
Computer Software
42.9%
Marketing and Advertising
22.9%
Computer Software
28.3%
Computer Software
17.5%
 
Marketing and Advertising
14.3%
Information Technology and Services
18.8%
Information Technology and Services
16.7%
Information Technology and Services
15.2%
 
Investment Management
14.3%
Computer Software
10.4%
Consumer Goods
8.3%
Internet
9.9%
 
Health, Wellness and Fitness
14.3%
Internet
8.3%
Internet
6.7%
Marketing and Advertising
4.7%
 
Financial Services
14.3%
Logistics and Supply Chain
6.3%
Telecommunications
3.3%
Retail
3.5%
 
Other
0.0%
Other
33.3%
Other
36.7%
Other
49.2%
Inline Manual
Computer Software
42.9%
Marketing and Advertising
14.3%
Investment Management
14.3%
Health, Wellness and Fitness
14.3%
Financial Services
14.3%
Other
0.0%
Teamwork Desk
Marketing and Advertising
22.9%
Information Technology and Services
18.8%
Computer Software
10.4%
Internet
8.3%
Logistics and Supply Chain
6.3%
Other
33.3%
Whatfix
Computer Software
28.3%
Information Technology and Services
16.7%
Consumer Goods
8.3%
Internet
6.7%
Telecommunications
3.3%
Other
36.7%
Zendesk Support
Computer Software
17.5%
Information Technology and Services
15.2%
Internet
9.9%
Marketing and Advertising
4.7%
Retail
3.5%
Other
49.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Computer Software

Whenever I do run into issues/questions, their support is next level. They respond instantly and are very helpful and kind.

G2 User

It tells you if someone else is working on your ticket

Anthony C.
User in Banking

Easy to use with no training required. it has a strong support system that responses quickly in resolving queries issues. It has many features compared to other competitors that have been reviewed.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Marc S.
Administrator in Marketing and Advertising

Takes a little while to get to grips with the onboarding tool especially for some of our team who are less technical - as and when new updates are made this is becoming easier however.

Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

Tiago C.
User

It's a pity that it doesn't allow some form of export or backup of flows created.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
Inline Manual
Most Helpful Favorable Review
G2 User in Computer Software

Whenever I do run into issues/questions, their support is next level. They respond instantly and are very helpful and kind.

Most Helpful Critical Review
Marc S.
Administrator in Marketing and Advertising

Takes a little while to get to grips with the onboarding tool especially for some of our team who are less technical - as and when new updates are made this is becoming easier however.

Teamwork Desk
Most Helpful Favorable Review
G2 User

It tells you if someone else is working on your ticket

Most Helpful Critical Review
Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

Whatfix
Most Helpful Favorable Review
Anthony C.
User in Banking

Easy to use with no training required. it has a strong support system that responses quickly in resolving queries issues. It has many features compared to other competitors that have been reviewed.

Most Helpful Critical Review
Tiago C.
User

It's a pity that it doesn't allow some form of export or backup of flows created.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

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