Compare Inline Manual, Teamwork Desk, Whatfix, and WalkMe

Pricing

 
STANDARD
$59
per month
Starter
$7
per agent, per month (billed annually)
 
STANDARD PRO
$158
per month
Plus
$13
per agent, per month (billed annually)
 
ENTERPRISE
from $1220
per month
Pro
$25
per agent, per month (billed annually)
 
Enterprise
Contact Us
Billed annually
 
Free Trial
Free Trial
Free Trial
Free Trial Unavailable
Inline Manual
STANDARD
$59per month
STANDARD PRO
$158per month
ENTERPRISE
from $1220per month
Free Trial
Teamwork Desk
Starter
$7per agent, per month (billed annually)
Plus
$13per agent, per month (billed annually)
Pro
$25per agent, per month (billed annually)
Enterprise
Contact UsBilled annually
Free Trial
Whatfix
Free Trial
WalkMe
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.8
8.8
8.8
8.8
Ease of Use
Ease of Use
7.6
8.5
8.8
7.9
Ease of Setup
Ease of Setup
8.1
8.6
8.1
8.0
Ease of Admin
Ease of Admin
8.1
8.9
8.3
8.0
Quality of Support
Quality of Support
9.8
8.7
9.9
8.8
Ease of Doing Business With
Ease of Doing Business With
9.7
8.9
9.3
9.0
Product Direction (% positive)
Product Direction (% positive)
10.0
8.9
9.8
8.9
Meets Requirements
Inline Manual
8.8
Teamwork Desk
8.8
Whatfix
8.8
WalkMe
8.8
Ease of Use
Inline Manual
7.6
Teamwork Desk
8.5
Whatfix
8.8
WalkMe
7.9
Ease of Setup
Inline Manual
8.1
Teamwork Desk
8.6
Whatfix
8.1
WalkMe
8.0
Ease of Admin
Inline Manual
8.1
Teamwork Desk
8.9
Whatfix
8.3
WalkMe
8.0
Quality of Support
Inline Manual
9.8
Teamwork Desk
8.7
Whatfix
9.9
WalkMe
8.8
Ease of Doing Business With
Inline Manual
9.7
Teamwork Desk
8.9
Whatfix
9.3
WalkMe
9.0
Product Direction (% positive)
Inline Manual
10.0
Teamwork Desk
8.9
Whatfix
9.8
WalkMe
8.9

Features

Knowledge Share
Knowledge Base
Inline Manual
Not enough data available
Teamwork Desk
8.9
Whatfix
8.9
WalkMe
8.6
Searchable Articles
Inline Manual
Not enough data available
Teamwork Desk
8.7
Whatfix
8.9
WalkMe
8.4
Community Forums
Inline Manual
Not enough data available
Teamwork Desk
Not enough data available
Whatfix
Not enough data available
WalkMe
7.9
Interactive FAQs & Forums
Inline Manual
Not enough data available
Teamwork Desk
Not enough data available
Whatfix
8.3
WalkMe
8.3
Interaction
Web Portals
Inline Manual
Not enough data available
Teamwork Desk
8.7
Whatfix
9.6
WalkMe
8.3
Forum to Reponse
Inline Manual
Not enough data available
Teamwork Desk
Not enough data available
Whatfix
9.6
WalkMe
8.3
Tickets and Tagging
Inline Manual
Not enough data available
Teamwork Desk
8.9
Whatfix
9.5
WalkMe
8.6
Live Chat
Inline Manual
Not enough data available
Teamwork Desk
Not enough data available
Whatfix
9.6
WalkMe
6.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
57.1%
80.6%
40.0%
32.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
16.7%
36.0%
41.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
2.8%
24.0%
26.2%
Inline Manual
Small-Business
57.1%
Mid-Market
28.6%
Enterprise
14.3%
Teamwork Desk
Small-Business
80.6%
Mid-Market
16.7%
Enterprise
2.8%
Whatfix
Small-Business
40.0%
Mid-Market
36.0%
Enterprise
24.0%
WalkMe
Small-Business
32.3%
Mid-Market
41.5%
Enterprise
26.2%

Reviewers' Industry

 
Computer Software
50.0%
Marketing and Advertising
22.9%
Computer Software
27.9%
Computer Software
24.4%
 
Marketing and Advertising
12.5%
Information Technology and Services
18.8%
Information Technology and Services
16.4%
Information Technology and Services
17.9%
 
Investment Management
12.5%
Computer Software
10.4%
Consumer Goods
8.2%
Telecommunications
6.4%
 
Health, Wellness and Fitness
12.5%
Internet
8.3%
Internet
6.6%
Marketing and Advertising
6.4%
 
Financial Services
12.5%
Logistics and Supply Chain
6.3%
Telecommunications
3.3%
Insurance
6.4%
 
Other
0.0%
Other
33.3%
Other
37.7%
Other
38.5%
Inline Manual
Computer Software
50.0%
Marketing and Advertising
12.5%
Investment Management
12.5%
Health, Wellness and Fitness
12.5%
Financial Services
12.5%
Other
0.0%
Teamwork Desk
Marketing and Advertising
22.9%
Information Technology and Services
18.8%
Computer Software
10.4%
Internet
8.3%
Logistics and Supply Chain
6.3%
Other
33.3%
Whatfix
Computer Software
27.9%
Information Technology and Services
16.4%
Consumer Goods
8.2%
Internet
6.6%
Telecommunications
3.3%
Other
37.7%
WalkMe
Computer Software
24.4%
Information Technology and Services
17.9%
Telecommunications
6.4%
Marketing and Advertising
6.4%
Insurance
6.4%
Other
38.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Computer Software

Whenever I do run into issues/questions, their support is next level. They respond instantly and are very helpful and kind.

Jon B.
Administrator in Internet

The most unique thing I love is that "part-time" agents are free. Part-time being any agent that responds to fewer than 10 tickets a month. That means my devs can all have accounts to get in and look at the occasional ticket, maybe even respond, without...

Darko G.
Administrator in Computer Software

Using Whatfix is very intuitive, but sometimes a bit complex to setup if you need some additional features or workflows. However, the Support guys are very helpful and responsive. We've successfully resolved all issues so far in very short notice.

G2 User in Information Technology and Services

Easy to implement and work with across enterprise SaaS platforms or external website

Most Helpful Critical Review
Most Helpful Critical Review
Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

Phil W.
Executive Sponsor in Computer Software

Analytics is under development (but good) Admin interface Interface can be improved

G2 User in Information Technology and Services

Very expensive.

 
Inline Manual
Most Helpful Favorable Review
G2 User in Computer Software

Whenever I do run into issues/questions, their support is next level. They respond instantly and are very helpful and kind.

Teamwork Desk
Most Helpful Favorable Review
Jon B.
Administrator in Internet

The most unique thing I love is that "part-time" agents are free. Part-time being any agent that responds to fewer than 10 tickets a month. That means my devs can all have accounts to get in and look at the occasional ticket, maybe even respond, without...

Most Helpful Critical Review
Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

Whatfix
Most Helpful Favorable Review
Darko G.
Administrator in Computer Software

Using Whatfix is very intuitive, but sometimes a bit complex to setup if you need some additional features or workflows. However, the Support guys are very helpful and responsive. We've successfully resolved all issues so far in very short notice.

Most Helpful Critical Review
Phil W.
Executive Sponsor in Computer Software

Analytics is under development (but good) Admin interface Interface can be improved

WalkMe
Most Helpful Favorable Review
G2 User in Information Technology and Services

Easy to implement and work with across enterprise SaaS platforms or external website

Most Helpful Critical Review
G2 User in Information Technology and Services

Very expensive.

Screenshots

 
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No screenshots provided
Inline Manual
WalkMe
No screenshots provided

Downloads

 No downloads providedNo downloads providedNo downloads providedNo downloads provided
Inline Manual
No downloads provided
Teamwork Desk
No downloads provided
Whatfix
No downloads provided
WalkMe
No downloads provided
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