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Compare Inline Manual, Teamwork Desk, and Whatfix

Pricing

 
STANDARD
$59
per month
Starter
$7
per agent, per month (billed annually)
 
STANDARD PRO
$158
per month
Plus
$13
per agent, per month (billed annually)
 
ENTERPRISE
from $1220
per month
Pro
$25
per agent, per month (billed annually)
 
Enterprise
Contact Us
Billed annually
 
Free Trial
Free Trial
Free Trial
Inline Manual
STANDARD
$59per month
STANDARD PRO
$158per month
ENTERPRISE
from $1220per month
Free Trial
Teamwork Desk
Starter
$7per agent, per month (billed annually)
Plus
$13per agent, per month (billed annually)
Pro
$25per agent, per month (billed annually)
Enterprise
Contact UsBilled annually
Free Trial
Whatfix
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
8.9
8.9
Ease of Use
Ease of Use
7.5
8.6
8.9
Ease of Setup
Ease of Setup
8.0
8.6
8.1
Ease of Admin
Ease of Admin
8.3
8.9
8.3
Quality of Support
Quality of Support
9.7
8.9
9.9
Ease of Doing Business With
Ease of Doing Business With
9.7
8.9
9.3
Product Direction (% positive)
Product Direction (% positive)
10.0
9.2
9.7
Meets Requirements
Inline Manual
8.6
Teamwork Desk
8.9
Whatfix
8.9
Ease of Use
Inline Manual
7.5
Teamwork Desk
8.6
Whatfix
8.9
Ease of Setup
Inline Manual
8.0
Teamwork Desk
8.6
Whatfix
8.1
Ease of Admin
Inline Manual
8.3
Teamwork Desk
8.9
Whatfix
8.3
Quality of Support
Inline Manual
9.7
Teamwork Desk
8.9
Whatfix
9.9
Ease of Doing Business With
Inline Manual
9.7
Teamwork Desk
8.9
Whatfix
9.3
Product Direction (% positive)
Inline Manual
10.0
Teamwork Desk
9.2
Whatfix
9.7

Features

Knowledge Share
Knowledge Base
Inline Manual
Not enough data available
Teamwork Desk
8.9
Whatfix
9.0
Searchable Articles
Inline Manual
Not enough data available
Teamwork Desk
8.7
Whatfix
9.0
Community Forums
Inline Manual
Not enough data available
Teamwork Desk
Not enough data available
Whatfix
Not enough data available
Interactive FAQs & Forums
Inline Manual
Not enough data available
Teamwork Desk
Not enough data available
Whatfix
8.6
Interaction
Web Portals
Inline Manual
Not enough data available
Teamwork Desk
8.7
Whatfix
9.6
Forum to Reponse
Inline Manual
Not enough data available
Teamwork Desk
Not enough data available
Whatfix
10.0
Tickets and Tagging
Inline Manual
Not enough data available
Teamwork Desk
8.9
Whatfix
10.0
Live Chat
Inline Manual
Not enough data available
Teamwork Desk
Not enough data available
Whatfix
10.0

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
80.0%
41.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
17.1%
34.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
16.7%
2.9%
23.9%
Inline Manual
Small-Business
50.0%
Mid-Market
33.3%
Enterprise
16.7%
Teamwork Desk
Small-Business
80.0%
Mid-Market
17.1%
Enterprise
2.9%
Whatfix
Small-Business
41.3%
Mid-Market
34.8%
Enterprise
23.9%

Reviewers' Industry

 
Computer Software
42.9%
Marketing and Advertising
23.4%
Computer Software
28.1%
 
Marketing and Advertising
14.3%
Information Technology and Services
19.1%
Information Technology and Services
17.5%
 
Investment Management
14.3%
Internet
8.5%
Consumer Goods
8.8%
 
Health, Wellness and Fitness
14.3%
Computer Software
8.5%
Internet
7.0%
 
Financial Services
14.3%
Logistics and Supply Chain
6.4%
Telecommunications
3.5%
 
Other
0.0%
Other
34.0%
Other
35.1%
Inline Manual
Computer Software
42.9%
Marketing and Advertising
14.3%
Investment Management
14.3%
Health, Wellness and Fitness
14.3%
Financial Services
14.3%
Other
0.0%
Teamwork Desk
Marketing and Advertising
23.4%
Information Technology and Services
19.1%
Internet
8.5%
Computer Software
8.5%
Logistics and Supply Chain
6.4%
Other
34.0%
Whatfix
Computer Software
28.1%
Information Technology and Services
17.5%
Consumer Goods
8.8%
Internet
7.0%
Telecommunications
3.5%
Other
35.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Computer Software

Whenever I do run into issues/questions, their support is next level. They respond instantly and are very helpful and kind.

Alma B.
Agency in Internet

I love everything Teamwork team has created so far. This is a fantastic app that integrates seamlessly with the rest of Teamworks apps like Teamwork Projects. Love the survey that customers get with the smiley faces.

Eric W.
Administrator in Music

Whatfix has great customer service. Even though I'm sure we are a fairly small account for Whatfix, we were treated as if we were their top client. I've had numerous one-on-one calls with our Customer Success representative and have gotten to know her a bit...

Most Helpful Critical Review
Most Helpful Critical Review
Marc S.
Administrator in Marketing and Advertising

Takes a little while to get to grips with the onboarding tool especially for some of our team who are less technical - as and when new updates are made this is becoming easier however.

Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

G2 User in Internet

More in depth analysis about - if the flow is missed, what can be the causes.

 
Inline Manual
Most Helpful Favorable Review
G2 User in Computer Software

Whenever I do run into issues/questions, their support is next level. They respond instantly and are very helpful and kind.

Most Helpful Critical Review
Marc S.
Administrator in Marketing and Advertising

Takes a little while to get to grips with the onboarding tool especially for some of our team who are less technical - as and when new updates are made this is becoming easier however.

Teamwork Desk
Most Helpful Favorable Review
Alma B.
Agency in Internet

I love everything Teamwork team has created so far. This is a fantastic app that integrates seamlessly with the rest of Teamworks apps like Teamwork Projects. Love the survey that customers get with the smiley faces.

Most Helpful Critical Review
Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

Whatfix
Most Helpful Favorable Review
Eric W.
Administrator in Music

Whatfix has great customer service. Even though I'm sure we are a fairly small account for Whatfix, we were treated as if we were their top client. I've had numerous one-on-one calls with our Customer Success representative and have gotten to know her a bit...

Most Helpful Critical Review
G2 User in Internet

More in depth analysis about - if the flow is missed, what can be the causes.

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