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Compare Inline Manual, Teamwork Desk, and Freshdesk

Pricing

 
STANDARD
$59
per month
Starter
$7
per agent, per month (billed annually)
Sprout
Free
for UNLIMITED agents
 
STANDARD PRO
$158
per month
Plus
$13
per agent, per month (billed annually)
Blossom
$19
/ agent / month billed annually
 
ENTERPRISE
from $1220
per month
Pro
$25
per agent, per month (billed annually)
Garden
$35
/ agent / month billed annually
 
Enterprise
Contact Us
Billed annually
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Free Trial
Inline Manual
STANDARD
$59per month
STANDARD PRO
$158per month
ENTERPRISE
from $1220per month
Free Trial
Teamwork Desk
Starter
$7per agent, per month (billed annually)
Plus
$13per agent, per month (billed annually)
Pro
$25per agent, per month (billed annually)
Enterprise
Contact UsBilled annually
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
8.9
8.5
Ease of Use
Ease of Use
7.5
8.6
8.8
Ease of Setup
Ease of Setup
8.0
8.6
8.6
Ease of Admin
Ease of Admin
8.3
8.9
8.7
Quality of Support
Quality of Support
9.7
8.9
8.9
Ease of Doing Business With
Ease of Doing Business With
9.7
8.9
8.8
Product Direction (% positive)
Product Direction (% positive)
10.0
9.2
8.6
Meets Requirements
Inline Manual
8.6
Teamwork Desk
8.9
Freshdesk
8.5
Ease of Use
Inline Manual
7.5
Teamwork Desk
8.6
Freshdesk
8.8
Ease of Setup
Inline Manual
8.0
Teamwork Desk
8.6
Freshdesk
8.6
Ease of Admin
Inline Manual
8.3
Teamwork Desk
8.9
Freshdesk
8.7
Quality of Support
Inline Manual
9.7
Teamwork Desk
8.9
Freshdesk
8.9
Ease of Doing Business With
Inline Manual
9.7
Teamwork Desk
8.9
Freshdesk
8.8
Product Direction (% positive)
Inline Manual
10.0
Teamwork Desk
9.2
Freshdesk
8.6

Features

Knowledge Share
Knowledge Base
Inline Manual
Not enough data available
Teamwork Desk
8.9
Freshdesk
8.8
Searchable Articles
Inline Manual
Not enough data available
Teamwork Desk
8.7
Freshdesk
8.6
Community Forums
Inline Manual
Not enough data available
Teamwork Desk
Not enough data available
Freshdesk
8.4
Interactive FAQs & Forums
Inline Manual
Not enough data available
Teamwork Desk
Not enough data available
Freshdesk
8.5
Interaction
Web Portals
Inline Manual
Not enough data available
Teamwork Desk
8.7
Freshdesk
7.2
Forum to Reponse
Inline Manual
Not enough data available
Teamwork Desk
Not enough data available
Freshdesk
8.5
Tickets and Tagging
Inline Manual
Not enough data available
Teamwork Desk
8.9
Freshdesk
8.8
Live Chat
Inline Manual
Not enough data available
Teamwork Desk
Not enough data available
Freshdesk
8.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
80.0%
52.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
17.1%
36.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
16.7%
2.9%
11.0%
Inline Manual
Small-Business
50.0%
Mid-Market
33.3%
Enterprise
16.7%
Teamwork Desk
Small-Business
80.0%
Mid-Market
17.1%
Enterprise
2.9%
Freshdesk
Small-Business
52.7%
Mid-Market
36.3%
Enterprise
11.0%

Reviewers' Industry

 
Computer Software
42.9%
Marketing and Advertising
23.4%
Information Technology and Services
20.4%
 
Marketing and Advertising
14.3%
Information Technology and Services
19.1%
Computer Software
14.0%
 
Investment Management
14.3%
Internet
8.5%
Internet
5.9%
 
Health, Wellness and Fitness
14.3%
Computer Software
8.5%
Education Management
3.7%
 
Financial Services
14.3%
Logistics and Supply Chain
6.4%
E-Learning
3.4%
 
Other
0.0%
Other
34.0%
Other
52.6%
Inline Manual
Computer Software
42.9%
Marketing and Advertising
14.3%
Investment Management
14.3%
Health, Wellness and Fitness
14.3%
Financial Services
14.3%
Other
0.0%
Teamwork Desk
Marketing and Advertising
23.4%
Information Technology and Services
19.1%
Internet
8.5%
Computer Software
8.5%
Logistics and Supply Chain
6.4%
Other
34.0%
Freshdesk
Information Technology and Services
20.4%
Computer Software
14.0%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Investment Management

Very fast developing product with new and new features all the time. It helped a lot to create a best user experience for our customers, although we have a slow onboarding process.

G2 User

Teamwork has bought clarity to our support desk, both in terms of individual performance tracking and overall response time improvement

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
Inline Manual
Most Helpful Favorable Review
G2 User in Investment Management

Very fast developing product with new and new features all the time. It helped a lot to create a best user experience for our customers, although we have a slow onboarding process.

Teamwork Desk
Most Helpful Favorable Review
G2 User

Teamwork has bought clarity to our support desk, both in terms of individual performance tracking and overall response time improvement

Most Helpful Critical Review
Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
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Videos

 No videos providedNo videos provided
Inline Manual
No videos provided
Teamwork Desk
No videos provided
Freshdesk

Downloads

Inline Manual
No downloads provided
Teamwork Desk
No downloads provided
Ask Inline Manual a QuestionContact Inline ManualAsk Teamwork Desk a QuestionContact Teamwork DeskAsk Freshdesk a QuestionContact Freshdesk