Inline Manual vs Oracle | G2

Compare Inline Manual vs Oracle Service Cloud (formerly RightNow)

See this
comparison of Inline Manual vs. Oracle Service Cloud (formerly RightNow)
based on data from user reviews. Inline Manual rates 4.9/5 stars with 7 reviews. Oracle Service Cloud (formerly RightNow) rates 3.8/5 stars with 89 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
STANDARD
$86
per month
‐
 
STANDARD PRO
$546
per month
‐
 
ENTERPRISE
from $6515
per month
‐
 
Free Trial
Free Trial Unavailable
Inline Manual
STANDARD
$80per month
STANDARD PRO
$667per month
ENTERPRISE
from $0527per month
Free Trial
Oracle Service Cloud (formerly RightNow)
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
4.0
6.8
Ease of Use
Ease of Use
1.7
4.2
Ease of Setup
Ease of Setup
4.2
7.5
Ease of Admin
Ease of Admin
5.2
0.7
Quality of Support
Quality of Support
5.3
2.7
Ease of Doing Business With
Ease of Doing Business With
3.8
0.6
Product Direction (% positive)
Product Direction (% positive)
12.0
8.3
Meets Requirements
Inline Manual
2.3
Oracle Service Cloud (formerly RightNow)
8.3
Ease of Use
Inline Manual
1.7
Oracle Service Cloud (formerly RightNow)
8.1
Ease of Setup
Inline Manual
6.5
Oracle Service Cloud (formerly RightNow)
0.4
Ease of Admin
Inline Manual
5.3
Oracle Service Cloud (formerly RightNow)
6.5
Quality of Support
Inline Manual
8.1
Oracle Service Cloud (formerly RightNow)
3.2
Ease of Doing Business With
Inline Manual
5.0
Oracle Service Cloud (formerly RightNow)
4.2
Product Direction (% positive)
Inline Manual
67.3
Oracle Service Cloud (formerly RightNow)
3.2

Features

Knowledge Share
Knowledge Base
Inline Manual
Not enough data available
Oracle Service Cloud (formerly RightNow)
5.7
Searchable Articles
Inline Manual
Not enough data available
Oracle Service Cloud (formerly RightNow)
8.7
Community Forums
Inline Manual
Not enough data available
Oracle Service Cloud (formerly RightNow)
4.0
Interactive FAQs & Forums
Inline Manual
Not enough data available
Oracle Service Cloud (formerly RightNow)
8.4
Interaction
Web Portals
Inline Manual
Not enough data available
Oracle Service Cloud (formerly RightNow)
5.0
Forum to Reponse
Inline Manual
Not enough data available
Oracle Service Cloud (formerly RightNow)
5.2
Tickets and Tagging
Inline Manual
Not enough data available
Oracle Service Cloud (formerly RightNow)
4.5
Live Chat
Inline Manual
Not enough data available
Oracle Service Cloud (formerly RightNow)
2.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(43 or fewer emp.)
14.2%
8.4%
Mid-Market (31-2321 emp.)
Mid-Market
(52-1536 emp.)
27.6%
33.2%
Enterprise (> 7410 emp.)
Enterprise
(> 4654 emp.)
62.8%
21.2%
Inline Manual
Small-Business
24.3%
Mid-Market
27.4%
Enterprise
76.7%
Oracle Service Cloud (formerly RightNow)
Small-Business
3.0%
Mid-Market
30.1%
Enterprise
64.8%

Reviewers' Industry

 
Computer Software
25.2%
Retail
35.1%
 
Marketing and Advertising
66.6%
Information Technology and Services
70.3%
 
Investment Management
24.4%
Computer Software
4.2%
 
Health, Wellness and Fitness
28.1%
Financial Services
4.5%
 
Financial Services
17.4%
Consumer Electronics
2.6%
 
Other
8.6%
Other
80.7%
Inline Manual
Computer Software
60.2%
Marketing and Advertising
66.2%
Investment Management
03.8%
Health, Wellness and Fitness
31.1%
Financial Services
16.6%
Other
8.0%
Oracle Service Cloud (formerly RightNow)
Retail
38.4%
Information Technology and Services
36.1%
Computer Software
4.8%
Financial Services
0.6%
Consumer Electronics
4.4%
Other
54.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eyal S.
Administrator in Financial Services

Great platform that lets us focus on our core business. Its many features, easy implementation and customizable content enable us to create engaging guides for our users that find them very helpful. The amazing responsiveness of the Inline team and the...

Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Most Helpful Critical Review
Marc S.
Administrator in Marketing and Advertising

Takes a little while to get to grips with the onboarding tool especially for some of our team who are less technical - as and when new updates are made this is becoming easier however.

Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

 
Inline Manual
Most Helpful Favorable Review
Eyal S.
Administrator in Financial Services

Great platform that lets us focus on our core business. Its many features, easy implementation and customizable content enable us to create engaging guides for our users that find them very helpful. The amazing responsiveness of the Inline team and the...

Most Helpful Critical Review
Marc S.
Administrator in Marketing and Advertising

Takes a little while to get to grips with the onboarding tool especially for some of our team who are less technical - as and when new updates are made this is becoming easier however.

Oracle Service Cloud (formerly RightNow)
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

Screenshots

 
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Inline Manual
Oracle Service Cloud (formerly RightNow)
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