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Compare Inline Manual, Jira Service Desk, and Spiceworks Help Desk

Pricing

 
STANDARD
$59
per month
GET STARTED
$10
/month
Spiceworks Hosts It
Free
 
STANDARD PRO
$158
per month
FOR GROWING TEAMS
$20
/agent/month
YOU HOST IT
Free
 
ENTERPRISE
from $1220
per month
 
Free Trial
Free Trial
Free Trial Unavailable
Inline Manual
STANDARD
$59per month
STANDARD PRO
$158per month
ENTERPRISE
from $1220per month
Free Trial
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial
Spiceworks Help Desk
Spiceworks Hosts It
Free
YOU HOST IT
Free
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.6
8.5
8.6
Ease of Use
Ease of Use
7.5
7.8
8.7
Ease of Setup
Ease of Setup
8.0
7.3
8.7
Ease of Admin
Ease of Admin
8.3
7.4
8.7
Quality of Support
Quality of Support
9.7
8.0
8.4
Ease of Doing Business With
Ease of Doing Business With
9.7
8.2
8.9
Product Direction (% positive)
Product Direction (% positive)
10.0
7.8
8.2
Meets Requirements
Inline Manual
8.6
Jira Service Desk
8.5
Spiceworks Help Desk
8.6
Ease of Use
Inline Manual
7.5
Jira Service Desk
7.8
Spiceworks Help Desk
8.7
Ease of Setup
Inline Manual
8.0
Jira Service Desk
7.3
Spiceworks Help Desk
8.7
Ease of Admin
Inline Manual
8.3
Jira Service Desk
7.4
Spiceworks Help Desk
8.7
Quality of Support
Inline Manual
9.7
Jira Service Desk
8.0
Spiceworks Help Desk
8.4
Ease of Doing Business With
Inline Manual
9.7
Jira Service Desk
8.2
Spiceworks Help Desk
8.9
Product Direction (% positive)
Inline Manual
10.0
Jira Service Desk
7.8
Spiceworks Help Desk
8.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
16.2%
22.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
40.4%
64.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
16.7%
43.4%
12.9%
Inline Manual
Small-Business
50.0%
Mid-Market
33.3%
Enterprise
16.7%
Jira Service Desk
Small-Business
16.2%
Mid-Market
40.4%
Enterprise
43.4%
Spiceworks Help Desk
Small-Business
22.1%
Mid-Market
64.9%
Enterprise
12.9%

Reviewers' Industry

 
Computer Software
42.9%
Information Technology and Services
28.4%
Information Technology and Services
21.3%
 
Marketing and Advertising
14.3%
Computer Software
15.2%
Education Management
7.3%
 
Investment Management
14.3%
Internet
6.1%
Higher Education
5.8%
 
Health, Wellness and Fitness
14.3%
Telecommunications
4.4%
Hospital & Health Care
5.2%
 
Financial Services
14.3%
Financial Services
4.4%
Computer Software
3.2%
 
Other
0.0%
Other
41.6%
Other
57.1%
Inline Manual
Computer Software
42.9%
Marketing and Advertising
14.3%
Investment Management
14.3%
Health, Wellness and Fitness
14.3%
Financial Services
14.3%
Other
0.0%
Jira Service Desk
Information Technology and Services
28.4%
Computer Software
15.2%
Internet
6.1%
Telecommunications
4.4%
Financial Services
4.4%
Other
41.6%
Spiceworks Help Desk
Information Technology and Services
21.3%
Education Management
7.3%
Higher Education
5.8%
Hospital & Health Care
5.2%
Computer Software
3.2%
Other
57.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Computer Software

Whenever I do run into issues/questions, their support is next level. They respond instantly and are very helpful and kind.

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Mike R.
Administrator in Electrical/Electronic Manufacturing

Spiceworks does very well at clientless network device discovery, WMI device discovery and, customizable reporting. Their online community is extremely useful for information and assistance.

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Law Practice

No workflow, missing integration with outlook

ANTOINE F.
User in Financial Services

Although software was very solid for ticketing system, does have a bit of a learning curve for features.

 
Inline Manual
Most Helpful Favorable Review
G2 User in Computer Software

Whenever I do run into issues/questions, their support is next level. They respond instantly and are very helpful and kind.

Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
G2 User in Law Practice

No workflow, missing integration with outlook

Spiceworks Help Desk
Most Helpful Favorable Review
Mike R.
Administrator in Electrical/Electronic Manufacturing

Spiceworks does very well at clientless network device discovery, WMI device discovery and, customizable reporting. Their online community is extremely useful for information and assistance.

Most Helpful Critical Review
ANTOINE F.
User in Financial Services

Although software was very solid for ticketing system, does have a bit of a learning curve for features.

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