Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare Inline Manual, Jira Service Desk, and ServiceNow

Pricing

 
STANDARD
$59
per month
GET STARTED
$10
/month
 
STANDARD PRO
$158
per month
FOR GROWING TEAMS
$20
/agent/month
 
ENTERPRISE
from $1220
per month
 
Free Trial
Free Trial
Free Trial Unavailable
Inline Manual
STANDARD
$59per month
STANDARD PRO
$158per month
ENTERPRISE
from $1220per month
Free Trial
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial
ServiceNow
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.6
8.5
8.4
Ease of Use
Ease of Use
7.5
7.9
7.4
Ease of Setup
Ease of Setup
8.0
7.3
7.2
Ease of Admin
Ease of Admin
8.3
7.4
7.8
Quality of Support
Quality of Support
9.7
8.0
7.9
Ease of Doing Business With
Ease of Doing Business With
9.7
8.2
8.1
Product Direction (% positive)
Product Direction (% positive)
10.0
7.9
7.8
Meets Requirements
Inline Manual
8.6
Jira Service Desk
8.5
ServiceNow
8.4
Ease of Use
Inline Manual
7.5
Jira Service Desk
7.9
ServiceNow
7.4
Ease of Setup
Inline Manual
8.0
Jira Service Desk
7.3
ServiceNow
7.2
Ease of Admin
Inline Manual
8.3
Jira Service Desk
7.4
ServiceNow
7.8
Quality of Support
Inline Manual
9.7
Jira Service Desk
8.0
ServiceNow
7.9
Ease of Doing Business With
Inline Manual
9.7
Jira Service Desk
8.2
ServiceNow
8.1
Product Direction (% positive)
Inline Manual
10.0
Jira Service Desk
7.9
ServiceNow
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
16.3%
3.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
40.6%
17.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
16.7%
43.1%
79.1%
Inline Manual
Small-Business
50.0%
Mid-Market
33.3%
Enterprise
16.7%
Jira Service Desk
Small-Business
16.3%
Mid-Market
40.6%
Enterprise
43.1%
ServiceNow
Small-Business
3.9%
Mid-Market
17.0%
Enterprise
79.1%

Reviewers' Industry

 
Computer Software
42.9%
Information Technology and Services
28.5%
Information Technology and Services
27.7%
 
Marketing and Advertising
14.3%
Computer Software
15.2%
Hospital & Health Care
7.6%
 
Investment Management
14.3%
Internet
6.1%
Higher Education
7.6%
 
Health, Wellness and Fitness
14.3%
Telecommunications
4.2%
Computer Software
6.7%
 
Financial Services
14.3%
Financial Services
4.2%
Financial Services
6.1%
 
Other
0.0%
Other
41.8%
Other
44.4%
Inline Manual
Computer Software
42.9%
Marketing and Advertising
14.3%
Investment Management
14.3%
Health, Wellness and Fitness
14.3%
Financial Services
14.3%
Other
0.0%
Jira Service Desk
Information Technology and Services
28.5%
Computer Software
15.2%
Internet
6.1%
Telecommunications
4.2%
Financial Services
4.2%
Other
41.8%
ServiceNow
Information Technology and Services
27.7%
Hospital & Health Care
7.6%
Higher Education
7.6%
Computer Software
6.7%
Financial Services
6.1%
Other
44.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Investment Management

Very fast developing product with new and new features all the time. It helped a lot to create a best user experience for our customers, although we have a slow onboarding process.

Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Nathan N.
Administrator in Internet

ServiceNow can do anything you want it to. It all depends on the level of effort to make it work the way you want. They continually add feature, and facelifts. Support is great, and we have only had one outage that lasted 2 minutes in the 3 years we have...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Internet

do not currently have any dislikes from this tool

G2 User in Insurance

Everything: ServiceNow has no idea about ITIL, they took ITIL and flipped it upside down. Their system is broken and doesn't work properly. Imagine you go to a car dealer to buy a new car. You pay the money and you get the keys. When you get outside to...

 
Inline Manual
Most Helpful Favorable Review
G2 User in Investment Management

Very fast developing product with new and new features all the time. It helped a lot to create a best user experience for our customers, although we have a slow onboarding process.

Jira Service Desk
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Most Helpful Critical Review
G2 User in Internet

do not currently have any dislikes from this tool

ServiceNow
Most Helpful Favorable Review
Nathan N.
Administrator in Internet

ServiceNow can do anything you want it to. It all depends on the level of effort to make it work the way you want. They continually add feature, and facelifts. Support is great, and we have only had one outage that lasted 2 minutes in the 3 years we have...

Most Helpful Critical Review
G2 User in Insurance

Everything: ServiceNow has no idea about ITIL, they took ITIL and flipped it upside down. Their system is broken and doesn't work properly. Imagine you go to a car dealer to buy a new car. You pay the money and you get the keys. When you get outside to...

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