Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare Inline Manual, Jira Service Desk, and Freshservice

Pricing

 
STANDARD
$59
per month
GET STARTED
$10
/month
BLOSSOM
$19
/agent/month billed yearly
 
STANDARD PRO
$158
per month
FOR GROWING TEAMS
$20
/agent/month
GARDEN
$49
/agent/month billed yearly
 
ENTERPRISE
from $1220
per month
ESTATE
$79
/agent/month billed yearly
 
FOREST
$99
/agent billed yearly
 
Free Trial
Free Trial
Free Trial
Inline Manual
STANDARD
$59per month
STANDARD PRO
$158per month
ENTERPRISE
from $1220per month
Free Trial
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial
Freshservice
BLOSSOM
$19/agent/month billed yearly
GARDEN
$49/agent/month billed yearly
ESTATE
$79/agent/month billed yearly
FOREST
$99/agent billed yearly
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
8.5
8.8
Ease of Use
Ease of Use
7.5
7.8
9.3
Ease of Setup
Ease of Setup
8.0
7.3
8.9
Ease of Admin
Ease of Admin
8.3
7.4
9.0
Quality of Support
Quality of Support
9.7
8.0
9.2
Ease of Doing Business With
Ease of Doing Business With
9.7
8.2
9.1
Product Direction (% positive)
Product Direction (% positive)
10.0
7.8
9.4
Meets Requirements
Inline Manual
8.6
Jira Service Desk
8.5
Freshservice
8.8
Ease of Use
Inline Manual
7.5
Jira Service Desk
7.8
Freshservice
9.3
Ease of Setup
Inline Manual
8.0
Jira Service Desk
7.3
Freshservice
8.9
Ease of Admin
Inline Manual
8.3
Jira Service Desk
7.4
Freshservice
9.0
Quality of Support
Inline Manual
9.7
Jira Service Desk
8.0
Freshservice
9.2
Ease of Doing Business With
Inline Manual
9.7
Jira Service Desk
8.2
Freshservice
9.1
Product Direction (% positive)
Inline Manual
10.0
Jira Service Desk
7.8
Freshservice
9.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
16.2%
20.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
40.4%
60.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
16.7%
43.4%
19.0%
Inline Manual
Small-Business
50.0%
Mid-Market
33.3%
Enterprise
16.7%
Jira Service Desk
Small-Business
16.2%
Mid-Market
40.4%
Enterprise
43.4%
Freshservice
Small-Business
20.9%
Mid-Market
60.1%
Enterprise
19.0%

Reviewers' Industry

 
Computer Software
42.9%
Information Technology and Services
28.4%
Information Technology and Services
21.4%
 
Marketing and Advertising
14.3%
Computer Software
15.2%
Education Management
5.5%
 
Investment Management
14.3%
Internet
6.1%
Hospital & Health Care
4.6%
 
Health, Wellness and Fitness
14.3%
Telecommunications
4.4%
Construction
3.7%
 
Financial Services
14.3%
Financial Services
4.4%
Computer Software
3.7%
 
Other
0.0%
Other
41.6%
Other
61.0%
Inline Manual
Computer Software
42.9%
Marketing and Advertising
14.3%
Investment Management
14.3%
Health, Wellness and Fitness
14.3%
Financial Services
14.3%
Other
0.0%
Jira Service Desk
Information Technology and Services
28.4%
Computer Software
15.2%
Internet
6.1%
Telecommunications
4.4%
Financial Services
4.4%
Other
41.6%
Freshservice
Information Technology and Services
21.4%
Education Management
5.5%
Hospital & Health Care
4.6%
Construction
3.7%
Computer Software
3.7%
Other
61.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Computer Software

Whenever I do run into issues/questions, their support is next level. They respond instantly and are very helpful and kind.

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Rajaraman S.
User in Computer Software

Chargebee chose Freshservice as its ITSM solution to help organize its processes and streamline its change, release, and incident management. Freshservice’s simple and efficient user interface, AWS integration, elegant UI to track incident management and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Law Practice

No workflow, missing integration with outlook

Brandon W.
User in Financial Services

Freshservice is much less customizable than it would appear. While you can create custom fields, it is difficult to use them in an automated workflow. Also, the workflow/products are quite rigid in terms of what you can and cannot do. There are some bugs...

 
Inline Manual
Most Helpful Favorable Review
G2 User in Computer Software

Whenever I do run into issues/questions, their support is next level. They respond instantly and are very helpful and kind.

Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
G2 User in Law Practice

No workflow, missing integration with outlook

Freshservice
Most Helpful Favorable Review
Rajaraman S.
User in Computer Software

Chargebee chose Freshservice as its ITSM solution to help organize its processes and streamline its change, release, and incident management. Freshservice’s simple and efficient user interface, AWS integration, elegant UI to track incident management and...

Most Helpful Critical Review
Brandon W.
User in Financial Services

Freshservice is much less customizable than it would appear. While you can create custom fields, it is difficult to use them in an automated workflow. Also, the workflow/products are quite rigid in terms of what you can and cannot do. There are some bugs...

Screenshots

 
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Videos

 No videos providedNo videos provided
Inline Manual
No videos provided
Jira Service Desk
No videos provided
Freshservice

Downloads

 No downloads providedNo downloads provided
Inline Manual
No downloads provided
Jira Service Desk
No downloads provided
Ask Inline Manual a QuestionContact Inline ManualAsk Jira Service Desk a QuestionContact Jira Service DeskAsk Freshservice a QuestionContact Freshservice