Compare Inline Manual, Jira Service Desk, BMC Remedy, and ServiceNow

Pricing

 
STANDARD
$59
per month
GET STARTED
$10
/month
 
STANDARD PRO
$158
per month
FOR GROWING TEAMS
$20
/agent/month
 
ENTERPRISE
from $1220
per month
 
Free Trial
Free Trial
Free Trial Unavailable
Free Trial Unavailable
Inline Manual
STANDARD
$59per month
STANDARD PRO
$158per month
ENTERPRISE
from $1220per month
Free Trial
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial
BMC Remedy
Free Trial Unavailable
ServiceNow
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.8
8.5
8.0
8.4
Ease of Use
Ease of Use
7.6
7.9
7.1
7.4
Ease of Setup
Ease of Setup
8.1
7.3
6.9
7.2
Ease of Admin
Ease of Admin
8.1
7.4
7.2
7.8
Quality of Support
Quality of Support
9.8
8.0
7.4
7.9
Ease of Doing Business With
Ease of Doing Business With
9.7
8.2
7.9
8.1
Product Direction (% positive)
Product Direction (% positive)
10.0
7.8
5.9
7.8
Meets Requirements
Inline Manual
8.8
Jira Service Desk
8.5
BMC Remedy
8.0
ServiceNow
8.4
Ease of Use
Inline Manual
7.6
Jira Service Desk
7.9
BMC Remedy
7.1
ServiceNow
7.4
Ease of Setup
Inline Manual
8.1
Jira Service Desk
7.3
BMC Remedy
6.9
ServiceNow
7.2
Ease of Admin
Inline Manual
8.1
Jira Service Desk
7.4
BMC Remedy
7.2
ServiceNow
7.8
Quality of Support
Inline Manual
9.8
Jira Service Desk
8.0
BMC Remedy
7.4
ServiceNow
7.9
Ease of Doing Business With
Inline Manual
9.7
Jira Service Desk
8.2
BMC Remedy
7.9
ServiceNow
8.1
Product Direction (% positive)
Inline Manual
10.0
Jira Service Desk
7.8
BMC Remedy
5.9
ServiceNow
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
57.1%
16.1%
4.1%
4.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
40.2%
21.6%
17.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
43.7%
74.3%
79.0%
Inline Manual
Small-Business
57.1%
Mid-Market
28.6%
Enterprise
14.3%
Jira Service Desk
Small-Business
16.1%
Mid-Market
40.2%
Enterprise
43.7%
BMC Remedy
Small-Business
4.1%
Mid-Market
21.6%
Enterprise
74.3%
ServiceNow
Small-Business
4.0%
Mid-Market
17.0%
Enterprise
79.0%

Reviewers' Industry

 
Computer Software
50.0%
Information Technology and Services
28.3%
Information Technology and Services
32.3%
Information Technology and Services
27.5%
 
Marketing and Advertising
12.5%
Computer Software
15.3%
Telecommunications
9.3%
Hospital & Health Care
7.4%
 
Investment Management
12.5%
Internet
6.0%
Hospital & Health Care
6.1%
Higher Education
7.4%
 
Health, Wellness and Fitness
12.5%
Telecommunications
4.3%
Higher Education
4.3%
Computer Software
6.7%
 
Financial Services
12.5%
Financial Services
4.3%
Computer Software
4.3%
Financial Services
6.0%
 
Other
0.0%
Other
41.9%
Other
43.7%
Other
44.8%
Inline Manual
Computer Software
50.0%
Marketing and Advertising
12.5%
Investment Management
12.5%
Health, Wellness and Fitness
12.5%
Financial Services
12.5%
Other
0.0%
Jira Service Desk
Information Technology and Services
28.3%
Computer Software
15.3%
Internet
6.0%
Telecommunications
4.3%
Financial Services
4.3%
Other
41.9%
BMC Remedy
Information Technology and Services
32.3%
Telecommunications
9.3%
Hospital & Health Care
6.1%
Higher Education
4.3%
Computer Software
4.3%
Other
43.7%
ServiceNow
Information Technology and Services
27.5%
Hospital & Health Care
7.4%
Higher Education
7.4%
Computer Software
6.7%
Financial Services
6.0%
Other
44.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Computer Software

Whenever I do run into issues/questions, their support is next level. They respond instantly and are very helpful and kind.

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Michael D.
User in Industrial Automation

We use this product for Work order assignment and review. I like that it is available via a web portal so that our techs can be on site to get information about the work ticket and also search the knowledge base that we built, we are able to post "How to"...

Devon S.
User in Information Technology and Services

ServiceNow's simplicity and ease of access makes clearing tickets easier for technicians as well as making the ticketing system more accessible for users who opt to use the Self-Service. Email alerts are on-point and make managing your queue easy even when...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Financial Services

The user interface of Jura seems to be very dull

G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

Hiren D.
User in Information Technology and Services

The Search ability can be a very tedious task and most of the times a ticket gets re-routed to the default home page. This might not be a problem for some of the use cases where the search fields are more controlled. Frequently there can be a lag while...

 
Inline Manual
Most Helpful Favorable Review
G2 User in Computer Software

Whenever I do run into issues/questions, their support is next level. They respond instantly and are very helpful and kind.

Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
G2 User in Financial Services

The user interface of Jura seems to be very dull

BMC Remedy
Most Helpful Favorable Review
Michael D.
User in Industrial Automation

We use this product for Work order assignment and review. I like that it is available via a web portal so that our techs can be on site to get information about the work ticket and also search the knowledge base that we built, we are able to post "How to"...

Most Helpful Critical Review
G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

ServiceNow
Most Helpful Favorable Review
Devon S.
User in Information Technology and Services

ServiceNow's simplicity and ease of access makes clearing tickets easier for technicians as well as making the ticketing system more accessible for users who opt to use the Self-Service. Email alerts are on-point and make managing your queue easy even when...

Most Helpful Critical Review
Hiren D.
User in Information Technology and Services

The Search ability can be a very tedious task and most of the times a ticket gets re-routed to the default home page. This might not be a problem for some of the use cases where the search fields are more controlled. Frequently there can be a lag while...

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