Compare Inline Manual, Jira Service Desk, BMC Remedy, and Freshservice

Pricing

 
STANDARD
$59
per month
GET STARTED
$10
/month
BLOSSOM
$19
/agent/month billed yearly
 
STANDARD PRO
$158
per month
FOR GROWING TEAMS
$20
/agent/month
GARDEN
$49
/agent/month billed yearly
 
ENTERPRISE
from $1220
per month
ESTATE
$79
/agent/month billed yearly
 
FOREST
$99
/agent billed yearly
 
Free Trial
Free Trial
Free Trial Unavailable
Free Trial
Inline Manual
STANDARD
$59per month
STANDARD PRO
$158per month
ENTERPRISE
from $1220per month
Free Trial
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial
BMC Remedy
Free Trial Unavailable
Freshservice
BLOSSOM
$19/agent/month billed yearly
GARDEN
$49/agent/month billed yearly
ESTATE
$79/agent/month billed yearly
FOREST
$99/agent billed yearly
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
8.5
8.0
8.8
Ease of Use
Ease of Use
7.6
7.9
7.1
9.3
Ease of Setup
Ease of Setup
8.1
7.3
6.9
8.9
Ease of Admin
Ease of Admin
8.1
7.4
7.2
9.0
Quality of Support
Quality of Support
9.8
8.0
7.4
9.2
Ease of Doing Business With
Ease of Doing Business With
9.7
8.2
7.9
9.1
Product Direction (% positive)
Product Direction (% positive)
10.0
7.9
5.9
9.3
Meets Requirements
Inline Manual
8.8
Jira Service Desk
8.5
BMC Remedy
8.0
Freshservice
8.8
Ease of Use
Inline Manual
7.6
Jira Service Desk
7.9
BMC Remedy
7.1
Freshservice
9.3
Ease of Setup
Inline Manual
8.1
Jira Service Desk
7.3
BMC Remedy
6.9
Freshservice
8.9
Ease of Admin
Inline Manual
8.1
Jira Service Desk
7.4
BMC Remedy
7.2
Freshservice
9.0
Quality of Support
Inline Manual
9.8
Jira Service Desk
8.0
BMC Remedy
7.4
Freshservice
9.2
Ease of Doing Business With
Inline Manual
9.7
Jira Service Desk
8.2
BMC Remedy
7.9
Freshservice
9.1
Product Direction (% positive)
Inline Manual
10.0
Jira Service Desk
7.9
BMC Remedy
5.9
Freshservice
9.3

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
57.1%
16.2%
4.1%
20.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
40.1%
21.6%
60.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
43.7%
74.3%
19.7%
Inline Manual
Small-Business
57.1%
Mid-Market
28.6%
Enterprise
14.3%
Jira Service Desk
Small-Business
16.2%
Mid-Market
40.1%
Enterprise
43.7%
BMC Remedy
Small-Business
4.1%
Mid-Market
21.6%
Enterprise
74.3%
Freshservice
Small-Business
20.4%
Mid-Market
60.0%
Enterprise
19.7%

Reviewers' Industry

 
Computer Software
50.0%
Information Technology and Services
28.4%
Information Technology and Services
32.3%
Information Technology and Services
21.1%
 
Marketing and Advertising
12.5%
Computer Software
15.3%
Telecommunications
9.3%
Education Management
5.6%
 
Investment Management
12.5%
Internet
6.0%
Hospital & Health Care
6.1%
Hospital & Health Care
4.6%
 
Health, Wellness and Fitness
12.5%
Telecommunications
4.3%
Higher Education
4.3%
Construction
3.9%
 
Financial Services
12.5%
Financial Services
4.3%
Computer Software
4.3%
Computer Software
3.7%
 
Other
0.0%
Other
41.7%
Other
43.7%
Other
61.0%
Inline Manual
Computer Software
50.0%
Marketing and Advertising
12.5%
Investment Management
12.5%
Health, Wellness and Fitness
12.5%
Financial Services
12.5%
Other
0.0%
Jira Service Desk
Information Technology and Services
28.4%
Computer Software
15.3%
Internet
6.0%
Telecommunications
4.3%
Financial Services
4.3%
Other
41.7%
BMC Remedy
Information Technology and Services
32.3%
Telecommunications
9.3%
Hospital & Health Care
6.1%
Higher Education
4.3%
Computer Software
4.3%
Other
43.7%
Freshservice
Information Technology and Services
21.1%
Education Management
5.6%
Hospital & Health Care
4.6%
Construction
3.9%
Computer Software
3.7%
Other
61.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Investment Management

Very fast developing product with new and new features all the time. It helped a lot to create a best user experience for our customers, although we have a slow onboarding process.

Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Suzanne B.
User in Hospital & Health Care

This software can be configured to do just about anything and is used in many very successful companies.

Rajaraman S.
User in Computer Software

Chargebee chose Freshservice as its ITSM solution to help organize its processes and streamline its change, release, and incident management. Freshservice’s simple and efficient user interface, AWS integration, elegant UI to track incident management and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Computer Software

Slightly more developer involvement than I anticipated, but I think that's how every service is once you start diving into smaller details you are trying to refine.

G2 User in Financial Services

software sometimes buggy. you don't get notifications as expected when following certain work flows.

G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

G2 User

Some features of freshdesk such as the option to disable certain fields are not an option for freshserivce. They were able to help us with hiding some of the category fields but from time to time it will appear/disappear

 
Inline Manual
Most Helpful Favorable Review
G2 User in Investment Management

Very fast developing product with new and new features all the time. It helped a lot to create a best user experience for our customers, although we have a slow onboarding process.

Most Helpful Critical Review
G2 User in Computer Software

Slightly more developer involvement than I anticipated, but I think that's how every service is once you start diving into smaller details you are trying to refine.

Jira Service Desk
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Most Helpful Critical Review
G2 User in Financial Services

software sometimes buggy. you don't get notifications as expected when following certain work flows.

BMC Remedy
Most Helpful Favorable Review
Suzanne B.
User in Hospital & Health Care

This software can be configured to do just about anything and is used in many very successful companies.

Most Helpful Critical Review
G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

Freshservice
Most Helpful Favorable Review
Rajaraman S.
User in Computer Software

Chargebee chose Freshservice as its ITSM solution to help organize its processes and streamline its change, release, and incident management. Freshservice’s simple and efficient user interface, AWS integration, elegant UI to track incident management and...

Most Helpful Critical Review
G2 User

Some features of freshdesk such as the option to disable certain fields are not an option for freshserivce. They were able to help us with hiding some of the category fields but from time to time it will appear/disappear

Screenshots

 
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Videos

 No videos providedNo videos providedNo videos provided
Inline Manual
No videos provided
Jira Service Desk
No videos provided
BMC Remedy
No videos provided
Freshservice

Downloads

 No downloads providedNo downloads providedNo downloads provided
Inline Manual
No downloads provided
Jira Service Desk
No downloads provided
BMC Remedy
No downloads provided
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