Compare Inline Manual vs Jira Service Desk

See this
comparison of Inline Manual vs. Jira Service Desk
based on data from user reviews. Inline Manual rates 4.9/5 stars with 7 reviews. Jira Service Desk rates 4.1/5 stars with 462 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
STANDARD
$59
per month
GET STARTED
$10
/month
 
STANDARD PRO
$158
per month
FOR GROWING TEAMS
$20
/agent/month
 
ENTERPRISE
from $1220
per month
 
Free Trial
Free Trial
Inline Manual
STANDARD
$59per month
STANDARD PRO
$158per month
ENTERPRISE
from $1220per month
Free Trial
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
8.5
Ease of Use
Ease of Use
7.6
7.9
Ease of Setup
Ease of Setup
8.1
7.3
Ease of Admin
Ease of Admin
8.1
7.4
Quality of Support
Quality of Support
9.8
8.0
Ease of Doing Business With
Ease of Doing Business With
9.7
8.2
Product Direction (% positive)
Product Direction (% positive)
10.0
7.8
Meets Requirements
Inline Manual
8.8
Jira Service Desk
8.5
Ease of Use
Inline Manual
7.6
Jira Service Desk
7.9
Ease of Setup
Inline Manual
8.1
Jira Service Desk
7.3
Ease of Admin
Inline Manual
8.1
Jira Service Desk
7.4
Quality of Support
Inline Manual
9.8
Jira Service Desk
8.0
Ease of Doing Business With
Inline Manual
9.7
Jira Service Desk
8.2
Product Direction (% positive)
Inline Manual
10.0
Jira Service Desk
7.8

Features

Knowledge Share
Knowledge Base
Inline Manual
Not enough data available
Jira Service Desk
8.1
Searchable Articles
Inline Manual
Not enough data available
Jira Service Desk
8.0
Community Forums
Inline Manual
Not enough data available
Jira Service Desk
8.0
Interactive FAQs & Forums
Inline Manual
Not enough data available
Jira Service Desk
7.8
Interaction
Web Portals
Inline Manual
Not enough data available
Jira Service Desk
8.1
Forum to Reponse
Inline Manual
Not enough data available
Jira Service Desk
8.1
Tickets and Tagging
Inline Manual
Not enough data available
Jira Service Desk
8.8
Live Chat
Inline Manual
Not enough data available
Jira Service Desk
7.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
57.1%
16.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
40.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
43.2%
Inline Manual
Small-Business
57.1%
Mid-Market
28.6%
Enterprise
14.3%
Jira Service Desk
Small-Business
16.5%
Mid-Market
40.3%
Enterprise
43.2%

Reviewers' Industry

 
Computer Software
42.9%
Information Technology and Services
30.1%
 
Marketing and Advertising
14.3%
Computer Software
14.1%
 
Investment Management
14.3%
Internet
6.3%
 
Health, Wellness and Fitness
14.3%
Financial Services
4.3%
 
Financial Services
14.3%
Telecommunications
3.9%
 
Other
0.0%
Other
41.3%
Inline Manual
Computer Software
42.9%
Marketing and Advertising
14.3%
Investment Management
14.3%
Health, Wellness and Fitness
14.3%
Financial Services
14.3%
Other
0.0%
Jira Service Desk
Information Technology and Services
30.1%
Computer Software
14.1%
Internet
6.3%
Financial Services
4.3%
Telecommunications
3.9%
Other
41.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Investment Management

Very fast developing product with new and new features all the time. It helped a lot to create a best user experience for our customers, although we have a slow onboarding process.

Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Most Helpful Critical Review
Most Helpful Critical Review
Eyal S.
Administrator in Financial Services

No mobile offering yet but as we understood it's coming.

G2 User in Information Technology and Services

Because it's so comprehensive, it's not the most user-friendly, especially when you're using just one small part of its total functionality.

 
Inline Manual
Most Helpful Favorable Review
G2 User in Investment Management

Very fast developing product with new and new features all the time. It helped a lot to create a best user experience for our customers, although we have a slow onboarding process.

Most Helpful Critical Review
Eyal S.
Administrator in Financial Services

No mobile offering yet but as we understood it's coming.

Jira Service Desk
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Most Helpful Critical Review
G2 User in Information Technology and Services

Because it's so comprehensive, it's not the most user-friendly, especially when you're using just one small part of its total functionality.

Screenshots

 
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