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Compare Inline Manual, Issuetrak, and Zendesk Support

Pricing

 
STANDARD
$59
per month
Productivity
$19 (cloud)
mo/user/annual contract
Essential
$5
/month
 
STANDARD PRO
$158
per month
Support Essentials
$49 (Cloud)
mo/agent/annual contract
Team
$19
/month
 
ENTERPRISE
from $1220
per month
Support Ultimate
$59 (Cloud)
mo/agent/annual contract
Professional
$49
/month
 
Enterprise
$99
/month
 
Free Trial
Free Trial
Free Trial
Inline Manual
STANDARD
$59per month
STANDARD PRO
$158per month
ENTERPRISE
from $1220per month
Free Trial
Issuetrak
Productivity
$19 (cloud)mo/user/annual contract
Support Essentials
$49 (Cloud)mo/agent/annual contract
Support Ultimate
$59 (Cloud)mo/agent/annual contract
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
8.0
8.7
Ease of Use
Ease of Use
7.5
8.2
8.6
Ease of Setup
Ease of Setup
8.0
8.0
8.2
Ease of Admin
Ease of Admin
8.3
8.3
8.3
Quality of Support
Quality of Support
9.7
9.0
8.3
Ease of Doing Business With
Ease of Doing Business With
9.7
9.3
8.4
Product Direction (% positive)
Product Direction (% positive)
10.0
7.8
7.6
Meets Requirements
Inline Manual
8.6
Issuetrak
8.0
Zendesk Support
8.7
Ease of Use
Inline Manual
7.5
Issuetrak
8.2
Zendesk Support
8.6
Ease of Setup
Inline Manual
8.0
Issuetrak
8.0
Zendesk Support
8.2
Ease of Admin
Inline Manual
8.3
Issuetrak
8.3
Zendesk Support
8.3
Quality of Support
Inline Manual
9.7
Issuetrak
9.0
Zendesk Support
8.3
Ease of Doing Business With
Inline Manual
9.7
Issuetrak
9.3
Zendesk Support
8.4
Product Direction (% positive)
Inline Manual
10.0
Issuetrak
7.8
Zendesk Support
7.6

Features

Knowledge Share
Knowledge Base
Inline Manual
Not enough data available
Issuetrak
Not enough data available
Zendesk Support
8.6
Searchable Articles
Inline Manual
Not enough data available
Issuetrak
Not enough data available
Zendesk Support
8.6
Community Forums
Inline Manual
Not enough data available
Issuetrak
Not enough data available
Zendesk Support
8.2
Interactive FAQs & Forums
Inline Manual
Not enough data available
Issuetrak
Not enough data available
Zendesk Support
8.2
Interaction
Web Portals
Inline Manual
Not enough data available
Issuetrak
Not enough data available
Zendesk Support
8.6
Forum to Reponse
Inline Manual
Not enough data available
Issuetrak
Not enough data available
Zendesk Support
8.5
Tickets and Tagging
Inline Manual
Not enough data available
Issuetrak
Not enough data available
Zendesk Support
8.9
Live Chat
Inline Manual
Not enough data available
Issuetrak
Not enough data available
Zendesk Support
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
25.5%
38.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
40.0%
44.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
16.7%
34.5%
16.7%
Inline Manual
Small-Business
50.0%
Mid-Market
33.3%
Enterprise
16.7%
Issuetrak
Small-Business
25.5%
Mid-Market
40.0%
Enterprise
34.5%
Zendesk Support
Small-Business
38.5%
Mid-Market
44.7%
Enterprise
16.7%

Reviewers' Industry

 
Computer Software
42.9%
Information Technology and Services
15.4%
Computer Software
17.8%
 
Marketing and Advertising
14.3%
Telecommunications
9.2%
Information Technology and Services
15.3%
 
Investment Management
14.3%
Hospital & Health Care
9.2%
Internet
10.1%
 
Health, Wellness and Fitness
14.3%
Financial Services
6.2%
Marketing and Advertising
4.7%
 
Financial Services
14.3%
Education Management
6.2%
Retail
3.3%
 
Other
0.0%
Other
53.8%
Other
48.8%
Inline Manual
Computer Software
42.9%
Marketing and Advertising
14.3%
Investment Management
14.3%
Health, Wellness and Fitness
14.3%
Financial Services
14.3%
Other
0.0%
Issuetrak
Information Technology and Services
15.4%
Telecommunications
9.2%
Hospital & Health Care
9.2%
Financial Services
6.2%
Education Management
6.2%
Other
53.8%
Zendesk Support
Computer Software
17.8%
Information Technology and Services
15.3%
Internet
10.1%
Marketing and Advertising
4.7%
Retail
3.3%
Other
48.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eyal S.
Administrator in Financial Services

Great platform that lets us focus on our core business. Its many features, easy implementation and customizable content enable us to create engaging guides for our users that find them very helpful. The amazing responsiveness of the Inline team and the...

G2 User in Restaurants

Versatility. We manage Facilities, HR, and Technology issues for 300 locations using 1 app. It allows you to customize as much or as little notification for the end users as you need. Scalability. In test we started with just 10 stores. We easily expanded...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Muzaffer L.
Executive Sponsor in Chemicals

It's integration layer is very old school and needs to be improved. also its capabilities to parse emails

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
Inline Manual
Most Helpful Favorable Review
Eyal S.
Administrator in Financial Services

Great platform that lets us focus on our core business. Its many features, easy implementation and customizable content enable us to create engaging guides for our users that find them very helpful. The amazing responsiveness of the Inline team and the...

Issuetrak
Most Helpful Favorable Review
G2 User in Restaurants

Versatility. We manage Facilities, HR, and Technology issues for 300 locations using 1 app. It allows you to customize as much or as little notification for the end users as you need. Scalability. In test we started with just 10 stores. We easily expanded...

Most Helpful Critical Review
Muzaffer L.
Executive Sponsor in Chemicals

It's integration layer is very old school and needs to be improved. also its capabilities to parse emails

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
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