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Compare Inline Manual, Issuetrak, and TeamSupport

Pricing

 
STANDARD
$59
per month
Productivity
$19 (cloud)
mo/user/annual contract
Support Desk
$50
/ agent / month billed annually
 
STANDARD PRO
$158
per month
Support Essentials
$49 (Cloud)
mo/agent/annual contract
Enterprise
$65
/ agent / month billed annually
 
ENTERPRISE
from $1220
per month
Support Ultimate
$59 (Cloud)
mo/agent/annual contract
Private Cloud
Custom
Contact Us for Pricing
 
Free Trial
Free Trial
Free Trial
Inline Manual
STANDARD
$59per month
STANDARD PRO
$158per month
ENTERPRISE
from $1220per month
Free Trial
Issuetrak
Productivity
$19 (cloud)mo/user/annual contract
Support Essentials
$49 (Cloud)mo/agent/annual contract
Support Ultimate
$59 (Cloud)mo/agent/annual contract
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
8.0
8.6
Ease of Use
Ease of Use
7.5
8.2
8.6
Ease of Setup
Ease of Setup
8.0
8.0
8.4
Ease of Admin
Ease of Admin
8.3
8.3
8.7
Quality of Support
Quality of Support
9.7
9.0
8.8
Ease of Doing Business With
Ease of Doing Business With
9.7
9.3
9.2
Product Direction (% positive)
Product Direction (% positive)
10.0
7.8
9.0
Meets Requirements
Inline Manual
8.6
Issuetrak
8.0
TeamSupport
8.6
Ease of Use
Inline Manual
7.5
Issuetrak
8.2
TeamSupport
8.6
Ease of Setup
Inline Manual
8.0
Issuetrak
8.0
TeamSupport
8.4
Ease of Admin
Inline Manual
8.3
Issuetrak
8.3
TeamSupport
8.7
Quality of Support
Inline Manual
9.7
Issuetrak
9.0
TeamSupport
8.8
Ease of Doing Business With
Inline Manual
9.7
Issuetrak
9.3
TeamSupport
9.2
Product Direction (% positive)
Inline Manual
10.0
Issuetrak
7.8
TeamSupport
9.0

Features

Knowledge Share
Knowledge Base
Inline Manual
Not enough data available
Issuetrak
Not enough data available
TeamSupport
8.4
Searchable Articles
Inline Manual
Not enough data available
Issuetrak
Not enough data available
TeamSupport
8.4
Community Forums
Inline Manual
Not enough data available
Issuetrak
Not enough data available
TeamSupport
8.1
Interactive FAQs & Forums
Inline Manual
Not enough data available
Issuetrak
Not enough data available
TeamSupport
8.4
Interaction
Web Portals
Inline Manual
Not enough data available
Issuetrak
Not enough data available
TeamSupport
8.7
Forum to Reponse
Inline Manual
Not enough data available
Issuetrak
Not enough data available
TeamSupport
8.4
Tickets and Tagging
Inline Manual
Not enough data available
Issuetrak
Not enough data available
TeamSupport
8.8
Live Chat
Inline Manual
Not enough data available
Issuetrak
Not enough data available
TeamSupport
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
25.5%
40.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
40.0%
47.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
16.7%
34.5%
12.1%
Inline Manual
Small-Business
50.0%
Mid-Market
33.3%
Enterprise
16.7%
Issuetrak
Small-Business
25.5%
Mid-Market
40.0%
Enterprise
34.5%
TeamSupport
Small-Business
40.7%
Mid-Market
47.1%
Enterprise
12.1%

Reviewers' Industry

 
Computer Software
42.9%
Information Technology and Services
15.4%
Computer Software
26.5%
 
Marketing and Advertising
14.3%
Telecommunications
9.2%
Information Technology and Services
21.2%
 
Investment Management
14.3%
Hospital & Health Care
9.2%
Internet
5.6%
 
Health, Wellness and Fitness
14.3%
Financial Services
6.2%
Financial Services
4.4%
 
Financial Services
14.3%
Education Management
6.2%
Hospitality
3.7%
 
Other
0.0%
Other
53.8%
Other
38.6%
Inline Manual
Computer Software
42.9%
Marketing and Advertising
14.3%
Investment Management
14.3%
Health, Wellness and Fitness
14.3%
Financial Services
14.3%
Other
0.0%
Issuetrak
Information Technology and Services
15.4%
Telecommunications
9.2%
Hospital & Health Care
9.2%
Financial Services
6.2%
Education Management
6.2%
Other
53.8%
TeamSupport
Computer Software
26.5%
Information Technology and Services
21.2%
Internet
5.6%
Financial Services
4.4%
Hospitality
3.7%
Other
38.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eyal S.
Administrator in Financial Services

Great platform that lets us focus on our core business. Its many features, easy implementation and customizable content enable us to create engaging guides for our users that find them very helpful. The amazing responsiveness of the Inline team and the...

G2 User in Restaurants

Versatility. We manage Facilities, HR, and Technology issues for 300 locations using 1 app. It allows you to customize as much or as little notification for the end users as you need. Scalability. In test we started with just 10 stores. We easily expanded...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Information Technology and Services

Very difficult to keep the replies to the same ticket. You have to train the whole organization how to reply to tickets on a continuous basis.

G2 User in Internet

There are some key areas that are not customizable. The Wiki, for example, appears as a drop-down selection of whatever articles you create in the administrator portal, but on the customer hub it appears as a large stacked pile of articles that require a...

 
Inline Manual
Most Helpful Favorable Review
Eyal S.
Administrator in Financial Services

Great platform that lets us focus on our core business. Its many features, easy implementation and customizable content enable us to create engaging guides for our users that find them very helpful. The amazing responsiveness of the Inline team and the...

Issuetrak
Most Helpful Favorable Review
G2 User in Restaurants

Versatility. We manage Facilities, HR, and Technology issues for 300 locations using 1 app. It allows you to customize as much or as little notification for the end users as you need. Scalability. In test we started with just 10 stores. We easily expanded...

Most Helpful Critical Review
G2 User in Information Technology and Services

Very difficult to keep the replies to the same ticket. You have to train the whole organization how to reply to tickets on a continuous basis.

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 User in Internet

There are some key areas that are not customizable. The Wiki, for example, appears as a drop-down selection of whatever articles you create in the administrator portal, but on the customer hub it appears as a large stacked pile of articles that require a...

Screenshots

 
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Videos

 No videos providedNo videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Inline Manual
No videos provided
Issuetrak
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Downloads

Inline Manual
No downloads provided
Issuetrak
No downloads provided
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