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Compare Inline Manual, Issuetrak, and HappyFox

Pricing

 
STANDARD
$59
per month
Productivity
$19 (cloud)
mo/user/annual contract
Mighty
$29
per staff / month
 
STANDARD PRO
$158
per month
Support Essentials
$49 (Cloud)
mo/agent/annual contract
Enterprise
$69
per staff / month
 
ENTERPRISE
from $1220
per month
Support Ultimate
$59 (Cloud)
mo/agent/annual contract
Fantastic
$49
per staff / month
 
Enterprise Plus
$89
per staff / month
 
Free Trial
Free Trial
Free Trial Unavailable
Inline Manual
STANDARD
$59per month
STANDARD PRO
$158per month
ENTERPRISE
from $1220per month
Free Trial
Issuetrak
Productivity
$19 (cloud)mo/user/annual contract
Support Essentials
$49 (Cloud)mo/agent/annual contract
Support Ultimate
$59 (Cloud)mo/agent/annual contract
Free Trial
HappyFox
Mighty
$29per staff / month
Enterprise
$69per staff / month
Fantastic
$49per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.6
8.0
8.9
Ease of Use
Ease of Use
7.5
8.2
9.3
Ease of Setup
Ease of Setup
8.0
8.0
8.9
Ease of Admin
Ease of Admin
8.3
8.3
9.1
Quality of Support
Quality of Support
9.7
9.0
9.2
Ease of Doing Business With
Ease of Doing Business With
9.7
9.3
9.3
Product Direction (% positive)
Product Direction (% positive)
10.0
7.8
9.3
Meets Requirements
Inline Manual
8.6
Issuetrak
8.0
HappyFox
8.9
Ease of Use
Inline Manual
7.5
Issuetrak
8.2
HappyFox
9.3
Ease of Setup
Inline Manual
8.0
Issuetrak
8.0
HappyFox
8.9
Ease of Admin
Inline Manual
8.3
Issuetrak
8.3
HappyFox
9.1
Quality of Support
Inline Manual
9.7
Issuetrak
9.0
HappyFox
9.2
Ease of Doing Business With
Inline Manual
9.7
Issuetrak
9.3
HappyFox
9.3
Product Direction (% positive)
Inline Manual
10.0
Issuetrak
7.8
HappyFox
9.3

Features

Knowledge Share
Knowledge Base
Inline Manual
Not enough data available
Issuetrak
Not enough data available
HappyFox
8.5
Searchable Articles
Inline Manual
Not enough data available
Issuetrak
Not enough data available
HappyFox
8.8
Community Forums
Inline Manual
Not enough data available
Issuetrak
Not enough data available
HappyFox
Not enough data available
Interactive FAQs & Forums
Inline Manual
Not enough data available
Issuetrak
Not enough data available
HappyFox
Not enough data available
Interaction
Web Portals
Inline Manual
Not enough data available
Issuetrak
Not enough data available
HappyFox
7.2
Forum to Reponse
Inline Manual
Not enough data available
Issuetrak
Not enough data available
HappyFox
8.1
Tickets and Tagging
Inline Manual
Not enough data available
Issuetrak
Not enough data available
HappyFox
9.3
Live Chat
Inline Manual
Not enough data available
Issuetrak
Not enough data available
HappyFox
8.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
25.5%
46.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
40.0%
38.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
16.7%
34.5%
15.5%
Inline Manual
Small-Business
50.0%
Mid-Market
33.3%
Enterprise
16.7%
Issuetrak
Small-Business
25.5%
Mid-Market
40.0%
Enterprise
34.5%
HappyFox
Small-Business
46.4%
Mid-Market
38.1%
Enterprise
15.5%

Reviewers' Industry

 
Computer Software
42.9%
Information Technology and Services
15.4%
Information Technology and Services
14.1%
 
Marketing and Advertising
14.3%
Telecommunications
9.2%
Computer Software
12.2%
 
Investment Management
14.3%
Hospital & Health Care
9.2%
Higher Education
6.4%
 
Health, Wellness and Fitness
14.3%
Financial Services
6.2%
Real Estate
3.8%
 
Financial Services
14.3%
Education Management
6.2%
Education Management
3.8%
 
Other
0.0%
Other
53.8%
Other
59.6%
Inline Manual
Computer Software
42.9%
Marketing and Advertising
14.3%
Investment Management
14.3%
Health, Wellness and Fitness
14.3%
Financial Services
14.3%
Other
0.0%
Issuetrak
Information Technology and Services
15.4%
Telecommunications
9.2%
Hospital & Health Care
9.2%
Financial Services
6.2%
Education Management
6.2%
Other
53.8%
HappyFox
Information Technology and Services
14.1%
Computer Software
12.2%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eyal S.
Administrator in Financial Services

Great platform that lets us focus on our core business. Its many features, easy implementation and customizable content enable us to create engaging guides for our users that find them very helpful. The amazing responsiveness of the Inline team and the...

Kevin O.
Administrator in Hospitality

Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product...

NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Consumer Services

It requires a lot time time to create new issues

Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

 
Inline Manual
Most Helpful Favorable Review
Eyal S.
Administrator in Financial Services

Great platform that lets us focus on our core business. Its many features, easy implementation and customizable content enable us to create engaging guides for our users that find them very helpful. The amazing responsiveness of the Inline team and the...

Issuetrak
Most Helpful Favorable Review
Kevin O.
Administrator in Hospitality

Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product...

Most Helpful Critical Review
G2 User in Consumer Services

It requires a lot time time to create new issues

HappyFox
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

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