Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare Inline Manual, Issuetrak, and Freshdesk

Pricing

 
STANDARD
$59
per month
Productivity
$19 (cloud)
mo/user/annual contract
Sprout
Free
for UNLIMITED agents
 
STANDARD PRO
$158
per month
Support Essentials
$49 (Cloud)
mo/agent/annual contract
Blossom
$19
/ agent / month billed annually
 
ENTERPRISE
from $1220
per month
Support Ultimate
$59 (Cloud)
mo/agent/annual contract
Garden
$35
/ agent / month billed annually
 
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Free Trial
Inline Manual
STANDARD
$59per month
STANDARD PRO
$158per month
ENTERPRISE
from $1220per month
Free Trial
Issuetrak
Productivity
$19 (cloud)mo/user/annual contract
Support Essentials
$49 (Cloud)mo/agent/annual contract
Support Ultimate
$59 (Cloud)mo/agent/annual contract
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
8.0
8.5
Ease of Use
Ease of Use
7.5
8.2
8.8
Ease of Setup
Ease of Setup
8.0
8.0
8.6
Ease of Admin
Ease of Admin
8.3
8.3
8.7
Quality of Support
Quality of Support
9.7
9.0
8.9
Ease of Doing Business With
Ease of Doing Business With
9.7
9.3
8.8
Product Direction (% positive)
Product Direction (% positive)
10.0
7.8
8.6
Meets Requirements
Inline Manual
8.6
Issuetrak
8.0
Freshdesk
8.5
Ease of Use
Inline Manual
7.5
Issuetrak
8.2
Freshdesk
8.8
Ease of Setup
Inline Manual
8.0
Issuetrak
8.0
Freshdesk
8.6
Ease of Admin
Inline Manual
8.3
Issuetrak
8.3
Freshdesk
8.7
Quality of Support
Inline Manual
9.7
Issuetrak
9.0
Freshdesk
8.9
Ease of Doing Business With
Inline Manual
9.7
Issuetrak
9.3
Freshdesk
8.8
Product Direction (% positive)
Inline Manual
10.0
Issuetrak
7.8
Freshdesk
8.6

Features

Knowledge Share
Knowledge Base
Inline Manual
Not enough data available
Issuetrak
Not enough data available
Freshdesk
8.8
Searchable Articles
Inline Manual
Not enough data available
Issuetrak
Not enough data available
Freshdesk
8.6
Community Forums
Inline Manual
Not enough data available
Issuetrak
Not enough data available
Freshdesk
8.4
Interactive FAQs & Forums
Inline Manual
Not enough data available
Issuetrak
Not enough data available
Freshdesk
8.5
Interaction
Web Portals
Inline Manual
Not enough data available
Issuetrak
Not enough data available
Freshdesk
7.2
Forum to Reponse
Inline Manual
Not enough data available
Issuetrak
Not enough data available
Freshdesk
8.5
Tickets and Tagging
Inline Manual
Not enough data available
Issuetrak
Not enough data available
Freshdesk
8.8
Live Chat
Inline Manual
Not enough data available
Issuetrak
Not enough data available
Freshdesk
8.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
25.5%
52.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
40.0%
36.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
16.7%
34.5%
10.9%
Inline Manual
Small-Business
50.0%
Mid-Market
33.3%
Enterprise
16.7%
Issuetrak
Small-Business
25.5%
Mid-Market
40.0%
Enterprise
34.5%
Freshdesk
Small-Business
52.5%
Mid-Market
36.6%
Enterprise
10.9%

Reviewers' Industry

 
Computer Software
42.9%
Information Technology and Services
15.4%
Information Technology and Services
20.4%
 
Marketing and Advertising
14.3%
Telecommunications
9.2%
Computer Software
14.0%
 
Investment Management
14.3%
Hospital & Health Care
9.2%
Internet
5.9%
 
Health, Wellness and Fitness
14.3%
Financial Services
6.2%
Education Management
3.7%
 
Financial Services
14.3%
Education Management
6.2%
E-Learning
3.4%
 
Other
0.0%
Other
53.8%
Other
52.7%
Inline Manual
Computer Software
42.9%
Marketing and Advertising
14.3%
Investment Management
14.3%
Health, Wellness and Fitness
14.3%
Financial Services
14.3%
Other
0.0%
Issuetrak
Information Technology and Services
15.4%
Telecommunications
9.2%
Hospital & Health Care
9.2%
Financial Services
6.2%
Education Management
6.2%
Other
53.8%
Freshdesk
Information Technology and Services
20.4%
Computer Software
14.0%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Marc S.
Administrator in Marketing and Advertising

The support given by the team when creating a new tool is excellent, they offer timely help and assistance allowing you to create some really great looking and insightful walkthroughs.

G2 User in Restaurants

Versatility. We manage Facilities, HR, and Technology issues for 300 locations using 1 app. It allows you to customize as much or as little notification for the end users as you need. Scalability. In test we started with just 10 stores. We easily expanded...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Investment Management

They are using chrome for the authoring tool i am using safari. Not a big deal...

Muzaffer L.
Executive Sponsor in Chemicals

It's integration layer is very old school and needs to be improved. also its capabilities to parse emails

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
Inline Manual
Most Helpful Favorable Review
Marc S.
Administrator in Marketing and Advertising

The support given by the team when creating a new tool is excellent, they offer timely help and assistance allowing you to create some really great looking and insightful walkthroughs.

Most Helpful Critical Review
G2 User in Investment Management

They are using chrome for the authoring tool i am using safari. Not a big deal...

Issuetrak
Most Helpful Favorable Review
G2 User in Restaurants

Versatility. We manage Facilities, HR, and Technology issues for 300 locations using 1 app. It allows you to customize as much or as little notification for the end users as you need. Scalability. In test we started with just 10 stores. We easily expanded...

Most Helpful Critical Review
Muzaffer L.
Executive Sponsor in Chemicals

It's integration layer is very old school and needs to be improved. also its capabilities to parse emails

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
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Videos

 No videos providedNo videos provided
Inline Manual
No videos provided
Issuetrak
No videos provided
Freshdesk

Downloads

Inline Manual
No downloads provided
Issuetrak
No downloads provided
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