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Compare Inline Manual, Issuetrak, and Agiloft

Pricing

 
STANDARD
$59
per month
Productivity
$19 (cloud)
mo/user/annual contract
 
STANDARD PRO
$158
per month
Support Essentials
$49 (Cloud)
mo/agent/annual contract
 
ENTERPRISE
from $1220
per month
Support Ultimate
$59 (Cloud)
mo/agent/annual contract
 
Free Trial
Free Trial
Free Trial
Inline Manual
STANDARD
$59per month
STANDARD PRO
$158per month
ENTERPRISE
from $1220per month
Free Trial
Issuetrak
Productivity
$19 (cloud)mo/user/annual contract
Support Essentials
$49 (Cloud)mo/agent/annual contract
Support Ultimate
$59 (Cloud)mo/agent/annual contract
Free Trial
Agiloft
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
8.0
9.0
Ease of Use
Ease of Use
7.5
8.2
8.2
Ease of Setup
Ease of Setup
8.0
8.0
7.5
Ease of Admin
Ease of Admin
8.3
8.3
8.4
Quality of Support
Quality of Support
9.7
9.0
8.7
Ease of Doing Business With
Ease of Doing Business With
9.7
9.3
9.4
Product Direction (% positive)
Product Direction (% positive)
10.0
7.8
8.9
Meets Requirements
Inline Manual
8.6
Issuetrak
8.0
Agiloft
9.0
Ease of Use
Inline Manual
7.5
Issuetrak
8.2
Agiloft
8.2
Ease of Setup
Inline Manual
8.0
Issuetrak
8.0
Agiloft
7.5
Ease of Admin
Inline Manual
8.3
Issuetrak
8.3
Agiloft
8.4
Quality of Support
Inline Manual
9.7
Issuetrak
9.0
Agiloft
8.7
Ease of Doing Business With
Inline Manual
9.7
Issuetrak
9.3
Agiloft
9.4
Product Direction (% positive)
Inline Manual
10.0
Issuetrak
7.8
Agiloft
8.9

Features

Knowledge Share
Knowledge Base
Inline Manual
Not enough data available
Issuetrak
Not enough data available
Agiloft
Not enough data available
Searchable Articles
Inline Manual
Not enough data available
Issuetrak
Not enough data available
Agiloft
Not enough data available
Community Forums
Inline Manual
Not enough data available
Issuetrak
Not enough data available
Agiloft
Not enough data available
Interactive FAQs & Forums
Inline Manual
Not enough data available
Issuetrak
Not enough data available
Agiloft
Not enough data available
Interaction
Web Portals
Inline Manual
Not enough data available
Issuetrak
Not enough data available
Agiloft
Not enough data available
Forum to Reponse
Inline Manual
Not enough data available
Issuetrak
Not enough data available
Agiloft
Not enough data available
Tickets and Tagging
Inline Manual
Not enough data available
Issuetrak
Not enough data available
Agiloft
Not enough data available
Live Chat
Inline Manual
Not enough data available
Issuetrak
Not enough data available
Agiloft
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
25.5%
48.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
40.0%
37.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
16.7%
34.5%
14.3%
Inline Manual
Small-Business
50.0%
Mid-Market
33.3%
Enterprise
16.7%
Issuetrak
Small-Business
25.5%
Mid-Market
40.0%
Enterprise
34.5%
Agiloft
Small-Business
48.6%
Mid-Market
37.1%
Enterprise
14.3%

Reviewers' Industry

 
Computer Software
42.9%
Information Technology and Services
15.4%
Information Technology and Services
34.9%
 
Marketing and Advertising
14.3%
Telecommunications
9.2%
Computer Software
16.3%
 
Investment Management
14.3%
Hospital & Health Care
9.2%
Telecommunications
4.7%
 
Health, Wellness and Fitness
14.3%
Financial Services
6.2%
Renewables & Environment
4.7%
 
Financial Services
14.3%
Education Management
6.2%
Non-Profit Organization Management
4.7%
 
Other
0.0%
Other
53.8%
Other
34.9%
Inline Manual
Computer Software
42.9%
Marketing and Advertising
14.3%
Investment Management
14.3%
Health, Wellness and Fitness
14.3%
Financial Services
14.3%
Other
0.0%
Issuetrak
Information Technology and Services
15.4%
Telecommunications
9.2%
Hospital & Health Care
9.2%
Financial Services
6.2%
Education Management
6.2%
Other
53.8%
Agiloft
Information Technology and Services
34.9%
Computer Software
16.3%
Telecommunications
4.7%
Renewables & Environment
4.7%
Non-Profit Organization Management
4.7%
Other
34.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Computer Software

Whenever I do run into issues/questions, their support is next level. They respond instantly and are very helpful and kind.

Kevin O.
Administrator in Hospitality

Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product...

Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Telecommunications

Sometimes we'll get customers that want to compliment or make a complaint another employee. For a long time, IssueTrak was our primary tool for doing this, through the Feedback section. This could just be the way my company programmed IssueTrak, but a lot...

G2 User in Information Technology and Services

We had some server down issues during our use.

 
Inline Manual
Most Helpful Favorable Review
G2 User in Computer Software

Whenever I do run into issues/questions, their support is next level. They respond instantly and are very helpful and kind.

Issuetrak
Most Helpful Favorable Review
Kevin O.
Administrator in Hospitality

Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product...

Most Helpful Critical Review
G2 User in Telecommunications

Sometimes we'll get customers that want to compliment or make a complaint another employee. For a long time, IssueTrak was our primary tool for doing this, through the Feedback section. This could just be the way my company programmed IssueTrak, but a lot...

Agiloft
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Most Helpful Critical Review
G2 User in Information Technology and Services

We had some server down issues during our use.

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