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Compare Inline Manual vs Issuetrak
See this
comparison of Inline Manual vs. Issuetrak
based on data from user reviews. Inline Manual rates 4.8/5 stars with 6 reviews. Issuetrak rates 4.1/5 stars with 61 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
STANDARD
$59
per month
Productivity
$19 (cloud)
mo/user/annual contract
 
STANDARD PRO
$158
per month
Support Essentials
$49 (Cloud)
mo/agent/annual contract
 
ENTERPRISE
from $1220
per month
Support Ultimate
$59 (Cloud)
mo/agent/annual contract
 
Free Trial
Free Trial
Inline Manual
STANDARD
$59per month
STANDARD PRO
$158per month
ENTERPRISE
from $1220per month
Free Trial
Issuetrak
Productivity
$19 (cloud)mo/user/annual contract
Support Essentials
$49 (Cloud)mo/agent/annual contract
Support Ultimate
$59 (Cloud)mo/agent/annual contract
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
8.0
Ease of Use
Ease of Use
7.5
8.2
Ease of Setup
Ease of Setup
8.0
8.0
Ease of Admin
Ease of Admin
8.3
8.3
Quality of Support
Quality of Support
9.7
9.0
Ease of Doing Business With
Ease of Doing Business With
9.7
9.3
Product Direction (% positive)
Product Direction (% positive)
10.0
7.8
Meets Requirements
Inline Manual
8.6
Issuetrak
8.0
Ease of Use
Inline Manual
7.5
Issuetrak
8.2
Ease of Setup
Inline Manual
8.0
Issuetrak
8.0
Ease of Admin
Inline Manual
8.3
Issuetrak
8.3
Quality of Support
Inline Manual
9.7
Issuetrak
9.0
Ease of Doing Business With
Inline Manual
9.7
Issuetrak
9.3
Product Direction (% positive)
Inline Manual
10.0
Issuetrak
7.8

Features

Knowledge Share
Knowledge Base
Inline Manual
Not enough data available
Issuetrak
Not enough data available
Searchable Articles
Inline Manual
Not enough data available
Issuetrak
Not enough data available
Community Forums
Inline Manual
Not enough data available
Issuetrak
Not enough data available
Interactive FAQs & Forums
Inline Manual
Not enough data available
Issuetrak
Not enough data available
Interaction
Web Portals
Inline Manual
Not enough data available
Issuetrak
Not enough data available
Forum to Reponse
Inline Manual
Not enough data available
Issuetrak
Not enough data available
Tickets and Tagging
Inline Manual
Not enough data available
Issuetrak
Not enough data available
Live Chat
Inline Manual
Not enough data available
Issuetrak
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
25.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
40.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
16.7%
34.5%
Inline Manual
Small-Business
50.0%
Mid-Market
33.3%
Enterprise
16.7%
Issuetrak
Small-Business
25.5%
Mid-Market
40.0%
Enterprise
34.5%

Reviewers' Industry

 
Computer Software
42.9%
Information Technology and Services
15.4%
 
Marketing and Advertising
14.3%
Telecommunications
9.2%
 
Investment Management
14.3%
Hospital & Health Care
9.2%
 
Health, Wellness and Fitness
14.3%
Financial Services
6.2%
 
Financial Services
14.3%
Education Management
6.2%
 
Other
0.0%
Other
53.8%
Inline Manual
Computer Software
42.9%
Marketing and Advertising
14.3%
Investment Management
14.3%
Health, Wellness and Fitness
14.3%
Financial Services
14.3%
Other
0.0%
Issuetrak
Information Technology and Services
15.4%
Telecommunications
9.2%
Hospital & Health Care
9.2%
Financial Services
6.2%
Education Management
6.2%
Other
53.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Computer Software

Whenever I do run into issues/questions, their support is next level. They respond instantly and are very helpful and kind.

G2 User in Restaurants

Versatility. We manage Facilities, HR, and Technology issues for 300 locations using 1 app. It allows you to customize as much or as little notification for the end users as you need. Scalability. In test we started with just 10 stores. We easily expanded...

Most Helpful Critical Review
Most Helpful Critical Review
Marc S.
Administrator in Marketing and Advertising

Takes a little while to get to grips with the onboarding tool especially for some of our team who are less technical - as and when new updates are made this is becoming easier however.

G2 User in Information Technology and Services

Very difficult to keep the replies to the same ticket. You have to train the whole organization how to reply to tickets on a continuous basis.

 
Inline Manual
Most Helpful Favorable Review
G2 User in Computer Software

Whenever I do run into issues/questions, their support is next level. They respond instantly and are very helpful and kind.

Most Helpful Critical Review
Marc S.
Administrator in Marketing and Advertising

Takes a little while to get to grips with the onboarding tool especially for some of our team who are less technical - as and when new updates are made this is becoming easier however.

Issuetrak
Most Helpful Favorable Review
G2 User in Restaurants

Versatility. We manage Facilities, HR, and Technology issues for 300 locations using 1 app. It allows you to customize as much or as little notification for the end users as you need. Scalability. In test we started with just 10 stores. We easily expanded...

Most Helpful Critical Review
G2 User in Information Technology and Services

Very difficult to keep the replies to the same ticket. You have to train the whole organization how to reply to tickets on a continuous basis.

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