Compare Inline Manual, Freshdesk, and Zoho Desk

Pricing

 
STANDARD
$59
per month
Sprout
Free
for UNLIMITED agents
FREE
$0
/agent/month
 
STANDARD PRO
$158
per month
Blossom
$19
/ agent / month billed annually
PROFESSIONAL
$12
/agent/month
 
ENTERPRISE
from $1220
per month
Garden
$35
/ agent / month billed annually
ENTERPRISE
$25
/agent/month
 
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Free Trial
Inline Manual
STANDARD
$59per month
STANDARD PRO
$158per month
ENTERPRISE
from $1220per month
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
8.5
8.7
Ease of Use
Ease of Use
7.6
8.8
8.5
Ease of Setup
Ease of Setup
8.1
8.6
8.1
Ease of Admin
Ease of Admin
8.1
8.7
8.4
Quality of Support
Quality of Support
9.8
8.9
8.2
Ease of Doing Business With
Ease of Doing Business With
9.7
8.8
8.5
Product Direction (% positive)
Product Direction (% positive)
10.0
8.7
8.7
Meets Requirements
Inline Manual
8.8
Freshdesk
8.5
Zoho Desk
8.7
Ease of Use
Inline Manual
7.6
Freshdesk
8.8
Zoho Desk
8.5
Ease of Setup
Inline Manual
8.1
Freshdesk
8.6
Zoho Desk
8.1
Ease of Admin
Inline Manual
8.1
Freshdesk
8.7
Zoho Desk
8.4
Quality of Support
Inline Manual
9.8
Freshdesk
8.9
Zoho Desk
8.2
Ease of Doing Business With
Inline Manual
9.7
Freshdesk
8.8
Zoho Desk
8.5
Product Direction (% positive)
Inline Manual
10.0
Freshdesk
8.7
Zoho Desk
8.7

Features

Knowledge Share
Knowledge Base
Inline Manual
Not enough data available
Freshdesk
8.8
Zoho Desk
8.7
Searchable Articles
Inline Manual
Not enough data available
Freshdesk
8.6
Zoho Desk
8.7
Community Forums
Inline Manual
Not enough data available
Freshdesk
8.5
Zoho Desk
8.4
Interactive FAQs & Forums
Inline Manual
Not enough data available
Freshdesk
8.5
Zoho Desk
8.6
Interaction
Web Portals
Inline Manual
Not enough data available
Freshdesk
7.2
Zoho Desk
8.5
Forum to Reponse
Inline Manual
Not enough data available
Freshdesk
8.5
Zoho Desk
8.5
Tickets and Tagging
Inline Manual
Not enough data available
Freshdesk
8.8
Zoho Desk
8.8
Live Chat
Inline Manual
Not enough data available
Freshdesk
8.8
Zoho Desk
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
57.1%
52.4%
70.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
36.7%
24.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
10.9%
5.6%
Inline Manual
Small-Business
57.1%
Mid-Market
28.6%
Enterprise
14.3%
Freshdesk
Small-Business
52.4%
Mid-Market
36.7%
Enterprise
10.9%
Zoho Desk
Small-Business
70.5%
Mid-Market
24.0%
Enterprise
5.6%

Reviewers' Industry

 
Computer Software
50.0%
Information Technology and Services
20.4%
Information Technology and Services
23.4%
 
Marketing and Advertising
12.5%
Computer Software
13.9%
Computer Software
10.4%
 
Investment Management
12.5%
Internet
5.8%
Telecommunications
3.9%
 
Health, Wellness and Fitness
12.5%
Education Management
3.7%
Internet
3.9%
 
Financial Services
12.5%
E-Learning
3.4%
Marketing and Advertising
3.8%
 
Other
0.0%
Other
52.9%
Other
54.6%
Inline Manual
Computer Software
50.0%
Marketing and Advertising
12.5%
Investment Management
12.5%
Health, Wellness and Fitness
12.5%
Financial Services
12.5%
Other
0.0%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.8%
Education Management
3.7%
E-Learning
3.4%
Other
52.9%
Zoho Desk
Information Technology and Services
23.4%
Computer Software
10.4%
Telecommunications
3.9%
Internet
3.9%
Marketing and Advertising
3.8%
Other
54.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Marc S.
Administrator in Marketing and Advertising

The support given by the team when creating a new tool is excellent, they offer timely help and assistance allowing you to create some really great looking and insightful walkthroughs.

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
Inline Manual
Most Helpful Favorable Review
Marc S.
Administrator in Marketing and Advertising

The support given by the team when creating a new tool is excellent, they offer timely help and assistance allowing you to create some really great looking and insightful walkthroughs.

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Zoho Desk
Most Helpful Favorable Review
Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Screenshots

 
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Videos

 No videos provided
Inline Manual
No videos provided
Freshdesk
Zoho Desk

Downloads

Inline Manual
No downloads provided
Zoho Desk
No downloads provided
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