Compare Inline Manual, Freshdesk, and Zendesk Support

Pricing

 
STANDARD
$59
per month
Sprout
Free
for UNLIMITED agents
Essential
$5
/month
 
STANDARD PRO
$158
per month
Blossom
$19
/ agent / month billed annually
Team
$19
/month
 
ENTERPRISE
from $1220
per month
Garden
$35
/ agent / month billed annually
Professional
$49
/month
 
Estate
$49
/ agent / month billed annually
Enterprise
$99
/month
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Free Trial
Inline Manual
STANDARD
$59per month
STANDARD PRO
$158per month
ENTERPRISE
from $1220per month
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
8.5
8.7
Ease of Use
Ease of Use
7.6
8.8
8.6
Ease of Setup
Ease of Setup
8.1
8.6
8.2
Ease of Admin
Ease of Admin
8.1
8.7
8.3
Quality of Support
Quality of Support
9.8
8.9
8.3
Ease of Doing Business With
Ease of Doing Business With
9.7
8.8
8.4
Product Direction (% positive)
Product Direction (% positive)
10.0
8.7
7.6
Meets Requirements
Inline Manual
8.8
Freshdesk
8.5
Zendesk Support
8.7
Ease of Use
Inline Manual
7.6
Freshdesk
8.8
Zendesk Support
8.6
Ease of Setup
Inline Manual
8.1
Freshdesk
8.6
Zendesk Support
8.2
Ease of Admin
Inline Manual
8.1
Freshdesk
8.7
Zendesk Support
8.3
Quality of Support
Inline Manual
9.8
Freshdesk
8.9
Zendesk Support
8.3
Ease of Doing Business With
Inline Manual
9.7
Freshdesk
8.8
Zendesk Support
8.4
Product Direction (% positive)
Inline Manual
10.0
Freshdesk
8.7
Zendesk Support
7.6

Features

Knowledge Share
Knowledge Base
Inline Manual
Not enough data available
Freshdesk
8.8
Zendesk Support
8.6
Searchable Articles
Inline Manual
Not enough data available
Freshdesk
8.6
Zendesk Support
8.6
Community Forums
Inline Manual
Not enough data available
Freshdesk
8.5
Zendesk Support
8.3
Interactive FAQs & Forums
Inline Manual
Not enough data available
Freshdesk
8.5
Zendesk Support
8.3
Interaction
Web Portals
Inline Manual
Not enough data available
Freshdesk
7.2
Zendesk Support
8.6
Forum to Reponse
Inline Manual
Not enough data available
Freshdesk
8.5
Zendesk Support
8.5
Tickets and Tagging
Inline Manual
Not enough data available
Freshdesk
8.8
Zendesk Support
8.9
Live Chat
Inline Manual
Not enough data available
Freshdesk
8.8
Zendesk Support
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
57.1%
52.5%
38.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
36.6%
45.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
10.9%
16.8%
Inline Manual
Small-Business
57.1%
Mid-Market
28.6%
Enterprise
14.3%
Freshdesk
Small-Business
52.5%
Mid-Market
36.6%
Enterprise
10.9%
Zendesk Support
Small-Business
38.2%
Mid-Market
45.0%
Enterprise
16.8%

Reviewers' Industry

 
Computer Software
50.0%
Information Technology and Services
20.4%
Computer Software
17.5%
 
Marketing and Advertising
12.5%
Computer Software
13.9%
Information Technology and Services
15.2%
 
Investment Management
12.5%
Internet
5.8%
Internet
9.9%
 
Health, Wellness and Fitness
12.5%
Education Management
3.7%
Marketing and Advertising
4.7%
 
Financial Services
12.5%
E-Learning
3.4%
Retail
3.5%
 
Other
0.0%
Other
52.9%
Other
49.2%
Inline Manual
Computer Software
50.0%
Marketing and Advertising
12.5%
Investment Management
12.5%
Health, Wellness and Fitness
12.5%
Financial Services
12.5%
Other
0.0%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.8%
Education Management
3.7%
E-Learning
3.4%
Other
52.9%
Zendesk Support
Computer Software
17.5%
Information Technology and Services
15.2%
Internet
9.9%
Marketing and Advertising
4.7%
Retail
3.5%
Other
49.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Computer Software

Whenever I do run into issues/questions, their support is next level. They respond instantly and are very helpful and kind.

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Marc S.
Administrator in Marketing and Advertising

Takes a little while to get to grips with the onboarding tool especially for some of our team who are less technical - as and when new updates are made this is becoming easier however.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
Inline Manual
Most Helpful Favorable Review
G2 User in Computer Software

Whenever I do run into issues/questions, their support is next level. They respond instantly and are very helpful and kind.

Most Helpful Critical Review
Marc S.
Administrator in Marketing and Advertising

Takes a little while to get to grips with the onboarding tool especially for some of our team who are less technical - as and when new updates are made this is becoming easier however.

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
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Videos

 No videos provided
No videos provided
Inline Manual
No videos provided
Freshdesk
Zendesk Support
No videos provided

Downloads

Inline Manual
No downloads provided
Zendesk Support
No downloads provided
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