Compare Inline Manual, Freshdesk, and Kayako

Pricing

 
STANDARD
$59
per month
Sprout
Free
for UNLIMITED agents
Inbox
$15
/agent/month
 
STANDARD PRO
$158
per month
Blossom
$19
/ agent / month billed annually
Growth
$30
/agent/month
 
ENTERPRISE
from $1220
per month
Garden
$35
/ agent / month billed annually
Scale
$60
/agent/month
 
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Free Trial
Inline Manual
STANDARD
$59per month
STANDARD PRO
$158per month
ENTERPRISE
from $1220per month
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
8.5
8.1
Ease of Use
Ease of Use
7.6
8.8
8.4
Ease of Setup
Ease of Setup
8.1
8.6
8.0
Ease of Admin
Ease of Admin
8.1
8.7
8.1
Quality of Support
Quality of Support
9.8
8.9
8.2
Ease of Doing Business With
Ease of Doing Business With
9.7
8.8
8.4
Product Direction (% positive)
Product Direction (% positive)
10.0
8.7
7.2
Meets Requirements
Inline Manual
8.8
Freshdesk
8.5
Kayako
8.1
Ease of Use
Inline Manual
7.6
Freshdesk
8.8
Kayako
8.4
Ease of Setup
Inline Manual
8.1
Freshdesk
8.6
Kayako
8.0
Ease of Admin
Inline Manual
8.1
Freshdesk
8.7
Kayako
8.1
Quality of Support
Inline Manual
9.8
Freshdesk
8.9
Kayako
8.2
Ease of Doing Business With
Inline Manual
9.7
Freshdesk
8.8
Kayako
8.4
Product Direction (% positive)
Inline Manual
10.0
Freshdesk
8.7
Kayako
7.2

Features

Knowledge Share
Knowledge Base
Inline Manual
Not enough data available
Freshdesk
8.8
Kayako
8.7
Searchable Articles
Inline Manual
Not enough data available
Freshdesk
8.6
Kayako
9.1
Community Forums
Inline Manual
Not enough data available
Freshdesk
8.5
Kayako
8.5
Interactive FAQs & Forums
Inline Manual
Not enough data available
Freshdesk
8.5
Kayako
8.8
Interaction
Web Portals
Inline Manual
Not enough data available
Freshdesk
7.2
Kayako
8.9
Forum to Reponse
Inline Manual
Not enough data available
Freshdesk
8.5
Kayako
8.3
Tickets and Tagging
Inline Manual
Not enough data available
Freshdesk
8.8
Kayako
9.1
Live Chat
Inline Manual
Not enough data available
Freshdesk
8.8
Kayako
8.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
57.1%
52.5%
53.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
36.6%
35.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
10.9%
10.4%
Inline Manual
Small-Business
57.1%
Mid-Market
28.6%
Enterprise
14.3%
Freshdesk
Small-Business
52.5%
Mid-Market
36.6%
Enterprise
10.9%
Kayako
Small-Business
53.8%
Mid-Market
35.7%
Enterprise
10.4%

Reviewers' Industry

 
Computer Software
50.0%
Information Technology and Services
20.4%
Information Technology and Services
24.7%
 
Marketing and Advertising
12.5%
Computer Software
13.9%
Computer Software
17.5%
 
Investment Management
12.5%
Internet
5.8%
Telecommunications
6.7%
 
Health, Wellness and Fitness
12.5%
Education Management
3.7%
Internet
5.4%
 
Financial Services
12.5%
E-Learning
3.4%
Marketing and Advertising
3.6%
 
Other
0.0%
Other
52.9%
Other
42.2%
Inline Manual
Computer Software
50.0%
Marketing and Advertising
12.5%
Investment Management
12.5%
Health, Wellness and Fitness
12.5%
Financial Services
12.5%
Other
0.0%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.8%
Education Management
3.7%
E-Learning
3.4%
Other
52.9%
Kayako
Information Technology and Services
24.7%
Computer Software
17.5%
Telecommunications
6.7%
Internet
5.4%
Marketing and Advertising
3.6%
Other
42.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Investment Management

Very fast developing product with new and new features all the time. It helped a lot to create a best user experience for our customers, although we have a slow onboarding process.

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Jorge M.
Administrator in Information Technology and Services

Easy and intuitive to navigate! Much improved reporting! Ability to easily customize screens and fields for a multitude of uses!

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Computer Software

Slightly more developer involvement than I anticipated, but I think that's how every service is once you start diving into smaller details you are trying to refine.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
Inline Manual
Most Helpful Favorable Review
G2 User in Investment Management

Very fast developing product with new and new features all the time. It helped a lot to create a best user experience for our customers, although we have a slow onboarding process.

Most Helpful Critical Review
G2 User in Computer Software

Slightly more developer involvement than I anticipated, but I think that's how every service is once you start diving into smaller details you are trying to refine.

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Kayako
Most Helpful Favorable Review
Jorge M.
Administrator in Information Technology and Services

Easy and intuitive to navigate! Much improved reporting! Ability to easily customize screens and fields for a multitude of uses!

Most Helpful Critical Review
G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Screenshots

 
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Videos

 No videos provided

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Inline Manual
No videos provided
Freshdesk
Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

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