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Compare Inline Manual vs Freshdesk
See this
comparison of Inline Manual vs. Freshdesk
based on data from user reviews. Inline Manual rates 4.8/5 stars with 6 reviews. Freshdesk rates 4.4/5 stars with 2,090 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
STANDARD
$59
per month
Sprout
Free
for UNLIMITED agents
 
STANDARD PRO
$158
per month
Blossom
$19
/ agent / month billed annually
 
ENTERPRISE
from $1220
per month
Garden
$35
/ agent / month billed annually
 
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Inline Manual
STANDARD
$59per month
STANDARD PRO
$158per month
ENTERPRISE
from $1220per month
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
8.5
Ease of Use
Ease of Use
7.5
8.8
Ease of Setup
Ease of Setup
8.0
8.6
Ease of Admin
Ease of Admin
8.3
8.7
Quality of Support
Quality of Support
9.7
8.9
Ease of Doing Business With
Ease of Doing Business With
9.7
8.8
Product Direction (% positive)
Product Direction (% positive)
10.0
8.6
Meets Requirements
Inline Manual
8.6
Freshdesk
8.5
Ease of Use
Inline Manual
7.5
Freshdesk
8.8
Ease of Setup
Inline Manual
8.0
Freshdesk
8.6
Ease of Admin
Inline Manual
8.3
Freshdesk
8.7
Quality of Support
Inline Manual
9.7
Freshdesk
8.9
Ease of Doing Business With
Inline Manual
9.7
Freshdesk
8.8
Product Direction (% positive)
Inline Manual
10.0
Freshdesk
8.6

Features

Knowledge Share
Knowledge Base
Inline Manual
Not enough data available
Freshdesk
8.8
Searchable Articles
Inline Manual
Not enough data available
Freshdesk
8.6
Community Forums
Inline Manual
Not enough data available
Freshdesk
8.4
Interactive FAQs & Forums
Inline Manual
Not enough data available
Freshdesk
8.5
Interaction
Web Portals
Inline Manual
Not enough data available
Freshdesk
7.2
Forum to Reponse
Inline Manual
Not enough data available
Freshdesk
8.5
Tickets and Tagging
Inline Manual
Not enough data available
Freshdesk
8.8
Live Chat
Inline Manual
Not enough data available
Freshdesk
8.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
52.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
36.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
16.7%
10.9%
Inline Manual
Small-Business
50.0%
Mid-Market
33.3%
Enterprise
16.7%
Freshdesk
Small-Business
52.7%
Mid-Market
36.4%
Enterprise
10.9%

Reviewers' Industry

 
Computer Software
42.9%
Information Technology and Services
20.4%
 
Marketing and Advertising
14.3%
Computer Software
13.9%
 
Investment Management
14.3%
Internet
5.9%
 
Health, Wellness and Fitness
14.3%
Education Management
3.7%
 
Financial Services
14.3%
E-Learning
3.4%
 
Other
0.0%
Other
52.7%
Inline Manual
Computer Software
42.9%
Marketing and Advertising
14.3%
Investment Management
14.3%
Health, Wellness and Fitness
14.3%
Financial Services
14.3%
Other
0.0%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eyal S.
Administrator in Financial Services

Great platform that lets us focus on our core business. Its many features, easy implementation and customizable content enable us to create engaging guides for our users that find them very helpful. The amazing responsiveness of the Inline team and the...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
Inline Manual
Most Helpful Favorable Review
Eyal S.
Administrator in Financial Services

Great platform that lets us focus on our core business. Its many features, easy implementation and customizable content enable us to create engaging guides for our users that find them very helpful. The amazing responsiveness of the Inline team and the...

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
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Videos

 No videos provided
Inline Manual
No videos provided
Freshdesk
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