Compare Inline Manual vs BMC Remedy

See this
comparison of Inline Manual vs. BMC Remedy
based on data from user reviews. Inline Manual rates 4.8/5 stars with 6 reviews. BMC Remedy rates 3.6/5 stars with 224 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
STANDARD
$59
per month
 
STANDARD PRO
$158
per month
 
ENTERPRISE
from $1220
per month
 
Free Trial
Free Trial Unavailable
Inline Manual
STANDARD
$59per month
STANDARD PRO
$158per month
ENTERPRISE
from $1220per month
Free Trial
BMC Remedy
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.6
8.0
Ease of Use
Ease of Use
7.5
7.1
Ease of Setup
Ease of Setup
8.0
6.9
Ease of Admin
Ease of Admin
8.3
7.2
Quality of Support
Quality of Support
9.7
7.4
Ease of Doing Business With
Ease of Doing Business With
9.7
7.9
Product Direction (% positive)
Product Direction (% positive)
10.0
5.9
Meets Requirements
Inline Manual
8.6
BMC Remedy
8.0
Ease of Use
Inline Manual
7.5
BMC Remedy
7.1
Ease of Setup
Inline Manual
8.0
BMC Remedy
6.9
Ease of Admin
Inline Manual
8.3
BMC Remedy
7.2
Quality of Support
Inline Manual
9.7
BMC Remedy
7.4
Ease of Doing Business With
Inline Manual
9.7
BMC Remedy
7.9
Product Direction (% positive)
Inline Manual
10.0
BMC Remedy
5.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
4.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
21.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
16.7%
74.3%
Inline Manual
Small-Business
50.0%
Mid-Market
33.3%
Enterprise
16.7%
BMC Remedy
Small-Business
4.1%
Mid-Market
21.6%
Enterprise
74.3%

Reviewers' Industry

 
Computer Software
42.9%
Information Technology and Services
32.3%
 
Marketing and Advertising
14.3%
Telecommunications
9.3%
 
Investment Management
14.3%
Hospital & Health Care
6.1%
 
Health, Wellness and Fitness
14.3%
Higher Education
4.3%
 
Financial Services
14.3%
Computer Software
4.3%
 
Other
0.0%
Other
43.7%
Inline Manual
Computer Software
42.9%
Marketing and Advertising
14.3%
Investment Management
14.3%
Health, Wellness and Fitness
14.3%
Financial Services
14.3%
Other
0.0%
BMC Remedy
Information Technology and Services
32.3%
Telecommunications
9.3%
Hospital & Health Care
6.1%
Higher Education
4.3%
Computer Software
4.3%
Other
43.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Investment Management

Very fast developing product with new and new features all the time. It helped a lot to create a best user experience for our customers, although we have a slow onboarding process.

Greg M.
User in Internet

It's a full-blown, enterprise-grade ITSM suite. For those who are looking to implement ITIL practices, Remedy will help you do so, with modules like asset and configuration management, incident and problem management, change management, and so forth. Done...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

 
Inline Manual
Most Helpful Favorable Review
G2 User in Investment Management

Very fast developing product with new and new features all the time. It helped a lot to create a best user experience for our customers, although we have a slow onboarding process.

BMC Remedy
Most Helpful Favorable Review
Greg M.
User in Internet

It's a full-blown, enterprise-grade ITSM suite. For those who are looking to implement ITIL practices, Remedy will help you do so, with modules like asset and configuration management, incident and problem management, change management, and so forth. Done...

Most Helpful Critical Review
G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

Screenshots

 
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