Compare Inkling and ScreenSteps
See this
side-by-side comparison of Inkling vs. ScreenSteps
based on preference data from user reviews. Inkling rates 4.3/5 stars with 51 reviews. By contrast, ScreenSteps rates 4.5/5 stars with 28 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 Inkling |  ScreenSteps | |
| Star Rating | Inkling | ScreenSteps |
| Market Segments | Inkling Enterprise (80.9% of reviews) | ScreenSteps Mid-Market (55.6% of reviews) |
| Entry Level Price | Inkling No pricing information available | ScreenSteps Starting at $150 per month billed annually - $180/month when billed monthly |
Inkling vs ScreenSteps
When assessing the two solutions, reviewers found ScreenSteps easier to use, set up, and administer. Reviewers also preferred doing business with ScreenSteps overall.
- Reviewers felt that ScreenSteps meets the needs of their business better than Inkling.
- When comparing quality of ongoing product support, reviewers felt that ScreenSteps is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Inkling over ScreenSteps.
Categories
Shared Categories
Inkling and ScreenSteps are categorized as Enterprise Wiki
Unique Categories
Inkling is categorized as LXP Platforms and Course Authoring
ScreenSteps is categorized as Contact Center Knowledge Base and Work Instructions
Pricing
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Free Trial Unavailable
Standard
Starting at $150per month billed annually - $180/month when billed monthly
Advanced
Starting at $300per month billed annually - $360/month when billed monthly
Add-ons
Starting at $100per month
Free Trial
Ratings
Meets Requirements
Inkling
Responses: 41
ScreenSteps
Responses: 25
Ease of Use
Inkling
Responses: 41
ScreenSteps
Responses: 25
Ease of Setup
Inkling
Responses: 35
ScreenSteps
Responses: 17
Ease of Admin
Inkling
Responses: 33
ScreenSteps
Responses: 18
Quality of Support
Inkling
Responses: 38
ScreenSteps
Responses: 21
Ease of Doing Business With
Inkling
Responses: 32
ScreenSteps
Responses: 17
Product Direction (% positive)
Inkling
Responses: 41
ScreenSteps
Responses: 25
Features
Wiki Pages
Templates
Inkling
ScreenSteps
In-Content Feedback
Inkling
ScreenSteps
Comments
Inkling
ScreenSteps
Versioning and Version History
Inkling
ScreenSteps
Decision Trees
Inkling
ScreenSteps
Knowledge Base
Q & A
Inkling
ScreenSteps
Link Sharing
Inkling
ScreenSteps
Searchable
Inkling
ScreenSteps
Knowledge Dissemination
Page Analytics
Inkling
ScreenSteps
Permissions
Inkling
ScreenSteps
Knowledge Sharing
Inkling
ScreenSteps
In-Context Knowledge
Inkling
ScreenSteps
Notifications
Inkling
ScreenSteps
Security
Verification
Inkling
ScreenSteps
Role-Based Permission
Inkling
ScreenSteps
Public vs Private
Inkling
ScreenSteps
Content
Trackable Analytics
Inkling
ScreenSteps
Import
Inkling
ScreenSteps
File Viewing
Inkling
ScreenSteps
Update Notifications
Inkling
ScreenSteps
Communication
Social Features
Inkling
ScreenSteps
Tagging
Inkling
ScreenSteps
Upload
Inkling
ScreenSteps
Comments
Inkling
ScreenSteps
Reviewers' Company Size
Reviewers of Inkling were most often representing companies in the Enterprise segment, while reviewers for ScreenSteps were more commonly in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
Inkling
ScreenSteps
Mid-Market
(51-1000 emp.)
Inkling
ScreenSteps
Enterprise
(> 1000 emp.)
Inkling
ScreenSteps
Reviewers' Industry
Retail
19.1%
Restaurants
10.6%
Insurance
10.6%
Food & Beverages
6.4%
Telecommunications
4.3%
Other
48.9%
Computer Software
57.1%
Publishing
7.1%
Internet
7.1%
Financial Services
7.1%
Real Estate
3.6%
Other
17.9%
Reviews
Most Helpful Favorable Review
Agency in Health, Wellness and Fitness
I like the paperless process from idea to manuscript to finished publication.
Barb C.
User in Computer Software
Ease of use, importing gifs, tag options
Most Helpful Critical Review
Administrator in Human Resources
Usage by more than 1 person at a time isn't possible on the same content: we've had lots of work get lost if more than one author is in the tool at the same time, where work is getting overwritten and totally lost. This has happened two times and resulted...
User in Computer Software
It seems to go back and forth - they don't keep their web-based editor and desktop editor at the same speeds - one always seems to be not working, which is very frustrating.
Top Alternatives
Discussions
Inkling has no discussions with answers
ScreenSteps has no discussions with answers
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