# Infor Global Human Resources vs ServiceNow HR Service Delivery Comparison
---
## AI Generated Summary
- **G2 reviewers report** that ServiceNow HR Service Delivery excels in **ease of use** , with many users highlighting its ability to integrate seamlessly into multiple systems. This makes it a preferred choice for organizations looking to streamline their HR processes.
- **Users say** that Infor Global Human Resources offers **comprehensive HR features** and strong reporting capabilities. Reviewers appreciate its robust, enterprise-grade HR functionalities, which are particularly beneficial for companies with complex compliance needs.
- **According to verified reviews** , ServiceNow HR Service Delivery simplifies HR tasks by automating case management and employee requests, which significantly enhances day-to-day usability for HR teams. This automation is a standout feature that many users find invaluable.
- **Reviewers mention** that while Infor Global Human Resources has a solid hiring system, it faces challenges in **ease of setup**. Users have noted that the initial configuration can be more cumbersome compared to ServiceNow, which is praised for its intuitive onboarding process.
- **G2 reviewers highlight** the quality of support provided by ServiceNow HR Service Delivery, with many users expressing satisfaction with the responsiveness and helpfulness of the support team. In contrast, some users of Infor Global Human Resources have indicated that support could be improved.
- **Users report** that ServiceNow HR Service Delivery has a strong market presence, particularly among enterprise-level organizations, which contributes to its higher overall satisfaction ratings. Infor Global Human Resources, while effective for mid-market companies, may not offer the same level of scalability and user satisfaction.



| | Infor Global Human Resources | ServiceNow HR Service Delivery | 
|---|---|---|
| **Star Rating** | 3.4 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 13 | 383 | 
| **Largest Market Segment** | Mid-Market (50.0% of reviews) | Enterprise (69.3% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Infor Global Human Resources

Pros:
- Comprehensive (1 reviews)
- Comprehensive Features (1 reviews)

Cons:
- Intuitiveness (1 reviews)
- Learning Difficulty (1 reviews)

### ServiceNow HR Service Delivery

Pros:
- Ease of Use (52 reviews)
- HR Management (43 reviews)

Cons:
- Limited Customization (26 reviews)
- Expensive (19 reviews)

---
## Ratings Comparison
| Rating | Infor Global Human Resources | ServiceNow HR Service Delivery | 
|---|---|---|
  | **Meets Requirements** | 7.8 (9 reviews) | 8.5 (105 reviews) | 
  | **Ease of Use** | 7.8 (9 reviews) | 8.2 (231 reviews) | 
  | **Ease of Setup** | 6.3 (5 reviews) | 7.7 (137 reviews) | 
  | **Ease of Admin** | Not enough data | 8.5 (42 reviews) | 
  | **Quality of Support** | 7.2 (9 reviews) | 8.3 (164 reviews) | 
  | **Has the product been a good partner in doing business?** | Not enough data | 9.1 (43 reviews) | 
  | **Product Direction (% positive)** | 8.3 (7 reviews) | 8.9 (115 reviews) | 

---
## Pricing

### Infor Global Human Resources

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### ServiceNow HR Service Delivery

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Core HR

| Product | Score | Reviews |
|---|---|---|
| **Infor Global Human Resources** | 7.2/10 | 8 |
| **ServiceNow HR Service Delivery** | 8.8/10 | 43 |

#### Core HR

| Feature | Infor Global Human Resources | ServiceNow HR Service Delivery | 
|---|---|---|
| **Organization Management** | Not enough data | 9.3 (16 reviews) | 
| **Time, Attendance, and PTO** | Not enough data | 8.2 (14 reviews) | 
| **Expense Management** | Not enough data | 8.3 (13 reviews) | 
| **Salary Structures** | 6.3 (5 reviews) | 7.8 (13 reviews) | 
| **Compliance** | 8.1 (6 reviews) | 8.8 (15 reviews) | 
| **Benefits Administration** | Not enough data | 8.8 (14 reviews) | 
| **Goal Management** | Not enough data | Not enough data | 
| **Benefits Management** | Not enough data | Not enough data | 
| **Employee Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **HR Management** | Not enough data | Not enough data | 
| **Recruitment Management** | Not enough data | Not enough data | 
| **Payroll Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Performance Management** | Not enough data | Not enough data | 
| **Time Off Management** | Not enough data | Not enough data | 
| **Compensation Management** | Not enough data | Not enough data | 
| **Training Management** | Not enough data | Not enough data | 
| **Timesheet Management** | Not enough data | Not enough data | 
| **Talent Management** | Not enough data | Not enough data | 
| **Commission Management** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Infor Global Human Resources | ServiceNow HR Service Delivery | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 8.1 (6 reviews) | 
| **Generative AI** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Infor Global Human Resources | ServiceNow HR Service Delivery | 
|---|---|---|
| **Reminders** | Not enough data | Not enough data | 
| **Applicant Tracking** | Not enough data | Not enough data | 
| **Time & Attendance** | Not enough data | Not enough data | 
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Learning & Development** | Not enough data | Not enough data | 
| **Employee Database** | Not enough data | Not enough data | 
| **Employee Engagement** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Sick Leave Tracking** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Mobile App** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Onboarding** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **360 Degree Feedback** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Succession Planning** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Approval Process Control** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Offboarding** | Not enough data | Not enough data | 
| **Employee Profiles** | Not enough data | Not enough data | 
| **For Cloud** | Not enough data | Not enough data | 
| **Employee Training** | Not enough data | Not enough data | 
| **Time Off Requests** | Not enough data | Not enough data | 

#### Platform

| Feature | Infor Global Human Resources | ServiceNow HR Service Delivery | 
|---|---|---|
| **Customization ** | Not enough data | 8.0 (29 reviews) | 
| **Integration APIs** | Not enough data | 8.5 (28 reviews) | 
| **Internationalization** | Not enough data | 8.4 (25 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.8 (26 reviews) | 
| **Dashboards** | Not enough data | 8.6 (24 reviews) | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Training Management** | Not enough data | Not enough data | 
| **Goal Management** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **Action Management** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Benefits Dashboard** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **Performance Management** | Not enough data | Not enough data | 
| **Recruitment Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Training Management** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Employee Management** | Not enough data | Not enough data | 
| **Orientation Workflow Management** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **HR Management** | Not enough data | Not enough data | 
| **Help Desk Management** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Payroll Management** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Job Description Management** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Assessment Management** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Third-Party Integration** | Not enough data | Not enough data | 
| **Initiative Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Community Management** | Not enough data | Not enough data | 
| **Employee Referral Management** | Not enough data | Not enough data | 
| **Candidate Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Advertising Management** | Not enough data | Not enough data | 
| **Application Management** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Job Management** | Not enough data | Not enough data | 
| **Discount Management** | Not enough data | Not enough data | 
| **Pipeline Management** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Job Management** | Not enough data | Not enough data | 
| **Data Storage Management** | Not enough data | Not enough data | 
| **Compensation Management** | Not enough data | Not enough data | 
| **Employee Management** | Not enough data | Not enough data | 
| **Job Application Management** | Not enough data | Not enough data | 
| **HR Management** | Not enough data | Not enough data | 
| **Competency Management** | Not enough data | Not enough data | 
| **Performance Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Job Description Management** | Not enough data | Not enough data | 
| **Evaluation Management** | Not enough data | Not enough data | 

### Benefits Administration

| Product | Score | Reviews |
|---|---|---|
| **Infor Global Human Resources** | N/A | N/A |
| **ServiceNow HR Service Delivery** | N/A | N/A |

#### Benefits Administration Platform Features

| Feature | Infor Global Human Resources | ServiceNow HR Service Delivery | 
|---|---|---|
| **Benefits Record Management** | Not enough data | Not enough data | 
| **Enrollment Planning** | Not enough data | Not enough data | 
| **Third-Party Carrier Integration** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Total Compensation Statements** | Not enough data | Not enough data | 
| **Self-Service Portal** | Not enough data | Not enough data | 
| **Regulatory Compliance** | Not enough data | Not enough data | 
| **Mobile Benefits Access** | Not enough data | Not enough data | 
| **Timesheet Management** | Not enough data | Not enough data | 
| **Payroll Management** | Not enough data | Not enough data | 
| **Performance Management** | Not enough data | Not enough data | 
| **Recruitment Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Deduction Management** | Not enough data | Not enough data | 
| **Training Management** | Not enough data | Not enough data | 
| **Employee Management** | Not enough data | Not enough data | 
| **Compensation Management** | Not enough data | Not enough data | 
| **HR Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Attendance Management** | Not enough data | Not enough data | 
| **Retirement Plan Management** | Not enough data | Not enough data | 
| **Provider Management** | Not enough data | Not enough data | 
| **Online Benefits Enrollment** | Not enough data | Not enough data | 
| **Employee Portal** | Not enough data | Not enough data | 

#### Benefits Administration Platform Features

| Feature | Infor Global Human Resources | ServiceNow HR Service Delivery | 
|---|---|---|
| **Benefits Record Management** | Not enough data | Not enough data | 
| **Enrollment Planning** | Not enough data | Not enough data | 
| **Third-Party Carrier Integration** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Total Compensation Statements** | Not enough data | Not enough data | 
| **Self-Service Portal** | Not enough data | Not enough data | 
| **Regulatory Compliance** | Not enough data | Not enough data | 
| **Benefits Dashboards** | Not enough data | Not enough data | 
| **Mobile Benefits Access** | Not enough data | Not enough data | 
| **Integrations / APIs** | Not enough data | Not enough data | 
| **Internationalization** | Not enough data | Not enough data | 
| **Mobility** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Infor Global Human Resources | ServiceNow HR Service Delivery | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Image-to-Text** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Infor Global Human Resources | ServiceNow HR Service Delivery | 
|---|---|---|
| **ACA Reporting** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Vacation/Leave Tracking** | Not enough data | Not enough data | 
| **HIPAA Compliant** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Leave Tracking** | Not enough data | Not enough data | 
| **COBRA Administration** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Employee Database** | Not enough data | Not enough data | 
| **Time Off Requests** | Not enough data | Not enough data | 
| **Employee Benefits Administration** | Not enough data | Not enough data | 
| **Configurable Workflow** | Not enough data | Not enough data | 
| **Sick Leave Tracking** | Not enough data | Not enough data | 
| **Life Insurance Administration** | Not enough data | Not enough data | 
| **Health Insurance Administration** | Not enough data | Not enough data | 
| **Benefits Administration Outsourcing** | Not enough data | Not enough data | 
| **Disability Insurance Administration** | Not enough data | Not enough data | 
| **Attendance Tracking** | Not enough data | Not enough data | 
| **Applicant Tracking** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **FMLA Administration** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Employee Onboarding** | Not enough data | Not enough data | 
| **HSA/FSA Administration** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 

#### Platform

| Feature | Infor Global Human Resources | ServiceNow HR Service Delivery | 
|---|---|---|
| **Customization ** | Not enough data | 8.0 (29 reviews) | 
| **Integration APIs** | Not enough data | 8.5 (28 reviews) | 
| **Internationalization** | Not enough data | 8.4 (25 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.8 (26 reviews) | 
| **Dashboards** | Not enough data | 8.6 (24 reviews) | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Training Management** | Not enough data | Not enough data | 
| **Goal Management** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **Action Management** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Benefits Dashboard** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **Performance Management** | Not enough data | Not enough data | 
| **Recruitment Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Training Management** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Employee Management** | Not enough data | Not enough data | 
| **Orientation Workflow Management** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **HR Management** | Not enough data | Not enough data | 
| **Help Desk Management** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Payroll Management** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Job Description Management** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Assessment Management** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Third-Party Integration** | Not enough data | Not enough data | 
| **Initiative Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Community Management** | Not enough data | Not enough data | 
| **Employee Referral Management** | Not enough data | Not enough data | 
| **Candidate Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Advertising Management** | Not enough data | Not enough data | 
| **Application Management** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Job Management** | Not enough data | Not enough data | 
| **Discount Management** | Not enough data | Not enough data | 
| **Pipeline Management** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Job Management** | Not enough data | Not enough data | 
| **Data Storage Management** | Not enough data | Not enough data | 
| **Compensation Management** | Not enough data | Not enough data | 
| **Employee Management** | Not enough data | Not enough data | 
| **Job Application Management** | Not enough data | Not enough data | 
| **HR Management** | Not enough data | Not enough data | 
| **Competency Management** | Not enough data | Not enough data | 
| **Performance Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Job Description Management** | Not enough data | Not enough data | 
| **Evaluation Management** | Not enough data | Not enough data | 

### Relocation Management

| Product | Score | Reviews |
|---|---|---|
| **Infor Global Human Resources** | N/A | N/A |
| **ServiceNow HR Service Delivery** | N/A | N/A |

#### Customization

| Feature | Infor Global Human Resources | ServiceNow HR Service Delivery | 
|---|---|---|
| **Services ** | Not enough data | Feature Not Available | 
| **Additional Tools** | Not enough data | Feature Not Available | 
| **Home Solutions** | Not enough data | Feature Not Available | 

#### Logistics

| Feature | Infor Global Human Resources | ServiceNow HR Service Delivery | 
|---|---|---|
| **Dashboard & Reporting** | Not enough data | Feature Not Available | 
| **Expense Management** | Not enough data | Feature Not Available | 
| **Budget Tools** | Not enough data | Feature Not Available | 
| **Expense Calculation** | Not enough data | Feature Not Available | 
| **Vendor Management** | Not enough data | Not enough data | 
| **Tax Management** | Not enough data | Not enough data | 
| **Immigration Management** | Not enough data | Not enough data | 
| **Reimbursement Management** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 

#### Management

| Feature | Infor Global Human Resources | ServiceNow HR Service Delivery | 
|---|---|---|
| **Relocation Benefits** | Not enough data | Feature Not Available | 
| **Employee Portal** | Not enough data | Feature Not Available | 
| **Additional Tools** | Not enough data | Feature Not Available | 

#### Additional Functionality

| Feature | Infor Global Human Resources | ServiceNow HR Service Delivery | 
|---|---|---|
| **Onboarding** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Move Progress Tracking** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Content Library** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

### HR Service Delivery

| Product | Score | Reviews |
|---|---|---|
| **Infor Global Human Resources** | N/A | N/A |
| **ServiceNow HR Service Delivery** | 8.5/10 | 183 |

#### Customization

| Feature | Infor Global Human Resources | ServiceNow HR Service Delivery | 
|---|---|---|
| **Customization** | Not enough data | 8.0 (78 reviews) | 
| **HR Integrations** | Not enough data | 8.5 (71 reviews) | 

#### HR Content

| Feature | Infor Global Human Resources | ServiceNow HR Service Delivery | 
|---|---|---|
| **Knowledge Management** | Not enough data | 9.1 (66 reviews) | 
| **Content Delivery** | Not enough data | 8.6 (48 reviews) | 
| **Document Management** | Not enough data | 8.8 (46 reviews) | 

#### Logistics

| Feature | Infor Global Human Resources | ServiceNow HR Service Delivery | 
|---|---|---|
| **Security** | Not enough data | 8.7 (54 reviews) | 
| **Employee Portal** | Not enough data | 9.1 (85 reviews) | 
| **AI ** | Not enough data | 8.1 (55 reviews) | 

#### Management

| Feature | Infor Global Human Resources | ServiceNow HR Service Delivery | 
|---|---|---|
| **Ticketing Platform** | Not enough data | 9.2 (85 reviews) | 
| **Single Sign-On** | Not enough data | 8.8 (44 reviews) | 
| **Business Process Management** | Not enough data | 8.5 (48 reviews) | 
| **Self-Service** | Not enough data | 9.3 (79 reviews) | 
| **Dashboard & Reporting** | Not enough data | 8.6 (57 reviews) | 

#### Generative AI

| Feature | Infor Global Human Resources | ServiceNow HR Service Delivery | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.0 (24 reviews) | 
| **AI Text Summarization** | Not enough data | 7.1 (26 reviews) | 

### HR Case Management

| Product | Score | Reviews |
|---|---|---|
| **Infor Global Human Resources** | N/A | N/A |
| **ServiceNow HR Service Delivery** | 9.0/10 | 17 |

#### Investigation

| Feature | Infor Global Human Resources | ServiceNow HR Service Delivery | 
|---|---|---|
| **Separate Workflows** | Not enough data | 9.0 (13 reviews) | 
| **Anonymity** | Not enough data | 8.7 (13 reviews) | 
| **Documentation** | Not enough data | 8.9 (14 reviews) | 
| **Confidentiality** | Not enough data | 9.4 (14 reviews) | 

#### Access

| Feature | Infor Global Human Resources | ServiceNow HR Service Delivery | 
|---|---|---|
| **Integration** | Not enough data | Feature Not Available | 
| **Assignment** | Not enough data | Feature Not Available | 
| **Collaborative** | Not enough data | 9.6 (14 reviews) | 

#### Employee Experience

| Feature | Infor Global Human Resources | ServiceNow HR Service Delivery | 
|---|---|---|
| **Policy** | Not enough data | 9.7 (13 reviews) | 
| **Multi-channel** | Not enough data | 9.5 (13 reviews) | 
| **Cross-platform** | Not enough data | 9.4 (13 reviews) | 

#### Generative AI

| Feature | Infor Global Human Resources | ServiceNow HR Service Delivery | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.0 (9 reviews) | 

### HCM Software

| Product | Score | Reviews |
|---|---|---|
| **Infor Global Human Resources** | N/A | N/A |
| **ServiceNow HR Service Delivery** | N/A | N/A |

#### Generative AI

| Feature | Infor Global Human Resources | ServiceNow HR Service Delivery | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Infor Global Human Resources | ServiceNow HR Service Delivery | 
|---|---|---|
| **Reminders** | Not enough data | Not enough data | 
| **Applicant Tracking** | Not enough data | Not enough data | 
| **Time & Attendance** | Not enough data | Not enough data | 
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Learning & Development** | Not enough data | Not enough data | 
| **Employee Database** | Not enough data | Not enough data | 
| **Employee Engagement** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Sick Leave Tracking** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Mobile App** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Onboarding** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **360 Degree Feedback** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Succession Planning** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Approval Process Control** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Offboarding** | Not enough data | Not enough data | 

### Talent Management

| Product | Score | Reviews |
|---|---|---|
| **Infor Global Human Resources** | N/A | N/A |
| **ServiceNow HR Service Delivery** | N/A | N/A |

#### Generative AI

| Feature | Infor Global Human Resources | ServiceNow HR Service Delivery | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Infor Global Human Resources | ServiceNow HR Service Delivery | 
|---|---|---|
| **Onboarding** | Not enough data | Not enough data | 
| **Individual Development Plans** | Not enough data | Not enough data | 
| **Career Development** | Not enough data | Not enough data | 
| **Approval Process Control** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Employee Profiles** | Not enough data | Not enough data | 
| **Employee Engagement** | Not enough data | Not enough data | 
| **Learning & Development** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 

### Recruiting

| Product | Score | Reviews |
|---|---|---|
| **Infor Global Human Resources** | N/A | N/A |
| **ServiceNow HR Service Delivery** | N/A | N/A |

#### Generative AI

| Feature | Infor Global Human Resources | ServiceNow HR Service Delivery | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Talent Acquisition Suites

| Product | Score | Reviews |
|---|---|---|
| **Infor Global Human Resources** | N/A | N/A |
| **ServiceNow HR Service Delivery** | N/A | N/A |

#### Generative AI

| Feature | Infor Global Human Resources | ServiceNow HR Service Delivery | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Onboarding

| Product | Score | Reviews |
|---|---|---|
| **Infor Global Human Resources** | N/A | N/A |
| **ServiceNow HR Service Delivery** | 8.4/10 | 41 |

#### Agentic AI - Onboarding

| Feature | Infor Global Human Resources | ServiceNow HR Service Delivery | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.1 (8 reviews) | 
| **Adaptive Learning** | Not enough data | 7.3 (8 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.1 (8 reviews) | 
| **Proactive Assistance** | Not enough data | 7.7 (8 reviews) | 
| **Decision Making** | Not enough data | 8.1 (8 reviews) | 

#### Platform Content

| Feature | Infor Global Human Resources | ServiceNow HR Service Delivery | 
|---|---|---|
| **Forms Library** | Not enough data | 8.9 (14 reviews) | 
| **E-Forms** | Not enough data | 8.5 (13 reviews) | 
| **E-Signature** | Not enough data | 8.7 (13 reviews) | 
| **Background Checks** | Not enough data | 8.2 (12 reviews) | 
| **Offer Letter Approvals** | Not enough data | 8.2 (12 reviews) | 
| **Offer Letter Templates** | Not enough data | 8.3 (14 reviews) | 
| **Customizable Templates** | Not enough data | Not enough data | 

#### Platform Additional Functionality

| Feature | Infor Global Human Resources | ServiceNow HR Service Delivery | 
|---|---|---|
| **Self-Service Portal** | Not enough data | 8.6 (13 reviews) | 
| **Automated Team Introductions** | Not enough data | Feature Not Available | 
| **Compliance Training** | Not enough data | 8.3 (12 reviews) | 
| **Automated Onboarding Workflows** | Not enough data | 8.6 (14 reviews) | 
| **Onboarding Notifications** | Not enough data | 8.7 (13 reviews) | 

#### Platform Data

| Feature | Infor Global Human Resources | ServiceNow HR Service Delivery | 
|---|---|---|
| **Time-to-Productivity Reporting** | Not enough data | 8.3 (12 reviews) | 
| **Onboarding Process Reporting** | Not enough data | Feature Not Available | 
| **Visualization** | Not enough data | 9.2 (12 reviews) | 

#### Platform

| Feature | Infor Global Human Resources | ServiceNow HR Service Delivery | 
|---|---|---|
| **Customization ** | Not enough data | 8.0 (29 reviews) | 
| **Integration APIs** | Not enough data | 8.5 (28 reviews) | 
| **Internationalization** | Not enough data | 8.4 (25 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.8 (26 reviews) | 
| **Dashboards** | Not enough data | 8.6 (24 reviews) | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Training Management** | Not enough data | Not enough data | 
| **Goal Management** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **Action Management** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Benefits Dashboard** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **Performance Management** | Not enough data | Not enough data | 
| **Recruitment Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Training Management** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Employee Management** | Not enough data | Not enough data | 
| **Orientation Workflow Management** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **HR Management** | Not enough data | Not enough data | 
| **Help Desk Management** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Payroll Management** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Job Description Management** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Assessment Management** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Third-Party Integration** | Not enough data | Not enough data | 
| **Initiative Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Community Management** | Not enough data | Not enough data | 
| **Employee Referral Management** | Not enough data | Not enough data | 
| **Candidate Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Advertising Management** | Not enough data | Not enough data | 
| **Application Management** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Job Management** | Not enough data | Not enough data | 
| **Discount Management** | Not enough data | Not enough data | 
| **Pipeline Management** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Job Management** | Not enough data | Not enough data | 
| **Data Storage Management** | Not enough data | Not enough data | 
| **Compensation Management** | Not enough data | Not enough data | 
| **Employee Management** | Not enough data | Not enough data | 
| **Job Application Management** | Not enough data | Not enough data | 
| **HR Management** | Not enough data | Not enough data | 
| **Competency Management** | Not enough data | Not enough data | 
| **Performance Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Job Description Management** | Not enough data | Not enough data | 
| **Evaluation Management** | Not enough data | Not enough data | 

#### Recruiting and Onboarding

| Feature | Infor Global Human Resources | ServiceNow HR Service Delivery | 
|---|---|---|
| **Interview Scheduling** | Not enough data | Feature Not Available | 
| **Onboarding** | Not enough data | 9.4 (17 reviews) | 

#### Additional Functionality

| Feature | Infor Global Human Resources | ServiceNow HR Service Delivery | 
|---|---|---|
| **AI Copilot** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Approval Process Control** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Employee Database** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Data Security** | Not enough data | Not enough data | 
| **Employee Handbook** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Role-Based Permissions** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Applicant Tracking** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 

### Workforce Management

| Product | Score | Reviews |
|---|---|---|
| **Infor Global Human Resources** | N/A | N/A |
| **ServiceNow HR Service Delivery** | N/A | N/A |

#### Platform

| Feature | Infor Global Human Resources | ServiceNow HR Service Delivery | 
|---|---|---|
| **Customization ** | Not enough data | 8.0 (29 reviews) | 
| **Integration APIs** | Not enough data | 8.5 (28 reviews) | 
| **Internationalization** | Not enough data | 8.4 (25 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.8 (26 reviews) | 
| **Dashboards** | Not enough data | 8.6 (24 reviews) | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Training Management** | Not enough data | Not enough data | 
| **Goal Management** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **Action Management** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Benefits Dashboard** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **Performance Management** | Not enough data | Not enough data | 
| **Recruitment Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Training Management** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Employee Management** | Not enough data | Not enough data | 
| **Orientation Workflow Management** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **HR Management** | Not enough data | Not enough data | 
| **Help Desk Management** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Payroll Management** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Job Description Management** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Assessment Management** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Third-Party Integration** | Not enough data | Not enough data | 
| **Initiative Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Community Management** | Not enough data | Not enough data | 
| **Employee Referral Management** | Not enough data | Not enough data | 
| **Candidate Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Advertising Management** | Not enough data | Not enough data | 
| **Application Management** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Job Management** | Not enough data | Not enough data | 
| **Discount Management** | Not enough data | Not enough data | 
| **Pipeline Management** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Job Management** | Not enough data | Not enough data | 
| **Data Storage Management** | Not enough data | Not enough data | 
| **Compensation Management** | Not enough data | Not enough data | 
| **Employee Management** | Not enough data | Not enough data | 
| **Job Application Management** | Not enough data | Not enough data | 
| **HR Management** | Not enough data | Not enough data | 
| **Competency Management** | Not enough data | Not enough data | 
| **Performance Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Job Description Management** | Not enough data | Not enough data | 
| **Evaluation Management** | Not enough data | Not enough data | 

#### Workforce Management Platform Features

| Feature | Infor Global Human Resources | ServiceNow HR Service Delivery | 
|---|---|---|
| **Labor Forecasting** | Not enough data | Not enough data | 
| **Shift Scheduling** | Not enough data | Not enough data | 
| **Time & Attendance Tracking** | Not enough data | Not enough data | 
| **Absence & Leave Management** | Not enough data | Not enough data | 
| **Skills Management** | Not enough data | Not enough data | 
| **Succession Planning** | Not enough data | Not enough data | 
| **Workforce Analytics** | Not enough data | Not enough data | 
| **Self-Service Capabilities** | Not enough data | Not enough data | 
| **Mobile Shift Scheduling** | Not enough data | Not enough data | 
| **Team Communication** | Not enough data | Not enough data | 
| **Budgeting/Forecasting** | Not enough data | Not enough data | 
| **Automated Scheduling** | Not enough data | Not enough data | 
| **Employee Scheduling** | Not enough data | Not enough data | 
| **Time Off Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Timesheet Management** | Not enough data | Not enough data | 
| **Recruitment Management** | Not enough data | Not enough data | 
| **Performance Management** | Not enough data | Not enough data | 
| **Payroll Management** | Not enough data | Not enough data | 
| **Attendance Management** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Employee Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Compliance Tracking** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Sick Leave Tracking** | Not enough data | Not enough data | 
| **Vacation/Leave Tracking** | Not enough data | Not enough data | 
| **Skills Tracking** | Not enough data | Not enough data | 
| **Variable Workforce** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Infor Global Human Resources | ServiceNow HR Service Delivery | 
|---|---|---|
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Shift Swapping** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Employee Database** | Not enough data | Not enough data | 
| **Time Off Requests** | Not enough data | Not enough data | 
| **Approval Process Control** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Employee Onboarding** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Time & Attendance** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Clock In/Out** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Core HR Software](https://www.g2.com/categories/core-hr)

**Unique to Infor Global Human Resources (3):** [HCM Software](https://www.g2.com/categories/hcm-software), [Benefits Administration Software](https://www.g2.com/categories/benefits-administration), [Workforce Management Software](https://www.g2.com/categories/workforce-management)

**Unique to ServiceNow HR Service Delivery (4):** [HR Service Delivery Software](https://www.g2.com/categories/hr-service-delivery), [Relocation Management Software](https://www.g2.com/categories/relocation-management), [HR Case Management Software](https://www.g2.com/categories/hr-case-management), [Onboarding Software](https://www.g2.com/categories/onboarding-software)


---
## Reviewer Demographics

### By Company Size

| Segment | Infor Global Human Resources | ServiceNow HR Service Delivery | 
|---|---|---|
| **Small-Business** | 25.0% | 10.5% | 
| **Mid-Market** | 50.0% | 20.2% | 
| **Enterprise** | 25.0% | 69.3% | 

### By Industry

#### Infor Global Human Resources

- **Information Technology and Services:** 16.7%
- **Hospital & Health Care:** 16.7%
- **Facilities Services:** 16.7%
- **Primary/Secondary Education:** 8.3%
- **Non-Profit Organization Management:** 8.3%
- **Machinery:** 8.3%
- **Government Administration:** 8.3%
- **Computer Software:** 8.3%
- **Airlines/Aviation:** 8.3%

#### ServiceNow HR Service Delivery

- **Information Technology and Services:** 14.5%
- **Hospital & Health Care:** 8.2%
- **Financial Services:** 7.3%
- **Consulting:** 5.5%
- **Human Resources:** 4.5%
- **Banking:** 4.1%
- **Manufacturing:** 4.1%
- **Higher Education:** 3.6%
- **Computer Software:** 3.2%
- **Education Management:** 2.3%
- **Other:** 42.7%

---
## Alternatives

### Alternatives to Infor Global Human Resources

- [BambooHR](https://www.g2.com/products/bamboohr/reviews) — 4.4/5 stars (6081 reviews)
- [Workday HCM](https://www.g2.com/products/workday-hcm/reviews) — 4.1/5 stars (1698 reviews)
- [SAP SuccessFactors HCM](https://www.g2.com/products/sap-sap-successfactors-hcm/reviews) — 4.1/5 stars (1657 reviews)
- [UKG Pro](https://www.g2.com/products/ukg-pro/reviews) — 4.3/5 stars (2251 reviews)
- [Dayforce](https://www.g2.com/products/dayforce/reviews) — 4.2/5 stars (960 reviews)
- [Paylocity](https://www.g2.com/products/paylocity/reviews) — 4.4/5 stars (6135 reviews)
- [ADP Workforce Now](https://www.g2.com/products/adp-workforce-now/reviews) — 4.2/5 stars (4295 reviews)
- [UKG Ready](https://www.g2.com/products/ukg-ready/reviews) — 4.4/5 stars (2615 reviews)
- [Paycom](https://www.g2.com/products/paycom/reviews) — 4.5/5 stars (6815 reviews)
- [Oracle PeopleSoft](https://www.g2.com/products/oracle-peoplesoft/reviews) — 3.8/5 stars (692 reviews)

### Alternatives to ServiceNow HR Service Delivery

- [SAP SuccessFactors HCM](https://www.g2.com/products/sap-sap-successfactors-hcm/reviews) — 4.1/5 stars (1657 reviews)
- [Workday HCM](https://www.g2.com/products/workday-hcm/reviews) — 4.1/5 stars (1698 reviews)
- [Oracle PeopleSoft](https://www.g2.com/products/oracle-peoplesoft/reviews) — 3.8/5 stars (692 reviews)
- [ADP Workforce Now](https://www.g2.com/products/adp-workforce-now/reviews) — 4.2/5 stars (4295 reviews)
- [Oracle Global Human Resources Cloud](https://www.g2.com/products/oracle-global-human-resources-cloud/reviews) — 3.8/5 stars (88 reviews)
- [Paycom](https://www.g2.com/products/paycom/reviews) — 4.5/5 stars (6815 reviews)
- [Dayforce](https://www.g2.com/products/dayforce/reviews) — 4.2/5 stars (960 reviews)
- [Rippling](https://www.g2.com/products/rippling/reviews) — 4.8/5 stars (13173 reviews)
- [UKG Pro](https://www.g2.com/products/ukg-pro/reviews) — 4.3/5 stars (2251 reviews)
- [HiBob HRIS](https://www.g2.com/products/hibob-hris/reviews) — 4.5/5 stars (2623 reviews)

---
## Top Discussions

### Infor Global Human Resources

No discussions available for this product.

### ServiceNow HR Service Delivery

- Title: [What is ServiceNow HR Service Delivery used for?](https://www.g2.com/discussions/what-is-servicenow-hr-service-delivery-used-for) — 1 comment
  > **Top comment:** "
What Is HR Service Delivery (HRSD)?
HRSD on the ServiceNow platform modernizes and streamlines how HR provides services across the organization. It..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/infor-global-human-resources-vs-servicenow-hr-service-delivery)