# Infor Customer Relationship Management (CRM) vs Upsales Sales and Marketing Platform Comparison - What are their main differences? 

At a Glance

Star Rating

**Infor Customer Relationship Management (CRM)**[

3.3/5(82)

](https://www.g2.com/products/infor-customer-relationship-management-crm/reviews#reviews)

**Upsales Sales and Marketing Platform** [

4.5/5(181)

](https://www.g2.com/products/upsales-sales-and-marketing-platform/reviews#reviews)

Market Segments

**Infor Customer Relationship Management (CRM)**
Mid-Market (55.4% of reviews)

**Upsales Sales and Marketing Platform**
Small-Business (71.1% of reviews)

Pros & Cons

**Infor Customer Relationship Management (CRM)**
[
Customer Management (1)
](https://www.g2.com/products/infor-customer-relationship-management-crm/reviews?filters%5Bsentiment_snippet%5D=2051726&qs=pros-and-cons#reviews)[
Ease of Use (1)
](https://www.g2.com/products/infor-customer-relationship-management-crm/reviews?filters%5Bsentiment_snippet%5D=2453071&qs=pros-and-cons#reviews)[
Missing Features (1)
](https://www.g2.com/products/infor-customer-relationship-management-crm/reviews?filters%5Bsentiment_snippet%5D=2453060&qs=pros-and-cons#reviews)[
Slow Loading (1)
](https://www.g2.com/products/infor-customer-relationship-management-crm/reviews?filters%5Bsentiment_snippet%5D=1661063&qs=pros-and-cons#reviews)

**Upsales Sales and Marketing Platform**
[
Ease of Use (3)
](https://www.g2.com/products/upsales-sales-and-marketing-platform/reviews?filters%5Bsentiment_snippet%5D=2238935&qs=pros-and-cons#reviews)[
Lead Management (3)
](https://www.g2.com/products/upsales-sales-and-marketing-platform/reviews?filters%5Bsentiment_snippet%5D=2045372&qs=pros-and-cons#reviews)[
Limited Customization (4)
](https://www.g2.com/products/upsales-sales-and-marketing-platform/reviews?filters%5Bsentiment_snippet%5D=2238859&qs=pros-and-cons#reviews)[
Learning Curve (3)
](https://www.g2.com/products/upsales-sales-and-marketing-platform/reviews?filters%5Bsentiment_snippet%5D=2045375&qs=pros-and-cons#reviews)

Entry-Level Pricing

**Infor Customer Relationship Management (CRM)**
No pricing available

**Upsales Sales and Marketing Platform**
 **Free Trial** 30 users (14 days)

## Infor Customer Relationship Management (CRM) vs Upsales Sales and Marketing Platform

When assessing the two solutions, reviewers found Upsales Sales and Marketing Platform easier to use, set up, and administer. Reviewers also preferred doing business with Upsales Sales and Marketing Platform overall.

- Reviewers felt that Upsales Sales and Marketing Platform meets the needs of their business better than Infor Customer Relationship Management (CRM).
- When comparing quality of ongoing product support, reviewers felt that Upsales Sales and Marketing Platform is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Upsales Sales and Marketing Platform over Infor Customer Relationship Management (CRM).

Pricing

Entry-Level Pricing

**Infor Customer Relationship Management (CRM)**

Infor Customer Relationship Management (CRM)
No pricing available

**Upsales Sales and Marketing Platform**

Upsales Sales and Marketing Platform

Free trial

Free Trial

30 users (14 days)

No credit card needed

- Import ERP data to maximise your trial
- Access the entire system

[Browse all 2 pricing plans](/products/upsales-sales-and-marketing-platform/pricing)

Free Trial

**Infor Customer Relationship Management (CRM)**

Infor Customer Relationship Management (CRM)
No trial information available

**Upsales Sales and Marketing Platform**

Upsales Sales and Marketing Platform

Free Trial is available

Ratings

Meets Requirements

6.7

67

8.5

128

Ease of Use

6.6

68

8.8

130

Ease of Setup

5.6

33

8.4

44

Ease of Admin

5.5

32

8.6

40

Quality of Support

6.3

55

8.9

117

Has the product been a good partner in doing business?

6.9

26

8.5

39

Product Direction (% positive)

4.1

67

8.4

120

Features by Category

CRM[Hide 141 FeaturesShow 141 Features](javascript:void(0);)

6.3

67

7.7

105

Sales Force Automation

Contact & Account Management

7.4

54

|

Verified

8.3(won by 0.9)

89

|

Verified

Partner Relationship Mgmt. (PRM)

6.9

28

8.1(won by 1.2)

58

Opportunity & Pipeline Mgmt.

6.6

51

|

Verified

8.4(won by 1.8)

86

|

Verified

Task / Activity Management

6.4

53

|

Verified

8.5(won by 2.1)

90

|

Verified

Territory & Quota Management

5.9

38

|

Verified

7.8(won by 1.9)

63

|

Verified

Desktop Integration

6.3

52

|

Verified

8.2(won by 1.9)

65

|

Verified

Product & Price List Management

6.4

42

|

Verified

7.7(won by 1.3)

66

|

Verified

Quote & Order Management

6.2

36

|

Verified

7.8(won by 1.6)

68

|

Verified

Customer Contract Management

6.3

36

|

Verified

7.8(won by 1.5)

65

Contract/License Management

Not enough data

Not enough data

Marketing Automation

Email Marketing

6.1

34

7.5(won by 1.4)

68

|

Verified

Campaign Management

6.4

35

7.6(won by 1.2)

62

|

Verified

Lead Management

6.8

38

|

Verified

8.2(won by 1.4)

67

|

Verified

Marketing ROI Analytics

6.5

25

|

Verified

7.6(won by 1.1)

45

|

Verified

Email Management

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Deal Management

Not enough data

Not enough data

Customer Support

Case Management

7.2

29

|

Verified

7.8(won by 0.6)

55

Customer Support Portal

6.7

24

|

Verified

7.9(won by 1.2)

40

Knowledge Base

6.4(won by default)

26

|

Verified

Feature Not Available

Call Center Features

6.4

22

|

Verified

7.4(won by 1.0)

52

Support Analytics

6.7

26

|

Verified

7.4(won by 0.7)

36

Workflow Management

Not enough data

Not enough data

Opportunity Management

Not enough data

Not enough data

Sales Pipeline Management

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Pipeline Management

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Channel Management

Not enough data

Not enough data

Commission Management

Not enough data

Not enough data

Field Sales Management

Not enough data

Not enough data

Reporting & Analytics

Reporting

6.1

46

|

Verified

8.1(won by 2.0)

70

|

Verified

Dashboards

6.6

43

|

Verified

8.3(won by 1.7)

80

|

Verified

Forecasting

5.2

38

|

Verified

7.7(won by 2.5)

69

|

Verified

Mobile & Social

Social Collaboration Features

5.4(won by default)

23

|

Verified

Feature Not Available

Social Network Integration

5.8(won by default)

24

|

Verified

Feature Not Available

Mobile User Support

6.0

34

|

Verified

7.4(won by 1.4)

55

|

Verified

Third-Party Integrations

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Customer Support

Not enough data

Not enough data

Multi-Channel Social Integration

Not enough data

Not enough data

Platform

Customization

7.2(tied score)

24

|

Verified

7.2(tied score)

35

|

Verified

Workflow Capability

5.8

24

|

Verified

7.7(won by 1.9)

36

|

Verified

User, Role, and Access Management

7.5

23

|

Verified

7.7(won by 0.2)

36

|

Verified

Internationalization

6.6

15

|

Verified

7.5(won by 0.9)

26

|

Verified

Sandbox / Test Environments

7.2(won by 0.1)

20

|

Verified

7.1

24

|

Verified

Document & Content Mgmt.

4.8

22

7.2(won by 2.4)

29

Performance and Reliability

6.1

23

|

Verified

7.9(won by 1.8)

37

|

Verified

Output Document Generation

5.7

20

|

Verified

8.1(won by 2.4)

26

|

Verified

Mobile Access

Not enough data

Not enough data

Lead Generation

Not enough data

Not enough data

Integration

Data Import & Export Tools

5.4

30

|

Verified

7.4(won by 2.0)

38

|

Verified

Integration APIs

5.5

17

|

Verified

7.4(won by 1.9)

30

|

Verified

Breadth of Partner Applications

4.4

20

7.4(won by 3.0)

30

|

Verified

Third-Party Integration

Not enough data

Not enough data

Internal Chat Integration

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Prospecting Tools

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

6.8(won by default)

14

Generative AI

Not enough data

Not enough data

Proposal Generation

Not enough data

Not enough data

Agentic AI - CRM

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Calendar/Reminder System

Not enough data

Not enough data

Additional Functionality

Search/Filter

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Lead Capture

Not enough data

Not enough data

Batch Processing

Not enough data

Not enough data

Email Tracking

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Pipeline Reports

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Segmentation

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

Referral Tracking

Not enough data

Not enough data

Quotes/Estimates

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Lead Qualification

Not enough data

Not enough data

Marketing Automation

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

Sales Reports

Not enough data

Not enough data

Customer Journey Mapping

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

Lead Scoring

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Calendar Sync

Not enough data

Not enough data

For Startups

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Sales Trend Analysis

Not enough data

Not enough data

For iPad Devices

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

For Mac Devices

Not enough data

Not enough data

Landing Pages/Web Forms

Not enough data

Not enough data

Lead Nurturing

Not enough data

Not enough data

Gamification

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Web-based Deployment

Not enough data

Not enough data

Softphone

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Customer Database

Not enough data

Not enough data

Event Triggered Actions

Not enough data

Not enough data

Mobile App

Not enough data

Not enough data

Email Sequences

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Lead Assignment

Not enough data

Not enough data

For Small Businesses

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Business Card/Badge Scanning

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Customer Social Profiles

Not enough data

Not enough data

Social Promotion

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Social Media Monitoring

Not enough data

Not enough data

Customer Engagement

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Brand Tracking

Not enough data

Not enough data

Audience Targeting

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Marketing Automation[Hide 106 FeaturesShow 106 Features](javascript:void(0);)

Not enough data

7.8

50

Email Marketing

Building and Personalizing Emails

Not enough data

7.2(won by default)

29

|

Verified

Sending Outbound Emails

Not enough data

7.6(won by default)

32

|

Verified

Manage Email Deliverability

Not enough data

7.2(won by default)

29

|

Verified

Automated Email Responses

Not enough data

7.4(won by default)

27

|

Verified

Online Marketing

Landing Pages and Forms

Not enough data

8.3(won by default)

23

|

Verified

Dynamic Content

Not enough data

7.9(won by default)

15

|

Verified

A/B Testing

Not enough data

Feature Not Available

Mobile Optimized

Not enough data

7.4(won by default)

26

|

Verified

Search Tracking and Optimization

Not enough data

8.0(won by default)

11

Conversion Rate Optimization

Not enough data

Not enough data

Multivariate Testing

Not enough data

Not enough data

Customizable Forms

Not enough data

Not enough data

Lead Management

Marketing Lead Database

Not enough data

8.1(won by default)

24

|

Verified

Data Quality Management

Not enough data

7.3(won by default)

20

|

Verified

Segmentation

Not enough data

8.5(won by default)

26

|

Verified

Lead Scoring and Grading

Not enough data

8.3(won by default)

23

|

Verified

Lead Nurturing

Not enough data

8.6(won by default)

22

|

Verified

Email Tracking

Not enough data

8.6(won by default)

22

|

Verified

Automated Alerts and Tasks

Not enough data

8.3(won by default)

23

|

Verified

CRM Lead Integration

Not enough data

8.7(won by default)

21

|

Verified

Third-Party Integrations

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Social Marketing

Not enough data

Not enough data

Email Marketing

Not enough data

Not enough data

Multi-Channel Marketing

Not enough data

Not enough data

Conversion Tracking

Not enough data

Not enough data

ROI Tracking

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Campaign Segmentation

Not enough data

Not enough data

Search Marketing

Not enough data

Not enough data

SMS Marketing

Not enough data

Not enough data

Website Visitor Tracking

Not enough data

Not enough data

Campaign Management

Program Management

Not enough data

6.7(won by default)

21

|

Verified

Event / Webinar Marketing

Not enough data

8.1(won by default)

25

|

Verified

Calendaring

Not enough data

Feature Not Available

Budgeting

Not enough data

7.6(won by default)

11

Campaign Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

Social

Social Listening

Not enough data

Feature Not Available

Social Sharing

Not enough data

Feature Not Available

Social Campaigns

Not enough data

Feature Not Available

Social Media Engagement

Not enough data

Feature Not Available

Social Media Advertising

Not enough data

Feature Not Available

Drip Campaigns

Not enough data

Not enough data

Multi-Campaign

Not enough data

Not enough data

Reporting & Analytics

Basic Reporting

Not enough data

8.0(won by default)

27

|

Verified

Web Analytics

Not enough data

7.6(won by default)

26

|

Verified

ROI Analytics

Not enough data

8.0(won by default)

19

|

Verified

Revenue Analytics

Not enough data

8.1(won by default)

23

|

Verified

SEO / Keyword Analytics

Not enough data

Feature Not Available

Behavior Analytics

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Campaign Analytics

Not enough data

Not enough data

Website Analytics

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Sales Analytics

Not enough data

Not enough data

Platform

Customization 

Not enough data

7.0(won by default)

17

|

Verified

Workflow Capability

Not enough data

7.9(won by default)

18

|

Verified

User, Role, and Access Management

Not enough data

8.3(won by default)

21

|

Verified

Internationalization

Not enough data

8.0(won by default)

10

|

Verified

Sandbox / Test Environments

Not enough data

9.0(won by default)

8

|

Verified

Performance and Reliability

Not enough data

8.3(won by default)

19

|

Verified

Output Document Generation

Not enough data

8.3(won by default)

12

|

Verified

Lead Generation

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Lead Management

Not enough data

Not enough data

List Management

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Agentic AI - Marketing Automation

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Campaign Planning

Not enough data

Not enough data

Integration

Data Import & Export Tools

Not enough data

7.5(won by default)

18

|

Verified

Integration APIs

Not enough data

7.5(won by default)

16

|

Verified

Breadth of Partner Applications

Not enough data

8.1(won by default)

13

|

Verified

Social Media Integration

Not enough data

Not enough data

Additional Functionality

Social Promotion

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Customer Journey Mapping

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Mass Texting

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

Automated Scheduling

Not enough data

Not enough data

Campaign Scheduling

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Social Media Monitoring

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Lead Capture

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Marketing Automation

Not enough data

Not enough data

Event Triggered Actions

Not enough data

Not enough data

Marketing Calendar

Not enough data

Not enough data

Customizable CTAs

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Lead Qualification

Not enough data

Not enough data

Reviews

Reviewers' Company Size

[![Infor Customer Relationship Management (CRM)](https://images.g2crowd.com/uploads/product/hd_favicon/e9c8888d6d16d0e8ecaf55502e811ec1/infor-customer-relationship-management-crm.svg "Infor Customer Relationship Management (CRM)")](https://www.g2.com/products/infor-customer-relationship-management-crm/reviews)

Infor Customer Relationship Management (CRM)

Small-Business(50 or fewer emp.)

27.0%

Mid-Market(51-1000 emp.)

55.4%

Enterprise(\> 1000 emp.)

17.6%

[![Upsales Sales and Marketing Platform](https://images.g2crowd.com/uploads/product/hd_favicon/ae01c876652acb31337945ed444391f5/upsales-sales-and-marketing-platform.svg "Upsales Sales and Marketing Platform")](https://www.g2.com/products/upsales-sales-and-marketing-platform/reviews)

Upsales Sales and Marketing Platform

Small-Business(50 or fewer emp.)

71.1%

Mid-Market(51-1000 emp.)

24.3%

Enterprise(\> 1000 emp.)

4.6%

Small-Business

(50 or fewer emp.)

27.0%

71.1%

Mid-Market

(51-1000 emp.)

55.4%

24.3%

Enterprise

(\> 1000 emp.)

17.6%

4.6%

Reviewers' Industry

[![Infor Customer Relationship Management (CRM)](https://images.g2crowd.com/uploads/product/hd_favicon/e9c8888d6d16d0e8ecaf55502e811ec1/infor-customer-relationship-management-crm.svg "Infor Customer Relationship Management (CRM)")](https://www.g2.com/products/infor-customer-relationship-management-crm/reviews)
Infor Customer Relationship Management (CRM)

Computer Software

16.2%

Information Technology and Services

10.8%

Marketing and Advertising

5.4%

Telecommunications

4.1%

Financial Services

4.1%

Other

59.5%

[![Upsales Sales and Marketing Platform](https://images.g2crowd.com/uploads/product/hd_favicon/ae01c876652acb31337945ed444391f5/upsales-sales-and-marketing-platform.svg "Upsales Sales and Marketing Platform")](https://www.g2.com/products/upsales-sales-and-marketing-platform/reviews)
Upsales Sales and Marketing Platform

Marketing and Advertising

13.4%

Computer Software

8.7%

Accounting

7.6%

Staffing and Recruiting

5.2%

Telecommunications

4.7%

Other

60.5%

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](/products/pipedrive/reviews)

### Spotlight Categories

- [Cloud Infrastructure Monitoring Tools and Software](https://www.g2.com/categories/cloud-infrastructure-monitoring)
- [Contract Management Software](https://www.g2.com/categories/contract-management)
- [Data Observability Software](https://www.g2.com/categories/data-observability)
- [Marketing Analytics Tools](https://www.g2.com/categories/marketing-analytics)