# Infor Customer Relationship Management (CRM) vs SAP Sales Cloud Comparison
---
## AI Generated Summary
- **G2 reviewers report** that SAP Sales Cloud excels in user satisfaction, boasting a significantly higher overall score compared to Infor Customer Relationship Management. Users appreciate its intuitive dashboard and the ability to manage sales orders easily, which enhances their daily workflow.
- **Users say** that Infor Customer Relationship Management is praised for its simplicity and reliability, with many finding the interface easy to navigate. This ease of use is particularly beneficial for daily tasks, such as clocking in and out of work, which some users highlighted as a key feature.
- **Reviewers mention** that SAP Sales Cloud offers robust mobile access, allowing users to manage their sales pipeline and customer interactions from anywhere. This flexibility is a standout feature that many users find essential for staying productive on the go.
- **According to verified reviews** , Infor Customer Relationship Management is noted for its centralized information management, which helps automate routine tasks and improve collaboration across teams. This feature is particularly valued by users who need to streamline their processes.
- **G2 reviewers highlight** that SAP Sales Cloud provides clear visibility of the sales pipeline, making it easier for users to track opportunities and follow up efficiently. This capability is crucial for effective sales planning and coordination, which many users find beneficial.
- **Users report** that while Infor Customer Relationship Management has strengths in user-friendliness, it faces challenges in areas like setup and administrative ease compared to SAP Sales Cloud, which is recognized for its quick implementation and straightforward administrative features.



| | Infor Customer Relationship Management (CRM) | SAP Sales Cloud | 
|---|---|---|
| **Star Rating** | 3.3 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 82 | 1,002 | 
| **Largest Market Segment** | Mid-Market (55.4% of reviews) | Enterprise (43.8% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Infor Customer Relationship Management (CRM)

Pros:
- Customer Management (1 reviews)
- Ease of Use (1 reviews)

Cons:
- Missing Features (1 reviews)
- Slow Loading (1 reviews)

### SAP Sales Cloud

Pros:
- Ease of Use (101 reviews)
- Integrations (65 reviews)

Cons:
- Learning Curve (86 reviews)
- Limited Customization (49 reviews)

---
## Ratings Comparison
| Rating | Infor Customer Relationship Management (CRM) | SAP Sales Cloud | 
|---|---|---|
  | **Meets Requirements** | 6.7 (67 reviews) | 8.5 (711 reviews) | 
  | **Ease of Use** | 6.6 (68 reviews) | 7.9 (724 reviews) | 
  | **Ease of Setup** | 5.6 (33 reviews) | 8.1 (407 reviews) | 
  | **Ease of Admin** | 5.5 (32 reviews) | 8.0 (262 reviews) | 
  | **Quality of Support** | 6.3 (55 reviews) | 8.3 (680 reviews) | 
  | **Has the product been a good partner in doing business?** | 6.9 (26 reviews) | 8.5 (262 reviews) | 
  | **Product Direction (% positive)** | 4.1 (67 reviews) | 8.5 (683 reviews) | 

---
## Pricing

### Infor Customer Relationship Management (CRM)

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### SAP Sales Cloud

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Infor Customer Relationship Management (CRM)** | 6.3/10 | 67 |
| **SAP Sales Cloud** | 8.1/10 | 622 |

#### Sales Force Automation

| Feature | Infor Customer Relationship Management (CRM) | SAP Sales Cloud | 
|---|---|---|
| **Contact & Account Management** | 7.4 (54 reviews) ✓ Verified | 8.3 (480 reviews) ✓ Verified | 
| **Partner Relationship Mgmt. (PRM)** | 6.9 (28 reviews) | 8.2 (314 reviews) | 
| **Opportunity & Pipeline Mgmt.** | 6.6 (51 reviews) ✓ Verified | 8.3 (444 reviews) ✓ Verified | 
| **Task / Activity Management** | 6.4 (53 reviews) ✓ Verified | 8.3 (457 reviews) ✓ Verified | 
| **Territory & Quota Management** | 5.9 (38 reviews) ✓ Verified | 8.1 (406 reviews) ✓ Verified | 
| **Desktop Integration** | 6.3 (52 reviews) ✓ Verified | 8.1 (430 reviews) ✓ Verified | 
| **Product & Price List Management** | 6.4 (42 reviews) ✓ Verified | 8.1 (429 reviews) ✓ Verified | 
| **Quote & Order Management** | 6.2 (36 reviews) ✓ Verified | 8.2 (434 reviews) ✓ Verified | 
| **Customer Contract Management** | 6.3 (36 reviews) ✓ Verified | 8.2 (448 reviews) ✓ Verified | 

#### Marketing Automation

| Feature | Infor Customer Relationship Management (CRM) | SAP Sales Cloud | 
|---|---|---|
| **Email Marketing** | 6.1 (34 reviews) | 7.9 (381 reviews) ✓ Verified | 
| **Campaign Management** | 6.4 (35 reviews) | 8.2 (305 reviews) | 
| **Lead Management** | 6.8 (38 reviews) ✓ Verified | 8.4 (409 reviews) ✓ Verified | 
| **Marketing ROI Analytics** | 6.5 (25 reviews) ✓ Verified | 8.1 (348 reviews) ✓ Verified | 

#### Customer Support

| Feature | Infor Customer Relationship Management (CRM) | SAP Sales Cloud | 
|---|---|---|
| **Case Management** | 7.2 (29 reviews) ✓ Verified | 8.4 (412 reviews) ✓ Verified | 
| **Customer Support Portal** | 6.7 (24 reviews) ✓ Verified | 8.2 (422 reviews) ✓ Verified | 
| **Knowledge Base** | 6.4 (26 reviews) ✓ Verified | 8.2 (419 reviews) ✓ Verified | 
| **Call Center Features** | 6.4 (22 reviews) ✓ Verified | 8.0 (381 reviews) ✓ Verified | 
| **Support Analytics** | 6.7 (26 reviews) ✓ Verified | 8.2 (410 reviews) ✓ Verified | 

#### Reporting & Analytics

| Feature | Infor Customer Relationship Management (CRM) | SAP Sales Cloud | 
|---|---|---|
| **Reporting** | 6.1 (46 reviews) ✓ Verified | 8.2 (466 reviews) ✓ Verified | 
| **Dashboards** | 6.6 (43 reviews) ✓ Verified | 8.2 (464 reviews) ✓ Verified | 
| **Forecasting** | 5.2 (38 reviews) ✓ Verified | 8.2 (421 reviews) ✓ Verified | 

#### Mobile & Social

| Feature | Infor Customer Relationship Management (CRM) | SAP Sales Cloud | 
|---|---|---|
| **Social Collaboration Features** | 5.4 (23 reviews) ✓ Verified | 8.1 (270 reviews) | 
| **Social Network Integration** | 5.8 (24 reviews) ✓ Verified | 8.0 (217 reviews) | 
| **Mobile User Support** | 6.0 (34 reviews) ✓ Verified | 7.8 (341 reviews) ✓ Verified | 

#### Platform

| Feature | Infor Customer Relationship Management (CRM) | SAP Sales Cloud | 
|---|---|---|
| **Customization** | 7.2 (24 reviews) ✓ Verified | 8.0 (293 reviews) ✓ Verified | 
| **Workflow Capability** | 5.8 (24 reviews) ✓ Verified | 8.3 (291 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 7.5 (23 reviews) ✓ Verified | 8.5 (293 reviews) ✓ Verified | 
| **Internationalization** | 6.6 (15 reviews) ✓ Verified | 8.3 (260 reviews) ✓ Verified | 
| **Sandbox / Test Environments** | 7.2 (20 reviews) ✓ Verified | 8.2 (269 reviews) ✓ Verified | 
| **Document & Content Mgmt.** | 4.8 (22 reviews) | 8.4 (276 reviews) ✓ Verified | 
| **Performance and Reliability** | 6.1 (23 reviews) ✓ Verified | 8.3 (299 reviews) ✓ Verified | 
| **Output Document Generation** | 5.7 (20 reviews) ✓ Verified | 8.3 (281 reviews) ✓ Verified | 

#### Integration

| Feature | Infor Customer Relationship Management (CRM) | SAP Sales Cloud | 
|---|---|---|
| **Data Import & Export Tools** | 5.4 (30 reviews) ✓ Verified | 8.4 (288 reviews) ✓ Verified | 
| **Integration APIs** | 5.5 (17 reviews) ✓ Verified | 8.2 (273 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | 4.4 (20 reviews) | 8.1 (251 reviews) ✓ Verified | 

#### Generative AI

| Feature | Infor Customer Relationship Management (CRM) | SAP Sales Cloud | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.5 (138 reviews) | 

#### Agentic AI - CRM

| Feature | Infor Customer Relationship Management (CRM) | SAP Sales Cloud | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.0 (42 reviews) | 
| **Multi-step Planning** | Not enough data | 7.3 (41 reviews) | 
| **Cross-system Integration** | Not enough data | 7.7 (44 reviews) | 
| **Adaptive Learning** | Not enough data | 7.4 (43 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.6 (41 reviews) | 
| **Proactive Assistance** | Not enough data | 7.7 (43 reviews) | 
| **Decision Making** | Not enough data | 7.8 (42 reviews) | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Infor Customer Relationship Management (CRM)** | N/A | N/A |
| **SAP Sales Cloud** | 8.5/10 | 147 |

#### Agentic AI - Sales Analytics

| Feature | Infor Customer Relationship Management (CRM) | SAP Sales Cloud | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.8 (12 reviews) | 
| **Cross-system Integration** | Not enough data | 7.9 (11 reviews) | 
| **Adaptive Learning** | Not enough data | 7.8 (12 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.6 (12 reviews) | 
| **Proactive Assistance** | Not enough data | 8.1 (12 reviews) | 

#### Data Sourcing

| Feature | Infor Customer Relationship Management (CRM) | SAP Sales Cloud | 
|---|---|---|
| **Data Sourcing** | Not enough data | 8.6 (133 reviews) | 
| **Exporting & Sharing Data** | Not enough data | 8.8 (131 reviews) | 
| **Multi-Device Data Visualization** | Not enough data | 8.6 (128 reviews) | 
| **Interactive Dashboards** | Not enough data | 9.0 (131 reviews) | 
| **Data Segmentation** | Not enough data | 8.6 (131 reviews) | 

#### Predictive Analytics

| Feature | Infor Customer Relationship Management (CRM) | SAP Sales Cloud | 
|---|---|---|
| **Lead Scoring** | Not enough data | 8.8 (128 reviews) | 
| **Opportunity Scoring** | Not enough data | 8.9 (129 reviews) | 
| **Risk Analysis** | Not enough data | 8.7 (134 reviews) | 
| **Live Forecasting** | Not enough data | 8.9 (136 reviews) | 

#### Sales Management

| Feature | Infor Customer Relationship Management (CRM) | SAP Sales Cloud | 
|---|---|---|
| **Live Pipeline Management** | Not enough data | 8.6 (134 reviews) | 
| **Sales Gamification** | Not enough data | 8.3 (131 reviews) | 
| **Account-Based Analytics** | Not enough data | 8.8 (134 reviews) | 
| **Activity Tracking** | Not enough data | 9.0 (134 reviews) | 

---
## Categories
**Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm)


**Unique to SAP Sales Cloud (1):** [Sales Analytics Software](https://www.g2.com/categories/sales-analytics)


---
## Reviewer Demographics

### By Company Size

| Segment | Infor Customer Relationship Management (CRM) | SAP Sales Cloud | 
|---|---|---|
| **Small-Business** | 27.0% | 20.0% | 
| **Mid-Market** | 55.4% | 36.2% | 
| **Enterprise** | 17.6% | 43.8% | 

### By Industry

#### Infor Customer Relationship Management (CRM)

- **Computer Software:** 16.2%
- **Information Technology and Services:** 10.8%
- **Marketing and Advertising:** 5.4%
- **Telecommunications:** 4.1%
- **Financial Services:** 4.1%
- **Hospital & Health Care:** 4.1%
- **Machinery:** 4.1%
- **Airlines/Aviation:** 2.7%
- **Biotechnology:** 2.7%
- **Construction:** 2.7%
- **Other:** 43.2%

#### SAP Sales Cloud

- **Information Technology and Services:** 13.9%
- **Computer Software:** 4.9%
- **Accounting:** 4.6%
- **Financial Services:** 3.7%
- **Automotive:** 3.2%
- **Consumer Goods:** 3.0%
- **Telecommunications:** 2.8%
- **Retail:** 2.6%
- **Oil & Energy:** 2.3%
- **Consulting:** 2.3%
- **Other:** 56.6%

---
## Alternatives

### Alternatives to Infor Customer Relationship Management (CRM)

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25861 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13879 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2940 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1621 reviews)
- [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1114 reviews)
- [Sugar Sell](https://www.g2.com/products/sugar-sell/reviews) — 3.8/5 stars (776 reviews)
- [Maximizer](https://www.g2.com/products/maximizer/reviews) — 4.0/5 stars (671 reviews)
- [Workbooks](https://www.g2.com/products/workbooks/reviews) — 4.3/5 stars (574 reviews)
- [Act!](https://www.g2.com/products/act/reviews) — 3.9/5 stars (515 reviews)
- [Oracle Siebel](https://www.g2.com/products/oracle-siebel/reviews) — 3.5/5 stars (467 reviews)

### Alternatives to SAP Sales Cloud

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25861 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13879 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3095 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2940 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1621 reviews)
- [Pipeline CRM](https://www.g2.com/products/pipeline-crm/reviews) — 4.3/5 stars (952 reviews)
- [Workbooks](https://www.g2.com/products/workbooks/reviews) — 4.3/5 stars (574 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1443 reviews)
- [Coevera](https://www.g2.com/products/coevera/reviews) — 4.6/5 stars (480 reviews)
- [Insightly CRM](https://www.g2.com/products/insightly-crm/reviews) — 4.2/5 stars (944 reviews)

---
## Top Discussions

### Infor Customer Relationship Management (CRM)

No discussions available for this product.

### SAP Sales Cloud

- Title: [What is CRM features?](https://www.g2.com/discussions/what-is-crm-features) — 2 comments
  > **Top comment:** "Automate & streamline sales activities such as managing leads, sales funnel, sales forecasting, sales executives' performance, and so on by leveraging..."
- Title: [What SAP components are included in SAP CRM?](https://www.g2.com/discussions/sap-cloud-for-customer-what-sap-components-are-included-in-sap-crm) — 1 comment *(includes official response)*
  > **Top comment:** "SAP Sales Cloud is a comprehensive sales automation solution helping organizations streamline Lead to Cash processes, increase sales rep/sales manager..."
- Title: [What SAP components are included in SAP CRM?](https://www.g2.com/discussions/what-sap-components-are-included-in-sap-crm) — 1 comment
  > **Top comment:** "Still learning from these SAP Ocean "
- Title: [Is SAP CRM cloud based?](https://www.g2.com/discussions/is-sap-crm-cloud-based) — 1 comment
  > **Top comment:** "Yes - SAP Sales Cloud is a purpose built, cloud native solution. SAP also has older CRM solutions for on-prem deployment. "
- Title: [What is CRM system in SAP?](https://www.g2.com/discussions/what-is-crm-system-in-sap) — 1 comment *(includes official response)*
  > **Top comment:** "SAP Sales Cloud is a  comprehensive sales automation solution, commonly referred to as a 'sales CRM'. SAP also has integrated cloud marketing, commerce,..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/infor-customer-relationship-management-crm-vs-sap-sap-sales-cloud)